innRoad Software


 

InnRoad is a hotel management system designed to encompass the needs of hospitality businesses of all sizes. Developed in 2000 by a Web designer with friends and family in hospitality management, innRoad was created to minimize the work that can be involved in managing a hospitality business.

The ultimate goal of innRoad was to help hospitality companies move the focus of the business away from administration and back to the guests, improving the overall guest experience while simplifying both back and front office operations.

Within the system, innRoad combines all essential functions of hospitality management, including booking, marketing and global distribution. Its intelligent reservation system includes tools specifically designed to help users find the correct price for each room, making it simple to increase room rates when demand is at its highest.

InnRoad provides integration to global distribution systems, further allowing each hotel or resort to reach out to worldwide markets via online travel sites. innRoad can help hotels, inns and other hospitality businesses develop known markets and discover new ones.

innRoad is a Web-based solution and all business operations are centralized into one manageable location, even across multiple sites.

 

innRoad - Tape chart
 
  • innRoad - Tape chart
    Tape chart
  • innRoad - Online booking
    Online booking
  • innRoad - Mobile booking
    Mobile booking
  • innRoad - Reservations
    Reservations
  • innRoad - New reservation
    New reservation
  • innRoad - Integrations
    Integrations
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

65 Reviews of innRoad

 

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Software Advice Reviews (49)
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Showing 1-20 of 49

Darcy from The Grey Gull
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Avoid at All Costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I made the decision in September 2016 to transition from NiteVision to a web-based PMS in order to integrate and streamline functions. With NiteVision, I had to use 5 different systems to manage online inventory. After doing weeks of research, video demos, and calling references, I chose to go with innRoad. The responses I got from the reference calls I made were all highly positive. They are listed among the top 5 PMS options for hotels. I was really excited to move to this platform. What a disaster! Here are my issues in no particular order:
1. No A/R - They have no way of exporting data to import into QuickBooks. QuickBooks could not connect directly with them, either. All accounting functions have to be done manually. In addition, corporate or direct bill accounts can only be handled as House Accounts. There is no way to apply payments to specific reservations. You can only post a bulk payment. Good luck tracking which OTA reservations have been paid and which are still pending.
2. Group functionality is atrocious! Once you put a group block into the system, you cannot change the dates! Support could not even figure it out.
3. If you sell gift certificates, it takes 11 steps. I counted.
4. You have to have a LOT of patience, as the time it takes for a page to load is unbelievably long. Plus, their server crashes often. If you can get through to support, they let you know it's a "known issue".
5. Speaking of support, when there is a longer hold time, you do have the option to enter a call-back number "and keep your position in the que". However, if you choose that option and miss the call, they do not wait. If you choose to wait on hold, the line disconnects and you have to call back, and back, and back.
6. Reports are minimal. I can't even get a reservation's activity log.
7. They also have you include your website in this package. DON'T DO IT. We were without a website for 4 months.

I could keep going, but I think this illustrates the big issues. I chose innRoad to be more efficient and ended up with a huge mess and lots of time wasted. Save your sanity and keep looking.

Advice to Others

If you have a very simple, small property without much need for A/R or groups, then this will probably work well for you. Otherwise, keep looking!

 
 

Court from Anna Maria Island Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Constant problems..

Ease-of-use

Functionality

Product Quality

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Value for Money

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Ease-of-use
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Support

