FCS e-Connect Guest Services Management is an on-premise guest relationship management solution that can be used as a standalone tool or as part of a broader suite of FCS products. It helps users automate and track guest requests, complaints and work orders. It is suitable for large and midsize hotels and resorts.
Users can configure complaint escalation rules to help monitor and track guest communications and provide information to the right staff members. Guest requests can be assigned to the most appropriate staff member based on skill set, location and availability.
e-Connect can be integrated with various other hotel management platforms such as property management systems, phone systems, smart TVs and in-room controls. A mobile app for iOS and Android devices allows staff members to access their assignments remotely.
Phone and email support are provided across several time zones and in various languages.