Hotelogix Software


 

Hotelogix by HMS InfoTech is a hotel management solution for small or medium-sized hospitality businesses. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix encompasses a wide range of applications such as frontdesk operations, Point of Sale, housekeeping, and more.

At the core of the system is a Property Management System (PMS) that supports not only multiple properties but also multiple currencies. From this hub users can then access the other modules: reservations, MIS or dining services, and even the hotel website, all from a single platform.

Hotelogix offers additional modules that let users extend their reach to the web with its booking engine through the property's website, as well as through thousands of travel portals available on the web via its channel management and GDS Connect. The system can integrate with major credit card payment gateways, as well as other 3rd party integrations for external CRS's, EPBAX, accounting, and more.

 

Hotelogix - PMS with integrated distribution
 
  • Hotelogix - PMS with integrated distribution
    PMS with integrated distribution
  • Hotelogix - Simple multitasking frontdesk tapechart
    Simple multitasking frontdesk tapechart
  • Hotelogix - POS biller for restaurant and retail
    POS biller for restaurant and retail
  • Hotelogix - Reservation details
    Reservation details
  • Hotelogix - Reporting for MIS
    Reporting for MIS
  • Hotelogix - Booking engine for hotel’s website
    Booking engine for hotel’s website
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

70 Reviews of Hotelogix

 

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Software Advice Reviews (8)
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Showing 1-8 of 8

Krystle from Windrift Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Absolute Nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our experience has been an absolute nightmare!! The set up process was filled with costly mistakes, errors and inaccuracies. We needed to provide them redundant information numerous times, it may have been easier to set it up ourselves. We have had pricing issues from the beginning and have lost thousands of dollars in revenue as a result of their carelessness. We have tried to resolve the situation many times, but we keep getting nothing but empty promises. They refuse to take responsibility for their mistakes. I have written reviews before, and they harassed me to take it down, and reported previous reviews to the websites. They are not a reputable company. Stay Away! We are shopping for another company to work with.

Pros

Hotelogix has the potential to be a great product but it is not user friendly. The help videos and user manuals are the only help you will receive, customer support is a waste of time.

Cons

Hotelogix is not user friendly! From the software to the company, it is an absolute nightmare. Making changes to reservations are almost impossible, and there are constant pricing issues.

 
 

Sunil from 1876 Heritage Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall experience very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Channel partner;
online web booking integration helps boost sales and avoid unnecessary commissions

Cons

Better accounting options needed - like daily balances per room can help keep track of outstanding per room for extended stay.

 
 

Rodney from Aqua View Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst purchase of my life!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!

Pros

It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.

Cons

It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.

  Response: Rama, HMS Infotech Pvt Ltd

Date: April 2017

April 2017

 

We have already addressed your concerns, as listed below,
Transition to New Channel Manager:
We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed.

Payment Gateway:
The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly.

Credit Card Issues:
Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up.

Support:
We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable.
We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization.

 
 

daniel from webswastech pvt ltd
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Take time to understand by staff. Facing issues in usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the software but faced lots of problems in ease, money is costly also facing problems in channel manager. Now searching for other software. Also got to know about other software which is being used by many hotels and much more compatible and easy to use by the staff and more.

 
 

Surya from Kertanegara Premium Guest House

March 2013

Date: March 2013

 

Mike from Topsail Shores Inn

March 2013

Date: March 2013

 

Kurt from El Sabanero Group

March 2013

Date: March 2013

 

Joshua from Camp Eagle

March 2013

Date: March 2013

 
 
Showing 1-20 of 62

Victoria from Thomas Albert Hotel, Chisinau
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Highly reccommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach. A valuable partner in the constantly changing business environment. Thank you

Pros

Cloud based. Can accessed from anywhere, anytime. No breakouts.

Cons

None

Advice to Others

A reliable partner with no surprises)

Source: Capterra
 

Rima from Chalets Chanteclair Resort

April 2017

April 2017

Best account Manager Abhishek Saurabh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service agent is one of the most helpful persons I worked with, honestly he is the reason, our resort is still with Hotelogix, he solved all our problems

Source: Capterra
 

Abdallah from Royal Cliff Zanzibar
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Best ever PMS on Earth

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

First I was not sure if this is what I was looking for but honestly after joining hands with hotelogix all my problems have been solved.
- Good Facility
- Great Customer Support
- They always listen to your needs
- Live customer support platform ( ooh i am in love with it)
- They are so friendly and Great people to work with
IF YOU ARE REALLY LOOKING FOR GOOD SYSTEM FOR YOUR PROPERTY THIS IS THE ONE.
ALL IN ONE SYSTEM.
KEEP IT UP.
Now Royal Cliff Zanzibar is proudly being the part of hotelogix.