Where do I begin?... Terribly slow. I spend more time in my office watching the hourglass spin every time I make a change or update than anything else. Tons of time wasted here on a daily basis.... I've had constant problems with inroad pushing the correct availability thru to expedia.com, etc. This caused me tons of money and reservations as anyone shopping on expedia to stay with me got a 'no availability' message. however, I was told and thought this was fixed - but the same problem is back as of about a week ago. I'm losing business because of this. I informed customer support of this last week and was told it would be a high priority problem to fix - a week later and still no solution... The software is full of glitches. Innroad rolled out a new version of the software a couple of months ago - ever since then - constant problems (strange error messages, screen lockup, I can't even log in sometimes)... I don't know how many times I've called customer service about an issue or glitch - they tell me just log out and log back in to fix it - sometimes this works, sometimes it doesn't...... The availability and nightly minimum stay rules and requirements are extremely labor intensive and time consuming to input. If you are like me and have more than one rate season, along with more than one minimum stay requirement, with more than one room type, be prepared to spend days and days and days inputting all the info. then, if you want to change the minimum night stay of one particular room on an as-needed basis for a particular night - you can't. Unless, of course, you create THREE new rate seasons for that one particular unit, with a whole new set of rules, not to mention you will have to edit your current rate season so it doesn't include that one unit you are trying to adjust. Sound confusing enough? Customer support says they are aware of this issue and might have a new version by the spring sometime to solve it.. I call customer service 2-3 times per day on average - so much that they probably all know me just by my voice.... Let's say you want to block availability for all of your units for 15 days. You have to go into a screen and manually check each individual night for each unit with a checkmark. I have 14 units which means I have to manually make 210 checkmarks!! And if I want to make the same block to Expedia users, I have to make the same 210 individual checkmarks on the Expedia blockoff page. Really? Just today, I realized that the tax calculation is wrong for an upcoming reservation in March. It's wrong only on this one reservation - and only Innroad can change the tax... When I call customer service, I will get the on-hold music for 15 minutes +/- before they pick up.. Extremely rarely do they pick up within a minute or two.

Pros

Customer service (when they finally pick up the phone) is very nice and very professional. They usually seem as frustrated as me about many of these issues and seem to realize that their software is complicated, and full of bugs and inconveniences.. It is very convenient and efficient, however, that they will usually do a screen-share to see the problem directly and first hand.

Cons

See my review

Advice to Others

Try something different. Too many bugs, and too much time trying to fix problems not to mention the loss of revenues if it isn't synching correctly with 3rd party websites like Expedia..

 
 

Samantha from Inn at the Oaks & Cove Bluffs Inn
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Moved two small Inns from RezOvation to InnRoad and haven't regretted one moment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Within the past 6 months, I have moved two small Inns over to InnRoad from RezOvation. The Sales Team offered me a discount if I started the migration right away and although I was hesitant I agreed - No time like the present right. Unfortunately, it was the beginning of the busy season and I couldn't do it and I asked if we could postpone the migration until the end of the season and they were more than happy to comply.
The move is relatively seamless but it is tedious work if you want to bring everything with you, that being said I wish some more of the functionality had been explained prior to the migration because I would have been able to make better decisions on how we specifically were going to handle different situations and I would have done things much simpler. An Inn starting from scratch would be super simple. Our Inns have unique rooms so we had to make a room type for almost every room which requires a little more time for everything that follows, but the end result is worth it.

I work hard on yield management and InnRoads has many capabilities that RezOvations did not offer that I now take full advantage of. This also translates into their Booking Engine capabilities. First, you set up your seasons, then your rates, then minimum stays (discuss this with your Implementation person first as there are several ways you can set this up). It seems like a lot of steps, but once it is all in there it is super easy to work with. Adding a short term special is very easy, especially if it is a discount off of your Rack rate.
You can automate some, all or none of your emails - so handy. The reports are well put together and easy to use. The search capabilities are wonderful - you can find a booking by the last four digits of their Credit card.
I mainly moved over because of the cost. With RezOvations and using Bed & Breakfast.com to link to the OTA's for two properties. We have easily cut the cost in half. I thought I would be giving up a lot of functionality with the reduced cost, but I have actually gained much more control of my rates.

Just do it...it's worth it.

The Support team is very responsive. I have had a few little bugs, which I may have caused myself, but they have cleared them all up relatively quickly.

