iSolved Software


 

With more than 25 years in the industry, Infinisource recognizes the importance of your human capital. iSolved by Infinisource is a comprehensive, highly scalable suite of applications that contains all the tools you need to effectively manage and grow that human capital, all accessible from a single login and database.

From a single source, HR and payroll managers can schedule upcoming shifts, review overtime, write performance reports, elect benefits, and preview payroll in real-time, all without having to navigate away from the system. The system was also designed to grow with your company, so as your needs expand, so do iSolved's capabilities. 

At the core of this web native application are three main modules: core HR, payroll, and time and attendance. From a single point of entry fully accessible from any device with an Internet connection, users have access to commonly needed, important information. iSolved also includes a number of self-service capabilities for both managers and employees. Managers can quickly and easily track vacation schedules, adjust employee compensation, create performance reviews, and more. Employees can access their pay stubs, review new company policies, and enroll in benefits.

iSolved by Inifnisource has simple, straightforward pricing based on employee count, with no hidden or additional fees. It's suitable for companies with 20 to 2500 employees in just about any industry. We recommend iSolved to any growing company seeking a flexible, scalable HR system to simplify human resource management.

 

iSolved - Dashboard
 
  • iSolved - Dashboard
    Dashboard
  • iSolved - Employee summary
    Employee summary
  • iSolved - Individual time entry
    Individual time entry
  • iSolved - Process payroll
    Process payroll
  • iSolved - Time entry grid
    Time entry grid
  • iSolved - Jobs
    Jobs
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

18 Reviews of iSolved

 

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Software Advice Reviews (15)
More Reviews (3)

Showing 1-15 of 15

Cameron from IPM&R
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

iSolved should be more like iSuck.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It took 6 months to implement 43 employees to be able to use iSolved, it started with our contract just sitting to be reviewed for almost a month, due to our salesman going on vacation, 1 failed go-live which had lasting repercussion through the whole term of our contract, the program was dreadfully slow, and extremely complex when it came to even just a simple time and attendance date range data being pulled into one streamed line summary report to setting up new employees. The lack of communication between iSolved employees, and between myself and their implementation specialist is a joke. The cartoon drawing of two people holding a can, attached by the string is what comes to mind reflecting on our experience with iSolved. Their helpfulness to help make a smooth transition for our company to use their software, was about as smooth as hitting rocks with a lawn mower. This company is not customer service based, they are cash based, and by that I mean, how much they can milk you for before you realize what a huge mistake you made and are now stuck in a year long contract with them, and even then your lucky to get out without paying more than you owe. My suggestion don't settle with iSolved.

Pros

The ACA reporting feature, tracking the FTE status of your current employees. Besides that nothing was stand out amazing.

Cons

From the moment the contract was signed to several months out of our contract, we are still dealing with the repercussions of a company, that does not know how to communicate, that does not put the customers needs other than what they get billed on a monthly basis as a priority.

 
 

Scott from Peoples State Bank
Specialty: Banking
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very easy system to use and it's great having payroll & time/attendance in a all in one system. It i"solved" our problem with time savings!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use, friendly customer service, great use for salaried employees and supervisors being able to enter in their own punches or their staffs. Overall the system is a PRO itself.

Cons

Sometimes the PTO balances screen "time off balances" can be confusing to employees on finding out how much PTO they have left to use in the year. Otherwise, nothing major, it's great system!

 
 

Damasia from Kortmed Marketing & Management
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Excellent, Cost Effective Payroll/HR Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer support is great and most often issue resolved on first call. Set up was quick and the system is very user friendly. Works well for both large companies and small entities with multiple entities/payrolls. Best pricing I've seen in the market for all the features this system offers. Especially the ACA Reporting, they make it extremely simple!

Cons

Should make the set up for reviews/questions/scheduling reviews easier for multiple entities. If they do this, then I would give them the 5 stars. Have had some issues with the TimeForce option, if I had to do it again would just go with the iSolved Time for the timekeeping option.

 
 

Tina from Arbonne
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Love, Love Love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its wonderful there is finally a product out there that everything is in one technology.

