For companies that know the importance of timely, relevant customer feedback, Hively offers a solution to quickly and easily gather data on customer happiness in real-time at every single touch point and transaction. It also reveals which employees are the most successful at promoting this satisfaction, since the feedback is specific to transactions and individual team members, ensuring the data is meaningful and actionable.
With Hively, customers can provide feedback with one click. This simple outreach garners better results than surveys, which traditionally have a low engagement rate simply because they take time. With Hively, customers are empowered to provide feedback in a fast, convenient way. Unlike surveys, in which the data has to be collected, sorted and then sent to the appropriate departments, customer satisfaction from Hively is gathered and available in real time.
Each team member is given a personal rating snippet, which appears in every email, ticket or website interaction, allowing customers to rate their performance. Organizations can also use Hively to request customer feedback after a call, webinar or project. Team members earn points based on customer happiness and this data can be reviewed weekly, monthly or continually via email or the Hively leaderboard.
Setup takes minutes and pricing is a monthly subscription based on the number of team members using the software. It integrates seamlessly with any email client, ticket tracking system or CRM, from Outlook to ZenDesk to Salesforce.
For companies seeking a simple, meaningful way to measure customer happiness, Hively offers an effective and convenient solution.
Mansie from Modify Watches
Getting feedback from customers in a convenient manner
No preference really. Perhaps a sorting system to rank ratings
I recommend looking into a platform that allows for tags and help questions
Peter from 11 Bridges
Date: December 2011
Hively is the simplest application we've ever used for gathering customer feedback. Our customers love it and so do our employees. Set up was quick and easy and it's incredibly affordable.
Previously, we were sending surveys for measure of customer satisfaction but these surveys only had a 3% engagement rate. With Hively, our engagement rate has been above 40% and we get feedback in real time. It's the best customer satisfaction tool we've ever used. I highly recommend it.