Pros

Very easy to use, very easy to set up.
Credit card set up is a breeze, we did switch credit card processors.
Booking Engine came together beautifully, we put both Inns together.
The link to the OTA's - three for each property (Expedia, Booking & Trip Advisor) and we only had brief troubles with one of them - was easy.
If you are having reservations about moving just take it slow and steady one piece at a time and you will get there unscathed.

Cons

My main complaint and I think this is only because I was moving over from another system, is that the functionality of things were not explained.
The Sales Department gives its pitch and then you are turned over to an Implementation Team which I think should ask a lot more questions about how you run your business than they did. We would have saved a lot of time, effort and frustration.
A simple example is in some of their List Items, you enter all your Market Segment options in setup for a drop down menu that appears on the Reservation screen. Had they told me that the drop-down list shows up in the order that you enter them I would have entered them in a much different order. Simple stuff like that would have been very handy to know in advance.

The housekeeping functionality is seriously lacking, but I haven't really seen a system that has a good one.

Advice to Others

Be prepared, it is a lot of work, but it can be done over a period of time, so just take one step at a time. I migrated one Inn and then the other one. With each move, I used InnRoads for a month while the rest of my employees kept using Rezo to see if there would be any glitches and it went very well.

 
 

Benjamin from River Run Bed & Breakfast
Specialty: Bed & Breakfast
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

This software has changed the way I do business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I can't say enough about the setup, training, and customer support. I see that some other folks complained about having to call customer service to make changes to things like confirmation letter & etc. I know that I can change them myself...but I do get a little confused sometimes. Customer service does a screen share and walks me through it in real time so I can see exactly what's going on...in fact, they let me do it, and walk me through it while they're looking at the screen so I feel more comfortable doing it next time. This software has been a life saver....increased my bookings for sure!

Pros

Amazing customer service....great training....integrated with my website seamlessly.... a dynamic company that has been able to customize things for me.

Cons

Some of the features are a little confusing...for example, it's not easy to put a minimum length of stay on a particular date. However, customer service has walked me through it and is always very helpful, any time of day or night.

Advice to Others

Take your time with the training...it's great...but there's a lot to absorb. Then play around with it before they throw it on your website. Do your homework they give you! It helps....really!

 
 

Dan from The White Hart
Specialty: Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy to use and Great Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

I've been using InnRoad for almost 3 years now, and have loved every minute of it! In 2014 I helped reopen a 200-year old historic New England Inn, and shopping for a PMS system was first on my list. We did not have much time to find staff, and train them, so finding a system that was easy to use was a priority. In just two demos I knew right away that this was the software for us! It is easy to use, affordable, and I have found the customer support to be excellent. We have increased our bookings, and guest satisfaction each of the last two years, thanks, InnRoad!!!!

Pros

Simple to use, and simple to train others on.
Cloud-based reporting.
I've had all of my support requests answered in 24-hours or less.

Cons

Tough to find anything really, I do wish I could access a "change log", to see what users modified reservations, and when. Though you can call support to get his information if you need it.

 
 

Trudy from Big Horn Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Poor Service and will not take responsibility for mapping errors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

When they were trying to map to Expedia, they left out my two-bed units leaving me with 7 rooms total to rent during my peak season. They also had my website so screwed up, there were no links, no descriptions, no way to book and they had all the control over the site along with my booking partners Expedia and Booking.com. They would not contact me when I made multiple efforts to call and email over several days. When I was contacted, the Indian woman blamed me for telling them "not to include those rooms". Which was BS. Finally Booking.com made a three way call connecting me with customer service support. The representative took responsibility, fixed the immediate problems, and got me back up and running. Unfortunately for me, He was at the tail end of a month long F-UP by the otherInnRoad employees. InnRoad was so generous they refunded the month fee but I am out thousands. Comparisons from previous year indicate loss. I am still furious.

Advice to Others

RUN!

