With more than 25 years in the industry, Infinisource recognizes the importance of your human capital. iSolved by Infinisource is a comprehensive, highly scalable suite of applications that contains all the tools you need to effectively manage and grow that human capital, all accessible from a single login and database.
From a single source, HR and payroll managers can schedule upcoming shifts, review overtime, write performance reports, elect benefits, and preview payroll in real-time, all without having to navigate away from the system. The system was also designed to grow with your company, so as your needs expand, so do iSolved's capabilities.
At the core of this web native application are three main modules: core HR, payroll, and time and attendance. From a single point of entry fully accessible from any device with an Internet connection, users have access to commonly needed, important information. iSolved also includes a number of self-service capabilities for both managers and employees. Managers can quickly and easily track vacation schedules, adjust employee compensation, create performance reviews, and more. Employees can access their pay stubs, review new company policies, and enroll in benefits.
iSolved by Inifnisource has simple, straightforward pricing based on employee count, with no hidden or additional fees. It's suitable for companies with 20 to 2500 employees in just about any industry. We recommend iSolved to any growing company seeking a flexible, scalable HR system to simplify human resource management.
Coltan from Mountain Land Rehabilitation
Specialty: Healthcare / Medical
Employees number: 201-500 employees
iSolved seems to be great for payroll but on the HRIS side of things, it is very rigid. No system customization is available to run workflows (specifically with New Hires and Terminations, but also for a number of other items), Reporting for open enrollment did not communicate to our benefits administrator and we had to manually manipulate the data to match what needed to be transmitted. For this, we were not able to automatically push data and have had to manually enter it every month.
Timekeeping has been an issue because we have employees that work in various departments and the system does not do well with that.
HR doesn't have the ability to do very much and have to get iSolved reps to do it for us. Overall a very rigid system with little to no flexibility to make a system work for our company.
I am sure this would be a great system for whatever it was originally created, however, it does not work for health care
Jenessa from COMPanion Corporation
Specialty: Software / Technology
Employees number: 11-50 employees
As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed!
The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!!
Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time.
When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours!
Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient.
I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.
Phillip from SHS
Employees number: 2-10 employees
isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.
Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.
Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.
It's very inexpensive so for your money its one of the best out there and I've seen a lot. Do your research and demo other systems.
Damasia from Kortmed Marketing & Management
Specialty: Healthcare / Medical
Employees number: 51-200 employees
This product brings to the table all the solutions I was looking for and streamlines payroll, onboarding, benefit administration all into one place.
Tessa from McJak Candy Company
Pretty inexpensive, but other than that, I haven't been too happy with it
Not user friendly at all, very difficult for the employees and they became frustrated
Do not recommend if you have employees that are not tech savvy.
Amy from Voila Auto Group
Specialty: Auto Dealership
That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.
That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.
The value for this product is phenomenal. In other words, what I'm getting for what I pay is above and beyond any product I've looked at. I have found that there is no "perfect" product out there, that has absolutely everything I want, and the way I want it, so why pay thousands of dollars for something I'm not 100% happy with, when I can pay hundreds for something I'm VERY satisfied with. What makes this product all that more valuable is the customer service team. Instead of them asking me to do everything, and pushing back, they have gone above and beyond to not only help me understand the product better, but also will help me out in a pinch in actually getting things done. For me, and what I'm looking for in an HRIS/HRMS, it is WELL worth both the set up fees, and ongoing fees. It makes sense to me, AND they don't come back and nickel and dime me to death, adding on costs for either reports, or processing something, at a later date. HOPEFULLY that doesn't change!!
John from MTN Retail Advisors
Payroll service review
Ease of use, fairly straight forward on-line interface and variety of services options.
They used to assign a "Client Account Manager" that we could email or call any time we needed help. They no longer have one representative for us but a team of customer service agents.
It really depends on your specific company needsäóîbut decide if you want a "personal company representative" or if a team of service agents will work for you.
Jordan from Blue Raven Solar
Specialty: Other Services
I love the intuitive flow of the software, especially between different modules (TimeForce, Payroll, HR, etc.). I also love their reporting tool. It is one of the most robust and dynamic reporting tools I have experienced with hr/payroll needs. I also love their pricing model. When comparing to other vendors, I found that iSolved was the best to accommodate for economies of scale at reasonable prices.
I wish the payroll module had better integration options with accounting software. Currently it involves exporting a built report that is formatted in a CSV file to import into QuickBooks.
I highly recommend you take the time to walk through several demos to see how their software works. The system is built to handle some robust needs, and it can be overwhelming if you don't understand the purpose of different modules. The staff are helpful and knowledgeable with what they are doing.
Paula from Empire State Orthopaedics
Specialty: Healthcare / Medical
I like that I can manually enter a check or additional check for an employee at any time without running it through QuickBooks.
I dislike the new call any rep. I feel that when it was one-on-one with the rep, the rep knew more about my particular company. That has been lost.
iSolved is much better than ADP or others, as there is a system employees can log into to see all payments. If they are set up for direct deposit, you don't have to print a stub. It saves paper and money.
Troy from Grand Traverse Metro Fire Department
Specialty: Other Services
It was very easy to train over 90 employees on this program, as it was very user-friendly and easy to understand.
I dislike the unknown support of this product. We have had a great implementation team. We are at the point to transition over to regular tech support, which we have not had to use yet, but have heard it's not as good as the implementation team.
Try demos of other software to compare. This was by far the easiest to work through, even with our complex situation.
Laura from Nlets
The Employee Self-Serve portal is so helpful to me as the the single support staff for HR. It allows employees to update their records as well as obtain any HR or corporate documents electronically.
It has taken longer than expected to implement the timecard and payroll integration. This was due primarily to the fact that our company had so many variables in the time reporting feature.
The implementation specialists (SMEs) for this product have been outstanding. These are the individuals that need to ensure that the features you require are available, not the sales rep.