Optimum Software


 

Founded in 1988, Optimum Solutions, Inc. was established to provide Payroll, HR, and Time & Attendance solutions for mid-sized to enterprise-level companies in a variety of industries. All of Optimum's applications are developed in-house and have one master file employee database. Optimum Solutions integrates information from employee records, payroll data, as well as a history of benefits, including vacation and PTO. 

Optimum Payroll can be used on its own or in tandem with the complete Optimum system to provide payroll processing. Each year, clients of Optimum process over 12 million paychecks, taking advantage of the package of system features, including unlimited accounts using direct deposit, as well as pay-by-exception processing. The standard reporting features within Optimum’s payroll module include reports for pay register, labor statistics, benefits, and deductions.

Employee information can be tracked within the system, meeting OSHA’s guidelines and producing OSHA reports. The system is also HIPAA-compliant. The benefits module allows companies to track when employees are absent, track overall benefits costs, and monitor trends regarding lateness.

 

Optimum Solutions - Employee information screen
 
  • Optimum Solutions - Employee information screen
    Employee information screen
  • Optimum Solutions - Absence reason codes
    Absence reason codes
  • Optimum Solutions - Company information
    Company information
  • Optimum Solutions - Benefit screen
    Benefit screen
  • Optimum Solutions - Employee pay
    Employee pay
  • Optimum Solutions - Employee custom screen
    Employee custom screen
Supported Operating System(s):
Web browser (OS agnostic), Windows 8, Windows 10

112 Reviews of Optimum Solutions

 
Software Advice Reviews (46)
More Reviews (66)

Showing 1-20 of 46

from Untied Cerebral Palsy of Arkansas
Specialty: Non-Profit

New Optimum Solutions Costumer

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The software offers us many ways to store, obtain, and report data. Optimum solutions has been very patient and available to answer our questions.

Likes Least

The vendor is good. The product like any other has to be used and learned. Change is hard and learning a new system is as well. The more used the more comfortable I will be.

Recommendations

Don't be afraid to ask questions and don't assume it cannot perform a function without asking.

 
 

from Gemini Group
Specialty: Manufacturing

I have been working with Optimum for 2 years.

Ease-of-use

Functionality

Product Quality

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Likes Best

Customer service, customization, willingness to work with our unique company.

Likes Least

Product is hard to learn given the AS400 green screen format. Sometimes I feel like I am lost in the program and unable to get what I want out of it because of my lack of programming and IT knowledge. Sure there is usually help available (our IT department or customer service) but it is frustrating to have to ask to have a query made or something when I know what I want it seems like an extra step to go through another entity to help me with what seems like something that would be simple.

Recommendations

I would recommend that they evaluate using their own experiences.

 
 

from Gemini Group, Inc.
Specialty: Manufacturing

Have used Optimum for many years and grown with the programs.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Customer service is very good. The reps are very personable and knowledgeable.

Likes Least

Does not have some capabilities of some other systems we have seen. Reports are not always easy to run with the information you want. Since the program we have is not windows based it is not easy to train new employees to use the system.

Recommendations

Make sure and test the program before you purchase it. You may not be able to get all the capabilities you want unless you purchase add on packages.

 
 

from Partners In Opportunities, Inc.
Specialty: Other Services

Optimum Solutions Review

Ease-of-use

Functionality

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Likes Best

Questions are answered promptly and the step by step instructions that include print screens to view as I am performing each step. Reports are easy to obtain and I like that they can be produced in various formats (PDF, Excel, etc.)

Likes Least

No issues at this current time. There isn't anything that I can state that I least like about his product and vendor.

Recommendations

Make sure the evaluation is based on the needs of the company and that it will be put to good use. Obtain as much knowledge as possible and ask questions.

 
 

from MORTON WILLIAMS SUPERMARKETS
Specialty: Retail

PAYROLL REVIEW

Ease-of-use

Functionality

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Customer Support

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Likes Best

I LIKE ALL THE PAYROLL UPDATES WE RECEIVE WITHOUTH HAVING TO ASK AND BE CONCERNED

Likes Least

Very happy with the product and software and customer support.

Recommendations

TO COME FORWARD WITH SUGGESTIONS FOR EVERYONE TO BENEFIT FROM.

 
 

from Mead Clark Lumber
Specialty: Retail

Easy to use, efficent and speedy

Ease-of-use

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Likes Best

Speed of our payroll processing has increased. The transfer of data from Timekeeping to Payroll Processing is simple and efficient. The HR side of the system is very user friendly and has a large array of reports to choose from. On a daily basis I enjoy how easy it is to maneuver around in and enter data quickly.

