Optimum Software


 

Optimum HRIS is a flagship human resource management solution from Optimum Solutions, offering payroll, HR and time & attendance management features. The solution is used across various industry verticals including healthcare, manufacturing, distribution, retail and transportation. Optimum HRIS offers the flexibility of being hosted on a cloud or deployed locally as an on-premise application.

Optimum HRIS offers robust payroll software system which helps organizations adhere to ACA/OSHA/HIPAA and many other government requirements of payroll processing and reporting. The system is capable of calculating taxes, managing employee benefits, generating and submitting tax forms. Businesses can directly deposit the employee salary into the registered bank account or print checks for them.

Optimum HRIS is also loaded with applicant tracking and ESS functionalities allowing recruiters to streamline their recruitment process, right from applicant tracking to employee onboarding. The employee attendance management feature allows managers to capture daily attendance of their employees and automatically calculate their payroll at the month end. The time & attendance management feature allows to record the time spent on various projects and other initiatives.

 

Optimum Solutions - Employee information screen
 
  • Optimum Solutions - Employee information screen
    Employee information screen
  • Optimum Solutions - Absence reason codes
    Absence reason codes
  • Optimum Solutions - Company information
    Company information
  • Optimum Solutions - Benefit screen
    Benefit screen
  • Optimum Solutions - Employee pay
    Employee pay
  • Optimum Solutions - Employee custom screen
    Employee custom screen
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

112 Reviews of Optimum Solutions

 

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Software Advice Reviews (46)
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Showing 1-20 of 46

Melissa from Untied Cerebral Palsy of Arkansas
Specialty: Non-Profit

April 2016

April 2016

New Optimum Solutions Costumer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.

Likes Least

The vendor is good. The product like any other has to be used and learned. Change is hard and learning a new system is as well. The more used the more comfortable I will be.

Recommendations

Don't be afraid to ask questions and don't assume it cannot perform a function without asking.

 
 

Jacklyn from Gemini Group
Specialty: Manufacturing

March 2016

March 2016

I have been working with Optimum for 2 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer service, customization, willingness to work with our unique company.

Likes Least

Product is hard to learn given the AS400 green screen format. Sometimes I feel like I am lost in the program and unable to get what I want out of it because of my lack of programming and IT knowledge. Sure there is usually help available (our IT department or customer service) but it is frustrating to have to ask to have a query made or something when I know what I want it seems like an extra step to go through another entity to help me with what seems like something that would be simple.

Recommendations

I would recommend that they evaluate using their own experiences.

 
 

Paulette from Gemini Group, Inc.
Specialty: Manufacturing

March 2016

March 2016

Have used Optimum for many years and grown with the programs.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer service is very good. The reps are very personable and knowledgeable.

Likes Least

Does not have some capabilities of some other systems we have seen. Reports are not always easy to run with the information you want. Since the program we have is not windows based it is not easy to train new employees to use the system.

Recommendations

Make sure and test the program before you purchase it. You may not be able to get all the capabilities you want unless you purchase add on packages.

 
 

Tori from Partners In Opportunities, Inc.
Specialty: Other Services

March 2016

March 2016

Optimum Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Questions are answered promptly and the step by step instructions that include print screens to view as I am performing each step. Reports are easy to obtain and I like that they can be produced in various formats (PDF, Excel, etc.)

Likes Least

No issues at this current time. There isn't anything that I can state that I least like about his product and vendor.

Recommendations

Make sure the evaluation is based on the needs of the company and that it will be put to good use. Obtain as much knowledge as possible and ask questions.

 
 

VIRGINIA from MORTON WILLIAMS SUPERMARKETS
Specialty: Retail

March 2016

March 2016

PAYROLL REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I LIKE ALL THE PAYROLL UPDATES WE RECEIVE WITHOUTH HAVING TO ASK AND BE CONCERNED

Likes Least

Very happy with the product and software and customer support.

Recommendations

TO COME FORWARD WITH SUGGESTIONS FOR EVERYONE TO BENEFIT FROM.

 
 

Dana from Mead Clark Lumber
Specialty: Retail

March 2016

March 2016

Easy to use, efficent and speedy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.

Likes Least

There are many "newest versions" that you need to update your system with which can be bothersome, but they are actually very easy to use.

