Paychex Flex Software


 

Paychex Flex is a modular, web-based human capital management solution designed to meet the needs of employers of any size and industry. With a single login, users can access recruiting and applicant tracking (ATS), onboarding, HRIS, benefits administration, time and attendance, payroll, retirement, and more.

Built on a central platform, using a single data profile for each employee, Paychex Flex tracks information in real-time and across the customizable applications.

Some of the major software functions include applicant screening, electronic onboarding, job and labor costing, garnishment payments, drag-and-drop visual scheduling and automatic compliance testing.

Paychex offers multi-tiered options for customer service, which allows companies to choose from a variety of options to best fit their size and complexity.

The accompanying Paychex mobile app is free and allows employers and employees alike to access information such as check stubs, tax documents and employee profiles on the go.

 

Paychex Flex - Home screen
 
  • Paychex Flex - Home screen
    Home screen
  • Paychex Flex - Requisitions dashboard
    Requisitions dashboard
  • Paychex Flex - Employee profile
    Employee profile
  • Paychex Flex - Payroll journal
    Payroll journal
  • Paychex Flex - Payroll
    Payroll
  • Paychex Flex - Payroll labor costs
    Payroll labor costs
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

290 Reviews of Paychex Flex

 

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Software Advice Reviews (266)
More Reviews (24)

Showing 1-20 of 266

Andre from Andre J Laprade DMD Ltd.
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very professional and efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Always on top of our account whether it be for routine payroll reporting or special requests. Always efficient and professional.

Cons

I do not have any criticisms at this time. We are completely satisfied with the service Paychex provides.

 
 

Jenny from Directional Logic
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Sale representative dropped the ball - Jenna Sarmento

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Sale rep promised a lot but not all are delivered, what was delivered were incorrect! Very disappointing experience. Not able to log in to online access since setting up the account, help desk not able to resolve it.

Pros

Nothing so far. Haven't got any good experience since signed up. Information given by sale rep is not always true. Just trying to get you to sign up, once you signed, no responses at all from the sale rep.

Cons

Transition over is slow and messy just because the lack of communication between the sales rep and the payroll specialist. Information provided to sale rep was not passed on. First payroll was screwed up.

 
 

PAMELA from FOREVER ORANGE - HOUSTON DYNAMO
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

PayChex Flex in Relation to Mid-Size Groups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

N/A

Pros

Quick set-up for small business needs in regards to processing simple payroll performance. Geo-Fencing set-up is functional and a great concept, but unreliable..

Cons

Severely manual from an employer perspective. Not functional for the needs of a mid-size group. Not integration compatibilities through silos for benefits, recruitment, or talent mgmt. Too many system updates interrupting daily office functions. System malfunctions weekly under Time & Attendance. (Overall, not that reliable)

 
 

Virginia from Ambarella Corp
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Public Companies BEWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I cannot recommend this product to any public company. If you are private and less than 100 employees, this might be a good product for you, until you go public.

Pros

Fairly easy to use from administrative side. That's about the only positive statement I can make at this time.

Cons

You cannot manage your employees whom are exempt. It must be done from Paychex side. The handling of stock for employees whom have moved from state to state is unacceptable. You cannot process them both stock transactions on the same date. This makes the process particularly burdensome. The customer support from Paychex Flex is at an unacceptable level. Managers of the customer representatives do not get involved enough in to help resolve the technical issues. We have asked to discuss multiple items with the technical support but this has not been done.

 
 

Jenna from EmeSec Incorporated
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Paychex has changed our payroll service for the better!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

they are great!

Pros

Paychex has been great from implementation to functionality. VERY user friendly and customer service is extraordinary.

Cons

As of the moment, I have no Cons for Paychex. Everything has been great-no complaints. I would like a lower cost (but that's with everything, they are not over priced what you get)

 
 

nikki from blackforddental
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

paychex review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

paychex review: i have been using this software for the past year. i already submitted a review and i believe they paid attention to my review because the software is easier to use now and there is less steps to get where you need to. i am happier with paychex now

 
 

stephen from thriveworks
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to use, all-inclusive payroll solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend this payroll solution to any enterprise, large or small. The functionality and customer support provided with this product are second to none at a very reasonable price.