Pros

Scalable, efficient and easy to use

Cons

wish I moved sooner!

 
 

Coltan from Mountain Land Rehabilitation
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Extremely Rigid System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

iSolved seems to be great for payroll but on the HRIS side of things, it is very rigid. No system customization is available to run workflows (specifically with New Hires and Terminations, but also for a number of other items), Reporting for open enrollment did not communicate to our benefits administrator and we had to manually manipulate the data to match what needed to be transmitted. For this, we were not able to automatically push data and have had to manually enter it every month.

Timekeeping has been an issue because we have employees that work in various departments and the system does not do well with that.

HR doesn't have the ability to do very much and have to get iSolved reps to do it for us. Overall a very rigid system with little to no flexibility to make a system work for our company.

Advice to Others

I am sure this would be a great system for whatever it was originally created, however, it does not work for health care

 
 

Jenessa from COMPanion Corporation
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Terrible product with terrible protocols

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed!

The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!!

Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time.

When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours!

Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient.

I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

 
 

Phillip from SHS
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good not Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

isolved is a good system that does a little of everything. We use it for onboarding, Time and Attendance, HR and Payroll. It works well. Not a lot of bugs or issues. We really do like their customer service always willing to help and always follows up. The implementation was great.

Pros

Customer Service is Great. The implementation process was smooth. Payroll and HR Management is great.

Cons

Would like to see more attention paid to the Onboarding module. We would like it to be more customizable. I suppose changes and additions are on the way.

Advice to Others

It's very inexpensive so for your money its one of the best out there and I've seen a lot. Do your research and demo other systems.

 
 

Damasia from Kortmed Marketing & Management
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Time saver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product brings to the table all the solutions I was looking for and streamlines payroll, onboarding, benefit administration all into one place.

 
 

Tessa from McJak Candy Company
Specialty: Manufacturing

September 2016

September 2016

Liked it at first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Pretty inexpensive, but other than that, I haven't been too happy with it

Likes Least

Not user friendly at all, very difficult for the employees and they became frustrated

Recommendations

Do not recommend if you have employees that are not tech savvy.

 
 

Amy from Voila Auto Group
Specialty: Auto Dealership

September 2016

September 2016

HRIS Review of Infinisource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

That they have improved the product considerably, on an ongoing basis, over the last 2 years, which means they will continue to improve it as things change going forward.

Likes Least

That I was sold on it being an "all-inclusive" product 2 years ago, when it was not. It was a product that had integrated several partner products into one, which always means glitches and problems as information is translated from one system to another. Now they have changed that, but am now even more skeptical of what the sales folks tell me than before, unfortunately.

Recommendations

The value for this product is phenomenal. In other words, what I'm getting for what I pay is above and beyond any product I've looked at. I have found that there is no "perfect" product out there, that has absolutely everything I want, and the way I want it, so why pay thousands of dollars for something I'm not 100% happy with, when I can pay hundreds for something I'm VERY satisfied with. What makes this product all that more valuable is the customer service team. Instead of them asking me to do everything, and pushing back, they have gone above and beyond to not only help me understand the product better, but also will help me out in a pinch in actually getting things done. For me, and what I'm looking for in an HRIS/HRMS, it is WELL worth both the set up fees, and ongoing fees. It makes sense to me, AND they don't come back and nickel and dime me to death, adding on costs for either reports, or processing something, at a later date. HOPEFULLY that doesn't change!!

 
 

John from MTN Retail Advisors
Specialty: Consulting

April 2015

April 2015

Payroll service review

Ease-of-use

Functionality

Product Quality

Customer Support

Payroll service review

Likes Best

Ease of use, fairly straight forward on-line interface and variety of services options.

Likes Least

They used to assign a "Client Account Manager" that we could email or call any time we needed help. They no longer have one representative for us but a team of customer service agents.

Recommendations

It really depends on your specific company needsäóîbut decide if you want a "personal company representative" or if a team of service agents will work for you.

