Resort Data Processing (RDP) offers customizable property management solution to meet operational and budgetary requirements of property owners. The solution serves a wide range of property types including hotels & resorts, condominium, VR parks, campgrounds, private residence clubs and corporate housing.
RDP's Internet Reservation Module (IRM) can provide properties with a commission-free Internet booking engine. RDP’s customers aren’t required to pay commissions on reservations made directly from their website. The Mobile IRM optimizes the guest booking experience for tablets and smartphones.
RDP also offers a comprehensive front office and reservations suite, owner accounting, payment management, housekeeping management and a fully integrated work order application. The solution provides the provision of both short term and long terms reservation.
Resort Data Processing is backed by a support and installation team. They have experience with customizing professional services plans to meet a company’s unique needs.
Todd from The Wren at Vail
RDP has been a great product for us! I have been using RDP for all 11 years I have been at the property, and it is a very user-friendly system to pick up and learn. The support team is always great in answering my questions and helping fix issues that pop up.
My only complaint is that it is sometimes hard to get a hold of the salesforce. I do realize the sales team is small, but emails and phone calls can go unanswered for days and sometimes weeks. Also, like some of the other reviews, sometimes a quick phone call into support is all that is needed, and it still means creating an internet ticket. They are great about responding to work tickets, though.
Definitely take the time to explore and learn the ins and outs of the product. I have been using RDP's product for 11 years now, and I still find myself learning new aspects or easier ways to accomplish something within the system.
Jeff from Gastehaus Schmidt
Specialty: Vacation Rental
If there is a problem, or if we have made a horrible mistake, they provide quick and excellent technical support. Many of the staff have been there a long time, and we know each other by name. RDP feels a lot like a family.
As with most other companies, getting help is more complicated. Ten years ago, we could call customer support. Now, we email. I'm sure it's more efficient, and they are better able to prioritize their responses. It just feels less personal. It's not a big deal, though. It's just what I like least.
Take a while to explore the software. Even after years of using version 3, I am still learning new things about it.
Caitlin from Fair Hills Resort
The software is very user-friendly. It is organized well and follows a well ordered step-by-step process for ease of use. Their customer service & support team is very friendly and easy to work with. They get back to us quickly and are always able to resolve our issues. They also provide great initial training and continuing education.
This software program is built for the industry and not for each individual property, so some things are not as customizable as one would hope. However, it has functionalities that can be adapted to meet most requests and requirements.
Consider your reservation process and guest experience in terms of what you need at the front desk to be able to deliver the best service to them. Make a list of the functionalities that are important to your reservation and guest experience and compare them to the abilities of the modules that RDP offers.
Michael from Havasu Springs Resort L.L.C.
It's easy to use and the customer service is great! Everything is windows based and navigates very easily. If I ever have a question, RDP's support staff is always there to quickly provide assistance.
I don't have anything negative to say. RDP always provides excellent customer support and assistance.
If you are looking for a system that can handle a 2,000 room hotel, then RDP might not be for you. However, if you are a smaller, more moderate hotel or resort, then RDP is the perfect fit!
Michael from Creekside at Beaver Creek
Specialty: Condo Hotel
RDP software is very user-friendly and can be manipulated easily to get you the results you are looking for.
The software is great at running a property, but it is not accounting software. We still use QuickBooks for most accounting procedures.
They have great tech support, which makes implementing the software very easy.
Nick from Sandy Point Resorts
Specialty: Hotel Management Company
It has a large menu of features, which is important to us, as we have a variety of properties. The system is easy to use and easy to train on. Best of all, it has proven to be reliable RDP support has been very good and managed to address all of our issues, few though they have been, with a single phone call.
Reporting could be easier. Crystal is way too complicated, and the stock reports do not cover some of the things we need. Support should be open 24/7, sometimes only a phone call will do.
Take a long look at the program and at your operation. You may need to re-engineer some internal processes to get the most form this program, but you should do that with any PMS. When you stop and look, you will see that the feature set and interface menu can handle just about any operation at a fraction of the cost the top-tier PMS systems are charging.
Rachel from Condominium Rentals Hawaii
Specialty: Vacation Rental
It is very easy to use and very user friendly. RDP's support is awesome. Everyone is very nice and helpful.
We are unable to change a reservation status once the reservation has been checked in.
Try to stay with what RDP has developed and do to much customizing, I think that is one thing that gives us most of our issues.
Tanya from Ocean Club Resorts
Specialty: Condo Hotel
We are a condominium-style resort with individual ownership (condotel). We have two separate resorts and a separate US-based reservations center, all operating under one name. We have a variety of booking and payment avenues and a lot of specific needs. RDP has been able to handle all of the little differences and details that set us apart from standard resorts with ease. For every question/possible issue, RDP has had a solution. Our staff likes the fact that this is more Windows-based and intuitive; everyone has caught on quickly. Our housekeeping, maintenance, and management teams love the mobile apps; communication and efficiency have improved.
