Paycom Software


 

Paycom is a cloud-based payroll management solution that enables organizations to automate payroll processes. The platform stores all employee-related data in one place and ensures that changes are reflected in real-time across the system. The product also provides an in-person client specialist to each customer who requests help.

Paycom is able to create reports that can be imported to other accounting solutions. The expense management feature automates the expense reimbursement process and defines rules, categories and parameters for employees to monitor claims. Employees can also upload bills related to expenses by using a self-service portal available within the tool.

Paycom is able to debit payroll taxes on time, depositing them on or before due dates and handles all other payroll tax filings. Other features offered by the solution include garnishment management, online payroll processing and payroll analytics. Paycom is ACA compliant and handles all requirements related to 1094 and 1095 reporting.

 

Paycom - Dashboard
 
  • Paycom - Dashboard
    Dashboard
  • Paycom - Employee self service
    Employee self service
  • Paycom - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

36 Reviews of Paycom

 

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Software Advice Reviews (4)
More Reviews (32)

Showing 1-5 of 4

Tina from MOSAIC Technologies Group
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Simple product that can be customized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Allows for alot of customized fields, reporting and is a simple tool to use. Best use is for payroll activities, goal management system is still very rudimentary.

Cons

It is not as robust as other tools, and they are heistant to allow API's to products that compete with their own.

 
 

Jazmin from Flour Bakery + Cafe
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Paycom is our second (and current) payroll company, but there are things I would like to see improved.

Ease-of-use

Functionality

Product Quality

Customer Support

Paycom isn't a bad choice if your company is small, but if you have more than 200 employees I would recommend seeing other options.

Pros

There are a lot of features offered though Paycom that are helpful, like the ACA Dashboard, and can definitely decrease the amount of time spent on certain projects. Paycom is constantly updating and striving to improve their system, and making sure their clients are updated on government policies.

Cons

Unfortunately the reporting system is limited and not exactly intuitive. There have been times when there was something incorrect in the coding that delayed certain projects. When we had an issue (pressing or not), there were times we didn't hear back from the customer support for a long time, even after follow - up emails/phone calls. The fees associated with certain procedures seemed a little steep as well, especially when compared to other payroll providers.

 
 

Diana from Resource Label
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Don't waste your money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nothing. I would not recommend this product for any sized business. I cannot think of a positive function.

Cons

It is not user friendly, very old school - manual entry required. Changes made on 1 form that should feed to another do not. Manual and Paycom U do not teach or show everything you need to know. One of the worst payroll/HRIS systems I have ever used. So many malfunctions and finger pointing within the company as to why something failed. We have multiple companies connected and when we make acquisitions they should be setup the same. We have yet to have this happen correctly.

 
 

Jared from CFSS
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Looking for new vendor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Paycom is very easy of use for employees' self-service of benefit selection. Employees are able to retrieve paystub and historical tax documents.

Cons

Customer service and issue resolution has been extremely disappointing. File feeds were corrupted and took about 5 months to fix.

  Response: Lanie, Paycom

Date: July 2017

July 2017

 

We’re committed to our clients’ success and want to ensure they receive the support they need. We appreciate that we’ve been able to connect with your organization to work through any challenges they may be experiencing.

Please let me know if you have any questions. Thank you.

 
 

Josh from PCI Strategic Management
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Paycom is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We've been utilizing Paycom for about 6 months now, and are very happy with it! Excellent reporting features, great customer service.

 
 
 
Showing 1-20 of 32

Jeannie from Quest Financial

August 2017

August 2017

We have been very happy with our Paycom experience for the last 4+ years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Internally it is very friendly and we excellent response time with our designated representative when issues arise. Highly recommend this product for these two important reasons!

Cons

Overall we are very happy but one consistent issue we have is our temps get confused with the language for adding their hours. We consistently have questions regarding what punch and punch pair mean. Only other recommendation we would have is for less steps and tasks for document management.

Source: Capterra
 

Audrey from Assoicaition for Mentally Ill Children/The Clear View School and Day Treatment Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

I use Paycom to view benefits; clock in and out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All my personell records are in one place and easily accessible.

