Fidelity PMS is a property management system from MAiS Information Systems that is designed to address the needs of large-scale hotels, resorts, bed and breakfasts and hotel chains. The system includes reservation management, guest history, accounting, back office features, reporting and accounting.
This solution offers a real-time room plan and a color-coded graphical chart in which users can enter and modify reservations. Hoteliers can enter reservations for individuals, groups, companies and more, and create packages with special rates. It also helps manage guest history profiles, including addresses and phone numbers, as well as preferences and guest statistics, such as arrival and departure dates and number of nights stayed.
Fidelity also includes point-of-sale functionality for multiple users and various currencies. For companies with multiple properties, transaction data can be cross-posted to other locations. Users can also access a ledger and create invoices.
The back office management module includes rate and revenue management, a night audit function and the ability to backup data or restore the system to a previous state. Fidelity can also help hoteliers manage room availability, housekeeping and maintenance.