Hotelogix Software


 

Hotelogix by HMS InfoTech is a hotel management solution for hospitality businesses of any size. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in mind. Hotelogix encompasses a wide range of applications such as frontdesk operations, Point of Sale, housekeeping, and more.

At the core of the system is a Property Management System (PMS) that supports not only multiple properties but also multiple currencies. From this hub users can then access the other modules: reservations, MIS or dining services, and even the hotel website, all from a single platform.

Hotelogix offers additional modules that let users extend their reach to the web with its booking engine through the property's website, as well as through thousands of travel portals available on the web via its channel management and GDS Connect. The system can integrate with major credit card payment gateways, as well as other 3rd party integrations for external CRS's, EPBAX, accounting, and more.

 

Hotelogix - PMS with integrated distribution
 
  • Hotelogix - PMS with integrated distribution
    PMS with integrated distribution
  • Hotelogix - Simple multitasking frontdesk tapechart
    Simple multitasking frontdesk tapechart
  • Hotelogix - POS biller for restaurant and retail
    POS biller for restaurant and retail
  • Hotelogix - Reservation details
    Reservation details
  • Hotelogix - Reporting for MIS
    Reporting for MIS
  • Hotelogix - Booking engine for hotel’s website
    Booking engine for hotel’s website
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

78 Reviews of Hotelogix

 

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Software Advice Reviews (9)
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Showing 1-9 of 9

Sherry from Soap lake Nature Spa & Resort
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Absolute Nightmare!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After struggle with this terrible system for 8 months, we finally give up! This kind of system should never go to the market!
There were dozen of times we thought about giving up, then there are just too much time spent in this system already, we hope there is a point of turn... instead, there is unlimited issues, before you take care of old issues, new issues arise all the time. Every time, you are working as fire fighters!
Enough is enough! If we have to go manual on everything, it would not be as bad.
LIVING NITMARE describes our experience with this program!!

Pros

Technical service get onto the issues normally within 24 hours, that is the only positive experience we have had with this program.

Cons

It sounds good before you use it, sales man certainly doing great job selling, except after you sign up, sales leaves, your night mare starts!

 
 

Krystle from Windrift Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Absolute Nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our experience has been an absolute nightmare!! The set up process was filled with costly mistakes, errors and inaccuracies. We needed to provide them redundant information numerous times, it may have been easier to set it up ourselves. We have had pricing issues from the beginning and have lost thousands of dollars in revenue as a result of their carelessness. We have tried to resolve the situation many times, but we keep getting nothing but empty promises. They refuse to take responsibility for their mistakes. I have written reviews before, and they harassed me to take it down, and reported previous reviews to the websites. They are not a reputable company. Stay Away! We are shopping for another company to work with.

Pros

Hotelogix has the potential to be a great product but it is not user friendly. The help videos and user manuals are the only help you will receive, customer support is a waste of time.

Cons

Hotelogix is not user friendly! From the software to the company, it is an absolute nightmare. Making changes to reservations are almost impossible, and there are constant pricing issues.

 
 

Sunil from 1876 Heritage Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall experience very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Channel partner;
online web booking integration helps boost sales and avoid unnecessary commissions

Cons

Better accounting options needed - like daily balances per room can help keep track of outstanding per room for extended stay.

 
 

Rodney from Aqua View Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Worst purchase of my life!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

During the transition from one reservation software we were using to Hotelogix, they changed the channel manager over before it was ready to be online and usable. We had to use both Hotelogix software and the previous software we had been using for about 3 weeks- transferring reservations back and forth so we could take payments and keep all of the reservations straight. They didn't get our payment processing set up for weeks after going live with their software. We had reservations coming into Hotelogix from Booking.com, Expedia and etc but couldn't process the credit card payments! I wouldn't recommend this software to my worst enemy! Also- they gave us a discount to pay a year in advance. Then they took about two months to get the software working for us. Then when I wasn't happy with it, they refused to refund ANY of my money! STAY AWAY from Hotelogix!!