In the future, it would be nice to see a back end accounting system added in so that we can do everything in one system.
It helped our staff to purchase a few in-person training sessions. Overall, we have had four purchased: one for our US staff, one for our management team, and two for on-island staff. I would recommend other companies do the same. It helped our staff feel completely comfortable with such a big change. The property management system is the bloodline of the company; it makes sense to have as much training as possible.
Lenora from The Carriage House, Las Vegas
The ease of Dollars on the Net is amazing. It's very user-friendly and easy to navigate.
There was no IT checklist provided so property IT could ensure that the equipment was compatible and up to date. This is helpful with onsite or contracted IT support. Shift4 teams need to coordinate the installs with RDP and not the hotel. The setup team was asking me install dates and times when it needed to be coordinated with RDP.
Clarification must be made with the property that Shift4 does not remote in and handle setup. They ask their list of questions and provide key codes, etc., but an IT person really should be involved. In our install, RDP was blocked for install from 9am-12pm. Shift4 determined their install would be at 11am. When Shift4 called to start their install, RDP was not done, and I had to work with them to set up all the work stations. Shift4 asked me very technical questions that I didn’t have the answers for, and our IT person was on call to assist and handled them. Again, a checklist of what needs to be determined or the understanding that a person does in fact need to be at the work station for the Shift4 install is crucial.
Andrew from 9 Vail Road Condominiums
Specialty: Condo Hotel
It is menu-driven, easy to use, and easy to train new employees on.
I would prefer to use any date I want when posting expenses.
I have tested multiple other competing software packages, and this is the best.
Bart from Vail Realty
Specialty: Vacation Rental
If you are in the business of managing vacation rental properties for third parties, this is the only system to even consider. We bought RDP several years ago and have watched the product evolve. We continually look at other programs to see what is out there, and nothing compares. It just keeps getting better and better. As we understand, the product can be adapted to both small mom-and-pop operations and to very large hotels. So anyone can take advantage of a quality product like RDP.
The only issue we even think about is integration with our accounting system. However, if you have a good accountant, this is not a problem. It's not a problem for us.
This system can be as simple or as complex as you want it. The reservation system and homeowner accounting aspect are fantastic. It has great maintenance tracking and housekeeping scheduling systems as well. These are the things that really matter in this business. In addition, it is very easy to learn and use, which is important in a hotel or resort environment where turnover is common. In addition, you can get as elaborate as you want with Report Writer and other program features.
Pati from Mountain Harbor Resort and Spa
The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.
The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.
Research what other companies that are similar in size and operation to your company are using. Talk to the front line staff who use their product and to the managers and accounting people who use different applications. Talk to the vendors and ask them for references, years in business, total costs, projections for installation time, and what exactly will be involved in installation. We researched 12 different vendors when we chose RDP, and we were happy with our decision because we knew there wasn't anything better out there for us. The sales staff at RDP was excellent in their understanding of the background of both the product and the information that we needed to know about installation. Work closely with the RDP staff on your pre-installation, and have as much staff as possibly available to work with them during the installation. I promise you; you will make lasting friends because their staff really cares about each and every customer. They have a corporate culture of being very proud of their product and working hard to make it work personally for each customer. That dedication shines through in every interaction that we have had with them.
Thea from Treasure Mountain Inn
Specialty: Condo Hotel
It emphasizes accounting and owner features, which is key in a Condo Hotel environment. Since switching, I miss some of the automation they included for the EOM Owner accounting. But that ease doesn't offset the labyrinth they make of guest accounting, guest statements, daily reports, etc.
It's terribly slow to use in multi-station environments on a network. The reporting is awful and impossible to customize; there are tons of reports, but few of them are what you would want or need. The work order modules are a joke, as is the associated billing feature.
They are a dinosaur, developed when this industry niche had fewer players. They really haven't adapted to the new platforms. They do not even attempt to appreciate their clients' needs.
Response: Resort Data Processing, Resort Data Processing
Date: July 2014
Our system is very fast when the hardware is working correctly. Unfortunately, sometimes a customer will have a bad network card or switch that causes problems. Our support department will attempt to isolate the problem, but this is often not possible without help from the local hardware installation company. We have customers with over 100 workstations with excellent performance.
The system has over 400 reports, and provides the ability for the customer to select which ones they like and only have those appear on their menu. Each customer finds a different set of reports useful. Each customer should review the available reports and then select which ones they want to appear on their menu. There can be one report list for reservations, another for accounting, etc.
We frequently talk to customers about needs and enhancements. We also will add custom features as needed. Our "platform" uses the latest technology, including incorporation of mobile devices.
Heather from Westover Inns
Specialty: Amusement Park
The software and reports can be customized to meet each property's needs. The product is easy to use. RDP has a mobile booking engine that is very attractive and user friendly. The support is excellent.
The direct billing functionality could be more user friendly, but overall, it works well.
Look at what can be customized. Compare online booking engines from the guest's perspective.