Recommendations

I recommend that if you are looking for new software to give Optimum Solution a try. Take a "tour" of the system with a representative so you are able to discover all the features it has available. It is easy to use, fast to operate and maneuver around within the system.

 
 

Ray from Bear Republic Brewing Co.
Specialty: Food / Beverage

March 2016

March 2016

Quality HR software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Optimum HRIS is very functional and does what we need it to. They have made strides in the web interfaces of both the Suite application as well as their company website. The new branding and navigation is A+ compared to the old stuff.

Likes Least

Too frequent of update releases. I wish more testing could be done before they get released so I don't have to apply a new one once a week, three weeks in a row. This isn't always the case but I do feel updates are released too often a majority of the time.

Recommendations

The big 3 for me would be make sure that 1. The software you're purchasing is capable of doing everything you need it to. 2. Support is guaranteed to you in a certain window (problems can and will occur no matter what application you choose) 3. The user interface is easy to grasp.

For us, Optimum has done that.

 
 

Marlen from City of Belle Glade
Specialty: Other

March 2016

March 2016

Reliable software and tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is user friendly (once you learn the basics) and the tech support is very helpful.

Likes Least

It would be a lot easier to keep up with the new updates to the software if customers were notified as soon as they became available instead of having to look on their website.

Recommendations

This software is overall very reliable and accurate. I would definitely recommend it.

 
 

Debbie from Dykes Foodservice Solutions Inc.
Specialty: Distribution

March 2016

March 2016

great payroll system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

it gives you a multitude of information, more than I ever had in our previous system. I have not had time to enter all the info that it asks for, but I do want to finish it so that we have info at our fingertips instead of looking for it manually in different areas of the file cabinet.

Likes Least

I would like to be able to open several areas at a time ( to check on info). I would like to have the reports that I run every week to be separated from the rest of the reports that I don't use all the time.

Recommendations

Do not be overwhelmed with everything it can do. it is awesome! Just take it a little at a time and you will eventually see that it can be very beneficial to your business.

 
 

Angie from Suburban Lawn and Garden
Specialty: Retail

March 2016

March 2016

Optimum Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

System is user friendly. Support staff is helpful and responds quickly when there are problems.

Likes Least

Lots of updates. Update that result in an unexpected problem somewhere else in the software. Required items when entering a new employee into the system. Why isn't rate of pay required? You can't process a check without this information. When I have new users in the software this is hard for them and can create payroll issues.

Recommendations

Learn how to use the reports. They are be very helpful you understand how to export, sort, and create custom reports that you need specific to your company.

 
 

KARLA from R&K DIST. INC
Specialty: Distribution

March 2016

March 2016

SET UP OPTIMUM FROM THE BEGINNING AND HAVE GROWN WITH IT FOR 5 YRS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

REPORTING IS GREAT. YOU CAN GET ALMOST ANYTHING YOU CAN THINK OF

Likes Least

DIFFICULTLY OF GL SET UP WHEN WE STARTED WE PROBABLY DIDN'T UNDERSTAND EXACTLY HOW WE WANTED EVERYTHING SET UP

Recommendations

UTILIZE IT ALL YOU CAN AND MAKE SURE YOU HAVE IT SET UP LIKE YOU WANT IT FROM THE BEGINNING

 
 

Aaron from Innovative Livestock Services, Inc.
Specialty: Agriculture

March 2016

March 2016

HR & Payroll Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is very user friendly and the support staff is very responsive if a problem is ever encountered.

Likes Least

The person assigned to the initial set up did not seem to have a full knowledge of the product and led us down the wrong path. Outcome led to various other scheduled meetings and a lot of changes that could have been avoided if the initial set up was done correctly.

Recommendations

Be sure to know what functions you would like to have and definitely need for your organization. There are many things that the program can do that we were unaware of. Still not utilizing the program to its full potential but every year there seems to be more functions that are available that we find a must needed use for.

 
 

JULIE from Thrasher, Inc
Specialty: Construction / Contracting

March 2016

March 2016

Optimum software review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

the software does what we need it to do - I am mostly pleased with the support - they are on top of updates and new requirements like ACA

Likes Least

this software is not user friendly at all. My first year on this software was a disaster. It's hard to set it up correctly when your not sure what the different sections do and Optimum language and my language mean different things. The room for payroll errors is excessive and the reporting is awful. Why can't the reports be exported to excel in a normal and easily manipulated way. Also, it would be nice to be able to add fields to a report instead of having to run 3 different reports and then try to merge them together just to get all of the data needed.