Likes Least

There are many "newest versions" that you need to update your system with which can be bothersome, but they are actually very easy to use.

Recommendations

I recommend that if you are looking for new software to give Optimum Solution a try. Take a "tour" of the system with a representative so you are able to discover all the features it has available. It is easy to use, fast to operate and maneuver around within the system.

 
 

from Bear Republic Brewing Co.
Specialty: Food / Beverage

Quality HR software

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Likes Best

Optimum HRIS is very functional and does what we need it to. They have made strides in the web interfaces of both the Suite application as well as their company website. The new branding and navigation is A+ compared to the old stuff.

Likes Least

Too frequent of update releases. I wish more testing could be done before they get released so I don't have to apply a new one once a week, three weeks in a row. This isn't always the case but I do feel updates are released too often a majority of the time.

Recommendations

The big 3 for me would be make sure that 1. The software you're purchasing is capable of doing everything you need it to. 2. Support is guaranteed to you in a certain window (problems can and will occur no matter what application you choose) 3. The user interface is easy to grasp.

For us, Optimum has done that.

 
 

from City of Belle Glade
Specialty: Other

Reliable software and tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Likes Best

This product is user friendly (once you learn the basics) and the tech support is very helpful.

Likes Least

It would be a lot easier to keep up with the new updates to the software if customers were notified as soon as they became available instead of having to look on their website.

Recommendations

This software is overall very reliable and accurate. I would definitely recommend it.

 
 

from Dykes Foodservice Solutions Inc.
Specialty: Distribution

great payroll system

Ease-of-use

Functionality

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Customer Support

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Ease-of-use
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Likes Best

it gives you a multitude of information, more than I ever had in our previous system. I have not had time to enter all the info that it asks for, but I do want to finish it so that we have info at our fingertips instead of looking for it manually in different areas of the file cabinet.

Likes Least

I would like to be able to open several areas at a time ( to check on info). I would like to have the reports that I run every week to be separated from the rest of the reports that I don't use all the time.

Recommendations

Do not be overwhelmed with everything it can do. it is awesome! Just take it a little at a time and you will eventually see that it can be very beneficial to your business.

 
 

from Suburban Lawn and Garden
Specialty: Retail

Optimum Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Quality
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Likes Best

System is user friendly. Support staff is helpful and responds quickly when there are problems.

Likes Least

Lots of updates. Update that result in an unexpected problem somewhere else in the software. Required items when entering a new employee into the system. Why isn't rate of pay required? You can't process a check without this information. When I have new users in the software this is hard for them and can create payroll issues.

Recommendations

Learn how to use the reports. They are be very helpful you understand how to export, sort, and create custom reports that you need specific to your company.

 
 

from R&K DIST. INC
Specialty: Distribution

SET UP OPTIMUM FROM THE BEGINNING AND HAVE GROWN WITH IT FOR 5 YRS

Ease-of-use

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Ease-of-use
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Likes Best

REPORTING IS GREAT. YOU CAN GET ALMOST ANYTHING YOU CAN THINK OF

Likes Least

DIFFICULTLY OF GL SET UP WHEN WE STARTED WE PROBABLY DIDN'T UNDERSTAND EXACTLY HOW WE WANTED EVERYTHING SET UP

Recommendations

UTILIZE IT ALL YOU CAN AND MAKE SURE YOU HAVE IT SET UP LIKE YOU WANT IT FROM THE BEGINNING

 
 

from Innovative Livestock Services, Inc.
Specialty: Agriculture

HR & Payroll Software

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The product is very user friendly and the support staff is very responsive if a problem is ever encountered.

Likes Least

The person assigned to the initial set up did not seem to have a full knowledge of the product and led us down the wrong path. Outcome led to various other scheduled meetings and a lot of changes that could have been avoided if the initial set up was done correctly.

Recommendations

Be sure to know what functions you would like to have and definitely need for your organization. There are many things that the program can do that we were unaware of. Still not utilizing the program to its full potential but every year there seems to be more functions that are available that we find a must needed use for.

 
 

from Thrasher, Inc
Specialty: Construction / Contracting

Optimum software review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

the software does what we need it to do - I am mostly pleased with the support - they are on top of updates and new requirements like ACA

Likes Least

this software is not user friendly at all. My first year on this software was a disaster. It's hard to set it up correctly when your not sure what the different sections do and Optimum language and my language mean different things. The room for payroll errors is excessive and the reporting is awful. Why can't the reports be exported to excel in a normal and easily manipulated way. Also, it would be nice to be able to add fields to a report instead of having to run 3 different reports and then try to merge them together just to get all of the data needed.