 
 

Paul from Sand Pebbles Inn
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

A great system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We sampled Innroad and it is a very impressive system. It is very easy to create and change rates, access history and finding returning guests and I found Innroad to be a very adaptable to our older phone system. It is also easy to work with Expedia all third party booking agents. We are a small hotel on the verge of a large expansion so Innroad has the right price for a small hotel but enough reporting and data accumulation to a facility a large hotel with a variety of outlets. But the BEST thing about Innroad is the staff, especially Jeff Bakkensen who is very knowledgeable about his software and the workings of a hotel.

Pros

The cloud-based software lets you work from anywhere on pretty much ANY device.

Cons

I can't really think of anyone.

Advice to Others

So long as ALL your departments take full advantage of Innroad's ability to communicate and share data you will certainly get your money's worth. Also, make sure your wifi is dependable, otherwise ANY cloud based software is less than effective.

 
 

Rebecca from Eagle House LLC
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

InnRoad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great initial training and continued customer support. Very user freindly hotel management software.

 
 

Janet from Sportsman Motel
Specialty: Motel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

New Motel owner, I have an IT background

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was able to get up and running in a matter of hours.
There is a hospitality terms that I had to get up to speed on. Terms that I did not understand kept me from grasping some of the concepts.

There are a few operations that I would like to be able to do myself. The software is a bit cumbersome for changing seasonal rates and promotions
I do want to say that the integration help and the tech support is first rate.

Our credit card integration (ShopKeep payments) is seamless.
A few of the messes I got myself into needed emergency calls to tech support and they were able to resolve my issues while on the phone.

Pros

The reservation tape chart is easy to maneuver and select reservations to see details. The rooms being on the horizontal, helps me to find open dates for guests. Credit card integration is great, payments are automatically deposited to my bank account. Customer database is invaluable, can make personal notes on guests and reservations.

Cons

I still need help with manipulating the credit card information on reservations that need to be changed. I.E. customer leaves early and does not present his physical credit card at check in or check out, it is in the system from the initial reservation ...some times the credit card information is not available on my screen but is to the technical engineers. They have always been able to help me.

Advice to Others

No software will be perfect. innRoad has been a great tool for us as new motel owners. I researched and did several demos with other products before choosing innRoad.

 
 

Raymond from YWCA
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

innRoad

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

N/A

I truly enjoy the ease of use for this software, it was very easy for my staff to use and I to understand innRoad, they truly enjoy this software far more than our previous Hotel Management software, it was (once again) easy to use, easy to train others to use this software, organized and I could use it on multiple computers at one time, for example, I use it in my office, and all departments on our property have a computer and run this software.

I Highly suggest innRoad for your business.

 
 

Denise from Blue Heron Cottages
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

What we need here is a bit more flexibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall this software serves my purposes. That being said there are some major draw backs. I initially went with InnRoads because i wanted a online booking platform that could be integrated into my website. Due to the inflexibility of the platform and its inability to handle the subtleties and nuances of my booking requirements, I was not able to use this as a online booking utility. Instead, I use it as a hands on booking tool. For instance, I have seasons where my prices are higher then other times of the year (as I am sure most if not all hotels have) and the default is that if a guest wants to stay during a time that overlaps the two season ranges, InnRoads will always default to the lower price and there is no way of circumventing this default. I can manipulate the system manually, but if someone was booking online, I would lose money. As well, to manipulate this program with all its associations of seasons and rates is particularly challenging.

Pros

great customer service. Easy to use once all the seasons and rates and promo codes have be added.

Cons

If you are not a full blown hotel/motel, such as we are (only 6 units) this platform offers much more then needed. Very difficult to figure out issues without the help of customer service. If you have different rate periods and a guest wants to stay within 2 or more of those periods, the system cannot adjust for the different rates during different times. Takes a few weeks to get up and running.

Advice to Others

Take your time and investigate as many options as you can. This may or may not be the best fit. Try to think of as many circumstances that you will be using the platform and ask if InnRoads will be able to accommodate.