Pros

Paychex offers the most seamless payroll solution I've used to date. Tasks ranging from new employee entry to uploading time logs are made effortless. Paychex Customer service is equally amazing - our assigned representative is always within arm's reach to help when needed. It's a huge relief trusting that all employee salaries, tax withholdings, and deductions are being actively managed through a capable payroll solution.

Cons

The only downside to Paychex Flex is their reporting features. Some reports are hard to locate or can't be customized. After learning the system, though, I've learned to retrieve any necessary data with relative ease.

 
 

ASHLEY from BLACKFORD DENTAL MGMT
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

PAYCHEX FLEX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

PAYCHEX FLEX IS VERY EASY TO ACCESS. I LOVED ALL THE FEATURES IT OFFERED AND HOW IT SHOWED US EVERYTHING

 
 

Emily from Blackford Dental Management
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Long set up easy system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

System is easy and good for multiple entities. Payroll is easy and the functionality of employee records was great

Cons

Payroll set up took ages. It still does not function correctly. Implentation was 4/2016. Not thrilled with this.

 
 

Tabatha from Blackford Dental Management
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Loading is slow

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use software. Clock in and out buttons are right on the home screen. Pay stubs are also right on the home screen. Very easy to navigate.

Cons

Loads slow or times out. Sometimes takes minutes to load and when you have to punch a clock that can cause time card issues

 
 

Hiedi from First Choice Primary Care
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

The software was not uniform and did not cohesively coordinate or function as one unit.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this payroll company for any of their services. We paid extra for the HR support and didn't get the support you can find with going online to HR supports.

Cons

It was very difficult to contact our reps to solve any problems. We had to schedule appointments to be able to speak to our own reps.

 
 

Mark from Phipps Custom Solutions
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Never worked when needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good customer service could always get the job done on their end once you called them, but calling in annoying in today's world especially if you needed to run payroll when you were vacationing in a foreign country.

Cons

Required the Flash browser plug-in which meant you couldn't use an iOS products or mobile phones to access and run payroll. Even on a desktop had to stop everything and update flash, restart machine, in order to run payroll. Site was buggy, simply didn't work, function wouldn't pop-up, etc. Would have to call in to have payroll run.

 
 

Sue from Rock Gap Engineering, LLC
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Overall, pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

customer service is "iffy" sometimes mistakes are not corrected immediately upon notification

Pros

It is easy to enter necessary info when pay week comes, it is easy to enter new employees, the reports that are available are a good source of info

Cons

mistakes made pretty regularly, right at this moment I am getting an error message as I click to continue "Please tell us what you liked most about this product."

 
 

dawn from aspen copies & office supplies
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

pricing should be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Help save me money on my payroll fees, which is getting a bit much for only 3 employees soon to be only 2. I think I could get others to use Paychex but they freak out when I tell them how much is the payroll fee is.

Pros

Paychex has been great. It was a hard start, just because New Mexico is weird but Paychex and the state finally got it all worked out. All papers are always filled out perfect that our sent to government. Everyone is so nice

Cons

Pricing on payroll keeps going up and up every year. I tried getting my employees monthly to save money but they said they would quit. :( There should be a better invoice charge for less than 5 employees cuz in 2 weeks I will only have 2 employees and will be paying the same for invoice charge. And one other big thing is that for the last 5 payrolls I HAVE TO CALL IN. This is getting frustrating cuz all the specialist says is that is his too busy and paychex is short handed to call ALL clients. REALLY?? I pay and have to remember to call my 3 lonely number in. Because of these 2 major things, I am starting to consider calling ADP to see how much their fees are. I am a small women disabled business. So I need what any money I can. I really love Paychex it is just these 2 major things that might make me switch companies.

