7shifts Software


 

7shifts is an online employee scheduling software system designed for shift workers operating in the restaurant industry. The solution allows employees to check their upcoming shifts, scheduled availability and time-off requests from the 7shifts home screen using a mobile app.

If a worker is unexpectedly unable to make it to their assigned shift, the app allows employees to offer their shifts to other workers who are available, who can then bid on that shift. The unavailable employee can then reassign their shift to another worker with a single click.

If an employee’s availability changes, they can make a note within the app, which managers can then view and approve. Workers can even request time off, and managers can view and approve these requests from their own mobile device.

7shifts enables social networking via a feature called the "Wall," which allows employees to post messages about upcoming social events or remind colleagues of upcoming work assignments.

 

7shifts - Employee wall
 
  • 7shifts - Employee wall
    Employee wall
  • 7shifts - Manager approval
    Manager approval
  • 7shifts - Shift change
    Shift change
  • 7shifts - Shift dashboard
    Shift dashboard
  • 7shifts - Shift trade approval
    Shift trade approval
  • 7shifts - Time off request
    Time off request
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

210 Reviews of 7shifts

 

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Software Advice Reviews (5)
More Reviews (205)

Showing 1-5 of 5

Diamond from Housen Homecare
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

7shifts is amazing!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that it allows employees to check their upcoming shifts, scheduled availability and time-off requests.

Cons

I think that the wall feature creates an opening for unprofessionalism. Employees can post anything on the wall.

 
 

Dan from Manny's
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

WORST CUSTOMER SERVICE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using the product for the last 5 months. The lie and say they will get back to you on the weekends. I have called for support on many Friday afternoons and Saturdays and don't hear back until Monday. I suggested they change the language to say Mon-Friday support but they refuse and said they are going to hire someone to help at some point.

Pros

Easy to set up

Cons

POOR service

Advice to Others

Don't buy unless you only work Monday-Friday

 
 

Andrew from O'Hanlons Restaurant/Pub
Specialty: Hospitality / Travel

June 2016

June 2016

Awesome scheduling app for restaurants and pubs!

Ease-of-use

Functionality

Product Quality

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Likes Best

7 Shifts has been awesome to use. Everything from scheduling, to shift changes to keeping the staff up to date on upcoming reservations, events and bands playing at the pub, it's all there. There is a lot of very useful features on the app, however it still maintains an efficient level of simplicity at the same time.

I'm so happy that we made the switch in our scheduling routine to using 7Shifts. The amount of time and head-aches I have saved in the few short months we've been using 7Shifts has been incredible.

I would recommend this program to anybody in the industry looking for a simple and easy-to-use method of scheduling that is beneficial to both management and employees. 15 years of doing the schedule the same way, we gave 7Shifts a try a few months ago and will never go back to the way we did things before.

Likes Least

Honestly, they're great. Can't say a bad thing. They're always progressing and making improvements.

Recommendations

There are a few scheduling softwares out there focused on restaurants (HotSchedules/ScheduleFly), but we've found this to be the best in terms of bang for your buck.

 
 

Kelsey from urban COFFEE lounge
Specialty: Food / Beverage

March 2015

March 2015

HUGE time saver and made scheduling across multiple locations possible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has so many additional functions than other scheduling software that we've tried, and every time I think of a feature that would make it even better, they have taken my feedback and have worked on adding it!

Likes Least

There have been some issues pulling hours for payroll, which is time consuming and frustrating. But they've always been responsive in helping get them sorted out.

Recommendations

Try it! Especially if you have multiple locations. It literally saves you hours!

 
 

Alicia from Urban Coffee Lounge
Specialty: Food / Beverage

March 2015

March 2015

Much better than Excel!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

- I love the App to see the quick look at the schedule, approve or deny requests, and update availability in moments.
- Additional features continue to be available that advance our experience.
- Overall ease of use for the staff and communication about their schedule (availability & time off requests)

Likes Least

The problems we have had over the past year with incorrect reporting. Several times, the data was not what it should have been (missing lunch breaks, issues with overtime, etc). This has cost us (on more than one occasion) several hours of payroll-day headaches and frustration while we tried to figure out the problem, which was an issue on 7shifts' end.

Recommendations

I don't have any recommendations for others.

 
 
 
Showing 1-20 of 205

Donny from Chardonnay Assisted Living
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Support

way less time spent on scheduling than before. Also, it puts the impetus on the employees to take a more active role in their own scheduling. They feel more in charge and, as a result, more responsibility.