 
 

Amy from The Island House Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

New Technology for me!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I recently began working for a company which uses innRoad software. I have found it very user-friendly, and easy to navigate/transition to all the different areas. I found it very easy to learn, and continually learn something new about the software every time I use it! The daily tips are helpful, and the fact that you are often given reminders is appreciated as well; i.e. "save", "commit or abort". That way you aren't losing valuable data. I am glad to be working with this software, and feel that it will continually make things easier for businesses. It allows for growth and innovation!!

 
 

Tracy from Mariner's Lodge and Marina FMB
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Innroads

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Inn-Roads is an amazing reservation system that has all the bells and whistles.

 
 

Alyssa from Mother Lode Lodge
Specialty: Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Coming out of the Stone Age

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

We are a small 14 unit family run motel that had been using the old paper book system (for the past 38 years) and I decided that as part of or office remodel we would get with the times and get an reservation system. Innroad was referred to us by another motel so I looked into it. The sales team was super helpful even in showing my mom who is the owner that we would actually be saving time and money by going with a program like there. The implementation team was great especially my rep who had to train me and put up with all my questions. There was a few hiccups that happened but they were remedy almost immediately. My mom who is not tech savvy at all can use the program easily. I also love the fact that I can access the reservation system from anywhere. This way if it is midnight and our office is closed and we get a reservation call I can see what we have available. Another great thing is that if we use their channel manager features and the amount of time that was spent entering and making sure the reservation book is up to date is virtually gone, I was spending hours a day doing this and now its about 5 minutes. If there is any problem or issue the customer support team is amazing. they can help you fix anything with in minutes. I have made many mistakes and they not only fixed them but then showed me how to do it too. The one rep even has gotten used to me calling that she asked about my 1 year old that she had heard previously in the back ground. Their team has that small business charm that makes you want to do business with them. I would defiantly refer them to other businesses.

Pros

The amount of time that is saved and how it consolidated so many jobs .

Cons

You cant access all the features on the mobile site

Advice to Others

It is a huge time saver and it gets rid of lots of places where there is human error.

 
 

Michael from Island House Hotel
Specialty: Hotel Chain
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Saves Time and Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Inn Road Software is simple to navigate and to learn. Although I did not start with Inn Road software integration from the beginning, it has proved to be useful in operations for the small 39 room hotel I operate. To make a long story short, I started as the GM last year in 2015; without training from my predecessor. I've not experienced such a cloud based software before, rather my strong suite was with another brand in a POS/Hospitality software. Being tossed into a new software, well. . . I only had my knowledge of computers and my wit to figure out applications being hindered and harbored in the technological era.

After a month and a half, I've caught onto how the system operates. It wasn't too difficult to adapt to the generalities of how Inn Road Operates. In most areas I prefer the ease of Inn Road. Not only because I caught on fast in the areas needed to manage the hotel and all the reservation types that come wit it, but it allowed for me and others to correct ourselves prior to saving our mistakes. To explain, required information needs to be filled out prior to advancing and saving anything. It may seem archaic in regards to applications or forms have always required fields to be filled in before proceeding, but I've never had this luxury with the original operating system I've used. This has been beneficial and is a great regarding the software because it no longer requires many reports to be printed and trying to find the origin of the mistake to make corrections from the beginning.

Overall, Inn Road has and continues to save time, which in return saves money, and sanity. I've always appreciated the cliché phrase "Work smarter, not harder." In my opinion, Inn Road's software allows me to accomplish this objective.

Pros

Employee Mistakes are easy to find and correct. Simple enough to remember the corrective action once experienced. For example, how to change a room using parking lot.

It has a question mark in the upper right that allows you to search for tips and read up on the features.

The customer service has never let me down. If I have a question I either call in or email, depending on my time constraints. They've been great with their help and responses to my staff and myself. If it is something that they are unable to manage or correct from their stand point, then it is passed to the IT department to investigate.

Inn Road takes care of Credit Card processing during the Audit process. We just have to run the reports and post everything from the day officially. Other than that, it is a simple print of the reports.