Pros

Easy and user friendly. No words could express how much I love the system

Cons

None

Advice to Others

Must launch the mobile app as soon as possible
Should the admin previledges

Source: Capterra
 

G from Blue Ridge Inn Bed and Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good featured PMS, but issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning:
- rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes.
- quirky behavior
- no ability to do waitlist, gift cards, SMS
- no report writing capability (canned reports only)
- no in-house guest list
- not keeping up with changes in the industry. They focus on minutae and not on the big picture.
- their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons.
- executives have been rude and don't respond to emails.

Source: Capterra
 

Ryan from New International Guest House

January 2017

January 2017

Sub standard hotel software package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Beware!!!!!!!!
This software program is full of problems. Firstly the login is always an issue because on the first page it always says there is someone else logged in, SUSPECT!!!! Secondly, on the front desk sometimes the dates don't line up with the correct days, worry when your booking guests for the dates. Thirdly, the system is meant to be user friendly and clearly its NOT!!!! We had over the Christmas New Year period a total of 10 double bookings all caused by this dodgy software....at first, Hotelogix offered to sort out the mess until it was going to cost them a lot of money and then they proceeded in throwing the blame onto me, which I totally expected because that's what unprofessional businesses do to rectify the problem.
Stay away from this software and company, BAD NEWS!!!!!

Source: Capterra
 

Partha from Maximum Hotels & Asset Management
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Need to add features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution platform which connects with major third party vendors like otas. Hotelogix does not provide direct distribution functionality and asks to tie up with an intermediary to sync rates & inventory with OTA's, etc. This increases the overall cost of ownership and is not required. Many newer entrants in this sector are providing direct connectivity. For smaller hotels, this is a very important reason to choose a PMS.

Pros

The calendar UI & reservation function is great

Cons

No OTA connectivity

Source: Capterra
 

Giorgos from Menesi Hotel in Greece
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

absolute **SCRAP**

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points:

~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time!

~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms

~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

Pros

Nothing

Cons

all the above that i mentioned and a lot more

Source: Capterra
 

Luis from Niza Norte
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Hotelogix, the team and software to make your business thrive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we started our hotel business, we knew that we needed software that had a proven track record and excellent customer support. After careful research, we chose Hotelogix. Since then, we have tripled in size and the Hotelogix team has been there with us all the way.

I would recommend Hotelogix for businesses of any size. It is a technology and service partner you need to have.

Pros

The customer support and the reporting.

Cons

It would be nice, if it had an inventory system.
it would be nice if it had a calendar for employee shifts.
it would be nice if it had a tablet version.

Source: Capterra
 

Peter from Carnarvon Motel WA

April 2016

April 2016

Wow!! Excellent service and Professional.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a 61 room establishment in Carnarvon Western Australia.
We have been looking for a good Channel Manager for a while and decided to go with Hotelogix.
What an excellent choice!!
The services was very professional straight from the start. We are now live online and very surprised with the amount of bookings that are now going directly into our accommodation grid without any problems.
I highly recommend there product.

Source: Capterra
 

mohamed from Travel Connection Maldives Pvt Ltd

April 2016

April 2016

Very Easy Online Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software is very easy one to use , i would like some of the good thing in this software
- Channel Manager
- Inventory
- Online Bookings
- Many More are there

Source: Capterra
 

Zain from Koamas lodge

April 2016

April 2016

Saves Time

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Since we started using this software; all the reservation process has been automated. all the bookings which comes from booking engines are automatically updated in the system and also cancelled one the client cancels his/her booking.

Source: Capterra
 

Simon from Best Stay Hotel

April 2016

April 2016

Great Product and Excellent Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The pro is that Hotelogix property management is really a complete solution. I have tried many other PMS and channel managers before moving to Hotelogix and I can say that this is one of the best out there.

The cons are that since the product is so powerful with many features, the learning curve can be quite difficult and confusing at times. And setting up the PMS with the channel manager will take sometime. But this is effectively forgotten because of their excellent customer support, from their technical support team, sales team, and even from the personal account manager.

They provide training through skype calls and also teaches you every step of the way until you are familiar and thoroughly understands the working of the system.