 
 

maureen from j.mclaughlin
Specialty: Retail
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

awful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This product is a step backward from Preview. The site is not intuitive. It is difficult to navigate and confusing...even Paychex's staff is struggling with it. The data is not correct. We cannot access historical information from Preview even though we are with the same payroll company. Service is awful. Unresponsive, uninformed, unhelpful. I feel that every time I reach out to our 2 reps (yes, 2, not just one) they are out of the office. Actually had our "implementation specialist" tell my payroll manager he didn't have time to help her on our payroll processing day.

Pros

nothing

Cons

everything

 
 

Denise from VPI
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Ok system, but clunky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We currently use the Paychex Flex system for everything (Payroll, HR, Onboarding, ATS)

Pros

The Onboarding and HR side of things aren't too bad. The forms and templates available for use on the HR side is a nice feature to have.

Cons

Not very easy to customize. System is clunky and not the most user friendly.

 
 

Kathy from CareCounsel, LLC
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Look Elsewhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As much as I would like to write something positive about this product, it really is hard too. The only positives are the people that are assigned to the account. I like who I work with.
The product is another story. We have timekeeping associated with Paychex Flex and we have an issue with an employee every single day. Often times they cannot get in to clock in, lunch out, lunch in or clock out. Sometimes it's all time punches, sometimes it's one. There are times when the system just won't let you in period. Calling in for assistance, of late, the wait is about 5 minutes, but have been on hold for over 30 minutes. The reports, that's another story, the way it's sorted, it's sometimes hard to figure out where to go to get a report. The one thing that drives me nuts, is creating a report. I don't think you can do an ad hoc report.

Pros

It's easy to use

Cons

You name a problem and I've probably had it with this system. I've had out IT and Paychex IT on the phone, we made the fixes they suggested and the issues reoccurred.

 
 

Stacey from Edj Analytics
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Basic payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Paychex flex and found its features to be pretty streamlined and basic yet get the job done for a small company. The services have been very affordable so we have stuck with it. The customer service is lacking and we have issued a new payroll specialist on a regular basis.

Pros

recently updated platform, affordability

Cons

limited features, customer care and representation challenges

 
 

Desmond from Dannemora Federal Credit Union
Specialty: Banking
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

All Around Payroll Hero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Professional, knowledgeable, and efficient talent. This company can process your payroll from start to finish without errors. Also, their systems are very user-friendly!

Pros

Friendly customer service

Cons

It is expensive

Advice to Others

If you have a mid-large size company, then Paychex Flex is for you.

 
 

Vienna from Expert Dewatering Inc
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Unfortunate bad experience with setting up system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been enrolled with and paying for Paychex Flex for months. The customer service is horrible. I have even made attempts to contact a supervisor several times with No return call until I called another supervisor and requested a number for the regional manager. The person who was appointed to me rarely returned my calls and during our last conversation, I explained all the problems I was experiencing and he informed me that he was leaving the position and he would notify the replacement person of my problems, so they can be addressed and corrected. TO THIS DATE, I have heard from no one. I have been enrolled for a few months and still have to call the payroll clerk to submit the hours. This system is only a punch clock for us.....nothing else. Due to their follow-up, the lack their of and all of the problems I am experiencing with the system itself....I would not recommend. Once my schedule slows down, I will be researching other services and terminating Payflex. Sorry to be so direct.....bit it is all TRUE.

Pros

Employees can only clock in at designated areas.

Cons

Horrible customer service.
System does not track location of employee.
Employees have problems clocking in often.

Advice to Others

Do your research and choose another company

 
 
 
Write a Review
Showing 1-20 of 24

SUSAN from BASE Technologies

July 2017

July 2017

Not very robust but affordable and Excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Affordability and dedicated, capable Payroll Specialist (current one is, but not all are). Reports are decent and readily available. They have an optional integration with G/L.

Cons

System can be slow, errors occur from time to time. Fortunately, fees are waived when they do and nothing has been detrimental to our business.

Source: Capterra
 

Katherine from InvestEdge

June 2017

June 2017

my company uses work compass for fsa, w2s/tax info and our 401k

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easily can hr related info

Pros

it's easy to use. the information is right there. the upgraded dashboard has been helpful. it's nice having an easy way to access your W2s.

