Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

413 Reviews of Peek Pro

 

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Software Advice Reviews (1)
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Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 412

Jean from Whole Brew World

July 2017

July 2017

I love Peek's Split Payments feature

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Pros

Partner Support is very responsive and always there to any questions I might have. They are always there for me! The flexibility of Peek Pro is great. It took me a minute to learn a new system, but I love how easy it is to use! Split reservations is the one of cool features I¿ve used. Being able to split payments for a group activity makes it easy for each person to pay their portion!

Cons

I don't have any complaints or problems using Peek's software. If I do, I trust Peek's Partner Support Team to resolve them.

Source: Capterra
 

William H. from Way of Escape

July 2017

July 2017

Peek's customer service is great!

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Pros

Peek is easy to work with. They have great customer service, especially during the period when I was transitioning away from my old online booking partner.

Cons

I don't have any complaints using Peek's software. If I do, I can rely on Peek's amazing Partner Support Team to answer any questions I may have.

Source: Capterra
 

Ted from The Haunted Galena Tour Company

July 2017

July 2017

Peek works wonderfully!

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Pros

Peek's system works wonderfully for us! It is so easy for us to manipulate and for our customers to book on the front end. We really like the capability to book out activities for bad weather and having all finances in one place.

Source: Capterra
 

Andrew from Raid the Room

July 2017

July 2017

Peek's multi-location feature is so convenient!

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Pros

Now that we have four locations, we really enjoy using Peek's multi-location feature. I like that I can blackout certain times so I can guide different room locations across the day!

Source: Capterra
 

Rosa from Crater Lake Trolley

July 2017

July 2017

Peek is user-friendly on all ends!

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Pros

Peek makes reservations simple and straightforward for us and our customers. We love that Peek does most of the work.

Source: Capterra
 

John from The Rustic Brush

July 2017

July 2017

Peek's mobile app helps me grow my revenue.

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Pros

The support staff from Peek has been fantastic in responding to anything that I need help with. The mobile app is instrumental in helping to increase revenue, thanks to the simplicity of in-store add-ons.

Source: Capterra
 

Ward from Northwest Classic Daysailing

July 2017

July 2017

Peek saves me lots of time!

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Pros

I really appreciate Peek's 24/7 Partner Support. They are always on point and respond right away. The mobile app is really simple and easy-to-use. It saves me time that i would have to spend on my desktop!

Source: Capterra
 

Noah from Boise Brews Cruise

July 2017

July 2017

Peek's mobile app saves me time!

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Pros

The mobile app is super convenient and helpful because it allows me to run my business from anywhere. I've been doing a lot of traveling and the mobile app has saved me a bunch of time. Overall, the look is great and having the ability to adjust questions or make any changes I want is really easy. I love the waiver system, it has certainly provided me a lot of peace of mind.

Source: Capterra
 

Brad from Ole Covered Wagon Tours

July 2017

July 2017

I am confident with Peek!

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Pros

Peek has been very helpful for my business! The technicians there are wonderful and the employees seem genuine in their aid. Peek's Partner Support and Sales reps were able to teach me to navigate the Peek Pro app on my iPad -without seeing a thing! With Peek's 24/7 support, I feel confident that I'll be taken care of whenever a problem should arise. For businesses that aren't as in-tune with modern technology, it's amazing to be helped without feeling rushed. Thank you, Peek!

Source: Capterra
 

Matt from Bumper Balls- LA

July 2017

July 2017

Peek is quick to answer questions

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Pros

Peek's staff is very helpful, and their Partner Support Team is quick to handle any concerns or needs I come across. I get a lot of bookings offline, but Peek's system is great to catch the bookings that come through my website.

Source: Capterra
 

Randy from Emerald Charters

July 2017

July 2017

Peek has all the features I need to run my business.

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Pros

Everything has been so great! Peek has an amazing team and everyone is super helpful. Our on-boarder set everything up quickly. When I need any help, Peek is super responsive.

Shark Diving requires advanced divers to use their common sense. Peek's booking flow allows me to ask custom questions that ensures my customers confirm the requirements for diving. The custom manifest also allows me to easily pull the report and send off to the Coast Guard for a quick confirmation, check-in and departure.

I also often run my business on-the-go and use the mobile app. Peek has a user-friendly mobile app that allows me to take reservations easily, see what's running for the day and make adjustments as necessary.

Source: Capterra
 

Gudelio from Mayans' Explorers

July 2017

July 2017

Peek has it all

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Pros

Peek's back end system is easy for both of us to use, and intuitive for clients on the front end. Peek is also quick to setup and has a fantastic customer support. Overall, we love Peek because it's user-friendly, has an attractive interface, easy to implement and configure, and comes with great customer support. We always get answers and help with our questions usually on the same day!

Source: Capterra
 

Stanley from Happy Trails Walking Horses

July 2017

July 2017

Big time saver

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Pros

I've saved countless hours of work because I don't have to handle bookings over the phone. I just let Peek handle the booking process!

Source: Capterra
 

Stacie from Alltech's Lexington Brewing & Distilling Co.

July 2017

July 2017

Peek PRO Tour Operator Software review

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Pros

We like Peek because of their amazing support staff! Other companies call and try to get me to switch, but I'm not going anywhere. Go Peek!

Source: Capterra
 

Lisa from Andy's Orchard

July 2017

July 2017

Peek makes our life easier!

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Pros

Peek has made our life so much easier! Lines to book used to go out the door. Now our customers can do everything online before they arrive!

Source: Capterra
 

David from Garden District Walks NOLA

July 2017

July 2017

Easy-to-read calendar

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Pros

I'm very pleased with Peek! I especially love the easy-to-read calendar. Overall, the system is user-friendly and easy to setup.

Source: Capterra
 

Joe from Ocean Tribe

July 2017

July 2017

Easy-to-use and helps with visibility

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Pros

Peek makes it easier to manage our business. It's really easy to use. We use the dashboard every day. We love that we can see everything with a quick glance. Peek also helps improve the visibility of our business.

Source: Capterra
 

Fred from Pier Dolphin Cruises

July 2017

July 2017

Peek makes my life easier!

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Pros

Peek Pro is intuitive and makes everything simple. They satisfy my needs and make my life so much easier!

Source: Capterra
 

Will from Far Flung Rafting Adventures

July 2017

July 2017

Our bookings and reservations have increased since the switch to Peek

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Pros

Peek has been fantastic! We have noticed that our bookings and reservations have actually increased since switching over from our previous online booking provider!

Source: Capterra
 

Arnaud from Babylon Tours - NYC

July 2017

July 2017

Peek gives me the tools I need to increase my revenue!

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Pros

Peek has been awesome. They make my life easier by doing all the work on bookings and freeing up my time to focus on my customers and other business needs. They make getting bookings easy and provide me the tools to increase my revenue!

Source: Capterra