Hotelogix by HMS InfoTech is a hotel management solution for small or medium-sized hospitality businesses. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix encompasses a wide range of applications such as frontdesk operations, Point of Sale, housekeeping, and more.
At the core of the system is a Property Management System (PMS) that supports not only multiple properties but also multiple currencies. From this hub users can then access the other modules: reservations, MIS or dining services, and even the hotel website, all from a single platform.
Hotelogix offers additional modules that let users extend their reach to the web with its booking engine through the property's website, as well as through thousands of travel portals available on the web via its channel management and GDS Connect. The system can integrate with major credit card payment gateways, as well as other 3rd party integrations for external CRS's, EPBAX, accounting, and more.
Rodney from Aqua View Motel
Employees number: 2-10 employees
During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!
It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.
It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.
daniel from webswastech pvt ltd
Specialty: Hotel Chain
Employees number: 51-200 employees
I used the software but faced lots of problems in ease, money is costly also facing problems in channel manager. Now searching for other software. Also got to know about other software which is being used by many hotels and much more compatible and easy to use by the staff and more.
Roy from Lazy Frog Goa
Specialty: Bed & Breakfast
Product sounds like a good concept if it is set up correctly and hopefully if support team thrives to make a smooth transition
Being a brand new hotelier, in order for smooth operation and expand our channels we decided to sign up for Hotelogix PMS and channel manager who assured for a Hassel free property management and no double bookings. However on day 2 of our channel live integration we faced 9 reservation/15 rooms double bookings in the peak season. Hotelogix clearly did not accept any responsibility and we were left on our own to deal with re-locating the guests and a huge cost being peak season. There was no level of professionalism from any of the support staff including the Vice President of the company. Our training was incomplete and many critical features unknown. Before live integration support team did not make any checks to see if critical data has been inputted and a proper setup made, hence the double bookings and lot of stress. We terminated Hotelogix immediately to avoid any further damage.
If you are a new hotelier and this is your first PMS/ Channel Manager then be extremely careful before the live integration is done
Surya from Kertanegara Premium Guest House
Date: March 2013
Our company runs a premium budget accommodation in Indonesia. We wanted a sustainable operation for our business, and we considered running our reservation system in the cloud.
Hotelogix was attractive to us due to its price, scalability and ease of use. The implementation only took 1 week; With the support of Hotelogix, our team could utilise the software really well within only 2 weeks.
We have relied on Hotelogix for the past 6 months and we have received plenty of support from Hotelogix staffs throughout that period.
We managed to obtain our first $100K in revenue within 5 months of operation due to Hotelogix's ability to meet all of our business requirement.
Mike from Topsail Shores Inn
Date: March 2013
Before Hotelogix we depended on a spreadsheet program and that was a nightmare. Rooms were constantly getting double booked or underbooked and we were losing money. Hotelogix has made operating our 23 room hotel such a breeze. No more double bookings! It helps us keep track of the housekeeping and it gives us the ability to make properly formatted customer invoices. I love how we can easily keep track of data for our repeat customers. Taking reservations and sending email confirmations all just a few clicks of the mouse. The user interface is so simple almost anybody that uses a computer could operate it.
Kurt from El Sabanero Group
Date: March 2013
We have been with Hotelogix for 1 year now. The program is easy to use and never has any down time. As an online system, it is available anywhere - even on iPad and iPhone. This also helps greatly if you are in an underdeveloped country where sometimes power failure can be an issue.
The set up was easy and staff of hotelogix very helpful. Customer support is great, and emails are answered in a speedy manner. I also like the constant updating and new features Hotelogix develops. In my opinion, one feature that would be a nice addition is a color difference for "paid rooms". I am sure Hotelogix will implement that feature shortly.
Joshua from Camp Eagle
Date: March 2013
Hotelogix has truly helped our organization thrive in our Property Management area. We had tried many different ways of organizing our rooms and reservations, but it just became too much of a hassle. We decided to just go with an online software, and Hotelogix is what we chose.
We have been very pleased with this choice, and will continue to use their services until we feel we no longer need them or until Hotelogix becomes something that we can no longer justify the usefulness of. Thankfully, Hotelogix is easy to use, and very simple to integrate into our organization's functions. My staff find it very useful, and also find it quite easy to use.
If there was anything I wish I could change, it would be that when I request a function on Hotelogix it would be added quickly or at all. I feel that most of my requests on the customer service side have gone by without being resolved. Besides that, the past 2 years of using Hotelogix has been great, and the new improvements keep rolling out making it even better!