RMS North America is a complete hotel, motel, RV park and campground property management system designed for both indoor and outdoor hospitality businesses. In addition to providing end-to-end functionality, they also offer a variety of learning tools, including self-paced videos, RMS University Certification Program, educational webinars, newsletters and online forums on industry trends.
As a cloud-based system, RMS North America cuts upfront costs while still providing the ability to access the software from anywhere with an Internet connection. Backup and security become non-issues; the RMS servers ensure that all data is kept safe and sound.
RMS North America offers dynamic pricing capability. This technique can boost profits by targeting when a property is at its busiest. When a hotel experiences peak times, pricing increases as demand increases; as business slows down, room pricing decreases accordingly. This automatically provides low rates to customers that book ahead, while increasing the profit margin on travellers looking to get a room as quickly as possible.
RMS is an Australian-based company, with six offices around the world that currently serves over 4,000 properties worldwide. Their team is composed of those who know the hospitality industry best—former hospitality management professionals. The system was designed to be user-friendly and intuitive, so that even those who may struggle with technology will learn RMS quickly.
Lyn from Mandurah Ocean Marina Chalets
Specialty: Independent Hotel
Employees number: 2-10 employees
It is probably not the software that is totally at fault, although it can be quite complicated and difficult to navigate. I sometimes think RMS delight in making things more complicated with so called enhancements
The customer service is seriously lacking and wait times are quite long.Weekends can be extremely long. Definitely don't call unless it is an emergency
Also customer after service is terrible when it comes to the changes/ enhances made to the software. No one bothers to notify when procedures changes.
I will give 2 examples of this.
1: Apparently passwords are now case sensitive as of beginning of Oct 2016. It was not until i had an issue with RMS9+ late in October that I discovered this. I had been using the program without case sensitive password and of course the first few weeks in October. All of a sudden I now have to use case sensitive password after the technician I spoke with about the issue I was having had logged in to us.
He did not tell me he had changed the password to be case sensitive and I spent a harrowing experience on a Saturday without being able log in. To me this was an emergency.
2: I was not made aware that if a situation occurs on a weekend I need to telephone support. From the support page there is no where to find a telephone number to call, The support page asks for a direct chat. but it is not manned on weekends. The Log a service request is also not manned on a weekend. This emergency number should be easily visible .
RMS 8 was a very good program in its day
RMS 9 is more difficult to manage.
RMS 9+ is still having glitches and is even harder to manage .
The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.
Make sure you have a good hard look at RMS before you commit it . It is very difficult, expensive and time consuming to change. I would probably look at different software if I was doing it again.
Kerry from The Springs at Borrego RV and Golf Resort
Employees number: 11-50 employees
We have used a few different software programs before finding RMS. RMS is the one for our resort! We are still learning all the features and have had some growing pains with the new version but that is to be expected.
Erik from Azul Hospitality Group
Specialty: Hotel Management Company
From the moment I started this project with the sales person, until we finihsed it, all staff were very helpful.
They are not compatible with a lot of gateways, we had to change our gateway.
Definitely know the features you need at your property and also jump on a quick demo before your final decision.
Kristie from Cozy Creek Family Campground
I love the fact that it has so many features built into one! I don't have to keep separate logs all over the place! RMS allows me to keep track all in one place!
Some of the features need to be integrated a little better so they completely function as they did as a stand alone.
Pick up the phone, call someone that is using the software! Ask them how they like it! Go see it in action in a live setting and not just as a demo!
Ann from Islander Resort
Flexibility in setups allowing a good fit for our individual property's needs.
Some of the billing features for long terms stays could be improved.
Speak to other users of the software and ask questions about how RMS can handle your most important functions.
Melissa from The Winding River Ranch
The ease of use and the support staff's prompt assistance.
Nothing, I just haven't used it long enough to be comfortable with the non daily activities.
Take full advantage of your training and take good notes!
Patty from Dream Lake Campground
It's a very easy software system to use and understand. I like that it's a cloud-based system. If the power goes out, I can still access it with an laptop, iPod or other handheld system.
Occasionally there are a few glitches, but technical assistance corrects it immediately
Definitely give it a try! It's been easy to start up and use.
Steven from Quality RV Resorts
Specialty: RV Park
Very good training and support, and ease of operation.
very intense software, takes a while to get up to speed on all the bells and whistles, Training is paramount.
make sure you evaluate if your employees can get up to speed quickly on using the software
Andrea from Wilbur Hot Springs
Specialty: Independent Hotel
The product works and their help staff are knowledgeable and friendly.
I wish I had more time with the system. (This is NOT a reflection upon RMS. Simply that I would have liked to have more time on the system before I needed to make changes to our rate. Again, RMS has been wonderful providing me with the training necessary.)
Take advantage of the training tutorials, they help.
Natalie from A Beach Retreat on Casey Key
Specialty: Condo Hotel
Software is very very versatile. We are individually owned condos but we run like a hotel so we had a tough time finding software that checked all of our boxes and RMS did. Our sales rep did a great job making sure that the software was going to meet all of our needs.
We have not had any negatives with this product - everything has been great.
Ask a lot of questions. RMS customer service has been great helping us get the answers we needed in order to make sure the software fit our needs.
Doris from Shadow Hills RV Resort
I like RMS due to the easy way to bring up returning guest. When I have a problem, I can email the issue or call, and they are so friendly and ready to help with any problem that occurs. The interactive map is great to let guests know what is open to make a reservation.
I wish we could print the screen where the org. reservation is made so all of the details show up. There is a print button, but it does not print anything.
If you are not sure, do not mess up the program. Call the great support team and they will help you correct it.