Pros

It's easy to use, the price is right, it is way better than our old paper system, and it shares scheduling responsibility with the employees

Cons

Using the 7punches app on our time clock Android tablets can be quirky sometimes. Sometimes, it loses connection or doesn't save punches. Most of the time it works well, however.

Source: Capterra
 

Bernie from A&W Long John Silvers

July 2017

July 2017

So far I like it and my employees like it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
Support
Pros

Being able to get it to my employees electronically.

Cons

I cannot show an employee in 2 different positions. ie If the cook and cashier, they can only be listed with one of the two groups, not both.

Source: Capterra
 

Dale from TRCU Coffee
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

I love the ease of use when making schedules and keeping track of availability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Better staff and schedule management. would like to get more into the integrations and how to get the best out of that in terms of budgeting.

Pros

Well Designed and simple to use. Each staff member is able to control their schedule in a much more efficient way, causing less errors.

Cons

Could to with a weekly view on the app for the administrator role to be able to see easier as they are often on the go when working with schedules.

Source: Capterra
 

Christian from instant-ageless.de
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Okay... but needs a lot of tweaking!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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already posted in review

Pros

*Ability to modify manager log book sections.
*Roles / Time frames
*Ability to view schedule based on time frames to make sure there aren't any holes in the schedules (you won't miss filling a spot needed!)
*When customer service is live and can chat online, you get quick helpful responses

Cons

*customer service offline- not helpful. Poor responses and long response times
*server down for over 4 hours and no real reason why on it took them so long to realize it was down
*print functions are horrible
*you pay for better package but you canNOT see the sections you now have access to (which I paid for!) Ridiculous you can't see it on a printable version or for each employee. Only a manager can see it
*glitches in posting in manager log on phone versus online. Since they couldn't replicate the error, they can't fix it. Lame... I sent pictures as proof, yet they can't figure out their programming issue?
*They need to fix a plethora of issues. I can't remember them all off the top of my head

Source: Capterra
 

Billy from Clean Juice

June 2017

June 2017

I small learning curve from my previous software but it is easy to navigate and self teach.

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Pros

The shift Pool for employees is an easy tool to minimize my involvement in shift trades. I can simply choose to approve or deny.

Cons

I dont like the new update that changes the group order in which employees are listed for the scheduled week.

Source: Capterra
 

Barry from The Brass Tap at The Fitzgerald
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This software is very easy to implement and use.

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

Our employees find the access and communication tools to be fantastic.

I like building a schedule in as little as an hour, and then being able to communicate the schedule with my team prior to posting it.

The mobile app is really nice and easy to use.

Cons

I actually don't have much to complain about. I wish that the integration with Toast worked better, but it isn't bad.

Source: Capterra
 

darrell from Ricky's All Day Grill
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

saves us so much time and makes managing the schedule and shifts a breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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time savings, better communication with staff regarding their schedules, payroll management allowing us to see and save

Pros

The communication of shift changes and alerts as well as the ease of doing the schedule with the drag and drop features, love the punch clock feature especially showing the schedule vs actual

Cons

editing punches half the staff you have to type in the time where as many the times appear as a drop down allowing you to edit with the mouse

Source: Capterra
 

Kent from Highlander Public House

June 2017

June 2017

Not very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The app. Other than that and it calculates labor dollars not much else I like about the program. To hard to use.

Cons

To hard to assign shifts and move them. Sometimes they float back to where the were. Also after making changes no need to save it just accepts all changes. In case you want to put back to normal you can't.

Source: Capterra
 

Scott from Hogtown Smoke Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This is the BEST scheduling software our company has ever used!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

Ease of use, and ties in to our POS system. Helps us schedule to budget, and monitor any potential overages before they happen.

Source: Capterra
 

Harry from Mr. Mac's
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Customer service is amazing! Anytime I have a question, it is answered! Incredible!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Full visibility of what is happening in the restaurants at all times. Schedules, manager log book, requests for time off, availability changes... system shows you everything immediately. It's amazing!

Pros

Program is user friendly and has exceeded all my needs. It is more of my errors that hinder anything. The software has been great. When I have an issue because of something I did wrong, again, service is impeccable!

Cons

If I had to nitpick, I would say that when I or any of my managers "X" the window, it should automatically log them out. Or after no use for a set time, auto log them out.

Source: Capterra
 

Jeff from Amigos Cantina
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Has made schedule writing easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ability of staff to trade shifts, give up shifts and request times off. Makes it a lot easier when filling in the names to fill a shift from template

Cons

Make it easier to print daily lineup and schedule. Too many clicks in order to bring up the PDF which then required additional clicks

Source: Capterra
 

Emiliano from Quiubo
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Good and great value. I wish it had a few more features but overall we are very happy

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

The is price right for what you get and it is fairly easy to use. I enjoyed the messaging aspect of it too.

