innRoad Software


 

InnRoad is a hotel management system designed to encompass the needs of hospitality businesses of all sizes. Developed in 2000 by a Web designer with friends and family in hospitality management, innRoad was created to minimize the work that can be involved in managing a hospitality business.

The ultimate goal of innRoad was to help hospitality companies move the focus of the business away from administration and back to the guests, improving the overall guest experience while simplifying both back and front office operations.

Within the system, innRoad combines all essential functions of hospitality management, including booking, marketing and global distribution. Its intelligent reservation system includes tools specifically designed to help users find the correct price for each room, making it simple to increase room rates when demand is at its highest.

InnRoad provides integration to global distribution systems, further allowing each hotel or resort to reach out to worldwide markets via online travel sites. innRoad can help hotels, inns and other hospitality businesses develop known markets and discover new ones.

innRoad is a Web-based solution and all business operations are centralized into one manageable location, even across multiple sites.

 

innRoad - Tape chart
 
  • innRoad - Tape chart
    Tape chart
  • innRoad - Online booking
    Online booking
  • innRoad - Mobile booking
    Mobile booking
  • innRoad - Reservations
    Reservations
  • innRoad - New reservation
    New reservation
  • innRoad - Integrations
    Integrations
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

40 Reviews of innRoad

Showing 1-20 of 40

 

from YWCA
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

innRoad

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N/A

I truly enjoy the ease of use for this software, it was very easy for my staff to use and I to understand innRoad, they truly enjoy this software far more than our previous Hotel Management software, it was (once again) easy to use, easy to train others to use this software, organized and I could use it on multiple computers at one time, for example, I use it in my office, and all departments on our property have a computer and run this software.

I Highly suggest innRoad for your business.

 
 

from Blue Heron Cottages
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

What we need here is a bit more flexibility

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Overall this software serves my purposes. That being said there are some major draw backs. I initially went with InnRoads because i wanted a online booking platform that could be integrated into my website. Due to the inflexibility of the platform and its inability to handle the subtleties and nuances of my booking requirements, I was not able to use this as a online booking utility. Instead, I use it as a hands on booking tool. For instance, I have seasons where my prices are higher then other times of the year (as I am sure most if not all hotels have) and the default is that if a guest wants to stay during a time that overlaps the two season ranges, InnRoads will always default to the lower price and there is no way of circumventing this default. I can manipulate the system manually, but if someone was booking online, I would lose money. As well, to manipulate this program with all its associations of seasons and rates is particularly challenging.

Pros

great customer service. Easy to use once all the seasons and rates and promo codes have be added.

Cons

If you are not a full blown hotel/motel, such as we are (only 6 units) this platform offers much more then needed. Very difficult to figure out issues without the help of customer service. If you have different rate periods and a guest wants to stay within 2 or more of those periods, the system cannot adjust for the different rates during different times. Takes a few weeks to get up and running.

Advice to Others

Take your time and investigate as many options as you can. This may or may not be the best fit. Try to think of as many circumstances that you will be using the platform and ask if InnRoads will be able to accommodate.

 
 

from The Island House Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

New Technology for me!

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I recently began working for a company which uses innRoad software. I have found it very user-friendly, and easy to navigate/transition to all the different areas. I found it very easy to learn, and continually learn something new about the software every time I use it! The daily tips are helpful, and the fact that you are often given reminders is appreciated as well; i.e. "save", "commit or abort". That way you aren't losing valuable data. I am glad to be working with this software, and feel that it will continually make things easier for businesses. It allows for growth and innovation!!

 
 

from Mariner's Lodge and Marina FMB
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

Innroads

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Inn-Roads is an amazing reservation system that has all the bells and whistles.

