Sirvoy Software


 

Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. 

Sirvoy’s booking management system can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings.

Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages to guests. Available booking channels include Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld and more.

Support is provided through an online knowledge base, over the phone and via email. Pricing is per month.

 

Sirvoy - Booking list view
 
  • Sirvoy - Booking list view
    Booking list view
  • Sirvoy - Calendar view
    Calendar view
  • Sirvoy - New booking page
    New booking page
  • Sirvoy - Rates view
    Rates view
  • Sirvoy - Units view
    Units view
Supported Operating System(s):
Web browser (OS agnostic)

96 Reviews of Sirvoy

Showing 1-20 of 96

 

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Per from Hirtshals Kro
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Simple to use, easy to setup.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Contgrol of my bookings.

Pros

Stable, easy to use on an daily basic, deliver all data you need. And you can start up like its an electronic paper you use, and expande with a lot of funktions.

Cons

There is no dummy room, you can use as a memory, you have setup up an x-tra room, which disturb the statistic and is bookabale as reel room.

Source: Capterra
 

Veronica from 110 Hampden Serviced Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Have only migrated to Sirvoy recently

Ease-of-use

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A central easy booking system.

Pros

The customer support is great with the chat format readily accessible. Setup was quite easy, still new so hoping for more improvements.

Cons

It desperately needs an App. It would be so much easier to manage my business. We don't operate with staff onsite 24/7 and being away from the business it's important that guest details are accessible quickly and efficiently out of normal business hours.

Source: Capterra
 

Simon from BizzBigg
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Easy to use, time saving and great help for the business!

Ease-of-use

Functionality

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Value for Money

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It saves me and my clients a lot of time and makes the daily business of hotels and hostels easier. I love the integration of some of the most popular booking engines that exist and helps with the correspondence with guests. Automats routine tasks with an ease which has hardly be known before. As I worked a long time in this industry, this is what we needed so badly!

Pros

The simplicity and intuitive handling of daily tasks of your business creates a great work flow. I love the rates section and automatic price changes which can be adjusted to seasonal or promotional needs. Awesome is the channel manager which connects the hotel and availability to a wide range of popular booking engines.

Cons

Statistics could be a bit more detailed and exportable to other applications. As well as some tutorial videos would be appreciated.

Source: Capterra
 

Mara from Summit mountain lodge

May 2017

May 2017

Made our booking system super easy

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

Love how easy it is to cancel a reservation or to add nights, everytime there is something new that I need and cant find the function I can always ask someone on the live chat instead of sending an email and waiting for my answer.

Cons

Maybe that is a little bit hard to get all the email address of my past customers at once, i was able to find them but the format is not as easy to read

Source: Capterra
 

Ryan from Mountain Pine Motel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Sirvoy offers a solid platform that has not failed us in the 3 years we have used it.

Ease-of-use

Functionality

Product Quality

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Value for Money

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We now do 75% of our bookings online through our own website thanks to Sirvoy

Pros

Sirvoy is simple to use and offers a tremendous amount of functionality for the cost. Sirvoy has taken our little 25 unit motel online, and in the 3 years we have been using Sirvoy, it has not let us down once. The ease of use is a big reason I recommend it-- some of my employees are in their 70s and 80s and have never used a computer before, and they were able to figure out Sirvoy in a matter of minutes. I researched many other options and Sirvoy offers most of the functionality of its competitors for a much more reasonable price.

Cons

My only issue with Sirvoy is the fact that it relies completely on internet connectivity. I would like there to be a way to download an offline calendar for emergencies.

Source: Capterra
 

Ildiko from Greystone Lodge
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Sirvoy has made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Bookings are simple. Customer information is easily available. Calendar views are quick. I love Sirvoy.

Pros

The interface is user-friendly. All information for the guests are on one screen. Bookings are so simple. Functionality is flawless.

Cons

There is nothing I don't like about Sirvoy. The only thing that is a tiny small bit irritating is the new option to send an email once the booking is confirmed as I prefer to customise the email before sending to the guest so I need to click cancel to not send the email. Such a minor detail hardly worth mentioning.

Source: Capterra
 

Avivone from Le Vangbua Villa
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Sirvoy system is very useful for small business, with good value money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Easy to use, simple, logic. Easy to learn, clear and very practical.
Customer service quick and helpful.

Cons

need to add extra fake room as when fully booked we can move rooms, so statistics is wrong.

invoicing : in system sometimes my team forget to register payment and they invoiced directly which is wrong so if sirvoy can pop-up and restrict the transaction before, it should be good so they know that payment must be registered before.

Currency : system is in USD , and we receive money sometimes in local currency or others. System only accept USD. (To be able to accept different currency)


Source: Capterra
 

Madolyn from Crestone inn

April 2017

April 2017

Its easy to use. My guests tell me its easy to book online.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

The thing i most like about this software is that i can access it easily from my smart phone when i am away from my desk

Cons

I least like that it doesn't have it's own app. It would be easier tho use if it had an ap in the ap store.