Pros

I like that the software is user friendly and accessible in all formats (computer and phone). I can access it anytime I want or need it.

Cons

The use of military time for clocking out can sometimes be cumbersome , but overall the program is user friendly and easy to work with.

Source: Capterra
 

Meagan from Monte Vista Grove Homes
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Paycom software is easy to use/manage. They also have great customer service!! Paycom is also very supportive of us and our mission as an organization. Thank you!

Source: Capterra
 

Katherine from Anna's House Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Anna's House Foundation uses Paycom and we have had the best experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Paycom for their payroll services.

Pros

Customer service is top notch. Whether you are a small or large company their software has so many features and customizability.

Source: Capterra
 

Darci from Anna's House Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use system with friendly and responsive technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

efficiency with payroll. Hope to increase utilization as we grow.

Pros

As a small non profit new to using Paycom for payroll, this software is forgiving of mistakes and allows for corrections to be made. Technical support is a phone call away and is readily available to walk us through any questions we have.

Cons

Paycom offers so many services that are not utilized by our small non profit. The vast options available online took a little time to sift through but after a few cycles with great technical support, payroll takes very little time to run.

Source: Capterra
 

Jamie from Vater Office Furniture
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Paycom - A company you can depend on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our payroll process has been streamlined and getting reports is quick and easier

Pros

My company has been using Paycom's services since the late 1990's. They consistently process our payroll correctly and on time. The customer service response is exceptional. It doesn't matter that we are a small company, we still get a dedicated team of specialists that usually respond to all requests within 15 minutes. The software/website is very easy to use and the built in report writer allows for special reports to be generated for things like worker's comp and insurance audits.

Cons

Nothing comes to mind. Been using the software for 19+ years - it does what it's supposed to do. Small companies like ours are treated the same as larger ones. We have a dedicate team that responds quickly and our payroll is processed correctly every time.

Source: Capterra
 

Anya from Tristar
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

We implemented Paycom 11 months ago....so far we love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We utilize everything with the exception of the recruiting module...hopefully when our current ATS contract expires we will also move to use this module with Paycom as well.

Pros

From the employees to our managers, to the systems admins we all agree the system is easy to use! I also love the fact that there is an instruction for just about every function in the system. Tis is super useful when training new supervisors/managers and staff.

Cons

I don't like the fact that the employee orgs are not readily available and built into the system. I see there is a new feature for this and I am currently working through the steps to activate this feature.

Source: Capterra
 

Greg from Keller Williams Central Oklahoma
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I have a been a Paycom customer for almost 10 years. Paycom has made my life easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very short and to the point. Easy to use.

Pros

The software is easy to use and very easy to understand. The Paycom systems are secure and safe. I have NEVER lost data on the Paycom software or with the system.

Cons

This is a great system. Very little I would change. The compatibility and the ease of use make it stand apart from all of the other companies we researched.

Source: Capterra
 

Keith from Metro Surfaces

July 2017

July 2017

We have been extremely pleased with the software's diverse functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have enjoyed utilizing the hiring/on boarding process the software offers. This allows us to keep all employee files online and secure with Paycom. Performance reviews are always difficult not only to track but to evaluate once they are finished. This software simplifies the entire process and even has built in calculators based on those reviews to guide you to a new compensation for each employee. There are many other features we use, and we still don't use everything. This is a very robust product that I would highly recommend.

Source: Capterra
 

Jeanean from Green Shoe Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house.
Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant.
With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization's growth.
When adding a new feature or benefit, Paycom's customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned valuable information on how Paycom is doing, even more, to stay ahead of client's needs and wants by continuing to be innovative and an invaluable resource. Paycom has been the best company decision for us!

Source: Capterra
 

Abby from Monogram Pet Treats
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Paycom is great tool to keep track of all HR and payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the software is very user-friendly and has almost every tool you need available. from employment verification to benefits.

Cons

the reports sometimes take a bit longer than usual. but other than that, it's a great program to use.

Source: Capterra
 

Jacqueline from Exceptional Software Strategies, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Friendly service, lots of training and self-help resources if you get stuck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We utilize it for benefits administration, payroll, annual reviews, action forms, and org chart.