Overall It has been a pleasant experience and since the system has been setup I have had no issues with my daily operations. I would recommend this product highly.

Source: Capterra
 

Praveen from Hotel Golf View Suites

February 2016

February 2016

It is a good cloud based PMS but support from the back end is not satisfactory.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I's a good product, but takes too long for them to fix any bugs or shortcomings. Documentation for training should have been more for advanced complex situations. No proper integration with accounting softwares like Quickbooks or else the support team takes it quite lightly. Otherwise, overall the product is good.

Source: Capterra
 

Maria from Lisbon Story Guesthouse

February 2016

February 2016

Useful, practical and easy to handle.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using this product for more than 2 years and we have never had any problems at the technical levels. Quite the opposite: it is a software that works quickly and it is very easy to use. It has all the requirements that we need for the proper functioning of our business. In addition to being easy to use for the whole team. Back is a team of customer service that works 24 hours, in addition to being fast and very efficient.

Source: Capterra
 

Roy from Lazy Frog Goa

February 2016

February 2016

Good concept, support team unprofessional

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Being a brand new hotelier, in order for smooth operation and expand our channels we decided to sign up for Hotelogix PMS and channel manager who assured for a Hassel free property management and no double bookings. However on day 2 of our channel live integration we faced 9 reservation/15 rooms double bookings in the peak season. Hotelogix clearly did not accept any responsibility and we were left on our own to deal with re-locating the guests and a huge cost being peak season. There was no level of professionalism from any of the support staff including the Vice President of the company. Our training was incomplete and many critical features unknown. Before live integration support team did not make any checks to see if critical data has been inputted and a proper setup made, hence the double bookings and lot of stress. We terminated Hotelogix immediately to avoid any further damage.

Source: Capterra
 

Thompson from JJ's Paradise

January 2016

January 2016

Works perfect for our small hotel

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The features and functions are easy to use. You have access to your PMS from anywhere. The live support is a great help and you never have to wait long for a response. Our account manager is always helpful and assists anytime we are looking for ways to maximize the use of Hotelogix.

Source: Capterra
 

Fernando from Hotel La Joya, Isla Mujeres

January 2016

January 2016

Hotelogix, a simple but yet very robust solution that is connected in real-time to all our channels

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Before Hotelogix we had a PMS that wasn¿t truly connected in real time with the OTAs, this was causing us many overbooking problems. We decided it was time to change to a solution that included centralized inventory through a Channel Manager. After some research it was clear to us that Hotelogix was the PMS solution we were looking for. We opted to work with SiteMinder as our channel manager which is fully integrated with Hotelogix thus allowing us to have our inventory and rates pushed to all our channels in real time. The results were amazing, before we had to keep some inventory blocked in order to cover for those overbookings, now, with Hotelogix, we have every room opened and our hotel is full with no overbooking problems. I must thank all Hotelogix¿s team that helped us through the implementation period and now an special thanks to Luis who keeps checking on us to see if we have any issues with the system. We hope to continue to work together for many years to come!

Source: Capterra
 

Ian from The SOuthcliff Hotel

January 2016

January 2016

very quick to be up and running

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

this is a very easy PMS to get to grips with. the frontdesk is clearly laid out with the user in mind, and the majority of quick links are in one area [check in/out reports etc].
Once the configuration is mapped and if you utilise the 2 way interface [to all web agents] the only thing left is to iron out the usual glitches/creases. this is where their customer service team excel. the longest I have had to wait for an answer to any query [via the online portal] was about 5 hours, and that was a lengthy config question that wasn't straightforward!!] normally all responses and case closures are around the 1-3 hour mark.
we have gone from manually entering all bookings [68 bed hotel] to everything automated resulting in staff having more time to deal face to face with guests and our customer service feedback has increased ten fold.
the negative side of it is that it is still quite a young system compared to the major players [Micros Fidelio etc] so there are some features that Hotelogix haven't got around to developing, however, I do send them ideas to think about, and with their update schedules being every few months, if we all ask, maybe these will be implemented.

Source: Capterra
 

Melanie from Corral Creek Resort

January 2016

January 2016

Excellent software simple and easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Now the motel runs itself.

Source: Capterra
 

Ashish from Acorn hotels and Resorts

January 2016

January 2016

Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Software is easy to use; maintain; reports are limited but of core use, however, customer available only on chat; which is sometimes very difficult to explain the issue

Source: Capterra