Source: Capterra
 

Yolanda from Basto Hotell och Cottages
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

The software is very good!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I get the functionality of a bookingsoftware that is need such as bookingoverview, invoicing,
statistic ect.

Cons

Being a non technical person some of the most important such connecting it to my guests providers, instruction is still difficult to follow and I wish the technical will help more not just
giving you a link that most if the time is difficult to follow as a non technical person.

Source: Capterra
 

Ploy from Kanavera House
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great and affordable pms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Help me out a lot to manage all the reservation and track all the income from all the reservations...

Pros

The software is user-friendly, very easy to use. The software help me out alot, it included a simple booking engine for your website and channel manager for popular OTAs in an affordable price. What I like the most is the customer support for Sirvoy pms, the live chat support is really a great help for many times.

Cons

The booking engine.
I'm hoping for more function in the booking engine in the next version.
There are only a specification card to print out instead of a registration card.

Source: Capterra
 

James from B&B Ranch
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great product need to integrate to crm tool for more relationship management functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Complete reservation system and integration to the other third party networks.

Pros

Ease of use, integration to third party networks and complete reservation package to include customer communications.

Cons

Limited functionality from a customer relationship management perspective. Would be outstanding product if integrated to CRM tool to expand relationship and revenue opportunities.

Source: Capterra
 

Anna from Park Hotell i Västervik Ab
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its easy, and so quick to get started. I would love to have some more functions but when I look at other systems the conclusion is always the same, this is great value for money.

Pros

Simplicity. Easy to learn and easy to get started.

Cons

I work with different rates on different days and periods and this could really be improved. It takes me so much time. An easy thing to do is to make it possible to copy a period with rates to new dates. It would also be great to be able to lower the rates for all rooms with for example same amount or percent via just one click.

Source: Capterra
 

Carlos from Solmar Alojamentos

April 2017

April 2017

simple to use and very efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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I have used Sirvoy booking system in all my properties since 2011 and it was very usefull in managing and optimizing my reservations .

Source: Capterra
 

Wai Wai from Wai Wai's Place Bed and Breakfast

April 2017

April 2017

Very Good booking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Our guest easy to book with Sirvoy Booking System and the payment is valuable. We are easy to put booking as well. The system is easy to understand for everyone user. We like to use this booking system!! We have been using 2 years!

Source: Capterra
 

anicca from ashburton cookery school
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Good online system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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We use Sirvoy for our 13 room Bed and Breakfast accommodation business. We find it easy to use and it is reliable. We would recommend this to any accommodation business.

Source: Capterra
 

Mogens from Villa Blomberg A/S
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Efficient and easy to use - booking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a hostel with 30 different rooms with different numbers of beds as well, and Sirvoy handle it close to perfect! I've used ERP systems and web-shops for many years but Sirvoy are close to the best system I've ever used. And the support online are working sundays/evenings (I'm situated in Denmark, so there is a time difference) and answers very fast. Very, very recommendable!!!

Pros

Easy to use.

Cons

The invoice system are a bit difficult to find out.

Source: Capterra
 

Wes from MOJO SURF
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Amazing customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

The system is really good and very user friendly, if a little ridged at time.
But what really makes me come back Sirvoy time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys!!!!!!!!!!

Pros

USER FREINDLY, CUSTOMEER SERVICE

Cons

A little set in is ways, cant edit some features.

Advice to Others

Nope

Source: Capterra
 

Joakim from Havshotellet i Malmö AB (Strand Hotell)
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great overview with almost all basic features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Great online based booking system with good compatibility and great service. Easy overview and a great calendar. I do however miss a better email service with easy templates, or better way to use pictures in your mails. Also more mobile-friendly booking form for webpage.

Source: Capterra
 

Sofia from Grand Hotel Jönköping
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Review from Grand Hotel Jönköping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We are very pleased with Sirvoy and impressed with the way they are developing the system.
Keep up the pace and the good work and you will go far.

Pros

Simple, easy to learn, logic, easy to change settings

Cons

Still missing some things like for example being able to see day by day price in a reservation made over several days.

Source: Capterra
 

Anja from Lords Lodge Backpackers
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy-to-use software for smallerbusinesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We're using Sirvoy for a small hostel and have been setting it up ourselves with no problems. The customer service is great and they find workarounds for you if a certain functionality is missing. After extensive research this was the best and also cheapest solution for a business of our size. It's continuously improving and the developers are happy to implement new suggestions. Breaking bookings could be easier and we have decided against using the built-in Channel Manager as we have a lot of long-term guests and updating availability manually is not possible. That means we put our bookings in manually but that works smoothly enough and still faster than in the program we used before. Big plus: one of the few reservation softwares that's designed well and intuitive.

Pros

Design, usability, support, features

Cons

lack of manually adjustable channel manager like the siteminder inventory

Advice to Others

Always ask the support if anything's missing, they most likely find a solution for you

Source: Capterra