Pros

It looks good when they demo it quickly but beware. I can say it was easy to set up pricing, open and close rooms, tings like that but the good pales in comparison to the overall bad experience.

Cons

It's not user friendly. There are way too many steps required to do even the most basic of operations. The support is horrible in that you can only email them and hope for a response. There is no number to call to get help if you are in the middle of checking a guest in and something goes wrong or you just have a question.

  Response: Rama, HMS Infotech Pvt Ltd

Date: April 2017

April 2017

 

We have already addressed your concerns, as listed below,
Transition to New Channel Manager:
We had planned the transition and all existing reservations were uploaded. However, as with any system, the reservations that flow in during the transition time had to be manually uploaded. All new reservations from Channel Manager started flowing in to the PMS once the transition was completed.

Payment Gateway:
The payment gateway vendor from your end was unable to furnish required information for the integration. Eventually, when you switched to another Payment Gateway vendor, there was an issue with their sign-up which delayed the process further. Once the right version was signed-up, the integration was completed quickly.

Credit Card Issues:
Recording the Credit Card information within the PMS is against the PCI Compliance and industry accepted best practices. We offered an alternative solution that many of our clients use (Locator Emails) but this wasn’t taken up.

Support:
We have a dedicated account manager for all our clients to help resolve any issues on priority especially during onboarding. We also have a 24x7 live chat support for our clients, apart from the regular Email support. We have over 1000 clients in 100 countries that are using the system effectively. As with every system, there is a certain way of working to ensure the system integrity and best practices are followed and these can’t be changed upon individual client requests. We pride ourselves in the value that our product brings to the table and offer an unrestricted free trial for 15 days so the user can try the system in depth. Please note that you decided to go with discounted pricing for a yearly contract and such discounted yearly contracts are not refundable.
We are more than willing to discuss and resolve any open issues with our current or past clients. Also, we always appreciate feedback, whether positive or negative since it provides us with the opportunity to learn and grow as an organization.

 
 

daniel from webswastech pvt ltd
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Take time to understand by staff. Facing issues in usage.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used the software but faced lots of problems in ease, money is costly also facing problems in channel manager. Now searching for other software. Also got to know about other software which is being used by many hotels and much more compatible and easy to use by the staff and more.

 
 

Surya from Kertanegara Premium Guest House

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Our company runs a premium budget accommodation in Indonesia. We wanted a sustainable operation for our business, and we considered running our reservation system in the cloud.

Hotelogix was attractive to us due to its price, scalability and ease of use. The implementation only took 1 week; With the support of Hotelogix, our team could utilise the software really well within only 2 weeks.

We have relied on Hotelogix for the past 6 months and we have received plenty of support from Hotelogix staffs throughout that period.

We managed to obtain our first $100K in revenue within 5 months of operation due to Hotelogix's ability to meet all of our business requirement.

 
 

Mike from Topsail Shores Inn

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Before Hotelogix we depended on a spreadsheet program and that was a nightmare. Rooms were constantly getting double booked or underbooked and we were losing money. Hotelogix has made operating our 23 room hotel such a breeze. No more double bookings! It helps us keep track of the housekeeping and it gives us the ability to make properly formatted customer invoices. I love how we can easily keep track of data for our repeat customers. Taking reservations and sending email confirmations all just a few clicks of the mouse. The user interface is so simple almost anybody that uses a computer could operate it.

 
 

Kurt from El Sabanero Group

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

We have been with Hotelogix for 1 year now. The program is easy to use and never has any down time. As an online system, it is available anywhere - even on iPad and iPhone. This also helps greatly if you are in an underdeveloped country where sometimes power failure can be an issue.

The set up was easy and staff of hotelogix very helpful. Customer support is great, and emails are answered in a speedy manner. I also like the constant updating and new features Hotelogix develops. In my opinion, one feature that would be a nice addition is a color difference for "paid rooms". I am sure Hotelogix will implement that feature shortly.