Cons

It does seem like there is quite a bit of system downtime. I'm not sure why FSA info pops up in another window.

Source: Capterra
 

Heather from InvestEdge, Inc
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I find Paychex Flex very easy to use. The app is great and very convenient.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I love the ability to access my paychecks remotely as well as change my deductions at my convenience.

Pros

The ability to use the system from my smart phone is amazing. Just before I left for vacation I changed my deduction, unfortunately due to user error I had them deduct too much money from my pay check leaving me with a lot less than I expected. In a different environment I would have had to wait until I returned home the change the setting and therefore leaving my next paycheck with the same deduction. With the app I was able to adjust the deduction properly and my next check was the amount I was expecting.

Cons

The feature to submit you time off is missing an important function. It does not give the user the ability to see what has been requested until the request has been approved. It's very inconvenient for someone who's manager isn't monitoring the queue on a daily basis to approve their requests.

Source: Capterra
 

Mark from Investedge

June 2017

June 2017

The latest version is OK, still feels clumsy to navigate and takes time for pages to load.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Somewhat easier screens to help you find the exact page you need compared to previous versions. Not much else

Cons

Requesting PTO logic needs to be revised. You can't see pending time off or anything approved until that time has passed. If you could see a pending list of time off it would be helpful. Not enough information is displayed at once, there are too many sub menus users have to go to to find the correct page. Need the ability to run ad hoc 401k statements and see old ones too.

Source: Capterra
 

Michael from InvestEdge

June 2017

June 2017

It's OK overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it contains most of my HR data in one space without having to login to disparate systems to get a complete view.

Cons

The site is Flash heavy so it is inaccessible using a mobile browser. The iOS app leaves much to be desired.

Source: Capterra
 

Pavan from Payback

June 2017

June 2017

Over all its a good tool for multiple entities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The easy-to-use & customer support are fantastic. Just a call & they would get it done very fast. The tool is light & fast to use.

Cons

Still need some improvement with functionality. They should sort out the Flash plug-in issues & alot of mobile platforms wont support it.

Source: Capterra
 

Jennifer from Pure Florida
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Convient and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No more issues with payroll everything runs smooth now.

Pros

I personally like how quickly you can enter everything in along with checking all employees hours ( especially when you have a lot to go through). They also are good at reminding you to put it through or let you know to get it in earlier if there is a holiday.

Cons

We have a different schedule then most companies and its hard to integrate that in with Paychex so we do it separately. Other then that I have no cons.

Source: Capterra
 

Susan from InvestEdge
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

They make updates often and sometimes info will disappear.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of running payroll.

Pros

Payroll is easy to use. There isn't a whole lot to do once it's set up. The reports are easy to run and some you can customize.

Cons

It changes a lot and sometimes information that you entered changes or disappears altogether. Sometimes taxes for employees in another state are removed or added without me even logging into Paychex.

Source: Capterra
 

Mona from LOC Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Have to use it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

My company uses this for the timesheets. It is very easy to track how many PTO hours I have and what days have been approved.

Cons

I don't like that I cannot copy last week's timesheet over to this week. Would save so much time if I could.

Source: Capterra
 

Michael from CCAT

June 2017

June 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So easy to use, cheap, convient! I have enjoyed using this service for my business in the past year or so.

Cons

None yet, sometimes you get a lot of emails but nothing else other then that I can really complain about.

Source: Capterra
 

Matthew from La Gondola Providence, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent company top to bottom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Paychex has been top-notch for over five years, when I switched to them from another payroll company. I operate a small seasonal business with about 10 employees, and from the beginning I have received all the support that I need for my payroll and tax responsibilities, and at a more reasonable rate than I was paying before. I deal with one single payroll specialist every week (unless she is on vacation or something), which I love, and if she is unavailable the fill-in specialists have been able to take care of my payroll, which is not quite standard, without any issues. The website took a little getting used to initially, but I download my reports from there every week, quarter, and year, and everything is easy to find and use. I couldn't recommend Paychex more highly, at least for any business such as mine.