Recommendations

take your time - learn the software before you set up your system. Make sure optimum understands how your business works before you set up the software. Triple check everything. Especially with the first payroll and especially with taxable wages.

 
 

Patcha from Eastland Food Corp
Specialty: Distribution

March 2016

March 2016

Optimum Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is awesome. It is very easy to use and the transition from our old payroll system to Optimum is very seamless.
It was pretty simple and straight forward. Support team is very helpful.

Likes Least

I maybe like how the report formatter work the least in my opinion.

Recommendations

Optimum Solution is a complete solution for payroll. Give it a try!! You will love it.

 
 

Drew from Universal Industries, Inc.
Specialty: Manufacturing

March 2016

March 2016

Knowledge Center

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is very user friendly, the website even more. The amount of information is vast and great for getting frequent updates on legal issues.

Likes Least

The software lacks "Quick Links" or the ability to have "Favorites" when it comes to reports, or even finding the correct reports when you know what info you want. The website may lack and Archive area with search features.

Recommendations

Know what you want out of software before you purchase and use the website frequently for support.

 
 

Brittany from Travis Pattern & Foundry, Inc.
Specialty: Manufacturing

March 2016

March 2016

Optimum Solutions user since 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that Optimum takes customer comments into consideration and sometimes incorporates those suggestions into future updates. I also like that it is SQL data tables, which I can easily access with my Crystal Reports software which we use with our payroll software. (We use HR/TA of Optimum currently, may consider rolling over to payroll as well in the future.)

Likes Least

Occasionally there are glitches (but that happens with any program, especially when new features are rolled out). Most recently, glitches have been with the ACA reporting - but that is to be expected with such a new process!! I have occasionally noticed some changes from one update to another in where the Weekly Timecard Status Report places hours in the totals at the end of the report. (We export to an external payroll software and use this for balancing our imported hours and sometimes it has been confusing until we figure out what moved where.)

Recommendations

Make sure you set aside enough time to thoroughly evaluate! You don't want to make a decision to hastily.
See if you can have a live software demo (besides the standard one - like one where you can play around with it, try setting up employees yourself, etc) to fully understand WHERE data is placed, before populating your initial data entry upload spreadsheets. I would maybe have organized the Org Levels and perhaps a couple of the other initial tables a little differently initially, if I had had a chance to play around with the software more beforehand to figure out WHERE data is used. This could have been a fault of my own though in trying to rush implementation while juggling other heavy projects :-)

 
 

Terry from Owensboro Grain Company
Specialty: Manufacturing

March 2016

March 2016

Terry Lewis Review of Optimum Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use and stays up to date. The software does everything I need for payroll and time and attendance. The staff is very knowledgeable and helpful.

Likes Least

I really like the product and vendor. There is really nothing that I don't like.

Recommendations

Take advantage of their training. It was very good and helpful when setting up the software.

 
 

Elvira from Family Residences and Essential Enterprises Inc.
Specialty: Non-Profit

March 2016

March 2016

Optimum Solutions- User-Friendly Company for Payroll and HR Services

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is very user-friendly. I've been using this software for the past 5 years and I do enjoy the ease of navigating through the different screens, tabs, and reporting capabilities. As far as the vendor goes, most people in the industry have heard of Optimum Solutions.

Likes Least

I do find that we are limited as far as reports. There are many reports, but since they are canned reports, we do find the need to run queries in order for us to report the information we are looking for.

Recommendations

Prepare a list of your reporting requirements during the evaluation process. If you know ahead of time what your companies needs may be in terms of reporting, ease of transition from another vendor, etc, you should let the vendor know.

 
 

Char from Mann Mortgage LLC
Specialty: Other

March 2016

March 2016

2 years with optimum Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Product: Well rounded, easy to use.
Vendor: Willingness to help, friendly attitude.

Likes Least

Product: color contrast of screens, system errors in the general ledger, limited report capability and report errors.
Vendor: Technicians under staffed, unable to resolve system issues promptly.

Recommendations

Try and be as honest as possible. it will help the vendor understand areas of improvement.