Recommendations

take your time - learn the software before you set up your system. Make sure optimum understands how your business works before you set up the software. Triple check everything. Especially with the first payroll and especially with taxable wages.

 
 

from Eastland Food Corp
Specialty: Distribution

Optimum Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

The product is awesome. It is very easy to use and the transition from our old payroll system to Optimum is very seamless.
It was pretty simple and straight forward. Support team is very helpful.

Likes Least

I maybe like how the report formatter work the least in my opinion.

Recommendations

Optimum Solution is a complete solution for payroll. Give it a try!! You will love it.

 
 

from Universal Industries, Inc.
Specialty: Manufacturing

Knowledge Center

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Functionality
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Likes Best

The software is very user friendly, the website even more. The amount of information is vast and great for getting frequent updates on legal issues.

Likes Least

The software lacks "Quick Links" or the ability to have "Favorites" when it comes to reports, or even finding the correct reports when you know what info you want. The website may lack and Archive area with search features.

Recommendations

Know what you want out of software before you purchase and use the website frequently for support.

 
 

from Travis Pattern & Foundry, Inc.
Specialty: Manufacturing

Optimum Solutions user since 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
Quality
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Likes Best

I like that Optimum takes customer comments into consideration and sometimes incorporates those suggestions into future updates. I also like that it is SQL data tables, which I can easily access with my Crystal Reports software which we use with our payroll software. (We use HR/TA of Optimum currently, may consider rolling over to payroll as well in the future.)

Likes Least

Occasionally there are glitches (but that happens with any program, especially when new features are rolled out). Most recently, glitches have been with the ACA reporting - but that is to be expected with such a new process!! I have occasionally noticed some changes from one update to another in where the Weekly Timecard Status Report places hours in the totals at the end of the report. (We export to an external payroll software and use this for balancing our imported hours and sometimes it has been confusing until we figure out what moved where.)

Recommendations

Make sure you set aside enough time to thoroughly evaluate! You don't want to make a decision to hastily.
See if you can have a live software demo (besides the standard one - like one where you can play around with it, try setting up employees yourself, etc) to fully understand WHERE data is placed, before populating your initial data entry upload spreadsheets. I would maybe have organized the Org Levels and perhaps a couple of the other initial tables a little differently initially, if I had had a chance to play around with the software more beforehand to figure out WHERE data is used. This could have been a fault of my own though in trying to rush implementation while juggling other heavy projects :-)

 
 

from Owensboro Grain Company
Specialty: Manufacturing

Terry Lewis Review of Optimum Solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is easy to use and stays up to date. The software does everything I need for payroll and time and attendance. The staff is very knowledgeable and helpful.

Likes Least

I really like the product and vendor. There is really nothing that I don't like.

Recommendations

Take advantage of their training. It was very good and helpful when setting up the software.

 
 

from Family Residences and Essential Enterprises Inc.
Specialty: Non-Profit

Optimum Solutions- User-Friendly Company for Payroll and HR Services

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Functionality
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Quality
Support
Likes Best

The software is very user-friendly. I've been using this software for the past 5 years and I do enjoy the ease of navigating through the different screens, tabs, and reporting capabilities. As far as the vendor goes, most people in the industry have heard of Optimum Solutions.

Likes Least

I do find that we are limited as far as reports. There are many reports, but since they are canned reports, we do find the need to run queries in order for us to report the information we are looking for.

Recommendations

Prepare a list of your reporting requirements during the evaluation process. If you know ahead of time what your companies needs may be in terms of reporting, ease of transition from another vendor, etc, you should let the vendor know.

 
 

from Mann Mortgage LLC
Specialty: Other

2 years with optimum Suite

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Likes Best

Product: Well rounded, easy to use.
Vendor: Willingness to help, friendly attitude.

Likes Least

Product: color contrast of screens, system errors in the general ledger, limited report capability and report errors.
Vendor: Technicians under staffed, unable to resolve system issues promptly.

Recommendations

Try and be as honest as possible. it will help the vendor understand areas of improvement.

 
 

from Performance Motorsport Management, Ltd.
Specialty: Retail

Optimum Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Support
Likes Best

This software was chosen because I can control the input and processing of my payrolls. There is no waiting for reports or tax filings. I wanted a product that was in-house rather than on the internet.

Vendor response time for support issues is very good.

Likes Least

This software lacks greatly in the ability to build reports. Frequently I must run several reports in Optimum and merge them together. I am disappointed that no effort has been made to improve reporting.

Recommendations

Write down every payroll scenario that you encounter and discuss how they would/could be handled in the software.

 
 
 
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