Zonka Feedback Software


 

Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The system can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business.

The feedback forms are fully customizable to match the branding of the company, and employ rating scales, pre-defined templates and a form builder. Customers can then complete forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase.

A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality is collaborative so that a team can add tasks or notes or send emails to customers. Zonka Feedback can also alert managers about negative feedback via SMS messaging so it can be addressed immediately.

Zonka Feedback offers reporting features to dissect the feedback data and provide actionable information to improve the business.

 

Zonka Feedback - Feedback statistics dashboard
 
  • Zonka Feedback - Feedback statistics dashboard
    Feedback statistics dashboard
  • Zonka Feedback - Response manager
    Response manager
  • Zonka Feedback - Summary reports
    Summary reports
  • Zonka Feedback - Feedback analysis
    Feedback analysis
  • Zonka Feedback - Detailed reports
    Detailed reports
  • Zonka Feedback - Real-time email alerts
    Real-time email alerts
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

2 Reviews of Zonka Feedback

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Louis from Griswold Home Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Zonka has been a huge help in gathering client satisfaction data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great data around client satisfaction.

Pros

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes.

Cons

I have yet to encounter much that I would change. Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

Source: Capterra
 

Vinit from Health City Cayman Islands
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great.

-The app does the complete analysis so it saves time

-The dashboard gives to complete live information so that you can act on feedback real time.

Source: Capterra