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Overall customer rating: Customer rating:

 (338)

 (184)

Recommended by: Recommended by:

83% of users

70% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“This platform is outstanding. The user interface is excellent, and the customer support is top notch! BambooHR invites feedback from users and implements requested changes.”

- Christine Fade, Unified Social

“It’s an incredible platform and service. It simplified what had been a total nightmare for me into a completely digital process that I could do in a matter of minutes. It has saved me significant time, money and headaches.”

- Yitz Mendlowitz, PAAY

Most negative review: Most negative review:

“A lot of functionality is surface-level. Once you dig into it, you realize it's not as flexible as you originally thought. The vendor does nothing to see problems through.”

- Nicole Boddam-Whetham, Noggin IT

“The product wasn’t what they promised it would be. Although they may claim to have a long list of features, they aren't fully developed. I felt like they built everything just so that they could check a feature off of the list.”

- Joel Calvert, Property Solutions

Pricing:

How it's priced: How it's priced:

BambooHR is a cloud-based solution. You pay a monthly subscription fee for each user login based on the number of employees at your company.

Zenefits is a free, cloud-based solution.

Contract term: Contract term:

BambooHR requires no contract for cloud-based deployment.

Zenefits requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional fees apply for optional training.

Additional fees apply for some optional features and implementation.

Recurring costs: Recurring costs:

None, beyond subscription fees.

No recurring costs.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (338)

 (184)

Most positive review: Most positive review:

“The UI is clean and the system is easy to set up and maintain. The employee self-service was also easy and intuitive for our employees to use.”

- Sharon Slonaker, HR Unleashed

“Everything is just a few clicks of a button. It got rid of all the annoying paperwork and easily explained what was needed to do. And they took care of all the hard parts behind the scenes.”

- Yitz Mendlowitz, PAAY

Most negative review: Most negative review:

“Setting up permissions is a little more complicated than I think it should be. Setting up and getting documents signed is also difficult.”

- Samantha Glasberg, Stitch (Formerly RJMetrics)

“There are many kinks, and you aren’t able to change their default options. [The] API is not accessible, and good luck trying to get the representative to know what an API actually is.”

- Danielle Pirrone, Brilliant Transportation

Support:

Overall customer rating: Customer rating:

 (338)

 (184)

Most positive review: Most positive review:

“Very user friendly, fantastic support from the sales phase right through to implementation! It's everything we need and nothing we don't.”

- Suzanne Keel, Mico Cooling Corp.

“Our rep has bent over backwards doing things that weren’t even their responsibility, … often responding to our messages in the middle of the night. I’m amazed at the culture of hard work and real customer care.”

- Ryan Petersen, Flexport

Most negative review: Most negative review:

“I do not like the vendor’s support style. You may deal with multiple people on one request and have no contact information for a specific person.”

- Angie Shea, TerraGraphics Environmental Engineering

“The level of service they provide to client companies is atrocious. … The communication channels are muddled and contact back is not consistent.”

- Juliette McIlroy, YourMechanic.com

Phone support: Phone support:

Toll-free phone support included in subscription fee.

Toll-free phone support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

Online case submission available to all users.

Online support options: Online support options:

Free online access to help website is available to users.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Customized training classes are available for purchase.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.