Cons

You can't copy and paste shifts and it doesn't have a scheduler (at least my version), perhaps other version do. I would also like an integration with breadcrumb in order to enforce clock in times. It would be nice to have an rsvp system for when an event is announced such as training or a class

Source: Capterra
 

Matthew from Mercy lounge

June 2017

June 2017

I've tried several scheduling apps and this one is by far the best in every way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

No glitches, easy to plug in data, many features. I can add an unlimited amount of employees and you can't beat the price. Phone app is excellent

Cons

None to speak of really. There is a little bit of confusion when there are multiple "open shifts" and multiple people claim the same one and the other is still available.

Source: Capterra
 

Brooke from Mavericks Cantina
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

So far a great product but we have run into some tech glitches using the app

Ease-of-use

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Scheduling, timely announcements to employees, manager log book is super helpful to keep track of daily restaurant happenings.

Pros

Covenience. It's easy to connect with my employees on a timely basis. I'm able to send out announcements, easily find their information and have all their requests and availability in one place.

Cons

The few glitches we've had, have screwed up our schedule when we sent it out which can cause chaos once it's posted. Other than those small issues, it's been pretty simple and easy to use

Source: Capterra
 

Kyle from Winston Diner & Drive-thru
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Love the app, make scheduling so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

The fact that all my employees are on the same page with the schedule, they have more control of there time.

Cons

I would love to see the employer side be more app based than online. I do like the new features in the app as well. Would also love to copy and paste times.

Source: Capterra
 

Dawn from bluebird cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Works great!

Ease-of-use

Functionality

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Customer Support

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Pros

I really enjoy they Accessibility to the schedule and picking up shifts. Messaging employees through the app has also cut out of the traffic through my personal phone is helpful!

Cons

I don't like that you Cannot "swap shifts" like just swapping one for another. I also wish you could sync your schedule to your calendar!

Source: Capterra
 

Elena from Binga's Stadium
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use, Staff loves it. Happy Staff = Win Win

Ease-of-use

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Saves me time from using excel documents to post the schedule

Pros

The concept of the scheduling software is fantastic. It's very user friendly. It saves so much time with managing the employees time off, shift changes etc. Anyone in the restaurant industry looking for a quick fix for making their schedules, this is it!

Cons

Have had some issues with the app. They keep updating it which is a plus! You should be able to not put in a time under events for all day events. It should not automatically default to 12am. Different Managers should be able to have their own default schedule that it automatically goes to.

Source: Capterra
 

Julie from Enlow LLC
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Small business used for 2 months. Very difficult to cancel. NO ability to refund fees ever.

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Pros

Accurately reports time when staff clock in; no mistakes noted on time sheets; we utilized the iPad app for clocking in at the store.

Cons

The only way to completely cancel your account is to call and speak to someone in person. Online cancellation is not enough to stop billing. Per customer rep, the billing software is unable to refund fees under any circumstances. This company charged me for months of unused services after I had cancelled online, but claims to be unable to refund.

Source: Capterra
 

Tory from Beaver Street Brewery
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Lots of Bang for the Buck!

Ease-of-use

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7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Pros

Easy to use
Great tutorials
Fast and friendly support staff
Efficiency for reviewing labor
Incredibly communication tool between staff and management
Consider suggestions for functions and features and notify you if they become implemented
Fair price for the power of the product

Advice to Others

It is a more basic tracking and scheduling software. If you are in need of in-depth reports, then this may not be for you. For our needs, it has been incredible!

Source: Capterra
 

curtis from JT TRAVEL PLAZA

April 2017

April 2017

Saved my Sanity- And my business.

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We were a new business with a Restaurant and C-Store. Scheduling the labor for both businesses was taking all my time, plus having each employee verbally tell me when they need time off, school schedules, etc was driving me crazy, not to mention all the lost papers. With 7-shifts and the time off request and availability function, employees do the work. And with the shift pool function- it's even better. Properly trained employees can switch shifts with other employees using their smart phone with other employees and all I have to do as manager is approve. SO MUCH EASIER- I HAVE MY SANITY BACK.
My employees love it, and their is no excuse for missing a shift. Plus shift changes are a piece of cake- all I have to do is 'publish' the changes and the employee gets a txt. No more calls!
But the greatest management tool has been the weekly budget tool. With a new business, my labor cost were out of control. I can now look at the projected labor cost per day and week, and base on sales projection raise or lower the hours worked. With this function, I has literately saved hundreds if not thousands of dollars. It saved my business.

Source: Capterra