 
 

Joshua from Camp Eagle

March 2013

March 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Hotelogix has truly helped our organization thrive in our Property Management area. We had tried many different ways of organizing our rooms and reservations, but it just became too much of a hassle. We decided to just go with an online software, and Hotelogix is what we chose.

We have been very pleased with this choice, and will continue to use their services until we feel we no longer need them or until Hotelogix becomes something that we can no longer justify the usefulness of. Thankfully, Hotelogix is easy to use, and very simple to integrate into our organization's functions. My staff find it very useful, and also find it quite easy to use.

If there was anything I wish I could change, it would be that when I request a function on Hotelogix it would be added quickly or at all. I feel that most of my requests on the customer service side have gone by without being resolved. Besides that, the past 2 years of using Hotelogix has been great, and the new improvements keep rolling out making it even better!

 
 
 
Showing 1-20 of 69

Hugo Enrique from Puebla Inn Express

August 2017

August 2017

I HAVE ENJOYED USING HOTELOGIX, GREAT SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I REALLY LIKE BECAUSE IS A ONLINE SOFTWARE, I CAN CHECK EVERYTHING FROM ANY POINT THAT I FOUND ME. I REALLY ENJOY IT

Cons

IN SOME CASES, IT IS A LITTLE DIFFICULT FOR NEW USERS, BUT NOTHING COMPLIES WITH THE USE OF THE SOFTWARE

Source: Capterra
 

Ana from Casa Tara
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Its been great! Been having tons of assistance when needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To manage easier reservations.

Pros

Its very visual and it helps a lot to manage reservations and rooms quality service when looking at the screen.

Cons

Some times it gets tricky when ¨generating folios¨and payments need to get done fast and we dont have a whole understanding of it.

Source: Capterra
 

Andre from Edge Properties

August 2017

August 2017

A Highly Advance and Seamless User Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great support team who always follows up and makes sure all concerns are dealt with
Highly advanced features compared to other PMS' that I've used
Great UI once you learn how to use it

Cons

Relatively takes longer to fully understand the full spectrum of the features however once you do, it definitely makes up for the it.

Source: Capterra
 

Peter from Carnarvon Motel WA
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great software and easy to use.. Highly recommended!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotelogix advised us of the option to review.

Pros

Exceptional customer service regarding help. The connectivity with all major third party sellers. No over selling of rooms when fully booked out.

Cons

Not being able to log out users instantly on night audits. Everything else works perfectly. Very happy!

Source: Capterra
 

Mario from BITSolutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.

Pros

In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS.
- Front Desk Check-in and Check-out process is easy to use
- Able to do Split Reservations with ease
- Group Reservation and Management of Group Blocks
- Admin console is user-friendly and able to set-up or change rates with ease
- Creating special packages, promos and group codes is easy
- Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding.
- Accounts Integration and Posting to City Ledger for Corporate bookings
- TripAdvisor Review Integration for clients
- Housekeeping Management of Rooms with ease
- Restaurant Point of Sale Module is superb
- Booking Engine easy to set-up and user-friendly
- Channel Manager Integration is quite easy to work with
- Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel
- Export/Import Feature to Excel, CSV or PDF
- City Ledger Accounts integrate well with Xero account system and QuickBook imports
- Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)

Cons

No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.

Source: Capterra
 

Matthew from Hotel 32|32

July 2017

July 2017

Always easy and enjoyable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The great customer service! We always get responses when we ask for help! Over time we have gotten most developments done.

Cons

No complaints! The only thing we do wish is that we could have some quicker personal developments that we request.

Source: Capterra
 

Gaston from La Alhambra Apart Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

SIMPLE, INTUITIVE, EFFECTIVE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel

Pros

What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live.

I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS

For sure, we will continue to grow together!

Cons

Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training

Source: Capterra
 

Krystle from Windrift Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

An absolute nightmare!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have only learned how to shop for software. I now know exactly what we DONT want. As I previously stated, we have lost THOUSANDS of dollars due to their countless mistakes. They have even harassed me about my negative reviews of their product. They are not a reputable company! Dont risk it, stay away!

