Paychex Flex
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Most Helpful Reviews for Paychex Flex
1 - 5 of 1,543 Reviews
Adam
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed November 2020
Unfortunately, the UI is awful and has a steep learning curve
Victoria
Verified reviewer
Consumer Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Great payroll and hr employer/employee program
Overall I've had no problems with paycheckflex really other than the direct deposit not transferring over from my job profiles but other than that it's been a really awesome experience it's been easy to use friendly and just great it's very useful and I do appreciate the software and I continue to use it to this day
PROSOn some pros are that it's easy to use the interface is set up really user friendly it's sectioned off and your different jobs you know your pay your schedule your onboarding your your stuff you need to complete for HR or assignments places to message people ask questions you can view when your check gets deposited or written how many hours you worked all sorts of things like that and your vacation time and it's just it's really easy and it makes my job easier and it makes knowing what I'm doing for other people who are using it easy and I get paid on time if not early actually for me not everybody does though and it's all right there like I can print off my w-2s I can print off my tax paperwork message my employers or employees and manage my benefits and everything it's a really great system.
CONSHonestly the only thing I don't like is if you have multiple employers on there and you put in your direct deposit information for one it does not automatically carry over to another job if you have multiple jobs at the same time so there for a minute I was getting a hard check because I thought that that information that I just entered for a previous in my other employer that I'm still working would go through to my next account but it does not you have to manually re-enter that
Lillian
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
It is very easy to use and has great support
Since then, many businesses have approached me about switching, but I still haven't found a good enough reason to abandon Paychex Flex. It's simple to use, produces excellent results, and supports my needs promptly. The direct deposit and web portal make payroll simple. It's easy to learn and adapt to the system. Timely reports can be simply integrated with other bookkeeping software.
PROSIn 2017, at the advice of our Accountant, we began using Paychex Flex. I was hesitant because I was the one who always handled payroll through our company's accounting program. But Paychex Flex is so straightforward that I can't imagine ever switching from it to some other payroll system.
CONSThe ability to write notes on an employee's paystub; for instance, a place to mention what the bonus is for when it is given; this would be helpful.
Reasons for switching to Paychex Flex
Payroll and workers' comp are processed through Paychex Flex. The site gives workers improved record-keeping capabilities and streamlined monitoring.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Fine until there is a problem
Terrible, no one is interested in sorting out the problem.
PROSWeekly payroll is easy and I haven't had any problems with this.
CONSPaychex failed to send in a second-quarter tax report, I now have $1000's of penalties and interest. It's been over a month since reporting the problem and they still haven't gotten back to me.
Irma
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Paychex ROCKS
1000% Satisfied - they are the best in the industry!
PROSOne stop does it all - all calls answered day or night and even on weekends and holidays - have done it and they are amazing!
CONSI wish Paychex had been introduced sooner
Reason for choosing Paychex Flex
We had used Business Works in the years past with no issues, just got extremely expensive to keep up. Sage is not MAC friendly
Reasons for switching to Paychex Flex
They were the worse in customer service - their product was not worth the money spent.