RMS Software


 

RMS North America is a complete hotel, motel, RV park and campground property management system designed for both indoor and outdoor hospitality businesses. In addition to providing end-to-end functionality, they also offer a variety of learning tools, including self-paced videos, RMS University Certification Program, educational webinars, newsletters and online forums on industry trends. 

As a cloud-based system, RMS North America cuts upfront costs while still providing the ability to access the software from anywhere with an Internet connection. Backup and security become non-issues; the RMS servers ensure that all data is kept safe and sound.

RMS North America offers dynamic pricing capability. This technique can boost profits by targeting when a property is at its busiest. When a hotel experiences peak times, pricing increases as demand increases; as business slows down, room pricing decreases accordingly. This automatically provides low rates to customers that book ahead, while increasing the profit margin on travellers looking to get a room as quickly as possible.

RMS is an Australian-based company, with six offices around the world that currently serves over 4,000 properties worldwide. Their team is composed of those who know the hospitality industry best—former hospitality management professionals. The system was designed to be user-friendly and intuitive, so that even those who may struggle with technology will learn RMS quickly.

 

RMS - Guest reservation screen
 
  • RMS - Guest reservation screen
    Guest reservation screen
  • RMS - Guest history
    Guest history
  • RMS - Check in and out functions
    Check in and out functions
  • RMS - Booking chart
    Booking chart
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

9 Reviews of RMS

Showing 1-9 of 9

 

from Azul Hospitality Group
Specialty: Hotel Management Company
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Simple but Efficient

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N/A

Likes Best

From the moment I started this project with the sales person, until we finihsed it, all staff were very helpful.

Likes Least

They are not compatible with a lot of gateways, we had to change our gateway.

Recommendations

Definitely know the features you need at your property and also jump on a quick demo before your final decision.

 
 

from Cozy Creek Family Campground
Specialty: Campground
Number of employees: 1 employee Employees number: 1 employee

Software that goes the extra mile

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I love the fact that it has so many features built into one! I don't have to keep separate logs all over the place! RMS allows me to keep track all in one place!

Likes Least

Some of the features need to be integrated a little better so they completely function as they did as a stand alone.

Recommendations

Pick up the phone, call someone that is using the software! Ask them how they like it! Go see it in action in a live setting and not just as a demo!

 
 

from Islander Resort
Specialty: Resort
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Very good, solid softward for the hospitality industry

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

Flexibility in setups allowing a good fit for our individual property's needs.

Likes Least

Some of the billing features for long terms stays could be improved.

Recommendations

Speak to other users of the software and ask questions about how RMS can handle your most important functions.

 
 

from The Winding River Ranch
Specialty: Ranch
Number of employees: 1 employee Employees number: 1 employee

User friendly booking software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

The ease of use and the support staff's prompt assistance.

Likes Least

Nothing, I just haven't used it long enough to be comfortable with the non daily activities.

Recommendations

Take full advantage of your training and take good notes!

 
 

from Dream Lake Campground
Specialty: Campground
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

RMS is a quality system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

It's a very easy software system to use and understand. I like that it's a cloud-based system. If the power goes out, I can still access it with an laptop, iPod or other handheld system.

Likes Least

Occasionally there are a few glitches, but technical assistance corrects it immediately

Recommendations

Definitely give it a try! It's been easy to start up and use.

 
 

from Quality RV Resorts
Specialty: RV Park
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

RV Resort Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

Very good training and support, and ease of operation.

Likes Least

very intense software, takes a while to get up to speed on all the bells and whistles, Training is paramount.

Recommendations

make sure you evaluate if your employees can get up to speed quickly on using the software

 
 

from Wilbur Hot Springs
Specialty: Independent Hotel
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Using RMS9 as our reservation system for our hotel.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The product works and their help staff are knowledgeable and friendly.

Likes Least

I wish I had more time with the system. (This is NOT a reflection upon RMS. Simply that I would have liked to have more time on the system before I needed to make changes to our rate. Again, RMS has been wonderful providing me with the training necessary.)

Recommendations

Take advantage of the training tutorials, they help.

 
 

from A Beach Retreat on Casey Key
Specialty: Condo Hotel
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Likes Best

Software is very very versatile. We are individually owned condos but we run like a hotel so we had a tough time finding software that checked all of our boxes and RMS did. Our sales rep did a great job making sure that the software was going to meet all of our needs.

Likes Least

We have not had any negatives with this product - everything has been great.

Recommendations

Ask a lot of questions. RMS customer service has been great helping us get the answers we needed in order to make sure the software fit our needs.

 
 

from Shadow Hills RV Resort
Specialty: Resort
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

I came in this job with no knowledge.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like RMS due to the easy way to bring up returning guest. When I have a problem, I can email the issue or call, and they are so friendly and ready to help with any problem that occurs. The interactive map is great to let guests know what is open to make a reservation.

Likes Least

I wish we could print the screen where the org. reservation is made so all of the details show up. There is a print button, but it does not print anything.

Recommendations

If you are not sure, do not mess up the program. Call the great support team and they will help you correct it.

 
 
 
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