Pros

Easy to use (for administrators and employees), Easy to add features and implement full life cycle for candidates to employees

Cons

Transition was lengthy from old system to new system because of the amount of verifying information. It is something you only do once during implementation and there isn't an easier way to confirm all the data that was tranfered.

Source: Capterra
 

Morgan from Hannover Re

June 2017

June 2017

Looks good; not as many capabilities as presented

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

electronic checklists for onboarding
intuitive self service portal for end users
push reporting
applicant tracking transfer to employee record

Cons

Customer support are not at expert level.
Inability to remove inaccurate data
limitations with reporting

Source: Capterra
 

Deanna from The Waters Senior Living
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

We recently transitioned from Paycom as our company is growing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

On-boarding functionality, electronic payroll actions for manager, electronic open enrollment for benefit selection.

Cons

Actions would happen in the software, traced back to a Paycom team member with little to no explanation, for example, a deduction code shutting off or getting deleted. The customer support team had a hard time explaining functionality and how to make the system work better for us. Not all of our benefit providers could have a direct feed set up with Paycom due to Paycoms restraints and the applicant tracking system was clunky and not intuitive to even know where a candidate was in the process.

Source: Capterra
 

Sean from MetaSource
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Excellent HRIS/Payroll Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company implemented Paycom this past summer and it has made a world's difference for our HR department. The integrated onboarding solution alone has saved our HR department countless hours and the other modules we've implemented (i.e. benefits administration) have been great as well. The customer service that Paycom offers has also been impressive and a welcome change from what we were going through with our previous HRIS/payroll provider.

Pros

Customer service is excellent. Modules are customizable and flexible for our business.

Cons

Some modules, performance management, for example, wouldn't work for the way our company does our performance reviews.

Source: Capterra
 

simmy from JCC Early Childhood

December 2016

December 2016

paycom time sheet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It does not always want to scan your finger. It can take up to sometimes three times before it works.
the on line access is user friendly.

Source: Capterra
 

Alicia from E Source

November 2016

November 2016

Great Payroll Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Paycom has been great. From the transition from our old processing company to Paycom they have always been willing to help and ensure we have what we need. I think it is essential to have a great payroll specialist after you go live or you can be given the run around about issues.

Source: Capterra
 

Jessica from E Source

November 2016

November 2016

Transition was not too bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had a salesperson who was very caring and he still stops by now and then to check in on me. The transition specialist actually sat with me to process the first payroll in the new system. The only odd thing about Paycom is that there are two log ins for people who supervise others. There is the client (supervisor) username and password and then an employee side username and password. This causes a lot of issues for some reason and I'm constantly resetting passwords for people. There a way just to toggle from one side to the other once you log into one, so I've never had a password issue personally since I log in the same way every time and just toggle to the other side once I'm in the system. Also, rolling over insurance plans is a bit of a pain that you have to go through at the end of each year, but it's necessary for the ACA reporting. Pulling reports in the system is very user friendly.

Source: Capterra
 

Kris from CASA PACIFICA CENTERS FOR CHILDREN AND FAMILIES
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Great Alternative to ADP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a great alternative to ADP. It offers payroll, benefits, reviews, and covers the spectrum of employment life cycles. Its integration with our benefots administrator is particularly convenient. Starting up we had a fair share of glitches but their team was didoicated and committed to seeing us through to a successful implementation/. We are very pleased with the product and would recommend to other mid sized non-profit organizations.

Pros

Benefits integration

Cons

nothing

Source: Capterra
 

Philip

March 2015

March 2015

The Very Worst Platform for Managing Payroll and HRI

Product Quality

Product Quality
Quality

I have found Paycom representatives completely apathetic in their approach to customer service. Their lethargic responses (if they bother) to essential concerns and needs related to jurisdictional nuances around pay rules and time keeping is unacceptable. Their inability to customize their system to any jurisdiction outside of Texas (which has the simplest of labor laws) is epic. I wouldn't use them and my company will likely stop using them sooner than later. Lord, hasten the day!!!

Pros

None. They make big promises and put in ZERO effort.

Cons

Everything. From their inability to customize according to business needs, to their deplorable customer support.

Source: GetApp