 
 

from Mother Lode Lodge
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

Coming out of the Stone Age

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We are a small 14 unit family run motel that had been using the old paper book system (for the past 38 years) and I decided that as part of or office remodel we would get with the times and get an reservation system. Innroad was referred to us by another motel so I looked into it. The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there. The implementation team was great especially my rep who had to train me and put up with all my questions. There was a few hiccups that happened but they were remedy almost immediately. My mom who is not tech savvy at all can use the program easily. I also love the fact that I can access the reservation system from anywhere. This way if it is midnight and our office is closed and we get a reservation call I can see what we have available. Another great thing is that if we use their channel manager features and the amount of time that was spent entering and making sure the reservation book is up to date is virtually gone, I was spending hours a day doing this and now its about 5 minutes. If there is any problem or issue the customer support team is amazing. they can help you fix anything with in minutes. I have made many mistakes and they not only fixed them but then showed me how to do it too. The one rep even has gotten used to me calling that she asked about my 1 year old that she had heard previously in the back ground. Their team has that small business charm that makes you want to do business with them. I would defiantly refer them to other businesses.

Pros

The amount of time that is saved and how it consolidated so many jobs .

Cons

You cant access all the features on the mobile site

Advice to Others

It is a huge time saver and it gets rid of lots of places where there is human error.

 
 

from Island House Hotel
Specialty: Hotel Chain
Number of employees: 11-50 employees Employees number: 11-50 employees

Saves Time and Money

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Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era.

After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning.

Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective.

Pros

Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot.

It has a question mark in the upper right that allows you to search for tips and read up on the features.

The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate.

Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports.

Cons

There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests.

The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software.

Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point.

Advice to Others

If there is something to call in o the customer service for help, share your screen so they can remotely access your computer and show you the steps to take regarding a specific issue you're facing. It helps to have this feature because reading through manuals isn't always fun to do.

Make sure to Lock the Period. This way no one can change things in the past and any modifications to a reservation have to be done in real time. If not, then it messes up the previous days numbers. Example being, this was never performed at our hotel until the beginning of the year when we discovered this was the proper way. Now I do not feel so redundant or playing Sherlock Holmes daily in making sure each shift before me performed everything correctly and didn't alter the past. I do regret taking 2 days off in a row anymore :)

 
 

from The Liney Moon
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Software, but wasn't what we needed!

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Great customer service, great software, just didn't fit our company as well as I had hoped.

Pros

Customer service and no contract

Cons

Monthly Cost and no "App"

 
 

from The Mafolie Hotel & Restaurant
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

InnRoad software review

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The implementation process was very informative and well organized. The follow-on training videos were organized and very informative.

Pros

The software is cloud based, accessible wherever an Internet connection exists.

Cons

The report features are cumbersome and have a very high learning curve. Each hotel accounting at the end of the day is different, so building a capability to tailor reports to each property would be a plus.

 
 

from The Liney Moon
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

Not for us

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InnRoad seems like a really great hotel management software, but it wasn't for us. We liked the layout and the ease of making customer profiles, but we didn't like that we had to contact support each time we needed to make a change to simple things such as our confirmation email and certain policies. We are always changing and growing so we would just rather make the changes ourselves. We didn't feel like we were getting enough out of it for the price we were paying, but feel like perhaps if we were a really large hotel it would have been better for us.

Pros

Layout of calendar, customer profile features

Cons

Changes had to be made by tech support and not us personally
Group codes were not easy to make
Due to tech support having to make the changes and not us, mistakes were often noticed.

Advice to Others

If you're a smaller hotel like us that changes things often find something where you can make the changes yourself. This software is great for keeping up with bookings and allowing guests to book themselves, but it just didn't help ease our workload any and that's what we were looking for in a software.

 
 

from OCean 954 Hotels
Specialty: Hotel Management Company
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy to use

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N/A

Overall we're glad we switched over - still waiting for mobile access from our side- something they said would more than likely be released by end of year but now October and haven't heard anything.

Pros

Easy to use
Guest platform is very nice

Cons

Can't open more than one window
System is VERY slow
Only 11 day view as default cannot do 30 day and set it as default
Customer Support is outsourced from India- can never get a hold of anyone real time. Always have to leave a message. They may call back within 24 hours but normally is a much longer wait.
Cannot see customer info (phones, amount due, etc) on the tape deck- others do show this and I miss being able to glance and do a quick overview

Advice to Others

If you're a self starter and can solve your own problems this is pretty easy to use.

  Response: Emily, innRoad Inc.

