RezOvation Web Software


 

RezOvation Web from HomeAway is a cloud-based property management solution developed specifically for the hospitality industry. The solution enables innkeepers to automate daily tasks and increase occupancy through anywhere, anytime access. It is best suited for bed and breakfasts, lodges, inns, motels and smaller hotels.

RezOvation's integrated suite comes with advanced capabilities such as an online booking engine, front desk management, credit card processing, guest management, reporting and accounting. The application is Mac compatible and can be accessed from any smartphone or Internet-enabled tablet. The solution helps travelers connect with their perfect place to stay and book a customizable reservation.

The application also offers integration with Facebook, allowing travelers to book directly from their user page. Once guests have booked their online reservations, staff can remind them about their future stay, special occasions and other important details through automated emails.

RezOvation is affordably priced and can be set up within hours. It is PCI certified and meets all credit card security standards. Additionally, the HomeAway staff provides free software updates and support, as well as an online library of reference materials.

 

RezOvation Web - Admin
 
  • RezOvation Web - Admin
    Admin
  • RezOvation Web - Mobile access
    Mobile access
  • RezOvation Web - Flow chart
    Flow chart
  • RezOvation Web - Reservations
    Reservations
  • RezOvation Web - Add payment
    Add payment
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

6 Reviews of RezOvation Web

Showing 1-6 of 6

 

from Brickmakers Bed & Breakfast
Specialty: Bed & Breakfast
Number of employees: 1 employee Employees number: 1 employee

Rezovation causes my Internet explorer crash.

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Likes Best

Not sure...it is similar to others in its good features like the calendar.

Likes Least

It does not interface with Airbnb. Connected with innpayment which does not accept American express. Innpayment has a bad system where if you don't enter info correctly it then wipes out all info and the guest has to start over from scratch...but it doesn't simply tell you that.

Recommendations

It is hard to compare products until you start to use them. Like I was not told of the log on limitations up front, of Internet explorer.

 
 

from Riverdale Inn
Specialty: Bed & Breakfast
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Rezovation Web on the way DOWN

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Likes Best

Product interfaces with other online services. Software has quite a few settings to customize to your business. Display is user friendly. Tech support does answer their phone and is informative.

Likes Least

Rezovation Web is unstable and locks up every other day. Rezovation Web "Help" tab goes to a 404 error screen so no help there.
The Home support is mainly advertising. The recommendation from tech support is to go to the user forum. The Forum is over 790 questions/complaints plus riddled with advertising spam. Useless.
Uses Microsoft's Silverlight so Windows 10 is not supported as Edge will not interface. Have to use old Internet Explorer to get software to work.

Recommendations

I have used this reservation software in one form or another for over ten years. It has all the indications of a product that is on the way down. Hopefully not but my recommendation is to stay far away from Homeaway/Bedandbreakfast software.

 
 

from Hale 'Nalo Beach Rentals
Specialty: Vacation Rental
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Built on a software they KNEW was a lame duck: Silverlight

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Likes Best

Attractive interface, and ease of use to the booking customer.

Likes Least

Lack of support, no weekend hours. If there is a problem with the software, talk to the hand.

There have been many suggestions by users that would improve this product. If you have a great suggestion, they tell you to put it on their "forum" to see how many other folks agree. If many do, then they'll consider it for implementation. Many MANY users have had great ideas, with many others in agreement, but is the improvement incorporated? Unfortunately, usually not, because Silverlight is incapable or their tech guys are too busy working on some other new development.

HEY! Make this one work first before busying yourselves with more developments.

Recommendations

If you, like myself, only have a few rentals (I have 3), consider keeping necessary customer information on some sort of database or spreadsheet, a black book and a credit card processor directly. I reckon this would take about the same amount of actual time, but a lot less frustration, as using Renovation.

 
 

from Dunham Farms
Specialty: Bed & Breakfast
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Epic implosion of quality and functionality after 17 years...

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Likes Best

We have had a B&B since 1998, and, when we opened, we used Munsenware's excellent stand-alone Guest Tracker system. As with most other specialized software, Munsenware and Guest Tracker have been sold several times over. Until about 4 years ago, the company remained responsive to the needs of its specialized client-base. As HomeAway has grown and become spread out over the hospitality spectrum, its focus on small B&Bs has evaporated. Technical support is virtually non-existent on weekends, a time that has a natural spike in lodging business and a commensurate rise in potential issues and breakdowns. B&Bs do not generally employ FT IT personnel, and, quite frankly, the problems that have emerged with the web-based system are on HomeAway's end, not the end-user's. The single most problematic issue at this moment--and the reason that I am compelled to write this review--is the migration of RezOvation to a MS Silverlight platform.

Likes Least

Over the past year, Silverlight has been unsupported by an increasing number of web browsers including Chrome, Opera, and, as the greatest irony, MS's own replacement of Explorer, MS Edge. We are Mac users, and, until this week, Safari was still usable. Now it is not. Our final in-house work-around is Mozilla Firefox which has experienced a couple of Silverlight-related crashes since installation. I am praying that RezOvation will continue working on Firefox just long enough so that we can complete our migration to another provider. Despite communicating our issues to HomeAway, there have been no fixes, just more dead-ends. I loved Guest Tracker and the early iterations of Rezo, but we will be taking our business elsewhere.

Recommendations

Be prepared to migrate to another provider in the not-too-distant future as software becomes more corporate and less-responsive to your business needs.

 
 

from Caldwell House Bed & Breakfast
Specialty: Bed & Breakfast
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

RezOvation Web review

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Likes Best

It is easy to use and provides just about everything we need. It may provide more, we just have to explore. :) Vendor is an easy phone call away and always has helped us with whatever issue we have.

Likes Least

1. The Quickbooks integration could be better. 2. Setting up Group Reservations, with multiple payment methods, could be easier. 3. Definitely need to get more information on guests who book through a booking engine. We do not have an arrival time, name of the person traveling with them, etc. We always have to send out a follow up letter ourselves. If there was a way to automate the follow up letter that would be very helpful.

Recommendations

Since each property is different, each of our needs are different. We have been happy with the product. There are a few things we would like to see, however, they may be there already and we don't know about them. We need to do the "tour" explaining everything the software does.

 
 

from Featherbed Railroad Bed & Breakfast Resort
Specialty: Bed & Breakfast
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy for beginners, powerful enough for nerds

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Likes Best

RezO has been a stable product for tracking reservations and sales at our B&B for quite some time. The ability to customize the product and the interaction with the client is truly great, but the basic functionality of the product is really easy to show to new team members. We have sold quite a few rooms because RezO will send custom e-mails based on client occasions. So, for example, it will send them an e-mail in advance of their birthday generating a reminder and, often times, a sale.

Likes Least

No Sunday tech support and no ability to automatically adjust rates based on demand but I haven't seen this in any similar products unless they're incrementally more expensive.

Recommendations

The special occasion e-mails are probably the most powerful income-generating part of this software. Otherwise it is just a good, solid reservation tracking system that just works well.

 
 
 
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