innRoad Software


 

InnRoad is a hotel management system designed to encompass the needs of hospitality businesses of all sizes. Developed in 2000 by a Web designer with friends and family in hospitality management, innRoad was created to minimize the work that can be involved in managing a hospitality business.

The ultimate goal of innRoad was to help hospitality companies move the focus of the business away from administration and back to the guests, improving the overall guest experience while simplifying both back and front office operations.

Within the system, innRoad combines all essential functions of hospitality management, including booking, marketing and global distribution. Its intelligent reservation system includes tools specifically designed to help users find the correct price for each room, making it simple to increase room rates when demand is at its highest.

InnRoad provides integration to global distribution systems, further allowing each hotel or resort to reach out to worldwide markets via online travel sites. innRoad can help hotels, inns and other hospitality businesses develop known markets and discover new ones.

innRoad is a Web-based solution and all business operations are centralized into one manageable location, even across multiple sites.

 

innRoad - Tape chart
 
  • innRoad - Tape chart
    Tape chart
  • innRoad - Online booking
    Online booking
  • innRoad - Mobile booking
    Mobile booking
  • innRoad - Reservations
    Reservations
  • innRoad - New reservation
    New reservation
  • innRoad - Integrations
    Integrations
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

30 Reviews of innRoad

Showing 1-20 of 30

 

from Happy days Hotel
Specialty: Independent Hotel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

We love this software!

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Likes Best

The software was easy to use once we got used to it. The Support from Inn Road is excellent. they are very quick and helpful and respond quickly to our needs. They also call and follow up on the issues that we had to make sure they are fixed.

Likes Least

I do not have any complaints about this product or the vendor. They are very helpful and the support system is great. they follow up calls and emails that we receive from them are just a bonus.

Recommendations

this software is really helpful. you can do everything from one program and not have to switch.

 

from Brantford Hotel
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Would not recomend

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Likes Best

Easy to navigate. The only thing good about the system.

Likes Least

Terrible training and support. Waited hours for on the phone only to have the agents say they would have to get their support team to look at it. Often they did not resolve the issue, we had to figure it out.
No function to do refunds on site, night audit didn't report the correct information needed. Wont accept AMEX.

Recommendations

Select another product, more grief and aggravation then support.

  Response: Emily, innRoad Inc.

Date: September 2016

September 2016

 

Tamara, I’m sorry you’ve encountered this. I’ve passed this information along to our client service manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 

from Eagles Nest Hotel
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

It is very user friendly

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Likes Best

We enjoy how everything can be done from the home screen. You can check in guests, check out guests, make reservations and clean rooms all from the home screen.

Likes Least

It is not as secure as we would like it to be. The credit card processing isn't as secure as I feel it should be.

Recommendations

Being honest is the best policy. If there is something you like or don't like about the software this is the best forum to discuss those issues.

 

from Doylestown Mainstreet Inn
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great Affordable Software! Customer support is amazing!

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Likes Best

We went from a Franchise to becoming an independent hotel again. We had gotten used to our regular system and needed to find a software that was affordable and easy to use. This software did not let us down. We especially like that we can use it from anywhere. A definite plus for a busy hotel. The support is awesome. I can email them and they get back to right away. I like that our training was done by phone so we could change the schedule easily if needed. It has only been a few moths but we are very happy. The cost is the best part. It is not very expensive and we get 24 hour support and free updates.

Likes Least

There are some reports I would like to have only because I had gotten used to them before. We have adapted and learned new ways. It could be a little faster. Otherwise it's great.

Recommendations

All I can really say is try it out. My staff took to it very quickly.

 

from Hotel Le Mirage
Specialty: Independent Hotel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The out look is good but the function and preference is bad

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Likes Best

the outlook is great. The function is very straight forward.

Likes Least

speed and the function does not match the hotel business.
Security is bad .

Recommendations

Security is the main concern for software now. As a hotel owner or manager. We need to make sure no one can steal customers information such as credit card. It is the essential for any software. But innroad is very bad in that. Any webbase software is good cause we can use it with any computer. But security is more important than that.

  Response: Emily, innRoad Inc.

Date: September 2016

September 2016

 

Fai, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 

from Rainier Cottages
Specialty: Vacation Rental
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

InnRoad has helped me expand my business, with 24/7 support!

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Likes Best

Two things: 24/7 customer support to keep my business running smoothly, and integration with my website which makes for a beautiful booking site that guests trust.

Likes Least

I haven't had any problems so far. When I have questions, it's easy to get support on the phone. All the the customer reps seems to have a very firm grasp on the software and how to use it. They are much better than me, but explain it all with ease.

