Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

303 Reviews of Peek Pro

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 302

Diego from Catrina Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Our whole booking operation is run through Peek, it just works!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

I love how we can run our entire operation with Peek, even bookings that are done through other means can be input into our Peek system and we just work all of our logistics from there. Their reports are easy to get and understand and the system is fast and reliable. Also, great and very personal tech support at all times.

Cons

I'd love to be able to have more control over customizing the visual aspects of their booking front-end but it's not a big deal since it looks fantastic already.

Source: Capterra
 

Rodrigo from Mayans' Explorers
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent platform! Peek has really helped us streamline our booking process!

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Super easy and attractive interface, easy to implement and configure, great customer support so we get answers and help with our questions usually on the same day.

Pros

Easy to use for both us on the back-end and our clients on the front-end. Quick setup and fantastic customer support.

Source: Capterra
 

Sharon from Art by Fire
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We are thrilled we signed up with Peek!

Ease-of-use

Functionality

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Happier customers and dramatically increased bookings.

Pros

Peek has dramatically increased bookings for our classes, even our higher-end ones. It has put online booking in reach of our small business and our customers are very happy to be able to book online. Their support has been great and we have been able to set up our complex class scheduling with only a little coaching on how to do it. It also lets the customer fill out our safety waiver ahead of time which reduces our check in time.

Cons

I'd still like to see a feature that let me show all days of a multi-day class on the calendar. Right now we post the first day as "class Starts". I've also asked them to add a new feature to allow confirmation / reminder emails that are unique to individual classes where I need to deviate from my default.

Source: Capterra
 


June 2017

June 2017

Absolutely appalling

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Pros

Pretty much jack s#!+
I have very few good things I have to say about this app. Their customer service is beyond horrible, the app is not user-friendly, I am blown away that they have received so many positive reviews on this site. We are an escape room located in Delray Beach and just got done (thank God) using peek for a few months.

Cons

This software used to be called ZOZI Advance. Then their company back-end fell apart, and they were bought out by Peek. Peek discontinued the ZOZI app, and immediately released their own. It is an enormous pile of steaming donkey turds. We had so many problems using their software, logging into their software via a browser, using the app to book clients, using the app to recall previous bookings, on and on and on. However we stuck with them, because we were hoping that things would get better. We even voiced our concerns multiple times to customer service which fed us a bunch of BS saying that they would "forward it to the development team". Now I'm no dummy, and I realize things don't change overnight – but not even the slightest improvement or intention of an improvement was made during our multiple conversations with their customer service team. We will never use or refer them again.

Source: GetApp
 

Andres from México a Pie walking tours

June 2017

June 2017

Increase productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Increase of bookings. Better administration of our resources. Better scheduling of our guides and tours.

Pros

The best feature has been the interface. It's easy to use. The administration panel is clear and functional. It could use some more instructions if use, but in general is not hard. Also the interface for the clients are simple, which increase the sales.

Cons

The payment method can be better. This includes the communication with peek's finance department; they don't answer quickly with important inquires, such as money. Other important point is the integration of PeekPro with the Peek.com site. They change the name of the tours; that makes our tours the same as our competitors. Name of the tour is the first thing we have to differentiate with other similar tours.

Source: Capterra
 

Dan from DogBoat
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

I run my entire boat tour business from my iPhone with this! Love it.

Ease-of-use

Functionality

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I was able to start, maintain, and grow a boat tour company only using this software.

Pros

The iOS app is well maintained, polished, and works flawlessly. Integration with my website was painless.

Cons

I think the checkout could be a little better designed but I'm just being picky. Some of the screens are a little complicated but not overly so.

Source: Capterra
 

Marc from Edge of the World Tours (EOTW Tours, Inc.)
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We have been using Peek Pro for our tour business for several months and could not be happier.

Ease-of-use

Functionality

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Value for Money

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The automation of so many functions that used to be manual without any deterioration of customer experience (and likely an improvement) has been invaluable.

