InnTender by Lodge Tools, Inc. is an affordable Web-based hotel management platform. With central reservations, GDS capabilities, guest relationship management and other comprehensive features integrated within the Front Office application, properties of any size can manage their operations from the ground up.
Along with multilingual capabilities, the system also offers a native mobile app so that housekeepers and maintenance staff can work from anywhere on-property.
Since this system is completely Web-based, properties can be managed anywhere in the world, from any Internet-connected device. The intuitive interface means that agents spend less time and effort trying to navigate through the system, and more time on guests. Current users of the system praise the night audit as easy to run, read, and balance. The dashboard is completely interactive, and features a touchscreen design.
This system is suitable to properties of any size, and it’s suitable for independent and boutique hotels, as well as limited service chains and property management companies. InnTender offers two unique pricing models, including an option with no start-up fee.
Michael from Nazarene Theological Seminary
Specialty: Conference / Banquet Center & Hotel
Employees number: 2-10 employees
Customer suport has been great helping us with setup and questions we had along the way.
Tony from Super 6 Plus
Specialty: Independent Hotel
It is difficult to name one thing because there are so many pluses. Having been exposed to nearly every possible property management program on the market over the past 10 years in the industry, I can say this is the best program with which I have worked. It has a simplicity that makes it very intuitive, while remaining comprehensive in terms of functionality. You'd be hard-pressed to find a more user-friendly product with this much depth.
There are no 'cons' with this program, because when one has arisen, it has been resolved quickly, and it is in this where you find InnTender's greatest strength: their service.
I highly recommend this software. From the fluid processes of front-desk operations (check-ins, check-outs, room tracking, etc) to the expansive database of property management reports, to the value added through its time management tools, to the excellence of their support staff, you'll simply find no superior product on the market today.
Roger from Data Center Solutions
The screens are amazing. It's easy to use. The reports are incredible. The housekeeping and maintenance app is a great tool. The reservation widget will revolutionize the business. There are no more weeks of training before an employee can be sent to the front desk. It takes just minutes to train an employee.
They also have incredible customer service. The snap feature for highlighting any report, any screen that you have a question on is super cool!
Compared to other PMS Systems, I'm still evaluating and comparing.
If you're using other booking engines, you need to look at the Reservation Widget.
Luis from Stand Out Hotels collection
They are more then the only software provider for us - they are our partners.
They have excellent customer service, support and easy training modules. The best is they always work to improve the PMS and customer experience.
Thanks for all your support InnTender Team!
Lisa from Northwest Point Resort Turks and Caicos Islands
InnTender made it very easy for myself and my management team to work simultaneously training and updating daily information for guests from satellite offices in 2 countries, the software is easy to navigate and the sales training was very thorough. The customer service is fantastic and they are always quick to respond with requests, questions and data. InnTender is user friendly backed with solid reporting and customized modifications. I highly recommend this software company for hoteliers, rental companies or resorts world wide.
Amanda from Landmark Host, LLC
Our company has switched from a larger brand PMS to InnTender and the switch has by far been one of the best choices our company has made! Customer Service is very helpful and even have training tool to help.
Hank from Inn of Clanton
I began due diligence earlier this year after taking over a hotel with an antiquated Property Management System. As I searched, InnTender quickly rose to the top; and, I can say (happily) after installing the program that it came as promised. We have, now, been on the program for 3 months and we love it. It is the easiest program to train staff to use; yet, it is robust enough to provide all the information I need to run a turn-around property. The most impressive thing, for me, has been the EXCEPTIONAL support we've received after installing. I had real concerns that they would make the sale and we'd be left hanging with a lame help desk. Fortunately, my fears were unfounded. They have been GREAT!!!