Recommendations

I have a relatively small business, just 9 vacation cabins. This system works for me, but would work just as well if you had 100s of rooms. I love the way they have integrated the reservation page to look like my website. Guests trust the security of a page that looks this good. My bookings have increased since we began using InnRoad.

 

from Colonial Mountain Inn
Specialty: Hotel Chain
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Royal Pain

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Likes Best

Some of the reports are good but can't get the breakdown as customized as i'd prefer.

Likes Least

Can't seem to change anything ourselves. Everything has to go through support and it takes days before they think it's completed and email you asking if the issues are resolved. When you check the problems or changes are still there.

Recommendations

Make sure you have layd out exactly what you are looking for in a software

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Michael, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 

from Echo Lake Lodge & Cottages
Specialty: Lodge
Number of employees: 1 employee Employees number: 1 employee

Very good. I highly recommend this software.

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Likes Best

After looking at several other systems, including a couple of the ones aimed at large, chain hotels, innRoad seemed to be the best designed for the small, single location business. We are very new to this business, so anything that could clearly improve our operations and sales is a bonus. A few things we do that are somewhat unique require creating workarounds that aren't as precise as would be ideal, but the customization available is great. Customer support and training has been really good, as well, leaving me in no doubt that the vendor actually does care about their customers. Even on a holiday, you can get live help on the phone quickly. The channel management features got us quickly online with major OTAs so we could get loads more exposure than traditional advertising would for the same cost. Already we are up 73% in sales over the same time period in the previous year! Of course, your mileage may vary. The pricing is also very competitive. I would not say it is the lowest I found, but based on every point I compared among systems, the system returns good value for the cost.

Likes Least

We have a vacation rental component to the way we do business that doesn't really fit the traditional inn model. This software is clearly aimed those businesses that hew closely to the inn model. I agree that their focus is entirely appropriate, but managing the kind of group bookings we do is a little harder than it would be using a system designed for vacation rentals. That said, vacation rental-based systems are far more limited in their overall scope. My only other nit to pick is that a few of the functions scattered throughout the system don't always respond reliably, but this may be more a function of the system being web-based, rather than run from a local server.

Recommendations

I really recommend looking at several products before you make a final decision. This seems to be a pretty mature space in which to operate as a vendor, so separating from the pack is trickier. If your bookings are already very strong with a solid advertising plan working well for you, the benefit to going digital with your management may be a lot smaller than ours is. Clear benefits for anyone would be channel management, mobile-friendly features, high customization levels, and industry-standard workflows and business rules built in to save you recreating the wheel.

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

James, thank you so much for the kind words! We’re so happy to hear innRoad is working so well for you and you’re up in sales after listing on OTAs. Keep up the amazing work!

 

from Ameriway Inn and Suites
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

My review about Inn Road

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Likes Best

I like the fact that when making a reservation, all fields must be filled in before reservation is complete. Leaving chances for less mistakes as in this busy world and multi tasking, mistakes are easy to make.

Likes Least

I like least about the reservation system is it allows you to make a reservation for yesterday? Not sure why it allows this, but it does happen.

Recommendations

Plenty of neat options to choice from with the Inn Road Reservation system. A lot I don't use and when I have more time I'd like to explore more.

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Nadine, thanks for the great review! We’re happy that we’re able to help making reservations a little easier!

 

from Historic Heritage Hotel
Specialty: Independent Hotel
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

InnRoad is the best road for our hotel!

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Likes Best

InnRoad's Cloud Based Property Management System was recommended to us by Software Advice. We have a small Boutique hotel in a picturesque farming community in Kansas. We wanted an affordable booking engine that could connect us to the online travel agents AND we needed a property management system. Most of the programs were far outside of our price range. However, InnRoad was willing to work with us! We love the system and we love InnRoad! As the person who worked one-on-one with the InnRoad implementation team, I was greatly impressed with their professionalism and teamwork. We have great support after the implmentation process was achieved. The continued, on-going support and education is like having your own IT department. InnRoad is our #1 business system!

Likes Least

There is nothing that I do not like about this product or the company. I remain impressed with their system, the savings, the ability to promote and manage our company, the Historical Heritage Hotel.

Recommendations

The most important part of implementing a program like InnRoad, is to realize that the process has many, many steps. Keep an accurate, up-to-date checklist, be patient with the process, and realize that it does take time to connect every aspect of each piece of the program. This is normal and acceptable business practice. I wasn't an IT specialist, yet I could track and do everything necessary. It is definitely worth the time and the cost!

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Peggy, thank you so much for the kind words! We’re so happy to hear you had a great implementation and are continuing to have success with the system. It’s been a pleasure working with you and your awesome team!