Pros

- The account rep. who sold us the product, having been a tour guide for many years himself, truly understands our needs and has gone above and beyond to ensure our satisfaction. With reps like him working for them this company will likely do very well.
- The migration and on-boarding to this software was very easy and seamless.
- The support team has always been incredibly knowledgeable, kind, helpful and available when we need them (in contrast to many technology companies in my experience). This is incredibly valuable as our livelihood depends on our ability to address problems promptly as they arise.
- The product itself is very intuitive and easy to use and seems to have applications for everything we need as a tour business. And if we find that there is something that can be improved they seem very open to feedback and always looking to improve the software.
- Adopting Peek Pro as our booking software has automated and simplified so many aspects of our business that formerly had to be done manually and the end result for our customers is service that matches or exceeds what they previously experienced. As small business owners with families this is invaluable in terms of the time freed up and the stress relieved.
- The ability to create pick up zones with associated pick up times is an incredibly valuable function.
- The company appears to be developing a presence on the demand side with Peek.com, which will be incredibly beneficial as this develops traction.

Cons

On occasion, when reception is poor (as it can be when you are out on tour) the system can be a bit slow, though this has not happened often.

Source: Capterra
 

Zander from Native Tours Ltd

June 2017

June 2017

good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Quite happy, the software always seem to be evolving which is good. Quite easy to use as well, thanks

Cons

Only wish that you could develop and API with Shore Excursions Groups, I have to enter all my shore ex bookings manually which is a pain.

Source: Capterra
 

TJ from AllSafe Defense Systems
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Solid software that does what it's supposed to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease of booking students without the hassle of getting credit card information approved and personal data protected.

Pros

It's reliable and allows me to book people without any fear of losing bookings or any doubt about the disbursement of funds.

Cons

Somewhat confusing with the "widget flows." That list is too long and isn't intuitive regarding what the top section does versus the list at the bottom. Also could be more convenient if the list was alphabetical.

Source: Capterra
 

Bob from Tahoe Mountain Guides
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Peek has made booking mountain bike tours remarkably easy. Intuitive and functions easily.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The fact we can book from any device. This makes it easy for us and our customers.

Pros

The lack of maintenance. I don't have to worry about customers not able to book a tour. And if the customer doesn't have access to internet, I can book from my phone.

Cons

Nothing comes to mind. Works when I need it. Integration into WordPress sometimes is a little goofy. But, nothing always works the first time.

Source: Capterra
 

Mary from A Taste of San Francisco & Beyond
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall we are relying on Peek more then ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Having all of our bookings at one place and no matter where or what device I am using I can get to it.

Pros

Everything we need to make bookings and the ease of using the system. Plus more new features just make booking tours at ease, and that is why we rely on it so heavily.

Cons

When the system is down, or not reloading or refreshing fast enough. It gets us frustrated as we have to pause on the phone with either concierge or the customer. They do not like that and they think it is us being slow at taking bookings.

Source: Capterra
 

Darryl from NYC Subway Art Tour

June 2017

June 2017

I have used Peek for four years and have had excellent experiences.

Ease-of-use

Functionality

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Pros

Easy and straightforward. All of the features function we'll. The customer support is always helpful.

Cons

Unless I have missed something, booking reminder emails have to be manually set for correct activity Times. A slight situation

Source: Capterra
 

Steve from High Rock Adventures

May 2017

May 2017

This company does not keep its word and can't be trusted.

Ease-of-use

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Pros

PEEK seems to offer most of what one would want from a tour operations perspective. They have most of the features that Zozi offered and better reporting. They have customer service hours that are better than some. They do offer a quality product but they unfortunately don't keep their word.

