Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

285 Reviews of Peek Pro

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Jason from Lucky Sol Sailing

April 2017

April 2017

Excellent Booking Platform with Exceptional Customer Service!

Ease-of-use

Functionality

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I have used PEEK Pro for my sailing tour company for over a year now and couldn't be happier with the product. The system is easy to use, robust, and has a beautiful presentation. If I have any issues or need help the support team is always available and extremely helpful. I highly recommend PEEK Pro to any tour company looking to add a professional booking system to their website.

Source: Capterra
 

Todd from Skydive Chelan

April 2017

April 2017

Saves a ton of time

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My Peek experience has been great so far, I really like what they've got going on. Their system has cut the time it takes an employee to add new bookings to our system in half! All in all it's cut our admin task time by 50%, which has been fantastic.

Source: Capterra
 

Angelica from Enigma Escape Rooms

April 2017

April 2017

More bookings and less calls

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I run an escape room and started with Peek about three months ago. Onboarding with a new booking software seems daunting, but with these guys it was quick and painless. I know that the ease of use for our online customers has increased the number of online bookings we get. I used to get calls about customers saying they were confused about our online booking, but not since Peek. Using this has reduced the number of calls we recieve by probably 20%. On the back end, it was very simple to add a new activity and the mobile app makes it very easy to manage our rooms and let employees know where and when they're needed. Also, they are constantly rolling out new features and improving the system.

Source: Capterra
 

Andrew from Acadia National Park Tours

April 2017

April 2017

Recently switched from using a web form and PayPal to using Peek

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Although we have yet to have a busy season using Peek, it's already saved us a good deal of time. Instead of having to get on the phone with a customer after they've submitted to our web form, we have a comprehensive email confirmation that's automatically sent to the customer once they've booked. The number of phone calls I have to take about preparing for our activity has dropped significantly.

Source: Capterra
 

Maryline from Chocolates Kaokao Factory tour

April 2017

April 2017

Super satisfied with the system

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I love the fact that I can have more automatization in my bookings and business, this has helped me increase bookings and also expand my business. The personal attention from my sales contact is amazing, and given the the customer service and the great tools that Peek has, I have referred Peek to a lot of friends and companies I have partnerships with so that they can also use Peek. I trust that what I'm recommending is going impact them the way it has impacted my business for the better.

Source: Capterra
 

Scott from Pronto Delivr

April 2017

April 2017

Great installation

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Everything has been really great! The onboarding experience was super good. The person I dealt with was super responsive and answered all my questions. I'm excited to get my activities listed on peek.com as well!

Source: Capterra
 

Brian from Adventure Sea Kayak

April 2017

April 2017

PeekPro has been fantastic

Ease-of-use

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The support has been very responsive and the system has been easy to learn and I'm getting better and better with the system. People love to book online and it has simplified things so much for our customers. The feedback and training Peek offers on ways to improve our system has been great. It has also been easy to teach my staff how to use the system. No more overbooking and now I get to take reservations online.

Source: Capterra
 

Tanya from Seafood Charters

April 2017

April 2017

Supportive when needed

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My experience has been really positive, I love the capability of having customers book online. I've definitely needed to reach out to support at times, but they've been there to help me learn the system and work through everything.

Source: Capterra
 

Hunter from Best Chance Charter Fishing

April 2017

April 2017

No more handwritten reservations

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I love Peek because I don't have to write anything down. I get a notification of when someone books. And because people can book after hours, I don't have to live on my cellphone all night.

Source: Capterra
 

Arthur from Ask Arthur Tours

April 2017

April 2017

Strong support

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Everybody at Peek has been very helpful since we first started using their product - I really appreciate all of their help and support.

Source: Capterra
 

Jason from Learn to Snowboard

April 2017

April 2017

Easy to use system

Ease-of-use

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I really have no complaints. It has been a really good relationship - things work very seamlessly. Peek has been easy to use for us and our customers.

Source: Capterra
 

Jim from Free Walking Tours Nashville

April 2017

April 2017

Lots of bookings through Peek

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We are very happy with Peek! We're already receiving a lot of bookings through our site and it's not even peak season yet. Just last week we received a booking for a party of 20 people for one tour! So far the standouts for us have been Peek's ease of use and overall functionality. We're most thrilled about being able to handle the business directly from our phones using the Peek Pro app. We are excited to see what Peek has in store for us for the rest of the season!

