Hotelogix by HMS InfoTech is a hotel management solution for small or medium-sized hospitality businesses. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix encompasses a wide range of applications such as frontdesk operations, Point of Sale, housekeeping, and more.
At the core of the system is a Property Management System (PMS) that supports not only multiple properties but also multiple currencies. From this hub users can then access the other modules: reservations, MIS or dining services, and even the hotel website, all from a single platform.
Hotelogix offers additional modules that let users extend their reach to the web with its booking engine through the property's website, as well as through thousands of travel portals available on the web via its channel management and GDS Connect. The system can integrate with major credit card payment gateways, as well as other 3rd party integrations for external CRS's, EPBAX, accounting, and more.
Rodney from Aqua View Motel
Employees number: 2-10 employees
During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!
It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.
It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.
Response: Rama, HMS Infotech Pvt Ltd
Date: April 2017
We have already addressed your concerns, as listed below,
Transition to New Channel Manager:
We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed.
The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly.
Credit Card Issues:
Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up.
We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable.
We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization.
daniel from webswastech pvt ltd
Specialty: Hotel Chain
Employees number: 51-200 employees
I used the software but faced lots of problems in ease, money is costly also facing problems in channel manager. Now searching for other software. Also got to know about other software which is being used by many hotels and much more compatible and easy to use by the staff and more.
Surya from Kertanegara Premium Guest House
Date: March 2013
Mike from Topsail Shores Inn
Date: March 2013
Kurt from El Sabanero Group
Date: March 2013
Joshua from Camp Eagle
Date: March 2013