Pros

I have nothing positive to say about this product. The program is not that user friendly, there is no real training on it, just online user manuals.

Cons

I have lost thousands of dollars due to their countless mistakes. They have refused to take responsibility for their mistakes. They are not a reputable company, I wouldn't suggest Hotelogix to my worst enemy. Its too bad, because even thought the software is not that user friendly, it does have some great features.

Source: Capterra
 

Victoria from Thomas Albert Hotel, Chisinau
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Highly reccommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach. A valuable partner in the constantly changing business environment. Thank you

Pros

Cloud based. Can accessed from anywhere, anytime. No breakouts.

Cons

None

Advice to Others

A reliable partner with no surprises)

Source: Capterra
 

Rima from Chalets Chanteclair Resort

April 2017

April 2017

Best account Manager Abhishek Saurabh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service agent is one of the most helpful persons I worked with, honestly he is the reason, our resort is still with Hotelogix, he solved all our problems

Source: Capterra
 

G from Blue Ridge Inn Bed and Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good featured PMS, but issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I researched 100's of PMS systems and decided on Hotelogix. I was very impressed with the Breadth of functionality, front-end ease of use, and price. It seemed easy to setup and the support team helped out. However, now that we have been using the system for about 9 months, I've found several things that are concerning:
- rate management is very complex, difficult to setup and not flexible enough. I gave up creating rates and let Hotelogix make all our changes.
- quirky behavior
- no ability to do waitlist, gift cards, SMS
- no report writing capability (canned reports only)
- no in-house guest list
- not keeping up with changes in the industry. They focus on minutae and not on the big picture.
- their web booking engine is confusing to guests about availability and does not show off extras/add-ons/inclusions. We're losing incremental revenue from not being able to highlight add-ons.
- executives have been rude and don't respond to emails.

Source: Capterra
 

Ryan from New International Guest House

January 2017

January 2017

Sub standard hotel software package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Beware!!!!!!!!
This software program is full of problems. Firstly the login is always an issue because on the first page it always says there is someone else logged in, SUSPECT!!!! Secondly, on the front desk sometimes the dates don't line up with the correct days, worry when your booking guests for the dates. Thirdly, the system is meant to be user friendly and clearly its NOT!!!! We had over the Christmas New Year period a total of 10 double bookings all caused by this dodgy software....at first, Hotelogix offered to sort out the mess until it was going to cost them a lot of money and then they proceeded in throwing the blame onto me, which I totally expected because that's what unprofessional businesses do to rectify the problem.
Stay away from this software and company, BAD NEWS!!!!!

Source: Capterra
 

Partha from Maximum Hotels & Asset Management
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Need to add features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotelogix is one of the first hospitality software on the cloud. Over the last two years, I have been using this software I find that the company needs to add newest features & functionalities to its software to make it relevant in today's world. A hotel management software of PMS as its popularly known is essential for modern hotels to help it sell more rooms & improve occupancy. The PMS is a distribution platform which connects with major third party vendors like otas. Hotelogix does not provide direct distribution functionality and asks to tie up with an intermediary to sync rates & inventory with OTA's, etc. This increases the overall cost of ownership and is not required. Many newer entrants in this sector are providing direct connectivity. For smaller hotels, this is a very important reason to choose a PMS.

Pros

The calendar UI & reservation function is great

Cons

No OTA connectivity

Source: Capterra
 

Giorgos from Menesi Hotel in Greece
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

absolute **SCRAP**

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would prefer to use an excel spreadsheet than your program and i regret the time we prepaid one year subscription.
For example lets see some points:

~Every time to login you have to enter an image verification code, enter your username (which has to be an email) and on the second screen it tells you that you have already login in a different device. in the third screen you have to select your "counter". Even if you have only one counter per user you will have to select it. and then you wait 3 second the PMS to show the final screen. So that is 30 seconds every time!