Cons

PEEK's contracts basically say they can change their fees at any time without notice and that they can take away the system any time without notice. Based on the number of failed companies in this tour reservation business, why would a smart tour company owner agree to putting themselves in that position and lose access to all of your customer data and bookings, without recourse? PEEK bought out our current system ZOZI then kept going back on their word saying their system could not do what they promised. They were basically blaming their system for not being able to honor the caps on fees that they promised to honor when it was obvious that their upper management was going back on their word. They waited almost 2 months to tell us they would not honor the pricing they gave us in the beginning. They then threatened to turn off our ability to make reservations on our current system, 1 day after telling us they would not honor the pricing they assured us would be matched. I would not trust this company. They also market directly to your customers without permission. We found out they migrated all of our customer data information without permission as well. I do believe this company has a good product but unfortunately their management cannot be trusted to be ethical.

Source: Capterra
 

claudia from GROUP 3 AVIATION
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Sluggish and Not Intuitive

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Product Quality

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We stopped using it.

Pros

Adding a release form. Adding products. No fee. Payment and we integrations was smooth. Adding buttons to our site was painless.

Cons

Not intuitive. A lot of work to manage and was not plug n play for our operation. CSR stopped responding when we had questions. We received training once and it was hardly training.

Source: Capterra
 

Jason from Lucky Sol Sailing

April 2017

April 2017

Excellent Booking Platform with Exceptional Customer Service!

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I have used PEEK Pro for my sailing tour company for over a year now and couldn't be happier with the product. The system is easy to use, robust, and has a beautiful presentation. If I have any issues or need help the support team is always available and extremely helpful. I highly recommend PEEK Pro to any tour company looking to add a professional booking system to their website.

Source: Capterra
 

Todd from Skydive Chelan

April 2017

April 2017

Saves a ton of time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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My Peek experience has been great so far, I really like what they've got going on. Their system has cut the time it takes an employee to add new bookings to our system in half! All in all it's cut our admin task time by 50%, which has been fantastic.

Source: Capterra
 

Angelica from Enigma Escape Rooms

April 2017

April 2017

More bookings and less calls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I run an escape room and started with Peek about three months ago. Onboarding with a new booking software seems daunting, but with these guys it was quick and painless. I know that the ease of use for our online customers has increased the number of online bookings we get. I used to get calls about customers saying they were confused about our online booking, but not since Peek. Using this has reduced the number of calls we recieve by probably 20%. On the back end, it was very simple to add a new activity and the mobile app makes it very easy to manage our rooms and let employees know where and when they're needed. Also, they are constantly rolling out new features and improving the system.

Source: Capterra
 

Andrew from Acadia National Park Tours

April 2017

April 2017

Recently switched from using a web form and PayPal to using Peek

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Although we have yet to have a busy season using Peek, it's already saved us a good deal of time. Instead of having to get on the phone with a customer after they've submitted to our web form, we have a comprehensive email confirmation that's automatically sent to the customer once they've booked. The number of phone calls I have to take about preparing for our activity has dropped significantly.

Source: Capterra
 

Maryline from Chocolates Kaokao Factory tour

April 2017

April 2017

Super satisfied with the system

Ease-of-use

Functionality

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I love the fact that I can have more automatization in my bookings and business, this has helped me increase bookings and also expand my business. The personal attention from my sales contact is amazing, and given the the customer service and the great tools that Peek has, I have referred Peek to a lot of friends and companies I have partnerships with so that they can also use Peek. I trust that what I'm recommending is going impact them the way it has impacted my business for the better.

Source: Capterra
 

John from Lakeview Marina

April 2017

April 2017

Glad I switched to Peek

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We're excited to kick off the season with PeekPro. We were originally using a different online booking system and ran into a lot of problems with functionality. With Peek, we are able to use online booking for our kayak and paddleboarding rentals to really help reduce the calls to the shop. We just got our first online booking this week and the weather is looking really good so we're expecting more! In terms of the setup of our account, everything went smoothly and was very easy. We are trained and looking forward to using the system.

Source: Capterra