 
 

Kathy from Performance Motorsport Management, Ltd.
Specialty: Retail

March 2016

March 2016

Optimum Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software was chosen because I can control the input and processing of my payrolls. There is no waiting for reports or tax filings. I wanted a product that was in-house rather than on the internet.

Vendor response time for support issues is very good.

Likes Least

This software lacks greatly in the ability to build reports. Frequently I must run several reports in Optimum and merge them together. I am disappointed that no effort has been made to improve reporting.

Recommendations

Write down every payroll scenario that you encounter and discuss how they would/could be handled in the software.

 
 
 
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Showing 1-20 of 66

Timothy from Allied Food Industries, Inc.

March 2016

March 2016

The people at optimum are wonderful. Debra VanFleet has been a joy to work with.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I don't really have any cons. But the pro's are too many to count. The product is better than any that we have used previously. The staff is wonderful.

Source: Capterra
 

Debbie from I Kunik Co

March 2016

March 2016

One of the most comprehensive payroll, hr and time systems out there

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is a very comprehensive system for any HR department. They have a well-defined process for setting up the system, and support is good. Although we have been using it successfully for over three years, we were never able to unlock much of its promise due to limitations on our end with time and attendance scheduling. But our situation is pretty unique, and I think overall the software is quite good.

Source: Capterra
 

Beverly from Grove Lumber and Building Supplies, Inc

March 2016

March 2016

I have found Optimum software to be user friendly.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros - user friendly, great support team; friendly, knowledgeable, resolves problems quickly.
The ability to create additional reports utilizing excel is an additional advantage.

Cons - updates sometimes include new reports. It would be helpful to have instructions on those new reports such as the ACA Minimum Essential Coverage report.

Source: Capterra
 

Calixto from SouthernCross Ambulance, Inc.

March 2016

March 2016

Optimum Soluitions

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall, Optimum Solutions provides a phenomenal HR/Payroll program that is easy to use. With respect to "pros", Optimum Solutions' customer services is outstanding - particularly Mr. Dave Collazo; who is always there to assist me with any questions I may have. Should he not be immediately available, he is always good at returning my phone calls and/or answering my emails.

The only con that I can think of regarding Optimum is the many bugs that seem to pop up from time to time. For example, on PTO cash-outs, any amount of hours cashed is not automatically deducted from the PTO bank; thereby requiring that I manually deduct the hours cashed-out. Also, for some unknown reason, we always receive a scheduling error on Saturdays and Sundays; which also require manual correction. Please note that there are other minor bugs - nothing we can't cope with; but it would be nice if the errors could be eliminated. Several copies of our database have been sent to Optimum with no avail.

In light of these minor issues, I still continue to praise Optimum and its customer service; and will recommend it to anyone looking for HR/payroll software.

Thanks!!!

- Cal.

Source: Capterra
 

Peggy from United Cerebral Palsy of Arkansas

March 2016

March 2016

Quite possibly the smoothest conversion ever!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have presided over/conducted conversions on IBM systems for over 30 years. My experience with Optimum Solutions may quite possibly be the easiest, smoothest implementation and conversion I have experienced. A very knowledgeable staff, and very easy to work with.

There is a lot of information and functionality in this system, so focusing on the areas that are most important to your organization is critical.

Source: Capterra
 

Jo from Quadion LLC

March 2016

March 2016

Solid Software / Great Vendor

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is solid, intuitive to use, and the vendor is fabulous to work with. Their customer support is everything I could ask for. We do have to use an outside report writing tool to get the flexibility in reporting that we desire.

Source: Capterra
 

Chester from Lexington Center Corporation

March 2016

March 2016

OVERALL EXPERIENCE HAS BEEN GOOD. NO SPECIAL PROBLEMS OR ISSUES.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

PROS - 1. The capacity to collect and compile plenty of data.
2. Easy to use.
3. Report options.

CONS- Make available, expand AD HOC Report feature.

Source: Capterra
 

Debra from Steele Rubber Products

March 2016

March 2016

Using OSI since 2009, when we went to Syspo ERP

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We didn't really compare payroll systems as we moved to Syspro. Initial training was problematic, but a different trainer made all the difference. I have been happy with the software. There were a few minor changes over the years, that I was unhappy, but we must not have the only one because they changes were changed back. Tech support is very responsive and I like that I've dealt with pretty much the same tech representative during the majority of the relationship. They have a good, stable group of people there.

