Paychex Flex Software


 

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity.

The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.

 

Paychex Flex - Home screen
 
  • Paychex Flex - Home screen
    Home screen
  • Paychex Flex - Requisitions dashboard
    Requisitions dashboard
  • Paychex Flex - Employee profile
    Employee profile
  • Paychex Flex - Payroll journal
    Payroll journal
  • Paychex Flex - Payroll
    Payroll
  • Paychex Flex - Payroll labor costs
    Payroll labor costs
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

262 Reviews of Paychex Flex

 

Start your review of Paychex Flex

Click to start
http://www.softwareadvice.com/hr/paychex-flex-review/
Software Advice Reviews (251)
More Reviews (11)

Showing 1-20 of 251

Desmond from Dannemora Federal Credit Union
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

All Around Payroll Hero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Professional, knowledgeable, and efficient talent. This company can process your payroll from start to finish without errors. Also, their systems are very user-friendly!

Pros

Friendly customer service

Cons

It is expensive

Advice to Others

If you have a mid-large size company, then Paychex Flex is for you.

 
 

Vienna from Expert Dewatering Inc
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Unfortunate bad experience with setting up system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been enrolled with and paying for Paychex Flex for months. The customer service is horrible. I have even made attempts to contact a supervisor several times with No return call until I called another supervisor and requested a number for the regional manager. The person who was appointed to me rarely returned my calls and during our last conversation, I explained all the problems I was experiencing and he informed me that he was leaving the position and he would notify the replacement person of my problems, so they can be addressed and corrected. TO THIS DATE, I have heard from no one. I have been enrolled for a few months and still have to call the payroll clerk to submit the hours. This system is only a punch clock for us.....nothing else. Due to their follow-up, the lack their of and all of the problems I am experiencing with the system itself....I would not recommend. Once my schedule slows down, I will be researching other services and terminating Payflex. Sorry to be so direct.....bit it is all TRUE.

Pros

Employees can only clock in at designated areas.

Cons

Horrible customer service.
System does not track location of employee.
Employees have problems clocking in often.

Advice to Others

Do your research and choose another company

 
 

Julie from Ducks Eatery
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Eh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Website is easy enough to navigate, however the customer service is very sub par for the amount of money taken out of my weekly paychecks.

Pros

Ability to pull up and download reports.

Cons

Customer service.

Advice to Others

Take the online training and skip having to communicate with a specialist. Run everything online.

 
 

Angela from Development Group, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

PayChex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am currently visiting the idea of switching payroll providers and the ease of the system, user friendliness, and features are very attractive.

Pros

Ease of use and can integrate with HRIS platform

Cons

I have not been in the system to evaluate as of yet.

 
 

kimberly from Blackford Dental Management
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

easy peasy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

takes some time signing in but otherwise great and easy to use. everything at your fingertips

 
 

Michael from Thriveworks
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Everything Your Company Needs

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Paychex has everything your company and employees need to manage payroll. Whether your company is just getting started or you've been in business for a while, Paychex can help you keep your payroll clean and efficient. You'll save time, your employees will be happy, too. The online portal is great for employees. No need to keep paper records, Paychex keeps everything organized for you. Plus, it's secure. You can trust Paychex to get your payroll done right.

Pros

Great support
Everything your company needs
Excellent employee portal

Cons

Cost might be a consideration for small business or startups.

 
 

Sean from MyTime
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Mixed feelings about the product, but good customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Paychex Flex is like the opposite of Zenefits: it's almost impossible to do anything online on the app, so you pretty much run your entire Payroll and Benefits functions through people with email and phone calls.

For example, there's no way to track PTO/sick days -- you just have to make the entry for PTO when you're running payroll. You can't track new hire documents (like I9s or employee handbooks), so you need to do that outside of Paychex. You can't even get a quote for benefits without manually collecting several pieces of information about each employee and emailing that information to your HR account manager, who is separate from your payroll account manager.

I'd say our experience has been mixed and far from smooth, but overall we've been able to run payroll and administer benefits adequately.

Pros

-Good customer support. Their account managers really take a lot of the burden off you when it comes to running payroll and figuring out benefits administration. And whenever something goes wrong, they bend over backward to make it right.
-Competitive rates
-Running wage garnishments is automatic, there are resources for disputing UI claims, and regulatory compliance matters are handled largely by Paychex

Cons

-The Very involved process to get started. We were missing features online that we were supposed to have for weeks or months from pure oversight.
-Running payroll yourself is very complicated using Paychex Flex. So you have to do it via email/phone, which has almost led to our payroll not running on time on several occasions.
-Running reports is sometimes impossible without Paychex's support -- they have to manually run some reports for you.
-You have to track pretty much all HR-related tasks yourself: keeping track of documents, time off, setting up new hires with Paychex (there's no self-serve system online for new employees), etc.

