eZee FrontDesk Software


 

eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide range of integrated modules and includes Front/Back Office, Group Booking, Housekeeping and Banquet management.

The search option of reservation management will supervise hotel operations like Guest Profiles, Room Inventory, Group Check-In & Check Out, Cancellation or No Show and more.

Additionally, the hotel PMS can be integrated with eZee's online booking engine and channel manager. The online reservation solution enables the property to receive bookings from websites and other sources while the channel manager helps in connecting the property to online channels or booking portals to manage inventory and rate distribution in real time. Moreover, the hotel software even integrates with the Restaurant Point Of Sale system that streamlines and fosters restaurant operations. 

 

eZee FrontDesk - Dashboard
 
  • eZee FrontDesk - Dashboard
    Dashboard
  • eZee FrontDesk - Summary View
    Summary View
  • eZee FrontDesk - Reservations
    Reservations
  • eZee FrontDesk - Room Layout
    Room Layout
  • eZee FrontDesk - Guest Check-In
    Guest Check-In
  • eZee FrontDesk - Guest Laundry Information
    Guest Laundry Information
Supported Operating System(s):
Windows 8

93 Reviews of eZee FrontDesk

Showing 1-20 of 93

 

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Andrew from San Remo Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Generally enjoy using easy, intuitive and feature rich

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The applicable information is always available on the screen! Live support is great and always helpful!

Cons

sometimes I get a lot of error pop-ups that keep coming. Sometimes it takes to many clicks to do something that could / should be in the right click context menu.

Source: Capterra
 

Abdifatah from AL-HABIB HOTEL
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I have been using this software since July, 2016 . It is well equipped software with ease usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

I GOT MANY BENEFITS FROM THIS SOFTWARE INCLUDING TIME SAVING , DATA KEEPING OF OUR HOTEL AS WELL AS GETTING ONLINE SUPPORT IF THERE IS AN OBSTACLES FACING ME

Pros

What i liked most about this software is how it keeps the data of our hotel and i absolutely satisfied the way it works.

Source: Capterra
 

Julia from Cliffside Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We are quite happy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support
Pros

We really like the support, they are always helpful and normally solve our problems quite efficiently.

Cons

It is sometimes hard to figure out what to do when you want to achieve a certain matter. We also don't like the rounding in the Burrp.

Source: Capterra
 

Ajmer from \The Garden Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

My Rep was very nice and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

We are able to check guests in and out and do reservations and auditing

Pros

-The check-in screen
-It has a lot of search options
It has many features
It always has an error pop up
It doesn't often hold information through to next time once save button clicked

Cons

That it has a lot of glitches and that the reservation and check-in screens are separate, and that you have to click into each online reservation to check if it has been assigned a room.You are also often unable to change the starting cash amount at log-ins

Source: Capterra
 

Kenneth from Midland Hotel (1977) ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I like how easy and user friendly this system is,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Data Security and Operation generally
Downtime is very minimal

Pros

easy of use and 24/7 online support, Also it keeps every single transaction by all users, User privileges are well structured

Cons

Some functionality and templates I.e reports can not be changed to meet users requirements
Like payroll module should be restructured to meet stands all all countries more so Kenya

Source: Capterra
 

Aris from Bukit Daun Hotel & Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

It is a great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

so detail and covered most department needed, eZee frontdesk is first choice, the live support is excellent servise around the world

Cons

need more learn for new employee, so they need more time to operate this software, every form is completely detail

Source: Capterra
 

Delmi from Midas Belize

April 2017

April 2017

Amazing Customer support working 24X7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Our rep was amazing , I got all my questions answered and he was great in assisting me. Wonderful customer service couldn't be better.

Source: Capterra
 

Mark from Fortune Hotel & Suites
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Getting better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with Ezee for a few years. The team seems to be able to adapt to many different situations. They are very good. and I highly recommend them.

Pros

Ease of use. Customization Options

Cons

Some bugs that need fixing, BUT that's individual and situational

Advice to Others

Great team, they seem to actually care about my personal needs for Ezee, and I have come to have a personal relationship with the company. Try Ezee. I am sure you will like it!!!

Source: Capterra
 

Jim Kumar from Hotel Kalptaru, Nepalgunj

April 2017

April 2017

Quick resolve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Very good customer service. Very prompt response from customer service agent. Really very satisfied . Hope to get the same quality of service in future. Thank you

Source: Capterra
 

Sheldon from Hotel Accord
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very Useful Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

We are using eZee for more than 2 years now. It has made things more simpler and eased the extra burden mainly for the front office staff and enabling them to attend guest more efficiently.

Source: Capterra
 

Puspa from Jawi peranakan mansion
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

GREAT HELP Samir Prajapati

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Support

Ezee live support has always been such a great help. Customer service agent have been of a great help for us. Though the chat volume was high , he came in and helped me out in no time.!!

Source: Capterra
 

Olubukola from Minyx360

March 2017

March 2017

Great and quality support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Great, calm and experienced support professional, followed through all my request to get it done. Calm

Source: Capterra
 

dilip from sri maharaja inn

March 2017

March 2017

Support was really too good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I brought Front desk from FocusiN Solutions, Representative was really helpful, when our we call him he is so responsible, he searches a solution and makes it clear thanks for him. the software eZee was good and easy. mainly the live support was awesome I seriously recommend

Pros

the live support and fast rectification

Source: Capterra
 

Andri from Avissa Suites

March 2017

March 2017

Great Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

I have problem checking out guest from system who check out on the same day. Customer Support helps me to solve problem quickly.

Source: Capterra
 

Jay from The Wind
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great full package solution for small hotel owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This hotel management software is the best I've found (and I have reviewed and tried many packages), it is fully featured and flexible enough for almost any situation. The support is available anytime and they can control my computer remotely which is a big help. The software is complicated to learn, but then again, managing and operating a hotel (with all of the various things we need to keep track of in the computer) can be complicated, so I understand the reason for this. Overall, I'm very happy with the package and features.

Pros

The feature-set. The ability to adapt to almost any situation I need. Very flexible and adaptable to the way I charge my customers and operate my business.

Cons

It's a bit complicated to learn if you've never used a hotel property management system before. But very straightforward once you learn.

Source: Capterra
 

sabir from Camelot Beach Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Channel Manager Centrix integration

Ease-of-use

Functionality

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Value for Money

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Support

So far so good.
Support is as usual brilliant !
No complaints. Only ways forward when using and working with Ezee

Source: Capterra
 

Cindy from Verjandel Hotel

March 2017

March 2017

Great support all the time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

I had been a Fidelio and Opera user for the longest time and Ezee was a complete turnaround for me. So far it has lived up to its name and as I slowly learn and adjust to the system, I can say that I never really had hard time with it. The support team has also never failed us and would always have an answer to all questions. Thanks so much for all the help you guys! Ramiz and Ishan has always been great!

Source: Capterra
 

Rasheed from Bon Voyage Hotel

February 2017

February 2017

Good Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Good customer support from rep keep it up Brother Thank you so much really appreciate the effort of Ezee team the like of

Source: Capterra
 

Julia from Cliffside Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Very good customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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Support

We are always very satisfied witht he 24/7 customer support! Always helpful at any time of the day!!

Source: Capterra
 

Mate from Shota at Rustaveli boutique Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Thanks to Ezzee

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

Today I had urgent task to do in my Ezee Burp. Operator is superhero of my day, because he answered all of my questions very fast and effective. I was worrying much about my program's problem but his sense of humor was so adequate that he make me cheerful.
Great Service, great experience :)

Source: Capterra
 
 
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