Cons

If anything, I feel that it would be good to consider a website review and edit - I do not have anything specific to offer in terms of what to change, but it did seem a little confusing the first few times using it. I don't have any issues now, but admittedly I only log on to do the same thing (download the report) each week, quarter, and year.

Source: Capterra
 

Rebeca from Dade County Institue of Technology

March 2017

March 2017

Very satisfied , they are very professional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are satisfied with our payroll specialist. Paychex have the expertise and the tools . The people are knowledgeable, friendly and timely.

Source: Capterra
 

Julie from Lutheran Homes of Oshkosh
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Lack of quality and support from implementation and customer support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The product is well done, however the implementation was poorly managed. Over 3 payroll cycles and still had payroll errors, audit were not conducted, lack of resources for the project for a large enterprise conversion. Poor customer support and project resources ended up losing the account, not lack of technological functionality of the product

Source: Capterra
 

Angela from Angela's Cleaning

February 2017

February 2017

Reliable payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Paychex for several years. The quality of service really depends on my payroll specialist, which seems to change every year or so. I have had some great payroll specialists, but sometimes I get someone who is less on top of things. I always find it frustrating to send more than one request before something is taken care of, and especially frustrating if my payroll is not processed on time, which is very rare. Overall I've been happy with the service.

Source: Capterra
 

Ethan from Omadi, Inc

February 2017

February 2017

employee perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

our company switched to another HR firm that uses an in-house system. I miss Paychex flex and the detail and ease of use to get info about what I was being paid.

Source: Capterra
 

Anita from Berkeley Nucleonics Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Satisfactory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use Paychex Flex to run payroll for our company, and I also have a personal account with my own pay stubs, 401k, etc. The software makes it very easy to switch back and forth from my company account to personal account, with just one click. When the software is working properly, it is quite simple to use. However, there are many times I've tried to login and have been unable to do so, due to a problem on the site. Some of our newer employees have also had trouble generating new accounts. The customer support team is usually very helpful and quick in solving any problems we encounter, so I am still happy with Paychex overall. Our current Payroll Specialist, in particular, has been wonderful to work with.

Source: Capterra
 

Matthew from FortuneBuilders Inc

January 2017

January 2017

Sometimes Buggy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Paychex for the past 2 years. There are a few features that slow down my production:
- having to update "supervisor notes" for each punch, even if not being changed
- Been locked out/system down on about 4 occasions
- Mass Transaction Editor doesn't allow break/lunch punches (to my knowledge)

Source: Capterra
 

Cody from AIS

January 2017

January 2017

Might Switch to ADP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paychex Flex is a helpful tool but the lack of meaningful customer support limits our abilities. We are considering changing payroll providers.

Source: Capterra
 

Cesar from NACE

December 2016

December 2016

One stop shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paychex has worked well for me over the last few years and I do not have all that much to complain about. I would recommend using their time management program more than anything. Even their money management program is pretty decent too. As with any big decision you should always do your homework.

Source: Capterra
 

B from Cartel Coffee Lab
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Customer Service Below Industry Standards

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My work uses paychex, and from day one I've been less than impressed with several components of their services. We have several websites we need usernames and passwords for to access either the time clock or our pay stubs. This can get confusing and frustrating on a busy day. Both Paychex time clock and the flex app are not very mobile friendly and crash often.

The ongoing issue I've had is with their lack of response or proper set up for contacting them regarding any issues one experiences. I've been locked out of my account for the last six months and have made several attempts to mediate the issue because the phone numbers listed on their 2-step verification are no longer working numbers. When my manager finally reached personnel that could change it, they entered the phone number incorrectly, and I am still locked out since June. If it weren't necessary for me to use them, I don't know who would want to keep them considering they don't mind if you can't access your account.

Avoid them if you like efficiency.

Pros

Nothing at all.

Cons

Customer service, ease of use, reliability is negative.

Advice to Others

Please have someone make your website more mobile friendly, or have a reliable app.

Source: Capterra
 
 
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