 

from Jaybird's Inn
Specialty: Independent Hotel
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

InnRoad is a long term partner for our busniess

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Likes Best

I found the system to be user friendly, affordable and full of potential from day one. That fact that we were able to go live with the system in a blink of an eye due to the system being cloud based with no installation. The assigned account manager walked me through each step of the set up and continued with teaching the entire staff via conference calls. The tech support department was great with our learning curve and would assist us through each self placed hurdles. The InnRoad team assisted me in setting up accounts with all of the online travel agents (OTA's) and worked with our webmaster to link the booking engine seamlessly.
Almost immediately we began receiving bookings, the front desk agents were operating the system like pros and are "brand of one" began to grow.

Likes Least

I won't say that InnRoad is without it's cons, there have been some that have been addressed with upgrades and some that they are working to address...but, their pros have made them the best investment that I could have made.

Recommendations

I enjoy the cloud accessibility, their professionalism and their many connections to vendors that make our business run smoothly.
I found the pricing reasonable and I found the perfect partner for our business needs.
I gladly extend an invitation to contact me or my staff at the property for our honest - straight forward opinion of this product.

 

from Roux
Specialty: Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

innRoad was the perfect solution for us!

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Likes Best

The selection of the right reservation system for our business was critical. We were new to the Bed & Breakfast industry and purchasing a property that did not have an existing system. We reviewed many systems and found innRoad to be the perfect partner. The feature that set innRoad apart for us was the seamless integration with third party booking companies (e.g., booking.com, expedia, et al). We had heard too many tales from other innkeepers of over-booking situations they encountered due to the fact that their systems did not. We also find that the innRoad platform marries well to our property branding.

Likes Least

We have not come across anything that we do not like about this product. We are eagerly awaiting an app to be available, however. It would be so great to have access to our reservation system when we are off-property.

Recommendations

Ensure that you understand how the software you are evaluating will work with other third party reservation systems.

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Allison, we love to hear that we’ve been a perfect partner for your bed and breakfast! It’s been a pleasure working with you and your amazing team. Keep up the great work!

 

from ALM EMPORIUM Hotel Management & Consulting Group, LLC.
Specialty: Hotel Management Company
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

It is a friendly system and reliable to work with

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Likes Best

Web-base, life customer service. It is a friendly user system.

Likes Least

Limitation on closing promotions. Programming rates, should be easier.

Recommendations

The system is Affordable and could be access remotely.

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Angel, thanks for the great review! We pride ourselves on being a user-friendly system, and are thrilled you’ve been able to take advantage of our cloud based system. Let us know if there’s anything else you need!

 

from Island House Hotel
Specialty: Hotel Management Company
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Easy to adjust to

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Likes Best

Although it is frustrating, I like that Inn Road allows one step to be completed at a time and you cannot proceed unless everything is done correctly. Working in a fast pace environment with hospitality a lot of things can be forgotten or overlooked because we multi-task upon multi-tasking. I've done so myself plenty of times, but the program is built to allow things to be done correctly the first time by having all the proper areas filled out. This way it limits the time one could waste backtracking to find a mistake made towards the beginning of the process or even at the beginning of the month.

Likes Least

The thing that I least like about Inn Road is that users can delete/void items that were done on a previous day and it can alter number totals for the MTD. The rule of thumb is to never change anything in the past!! Always do everything in real time and the date coincide with the date that the correction is being made; It is very important. To explain, an associate deleted the first night room charge on a guest that was staying 15 days total. What should have been done was to add a room charge adjustment that coincided with the actual date and type in the date it was correcting in the comment area. What was done was they deleted the posting and added a posting for a discounted percentage, but they changed the date for the posting to be for the first day. I hope this makes sense in text because it was confusing to locate where the issue was at first.

Recommendations

Look into the various folders for rates and how one can control which third party sites can see these. I've noticed this option doesn't allow much parity in the third party price listings.

  Response: Catherine, innRoad Inc.

Date: December 2015

December 2015

 

Hi Michael, I’m sorry you have encountered this. There actually is a quick way to ensure that users cannot void or delete things done on the previous day. I’ve passed along your information to our support team who will be reaching out shortly to assist you.

 

from The Sea Spray Resort
Specialty: Condo Hotel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great Reservation System.

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Likes Best

The system accomplishes every task I need and more. Reservations, Housekeeping, Financial break down (separate unit owners) and comprehensive Reports. Customer service is Excellent! My first reservation was in the 280,000's they now are over 5.8 million reservations and increasing rapidly. You will be very happy with Innroad. Our Resort is #1 rated on TripAdvisor on Siesta Key, FL. I would not risk that standing by using any other reservation system.

Likes Least

Can't think of anything I don't like. Any issues or suggestions were always attended to immediately.