Date: November -0001

November -0001

 

Connie, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 
 

from Happy days Hotel
Specialty: Independent Hotel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

We love this software!

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Value for Money

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Likes Best

The software was easy to use once we got used to it. The Support from Inn Road is excellent. they are very quick and helpful and respond quickly to our needs. They also call and follow up on the issues that we had to make sure they are fixed.

Likes Least

I do not have any complaints about this product or the vendor. They are very helpful and the support system is great. they follow up calls and emails that we receive from them are just a bonus.

Recommendations

this software is really helpful. you can do everything from one program and not have to switch.

 
 

from Brantford Hotel
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Would not recomend

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N/A

Likes Best

Easy to navigate. The only thing good about the system.

Likes Least

Terrible training and support. Waited hours for on the phone only to have the agents say they would have to get their support team to look at it. Often they did not resolve the issue, we had to figure it out.
No function to do refunds on site, night audit didn't report the correct information needed. Wont accept AMEX.

Recommendations

Select another product, more grief and aggravation then support.

  Response: Emily, innRoad Inc.

Date: September 2016

September 2016

 

Tamara, I’m sorry you’ve encountered this. I’ve passed this information along to our client service manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 
 

from Eagles Nest Hotel
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

It is very user friendly

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Likes Best

We enjoy how everything can be done from the home screen. You can check in guests, check out guests, make reservations and clean rooms all from the home screen.

Likes Least

It is not as secure as we would like it to be. The credit card processing isn't as secure as I feel it should be.

Recommendations

Being honest is the best policy. If there is something you like or don't like about the software this is the best forum to discuss those issues.

 
 

from Doylestown Mainstreet Inn
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great Affordable Software! Customer support is amazing!

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Likes Best

We went from a Franchise to becoming an independent hotel again. We had gotten used to our regular system and needed to find a software that was affordable and easy to use. This software did not let us down. We especially like that we can use it from anywhere. A definite plus for a busy hotel. The support is awesome. I can email them and they get back to right away. I like that our training was done by phone so we could change the schedule easily if needed. It has only been a few moths but we are very happy. The cost is the best part. It is not very expensive and we get 24 hour support and free updates.

Likes Least

There are some reports I would like to have only because I had gotten used to them before. We have adapted and learned new ways. It could be a little faster. Otherwise it's great.

Recommendations

All I can really say is try it out. My staff took to it very quickly.

 
 

from Hotel Le Mirage
Specialty: Independent Hotel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

The out look is good but the function and preference is bad

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Likes Best

the outlook is great. The function is very straight forward.

Likes Least

speed and the function does not match the hotel business.
Security is bad .

Recommendations

Security is the main concern for software now. As a hotel owner or manager. We need to make sure no one can steal customers information such as credit card. It is the essential for any software. But innroad is very bad in that. Any webbase software is good cause we can use it with any computer. But security is more important than that.

  Response: Emily, innRoad Inc.

Date: September 2016

September 2016

 

Fai, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 
 

from Rainier Cottages
Specialty: Vacation Rental
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

InnRoad has helped me expand my business, with 24/7 support!

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Likes Best

Two things: 24/7 customer support to keep my business running smoothly, and integration with my website which makes for a beautiful booking site that guests trust.

Likes Least

I haven't had any problems so far. When I have questions, it's easy to get support on the phone. All the the customer reps seems to have a very firm grasp on the software and how to use it. They are much better than me, but explain it all with ease.

Recommendations

I have a relatively small business, just 9 vacation cabins. This system works for me, but would work just as well if you had 100s of rooms. I love the way they have integrated the reservation page to look like my website. Guests trust the security of a page that looks this good. My bookings have increased since we began using InnRoad.

 
 

from Colonial Mountain Inn
Specialty: Hotel Chain
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Royal Pain

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Likes Best

Some of the reports are good but can't get the breakdown as customized as i'd prefer.

Likes Least

Can't seem to change anything ourselves. Everything has to go through support and it takes days before they think it's completed and email you asking if the issues are resolved. When you check the problems or changes are still there.