Advice to Others

Get access to a demo account and actually test the products yourself first. Try ADP, Paychex, Heartland, and Zenefits, but try using them yourself before you decide.

 
 

Emily from Blackford Dental Management
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Flukes still ridden

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I rate Paychex Flex in the middle of everything. The system is still too new to be flawless. I have experienced many different flukes on a daily basis but still, continue to push through them. I do like the system and the functionality is what we need currently.

 
 

Luz from The Solid Wood Cabinets
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Human Resources Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We decided to move to Paychex starting January 1st, so far has been a great change.

 
 

Denise from GAP Ministries
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Looks Good on Paper but Implementation is yough

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Great people work at Paychex. The back side looks very helpful to payroll and for planning. Implementation of time and attendance has been a nightmare. But we are hopeful that it will get a lot better.

Pros

Payroll processing has become a lot simpler and less stressful for our Finance staff.

Cons

Punching in and out/ correcting time cards has been a complete nightmare for our hourly staff.

Advice to Others

Don't be a hurry.

 
 

Farrah from Lendr
Specialty: Banking
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Paychex

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When we started to work with paychex I was very excited about what they advertise as a great customer service but things have changed and the software is having too many glitches.

Pros

Customer service.

Cons

The new system has too many glitches. Sometimes you can't long in or log out.

Advice to Others

Do no switch to them until they are all done with the changes.

 
 

Danielle from Acworth Center for Family Dentistry
Specialty: Healthcare / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

PayChex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I use this product for my job. It has some glitches but when it works it is very easy to use.

 
 

hannah from Blackforddental Management
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Pay Check Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I would not recommend paycheck. Paycheck takes very long to load. There are too many tabs/ or links to click on to get to your actual time clock. It often does not work or is down. Leaving many time clock corrections for the manager and sometimes times are overlooked if there are so many employees and there are so many time clock corrections that have to be made due to the system being down.

 
 

Susanna from MEDIABUY USA INC
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Susann Biletta

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We had issues with the way our account was set up but they were solved.
Customer service very inconsistent with an extremely helpful rep and others that just are not.

 
 

Kirsten from NCI Electric
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

From the past few times that I have logged in over the software, it runs smoothly without any complaints and easy to use.

Pros

Ease to use online.

Cons

None.

 
 

Jillian from ECR Software
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Paychex Flex Works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The software is easy to understand and navigate. Implementation specialists are very good, they have a sense of urgency that keeps you on track. Reports are good, with many being customizable. Some glitches with the digital time clock, however, Paychex was quick to respond with a replacement.

Pros

All inclusive, easy to use

Cons

Speed; There is always a con - 401K catch-up up is a manual transaction as an eligible employee crosses over the 18k limit.

Advice to Others

No payroll/HRIS system is perfect. Perform your due diligence wisely.

 
 

Troy from Vista School
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Ok product, not efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Although Paychex does a lot of stuff, it is slow and data entry not reasonable for an accountant to input or update. The site is normally slow and doesn't respond fast enough for a cloud-based service.

Pros

Collecting data from others is a great benefit.

Cons

Slow refreshing screens. Too much wait time. Too many screens to flip through for simple work such as add bonus checks on the office side and too many screens to click through for time clock entry for employees.

Advice to Others

Check out competition and trial period before making your choice.

 
 

Wendy from Niles Animal Hospital and Bird Medical Center
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great for large businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is the second location that I've been at that uses Paychex. The first was a large multi-unit business and the second is a small private practice. Between the two I can see there are a lot of different options available to businesses to customize Paychex to cater to each of their needs. Overall this customization is great but the process to get everything into place can be frustrating, time consuming and expensive. I think overall Paychex caters best to large businesses.

Pros

It's great to have a central location that manages time cards, payroll, HR, and benefits. All the representatives that I have interacted with have been very friendly.

Cons

There are too many representatives that you need to interact with. It's frustrating trying to discuss different products Paychex has to offer but then having to meet with 6 different people to get all the answers I need. I also prefer the classic view over the updated one.

Advice to Others

I would recommend Paychex to others. I think it is most beneficial to businesses with over 50 employees to make the costs worth it.

 
 

Kelly from Austin Beerworks
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Only good part of the Paychex system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

They have really improved this website since we first started using it. We are not pleased with our service with Paychex as a whole but we do like the ease of use of PaychexFlex.

Pros

Easy to navigate, easy to understand

Cons

Part of Paycex system

 
 

samantha from blackford dental
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

slow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

it takes me over 5 mins every day o clock in 3 times a day. other times we are locked out of the system all together. when this app is working right its very easy to use and navigate through. I would also like to say it would be nice if we could see our paychecks early. as they are summited on Monday but does not post in till pay day when I can see it in my acct.

Pros

the info u have is great

Cons

speed

 
 
 
Write a Review