Source: Capterra
 

Ryan from Summerford Nursing Home, Inc.

March 2016

March 2016

Great Payroll and HR System!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been with Optimum for about 3.5 years and we have not been disappointed. We looked at several different vendors and chose Optimum due to price and how well we liked the software after the demo. Optimum has excellent support staff and user friendly software. I recommend being very involved with the Set Up process as that is the best way to learn the ins and outs of this software. It can be customized to fit the needs of your company! Did I mention the support staff are excellent!? They always do a great job and are very friendly.

The only "con" I can think of, is that sometimes it takes a little longer to get "non-emergency" items resolved. With that said, they do get them resolved and usually in a reasonable amount of time! After all, they were "non-emergency" items!

Would definitely recommend this company!

Source: Capterra
 

Darlene from Uhl Truck Sales, Inc.

March 2016

March 2016

User friendly and simple, diversified reports

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

All payroll programs are very easy to use. Extensive and diversified reports for all tax reporting and support team very helpful.

Source: Capterra
 

Julie from Lexington Center Corporation

March 2016

March 2016

Use this product daily.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service.

Source: Capterra
 

Kecia from Sierra View Homes

March 2016

March 2016

Love Optimum Solutions

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This program far exceeded my expectations for payroll software.

Source: Capterra
 

Lydia from JB Instant Lawn, Inc.

March 2016

March 2016

JB Instant Lawn - Customer Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have used Optimum for almost 10 years, and I love that I have experts in the payroll field just an email or phone call away. With all the changes that happen each year in payroll reporting and processing, it's good to know that my submissions to Federal and State agencies will always be accurate.

Source: Capterra
 

Cathy from Foster Needle Co., Inc.

March 2016

March 2016

Software is pretty easy to use. Customer service helps with any problems.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A little tough getting Time and Attendance set up, but once we tweaked some settings everything works fine. Payroll runs smoothly too.
I did have trouble with the Affordable Care Act Data Collection feature in 2015. It would lock up if I tried to delete the code or employee cost in the all 12 months column. Or if I tried to delete the employee cost in any of the monthly columns.

Source: Capterra
 

Virginia from American International Chemical Inc

March 2016

March 2016

I have been using this software for 7 years and find Optimum and its staff wonderful to work with

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a distributor and we are always hiring in other states. The staff is always there to assist if I have any issues

Source: Capterra
 

Don from Jamak Fabrication

March 2016

March 2016

Great Software, Great Customer Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Software is reliable, easy to use, supported well and stays current with tax reporting and other government requirements.

Source: Capterra
 

Teri from L A Aluminum Casting Co

March 2016

March 2016

Optimum Solutions gets a High 5!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has made my job doing payroll and managing HR functions so much easier since we made the decision to use this product almost 10 years ago. The customer service team is great and always willing to help with any issues that come up. Plus, they hold an awesome User's Conference every year which I highly recommend everyone attend.

Source: Capterra
 

Beverly from Donelan's Supermarket

March 2016

March 2016

Optimum Rocks

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Customer Service is top notch. They are always there to help. I don't know where I would be in the learning curve if it hadn't been for my representative's willingness to always help out when needed.

Also like that it interfaces with our timekeeping system so easily. It makes payroll day that much easier.

Cons: Very complex if you have never used it before but our rep is very forgiving.

Source: Capterra
 

Patricia from Davis Cartage Company

March 2016

March 2016

Optimum Software is very easy to use.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Optimum Software is a nice product that is easy to use. The support you receive during installation and initial workings is tremendous. Annette Griffin was wonderful to work with and made us smile while we were getting our "homework" done. As our facilitator, Whitney Reynolds also did a great job of answering our "now what do I do?" questions when we hit stumbling blocks. Now that we're out of our new phase, answers aren't quite as quick but we do get help where we need it. We're still working through some reporting issues, but overall we are very pleased with this software.

Source: Capterra
 

Teri from Imperial Pools

March 2016

March 2016

PAYROLL IMPERIAL/VW/SAR/AF

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Have used this software for over 18 years, have always felt their customer service support is excellent. I changed the platform to their Windows series in 2010 and love how user friendly it is. I wish some of the basic reports were more detailed since I don't have the best IT help here to design my own reports.

Source: Capterra
 
 
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