Recommendations

Make sure you have layd out exactly what you are looking for in a software

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Michael, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 
 

from Echo Lake Lodge & Cottages
Specialty: Lodge
Number of employees: 1 employee Employees number: 1 employee

Very good. I highly recommend this software.

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Likes Best

After looking at several other systems, including a couple of the ones aimed at large, chain hotels, innRoad seemed to be the best designed for the small, single location business. We are very new to this business, so anything that could clearly improve our operations and sales is a bonus. A few things we do that are somewhat unique require creating workarounds that aren't as precise as would be ideal, but the customization available is great. Customer support and training has been really good, as well, leaving me in no doubt that the vendor actually does care about their customers. Even on a holiday, you can get live help on the phone quickly. The channel management features got us quickly online with major OTAs so we could get loads more exposure than traditional advertising would for the same cost. Already we are up 73% in sales over the same time period in the previous year! Of course, your mileage may vary. The pricing is also very competitive. I would not say it is the lowest I found, but based on every point I compared among systems, the system returns good value for the cost.

Likes Least

We have a vacation rental component to the way we do business that doesn't really fit the traditional inn model. This software is clearly aimed those businesses that hew closely to the inn model. I agree that their focus is entirely appropriate, but managing the kind of group bookings we do is a little harder than it would be using a system designed for vacation rentals. That said, vacation rental-based systems are far more limited in their overall scope. My only other nit to pick is that a few of the functions scattered throughout the system don't always respond reliably, but this may be more a function of the system being web-based, rather than run from a local server.

Recommendations

I really recommend looking at several products before you make a final decision. This seems to be a pretty mature space in which to operate as a vendor, so separating from the pack is trickier. If your bookings are already very strong with a solid advertising plan working well for you, the benefit to going digital with your management may be a lot smaller than ours is. Clear benefits for anyone would be channel management, mobile-friendly features, high customization levels, and industry-standard workflows and business rules built in to save you recreating the wheel.

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

James, thank you so much for the kind words! We’re so happy to hear innRoad is working so well for you and you’re up in sales after listing on OTAs. Keep up the amazing work!

 
 

from Ameriway Inn and Suites
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

My review about Inn Road

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Likes Best

I like the fact that when making a reservation, all fields must be filled in before reservation is complete. Leaving chances for less mistakes as in this busy world and multi tasking, mistakes are easy to make.

Likes Least

I like least about the reservation system is it allows you to make a reservation for yesterday? Not sure why it allows this, but it does happen.

Recommendations

Plenty of neat options to choice from with the Inn Road Reservation system. A lot I don't use and when I have more time I'd like to explore more.

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Nadine, thanks for the great review! We’re happy that we’re able to help making reservations a little easier!

 
 

from Historic Heritage Hotel
Specialty: Independent Hotel
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

InnRoad is the best road for our hotel!

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Likes Best

InnRoad's Cloud Based Property Management System was recommended to us by Software Advice. We have a small Boutique hotel in a picturesque farming community in Kansas. We wanted an affordable booking engine that could connect us to the online travel agents AND we needed a property management system. Most of the programs were far outside of our price range. However, InnRoad was willing to work with us! We love the system and we love InnRoad! As the person who worked one-on-one with the InnRoad implementation team, I was greatly impressed with their professionalism and teamwork. We have great support after the implmentation process was achieved. The continued, on-going support and education is like having your own IT department. InnRoad is our #1 business system!

Likes Least

There is nothing that I do not like about this product or the company. I remain impressed with their system, the savings, the ability to promote and manage our company, the Historical Heritage Hotel.

Recommendations

The most important part of implementing a program like InnRoad, is to realize that the process has many, many steps. Keep an accurate, up-to-date checklist, be patient with the process, and realize that it does take time to connect every aspect of each piece of the program. This is normal and acceptable business practice. I wasn't an IT specialist, yet I could track and do everything necessary. It is definitely worth the time and the cost!

  Response: Ali, innRoad Inc.

Date: June 2016

June 2016

 

Peggy, thank you so much for the kind words! We’re so happy to hear you had a great implementation and are continuing to have success with the system. It’s been a pleasure working with you and your awesome team!

 
 
 
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