Source: Capterra
 

Lori from Arizona Ing Tours

April 2017

April 2017

Extremely helpful support team

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Peek has been critical in helping get my business to the next level. Their support is really awesome and they are always willing to help me when I have questions. I would absolutely recommend Peek to any tour operator!

Source: Capterra
 

Whitney from Sail Wild Hearts

April 2017

April 2017

So many useful features!

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The Peek calendar is awesome! It's so easy to use - fewer steps to update and it captures the big picture. Deposits are so easy also! Split bookings is an awesome feature as well to help with an issue I've long been dealing with - I love it! So helpful. Customer invoices are really nice. Not to mention abandoned bookings are recapturing so many more customers and helping us increase revenue! Overall I'm very pleased with Peek and overall much better experience than our previous online booking provider! Keep it up Peek!

Source: Capterra
 

Chris from Honolulu Tour Company

April 2017

April 2017

Great customer service and easy to learn

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I was reluctant at first to go with PeekPro because I was so new to the process but their team really made everything easy to understand. Jana & Jeremy from Peek were very helpful and guided me through the process every step of the way.

Source: Capterra
 

Timothy from Founding Footsteps
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Small Business Lifesaver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Peek PRO tour operator software has been my booking program since my company began. Since that day, I have received COUNTLESS calls asking me to switch. Peek PRO is the only company that is so confident in their product, they don't charge a monthly fee. The value I've received is unmeasurable. Their small, one-time setup fee is not just the by far the best purchase I've ever made. I wouldn't be able to operate my business without them. Due to their ease of use, in less thanks a year our company grew from #70 on TripAdvisor to #4!

Pros

They provide numerous services without charging a fee. They made it possible for me to begin a business. I would need a huge staff of people to cover all of the areas that peek does for free.

Cons

I can't think of any.

Advice to Others

Their customer service and support staff are AMAZING! My former rep is no longer with the company and still follows up with me because they truly believe in what their former company provides. For a one-time minimal fee, I received a program that tracks everything I need to record for my business. There are free webinars that have shown me ways to grow my business and dedicated Peek employees who are always available to help troubleshoot and provide advice. I owe my company to Peek PRO!

Source: Capterra
 

Marceline from MarcelineParent WELLBEING
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Other than travel

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Being introduced to the program I was intrigued by how professional, simple clear and stylish looking the display was. Now having worked with the program, I am marvelously impressed not only with the looks, but the professionalism behind the scenes. What I encountered deserves a more than five stars. Someone is available online, so it seems, all the time.

I am using the program, not for travel, but for corporate and studio bookings in my business. We were able to adapt, modify and succeed in making it all work for my purposes. Thank You team.

The not so five stars are simply because of little conveniences that travel bookings won't need, but I'd so wish for.

Pros

the looks of presentation, different possible displays, personal assistance

Cons

that I have to type in all repeat client's details.
6% seems really high for my business,
income comparison to your mainstream client in travel, and I'd like the services be available to all.

Source: Capterra
 

LeeRoy from Goretro / Armada Advisors
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Customer care is great

Ease-of-use

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The whole program seems to be easy to navigate around, I am a new user and have yet to utilize all it's functions. Over all when needing assistance Peek is always there friendly and very professional.

Pros

Ease of navigation

Cons

Ability to hyper link combination of tours.

Source: Capterra
 

John from USA Trike Adventures
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Review of Peek Pro

Ease-of-use

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The software does what it should and is reliable. Inegation with Quickbooks would be a nice feature. Not as user friendly as I would like but the company makes up for it with great customer service.

Pros

Being able to adjust product offerings as needed.

Cons

Calendar and adding appt times could be easier to use. Especially recurring times.

Source: Capterra
 

Jason from Lucky Sol Sailing
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Exceptional Booking Tool and Customer Service!

Ease-of-use

Functionality

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Value for Money

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I have used PEEK for a couple of year now and couldn't be happier with my overall experience. The PEEK booking system is user friendly, versatile, and has an excellent presentation. The customer service I receive when I contact PEEK is great. Their team is professional, knowledgeable, and they always respond promptly. They also have regular teleconferences to educate you on how to best use PEEK and convert your site's visitors. I would highly recommend PEEK to any tour company looking for a booking system.

Advice to Others

The PEEK team is responsive, professional, and knowledgeable. I couldn't be more satisfied with my experience.

Source: Capterra