~Your system doesn't provide multi use. You cannot use the same account in 2 different computers simultaneously. Also if a different user has opened the one's room details, you will not be able to open it in your computer and will have to find who has already opened it..or wait for him to close it. Also to do the night audit you will have to logout all the other users! You have an option to do it though the extranet and wait 3 seconds but all this proccess will take 10 minutes. Imagine that to do it every time from a mobile device. And then the users will have to login again to use the pms

~the rooms that are to departure today don't have a different colour!
~You select a room, you make a reservation and the system saves it in a different room. CRAZY!. i have videos to show you if you want
~you cannot see which reservations are guaranteed and which not!
~you cannot move with the mouse a reservation to different dates
~the housekeeping report cannot be printed from the previous day! and not able to print for the next X day. only for the same day! and this is not a housekeeping report, it lacks very important information
~there is not option to build your own reports, and you are not willing to build a custom one..
~there is not a report to show the arrivals, departures and staying rooms in one piece of paper at once
~in the main screen there is not a info bar to show the numbers of available and occupied rooms
~you cannot see the money balance of the departuring rooms for a given date!! and there isn't a report to show all the clients that paid today or a X date
~your replies to the emails are out of topic!
~you cannot set the rooms to be double (for 2 people) and every time you have to select adults 2 after having press the "enable editing" button

I totally suggest you to avoid it unless you have a 3 rooms lodging

Pros

Nothing

Cons

all the above that i mentioned and a lot more

Source: Capterra
 

Luis from Niza Norte
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Hotelogix, the team and software to make your business thrive!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we started our hotel business, we knew that we needed software that had a proven track record and excellent customer support. After careful research, we chose Hotelogix. Since then, we have tripled in size and the Hotelogix team has been there with us all the way.

I would recommend Hotelogix for businesses of any size. It is a technology and service partner you need to have.

Pros

The customer support and the reporting.

Cons

It would be nice, if it had an inventory system.
it would be nice if it had a calendar for employee shifts.
it would be nice if it had a tablet version.

Source: Capterra
 

Peter from Carnarvon Motel WA

April 2016

April 2016

Wow!! Excellent service and Professional.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a 61 room establishment in Carnarvon Western Australia.
We have been looking for a good Channel Manager for a while and decided to go with Hotelogix.
What an excellent choice!!
The services was very professional straight from the start. We are now live online and very surprised with the amount of bookings that are now going directly into our accommodation grid without any problems.
I highly recommend there product.

Source: Capterra
 

mohamed from Travel Connection Maldives Pvt Ltd

April 2016

April 2016

Very Easy Online Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software is very easy one to use , i would like some of the good thing in this software
- Channel Manager
- Inventory
- Online Bookings
- Many More are there

Source: Capterra
 

Zain from Koamas lodge

April 2016

April 2016

Saves Time

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Since we started using this software; all the reservation process has been automated. all the bookings which comes from booking engines are automatically updated in the system and also cancelled one the client cancels his/her booking.

Source: Capterra
 

Simon from Best Stay Hotel

April 2016

April 2016

Great Product and Excellent Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The pro is that Hotelogix property management is really a complete solution. I have tried many other PMS and channel managers before moving to Hotelogix and I can say that this is one of the best out there.

The cons are that since the product is so powerful with many features, the learning curve can be quite difficult and confusing at times. And setting up the PMS with the channel manager will take sometime. But this is effectively forgotten because of their excellent customer support, from their technical support team, sales team, and even from the personal account manager.

They provide training through skype calls and also teaches you every step of the way until you are familiar and thoroughly understands the working of the system.

Overall It has been a pleasant experience and since the system has been setup I have had no issues with my daily operations. I would recommend this product highly.

Source: Capterra
 

Praveen from Hotel Golf View Suites

February 2016

February 2016

It is a good cloud based PMS but support from the back end is not satisfactory.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I's a good product, but takes too long for them to fix any bugs or shortcomings. Documentation for training should have been more for advanced complex situations. No proper integration with accounting softwares like Quickbooks or else the support team takes it quite lightly. Otherwise, overall the product is good.

Source: Capterra