 
 

Jordan from Blue Raven Solar
Specialty: Other Services

February 2015

February 2015

Powerful and Robust Payroll Software and Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I love the intuitive flow of the software, especially between different modules (TimeForce, Payroll, HR, etc.). I also love their reporting tool. It is one of the most robust and dynamic reporting tools I have experienced with hr/payroll needs. I also love their pricing model. When comparing to other vendors, I found that iSolved was the best to accommodate for economies of scale at reasonable prices.

Likes Least

I wish the payroll module had better integration options with accounting software. Currently it involves exporting a built report that is formatted in a CSV file to import into QuickBooks.

Recommendations

I highly recommend you take the time to walk through several demos to see how their software works. The system is built to handle some robust needs, and it can be overwhelming if you don't understand the purpose of different modules. The staff are helpful and knowledgeable with what they are doing.

 
 

Paula from Empire State Orthopaedics
Specialty: Healthcare / Medical

February 2015

February 2015

ESO review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that I can manually enter a check or additional check for an employee at any time without running it through QuickBooks.

Likes Least

I dislike the new call any rep. I feel that when it was one-on-one with the rep, the rep knew more about my particular company. That has been lost.

Recommendations

iSolved is much better than ADP or others, as there is a system employees can log into to see all payments. If they are set up for direct deposit, you don't have to print a stub. It saves paper and money.

 
 

Troy from Grand Traverse Metro Fire Department
Specialty: Other Services

December 2014

December 2014

iSolved Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It was very easy to train over 90 employees on this program, as it was very user-friendly and easy to understand.

Likes Least

I dislike the unknown support of this product. We have had a great implementation team. We are at the point to transition over to regular tech support, which we have not had to use yet, but have heard it's not as good as the implementation team.

Recommendations

Try demos of other software to compare. This was by far the easiest to work through, even with our complex situation.

 
 

Laura from Nlets
Specialty: Telecommunications

June 2014

June 2014

A great tool for my HR Department of One!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Employee Self-Serve portal is so helpful to me as the the single support staff for HR. It allows employees to update their records as well as obtain any HR or corporate documents electronically.

Likes Least

It has taken longer than expected to implement the timecard and payroll integration. This was due primarily to the fact that our company had so many variables in the time reporting feature.

Recommendations

The implementation specialists (SMEs) for this product have been outstanding. These are the individuals that need to ensure that the features you require are available, not the sales rep.

 
 
 
Showing 1-3 of 3

Chris from Minges Bottling Group

February 2017

February 2017

Slow System Performance and Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using this system for almost 3 years. The performance of the system when we process our payroll is horrible. Today, we have not been able to get our payroll processed due to the system crashing and hanging up. Customer service does not seem to be as concerned with our problems as we are. It's hard to even get them to respond to requests for support, without getting nasty.

Source: Capterra
 

Rhonda from Pharmacists Mutual Insurance Company

January 2017

January 2017

Upgraded to iSolved Great switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company changed Payroll software to iSolved--love the flexibility for individuals to make changes as needed rather than asking HR to input everything e.g increase extra tax through the year. It is easy to maneuver through the platform and input what is needed. There are features not yet explored by our company and I'm anxious for more to be rolled out to us. Rated Customer Support and Value for Money 4 stars as I haven't had interactions with Customer Support and am unsure what the cost is to our company so unable to judge any higher.

Source: Capterra
 


June 2016

June 2016

so secure it trips over itself!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Using as an HR portal for time and employee management of all of the HR information. The functions it poses work, and as a way of securing my info, it is good i suppose, but as a daily portal it is useless.

Pros

Well presented and EXTREMELY, ANNOYINGLY secure.

Cons

This software requires SO much authentication that you basically can't get anything done. Every time I use it - even though I know my password and all of my authentication answers - I still have to go through fifteen minutes of authentication process involving TWO e-mails with authentication numbers, first to approve a password reset because it's been a few days, then to approve the computer I am on because... well.. because it's been a few days! Then the e-mail algorithm required is so complex and requires changing so often that everyone at my company has to write theirs down to remember it... where is the security in that?

Source: GetApp