Recommendations

The flexibility to look at what ever information you want is very helpful. If you do not have a complete reservation system, try them. If you have a system, evaluate what you do not like about it and look for the solution Innroad has. The accountant likes the information she can get from the system too.

  Response: Catherine, innRoad Inc.

Date: December 2015

December 2015

 

Robert, thank you so much for your kind words! You’ve done a fantastic job with that number of sky rocketing reservations and keeping your guests incredibly happy. A #1 rating on TripAdvisor is definitely worth celebrating. Keep up the awesome work!

 

from Solven Hospitality Management Inc
Specialty: Independent Hotel
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Excellent!

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Likes Best

24 hour customer support that is responsive and included in the monthly subscription.

Likes Least

Past issues with GDS connectivity and lag time. All those issues have been fixed in the past two years.

Recommendations

Great solution for our independent multi property portfolio. Don't hesitate on choosing InnRoad.

 

from Bedford Post Inn
Specialty: Bed & Breakfast
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Simple and Effective.

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Likes Best

What I like best about this product is that there is assistance 24/7, a human rep - not a robot! There is no waiting on line for someone to answer your calls, and usually they have an answer to your question 99.9% of the time, if they are unable to assist you that moment they will take your direct line and research the issue promptly and call you back within minutes.

Likes Least

What would make this a better program is if we could use the "back" button and the "right click" button. What would also be nice is a "WaitList" Tab where the list would automatically pop up when a room is cancelled.

Recommendations

InnRoad is a simple software to use, generates all reports accurately and facilitates the night auditors jobs.

  Response: Catherine, innRoad Inc.

Date: December 2015

December 2015

 

Hi Laura, thank you for the great review! Customer support is a key piece to our puzzle, and we’re so happy you’ve had a great experience with our team. They’re here for you-rain or shine! Keep up the great work!

 

from Rocky River Inn
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great Way to get started Online Booking Easily

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Likes Best

I am pleased with the training and level of support. We had a dedicated person to train our management staff when we set up the system, and they walked us through all the steps to get online bookings started. They have continued to support us as we had questions and even provide additional training for new staff as needed.

Likes Least

online only so risk of downtime if your internet is out. not been a problem for us as our internet is very stable.

Recommendations

ongoing support, ease of use, flexibility to add information, ability to suspend online reservations for busy seasons

  Response: Catherine, innRoad Inc.

Date: December 2015

December 2015

 

Jason, thanks for the stellar review! Working with you and your team has been a blast to say the least. Keep up the incredible work!

 

from Pioneertown Motel
Specialty: Motel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

innRoad has made an INcredible difference in our booking experience

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Likes Best

I don't know if I can pick one thing. As of right now, the first thing that made a HUGE difference was the functionality and ease of use. All of our staff - from the highly technically inclined to the ones that struggle with anything digital, they have had no problem learning and using it. There aren't any processes that are complicated or redundant - everything is easy to find and do. We are in a rural area and don't always have the best internet connection, but it runs just fine, even when our internet service is slower.
The customer service is incredible. From my initial software tour to on-boarding to having 24/7 support that has answered questions and assisted me with resolving issues, the experience has been awesome. Every person I have dealt with has listened to me and helped me utilize the software to improve our reservation processes and make booking easy for our staff and our guests. This has been hands-down one of the very best software experiences I've had.

Likes Least

I haven't found anything that has been inconvenient - everything has been awesome so far.

Recommendations

ASK QUESTIONS - lots of them. The staff is super patient and very, very thorough. I have found their suggestions helpful and they were awesome at providing working solutions to the issues that I needed to resolve with a reservation system. Out of all of the systems that I reviewed, innRoad was superior in every way - and they encourage you to explore the competition. You won't find a better, more functional solution for booking.

  Response: Catherine, innRoad Inc.

Date: December 2015

December 2015

 

Hi Dee, the whole team here says “THANK YOU” for your incredibly nice words. We’re here to make your lives easier, and it seems like we have. Keep up the great work, and let us know if there is anything you need!

 

from White Hart Inn
Specialty: Bed & Breakfast
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Yearly Review

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Likes Best

Innroad offers flexibility in setting up accounts,

Likes Least

When I call for help I get an answer of " we will give that to our technical team and the will get back to you" and I don't hear back from anyone.

Recommendations

Make sure Innroad interfaces with other POS systems

  Response: Catherine, innRoad Inc.

Date: October 2015

October 2015

 

Hi, Kay. innRoad interfaces with hundreds of POS systems. I have gone ahead and shared this information with your account manager who will be reaching out to see about setting up a POS interface for you. Please let us know if there is anything else we can do for you.

 
 
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