Hotello Software


 

Hotello by Mingus Software is a property management system that can assist hospitality organizations in five key areas: front office, accounting, marketing, daily management and operations. Front office features include reservations management and an availability chart to quickly identify vacancies in real-time. To help keep track of daily duties, Hotello includes an integrated agenda with calendar notes and events, and an in-house email system that allows for communication between employees.

Accounting features help manage transactions and taxes, and the system keeps a history of transactions and other financial data that can be used to create standard or customized reports from hundreds of possible graphical and numerical configurations. Report examples include a daily manager’s report, average daily rate reports and revPAR (revenue per available room) reports.

Hotello also offers additional functionality options, such as cloud data storage, a manager to configure special packages, a hall and event manager, online reservations and Web distribution interface.

 

Hotello - iPad view
 
  • Hotello - iPad view
    iPad view
  • Hotello - Dashboard
    Dashboard
  • Hotello - Credit card transaction
    Credit card transaction
  • Hotello - Graph view
    Graph view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

57 Reviews of Hotello

Showing 1-20 of 57

 

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Amy from Champlain College
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I teach Hotello and I find the system user friendly and easy to use. I am currently replacing a colleague on maternity leave who was initially teaching the course. Although I had done my training in January I felt that my training was far and I was a bit concerned that all my newly acquired knowledge went into short-term memory. I was quickly reassured after getting back into the system and playing around with the information.

Source: Capterra
 

Sarah from Hotel St Paul
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello has been useful for our daily operations. The statistic report is so useful for our sales and marketing operation.

Source: Capterra
 

Angela from Manoir D`Youville

March 2017

March 2017

Sales Director

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello is user friendly and help is never far away when I need it! They are always updating Hotello to make it better! Great job.

Source: Capterra
 

Gloria from Z Plaza Hotel

March 2017

March 2017

A Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love working with Hotello, because it is easy to work with. There are a lot of functionality, therefore it makes the customer's experience even more remarkable with a better service.

Source: Capterra
 

Djenabou from GGF Productions inc
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

A very Good tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.

Source: Capterra
 

Valerie from Hotel & Cie

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work with Hotello since 3 years. It's easy to work. The interface is easy to understand. The customer support is always avalaible.

Source: Capterra
 

Valerie from otel & Cie

March 2017

March 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work h Hotello since 3 years. It's easy to work The interface is easy to understand. The customer support is always avalaible.

Source: Capterra
 

Emilie from Auberge des Battures
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

The customer service alone makes this a wonderful product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Pros

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons

The learning curve can be difficult.
It's different reports can be customized but there is no easy way to do so by ourselves.

Advice to Others

It would be great to have resources to help us customize the reports.

Source: Capterra
 

Evelyne from Hotel Le Floral
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great support Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hotello is user friendly and you have a great support service. The formation each month is really appreciated.

Pros

User Friendly for employees

Cons

No as complete as a program from a branch (hotel).

Source: Capterra
 

Shah Sakirul from Hotel Quartier des Spectacles

February 2017

February 2017

Overall performance is good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is strange that after charging the client's credit card it tells that the server is not good and money was not taken from the credit card.But later it shows that the amount is taken.

Source: Capterra
 

Mario from GGF Productions inc

February 2017

February 2017

Les Chalets du Parc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's a very useful tool and easy to understand. All data are preserved and many reports can be produced.

Source: Capterra
 

Sylvie from Hotel Maison de la Madone

February 2017

February 2017

So much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Booking, confirmation, billing and invoice ... in a couple of clic ! Keeping tabs on who did what and when or why is easier than ever.

Source: Capterra
 

Emilie from Auberge des Battures
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Customer support alone makes this a wonderful product to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Hotello since 2009 and have had a great experience with it. It is fairly easy to use and learn and the customer support from Mingus Software is one of the best we have ever seen. Efficient, friendly and quick, we really love our experience whenever we hit any hiccups.

One small point, it would be nice to have some information on how to customize the different reports. Otherwise, we are very happy!

Pros

It integrates pretty much everything needed to run a hotel smoothly.

Cons

It's hard to figure out the code to edit and customize the reports.

Source: Capterra
 

Marie from La Cache du Domaine

February 2017

February 2017

Hotello service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I made some on-line training. The information was very relevant and explained well. I occasionally have to have access in the service of support and the received assistant is very appreciated.

Source: Capterra
 

Marianne from Hotel St-Sauveur

February 2017

February 2017

Excellent...Always

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We uses hotello since 2009 and, each year, we are happy to see that they continue to improve it, based on the user's comments.

Pros

User friendly

Cons

come in packages...

Source: Capterra
 

Lucille from Auberge le Relais des Hautes Gorges
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

New participant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I now find Hotello very useful to accompany reservation on line. I find it a bit difficult and complicated to use, cause I am used to a very primary room program. We need nowedays this new technology I guess. We had a new room program installed last spring, so it was pretty hard to learn all of this .....

Pros

The use of Reservit to reduce the number of rooms available as they are selected.

Cons

lots of clicks and very small printing

Source: Capterra
 

Josée from Platinum Gestion Immobiliere
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Leadership

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with Hotello for over 5 years and I am fully satisfied in all areas. The staff is competent. I recommend this company and this software at all. Thank you to the Hotello team for your generosity with us!

Pros

Friendly software

Cons

so far I do not have

Advice to Others

Get yours

Source: Capterra
 

Marissa from Auberge Handfield
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Really nice to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

Pros

It's easy to use. We can do a lot with it.

Cons

There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

Advice to Others

It would be great if there was a way to adapt Hotello for a spa and a marina.

Source: Capterra
 

Martin from Villégiature Deux Rivières Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use hotello and its works really well. We have some particular issue sometime and the staff always try to help us.

Source: Capterra
 

manon from hotel et suites Les Laurentides
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

my experience with Hotello

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since 2 years I am working with Hotello and I love it it is my first time in Hotel and it is great. Any time I need help somebody is there to help me.

Advice to Others

no everything is alwright

Source: Capterra