Zonka Feedback offers feedback forms and customer satisfaction surveys in various formats, such as on a tablet or on a kiosk, designed for companies to gather and analyze the data. The system can be utilized by hotels and other hospitality businesses, spas and salons, retail chains, banks, health care or any other consumer-oriented business.
The feedback forms are fully customizable to match the branding of the company, and employ rating scales, pre-defined templates and a form builder. Customers can then complete forms on a kiosk in a hotel lobby, for example, or by tablet following a purchase.
A guest feedback manager can support multiple locations and sources of feedback so that chain businesses can manage data from all customers. This functionality is collaborative so that a team can add tasks or notes or send emails to customers. Zonka Feedback can also alert managers about negative feedback via SMS messaging so it can be addressed immediately.
Zonka Feedback offers reporting features to dissect the feedback data and provide actionable information to improve the business.