Cons

There are features I miss that an older software I used had; like having a DO NOT RENT LIST for trouble guests.

The software is still learning and I consider it a Beta Phase until they've incorporated many features that people are requesting to see with the software.

Lock night audit periods!! The system allows you to proceed without completing this feature, which is a blessing and a curse; not sure if it is a pro or a con at this point.

Advice to Others

If there is something to call in o the customer service for help, share your screen so they can remotely access your computer and show you the steps to take regarding a specific issue you're facing. It helps to have this feature because reading through manuals isn't always fun to do.

Make sure to Lock the Period. This way no one can change things in the past and any modifications to a reservation have to be done in real time. If not, then it messes up the previous days numbers. Example being, this was never performed at our hotel until the beginning of the year when we discovered this was the proper way. Now I do not feel so redundant or playing Sherlock Holmes daily in making sure each shift before me performed everything correctly and didn't alter the past. I do regret taking 2 days off in a row anymore :)

 
 

Caroline from The Liney Moon
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great Software, but wasn't what we needed!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great customer service, great software, just didn't fit our company as well as I had hoped.

Pros

Customer service and no contract

Cons

Monthly Cost and no "App"

 
 

Dennis from The Mafolie Hotel & Restaurant
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

InnRoad software review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The implementation process was very informative and well organized. The follow-on training videos were organized and very informative.

Pros

The software is cloud based, accessible wherever an Internet connection exists.

Cons

The report features are cumbersome and have a very high learning curve. Each hotel accounting at the end of the day is different, so building a capability to tailor reports to each property would be a plus.

 
 

Dillon from The Liney Moon
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Not for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

InnRoad seems like a really great hotel management software, but it wasn't for us. We liked the layout and the ease of making customer profiles, but we didn't like that we had to contact support each time we needed to make a change to simple things such as our confirmation email and certain policies. We are always changing and growing so we would just rather make the changes ourselves. We didn't feel like we were getting enough out of it for the price we were paying, but feel like perhaps if we were a really large hotel it would have been better for us.

Pros

Layout of calendar, customer profile features

Cons

Changes had to be made by tech support and not us personally
Group codes were not easy to make
Due to tech support having to make the changes and not us, mistakes were often noticed.

Advice to Others

If you're a smaller hotel like us that changes things often find something where you can make the changes yourself. This software is great for keeping up with bookings and allowing guests to book themselves, but it just didn't help ease our workload any and that's what we were looking for in a software.

 
 

Connie from OCean 954 Hotels
Specialty: Hotel Management Company
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Overall we're glad we switched over - still waiting for mobile access from our side- something they said would more than likely be released by end of year but now October and haven't heard anything.

Pros

Easy to use
Guest platform is very nice

Cons

Can't open more than one window
System is VERY slow
Only 11 day view as default cannot do 30 day and set it as default
Customer Support is outsourced from India- can never get a hold of anyone real time. Always have to leave a message. They may call back within 24 hours but normally is a much longer wait.
Cannot see customer info (phones, amount due, etc) on the tape deck- others do show this and I miss being able to glance and do a quick overview

Advice to Others

If you're a self starter and can solve your own problems this is pretty easy to use.

  Response: Emily, innRoad Inc.

Date: November -0001

November -0001

 

Connie, I’m sorry you’ve encountered this. I’ve passed this information along to your account manager who will be reaching out to resolve your concerns. Please let us know if there’s anything else we can do for you.

 
 

Carrie from Happy days Hotel
Specialty: Independent Hotel

September 2016

September 2016

We love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software was easy to use once we got used to it. The Support from Inn Road is excellent. they are very quick and helpful and respond quickly to our needs. They also call and follow up on the issues that we had to make sure they are fixed.

Likes Least

I do not have any complaints about this product or the vendor. They are very helpful and the support system is great. they follow up calls and emails that we receive from them are just a bonus.

Recommendations

this software is really helpful. you can do everything from one program and not have to switch.