PeopleMatter Software


 

PeopleMatter is a cloud-based talent and workforce management software system built for restaurant, hospitality, retail and service-industry companies that struggle with managing large workforces across multiple locations.

With over 42,000 customer locations, the software manages critical aspects of the employee lifecycle by ensuring compliance in hiring, consistency of training and accuracy in scheduling. PeopleMatter saves time by automating manual processes and consolidating talent and workforce management processes into a single system, while improving productivity through actionable reporting and analytics.

PeopleMatter’s product suite “talks” across different modules—PeopleMatter HIRE™, LEARN™ and SCHEDULE™—and ensures that all information is up-to-date, while providing features that address the unique challenges of service industry employers and employees.

HIRE™ automates recruiting, applicant tracking, employment screening and onboarding processes in one centralized, paperless hiring software system. Integration with major job boards and social media networks, coupled with a mobile-friendly job application, helps attract tech-savvy talent and maintain a healthy pipeline of applicants.

LEARN™ is a learning management system that allows companies to create training courses, assign content to employees and track progress and comprehension. Companies can upload unlimited content or access a library of service industry-specific training courses.

SCHEDULE™ optimizes employee scheduling by allowing managers to control labor costs, while creating schedules that are compliant with labor laws, company policies and employee preferences. A free mobile application enables employees and managers to communicate updates and trade shifts when needed.

As a robust and full-featured human resources (HR) software system with unlimited support for employees and applicants, PeopleMatter is suitable for growing businesses that have hourly workers and want to attract and effectively manage great employees. Designed to scale, it's suitable for single-location proprietors and enterprise-level franchises alike.

 

PeopleMatter - Applicant tracking system
 
  • PeopleMatter - Applicant tracking system
    Applicant tracking system
  • PeopleMatter - I-9 verification
    I-9 verification
  • PeopleMatter - Assigned employee training
    Assigned employee training
  • PeopleMatter - On the job training test
    On the job training test
  • PeopleMatter - Employee schedule
    Employee schedule
  • PeopleMatter - Share employee schedules on iPhone
    Share employee schedules on iPhone
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

26 Reviews of PeopleMatter

Showing 1-20 of 26

 

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Ali from FHG Business Group
Specialty: Food / Beverage
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

PeopleMatter is an Excellent Choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

We used PeopleMatter for streamlining our HR function and we are proud to have associated with them. An excellent option!

Advice to Others

You must sit through a Demo on PM, you will love to make this choice!

 
 

Jillian from QSR
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

January 2017

January 2017

PeopleMatter

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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PeopleMatter used to be a great product. Since the merge with Snag-a-job, my opinion has changed. There has been a lot of issues and "glitches" with the system since the merge. I feel as if they have broken the product and don't know how to fix it. Every week I receive emails about the system and errors that occur. These continue to come more and more often. I also feel like the customer service and support teams have changed. When I do contact them with problems in the system they are very slow to resolve them.

 
 

Getina from SEQSR
Specialty: Food / Beverage
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

January 2017

January 2017

PeopleMatter

Ease-of-use

Functionality

Product Quality

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Value for Money

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Ease-of-use
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As a recruiter, I used this system every day. The system was easy to use, however, the reports are not as user-friendly. It's hard to get accurate reports and difficult to track referral sources. Also, the system does not allow you to email candidates to manager from within the system. Customer service was also a challenge.

 
 

Tyrone from Brooklyn Boulders
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Director of People & Culture

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I've only gone through the demo on the product. It very appealing to me but could use some UI/UX work. Additionally, no one reached out to me to follow-up.

Pros

I like that the system includes performance management, rewards and recon, etc.

Cons

The system could use some UI/UX work.

 
 

KATE from Jones ser
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

I love PeopleMatter

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Support

We recently switched to Peoplematter. The fact that our old system did not work on mobile makes this huge to us. It is also 10x less the cost of our previous software and once you get a hang of it so easy! the fact that you can update your job postings with the click of a button and post and unpost is great. Plus the career page!

Pros

career page
cost
mobile

Cons

a little confusing at first

Advice to Others

speak to a representative

 
 

Betsy from Ginger H. Enterprises Inc.
Specialty: Consulting

August 2016

August 2016

PeopleMatter is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Easily to use and implement, knowledgeable sales and terrific customer service

Likes Least

Set-up costs a bit pricey for small companies. This is meant for multiple units or larger enterprises. Ideally, I also wish they offered Time & Attendance but understand why they don't (as a business model).

Recommendations

Although their clients are mostly in the service industry, I've found it suitable for others as well. I implemented this for an amusement park/entertainment client and am considering for an insurance services broker currently.

 
 

Ann from Humboldt Petroleum
Specialty: Retail

August 2015

August 2015

People Matter especially to the overworked HR Department

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The product has been a blessing to our growing company. It has let us streamline the tedious task of hiring and on boarding new employee's, and giving us a better pool of applicant's to pull from. The PeopleMatter support staff are very helpful and they listen. They are constantly upgrading the system (every quarter) listening to what their clients need.

Likes Least

Our current frustration with the product, that has not been included in an upgrade yet, is that if employee's update their information there is no notification to HR that this update has happened. So the change does not get reported to payroll. The employee's think that it happens automatically.

Recommendations

When going into anything new of course a demo of the program always helps. Also talk to people who are using the program not just the ones who are very familiar but also the frustration of the ones just starting to set up. Also try to find out what are all the hidden costs that you don't know about until it's time to sign the contract.

 
 

Denali from Top Pot Doughnuts
Specialty: Food / Beverage

June 2015

June 2015

PeopleMatter Review

Ease-of-use

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Likes Best

Very easy and simple to use. Programs are easy to manage their way through. Easy and simple way to onboard new employees, especially if you're running an one-person HR department in your organization. Ensures completed and timely delivery of necessary paperwork that sometimes can lag the old-fashion way.

Likes Least

Every organization is not one-size fits all, need more customizations features for companies with multiple locations. For instance our company has multiple locations with different store hours. We'd like to be able to customize our application process for each store and set specific shifts that applicants can apply to, this is not a feature. Shifts are one-size fits all stores.

Recommendations

Do your research, there are lots of different software programs available for onboarding new employees. I found this one to be useful for us because it is geared more towards the restaurant industry.

 
 

Ann from Hofman Hospitality Group
Specialty: Food / Beverage

June 2015

June 2015

PeopleMatter is an amazing product!

Ease-of-use

Functionality

Product Quality

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Support

N/A

Likes Best

They make every step simple and not complicated or intimidating.

Likes Least

Their service and being open to meeting our company's specific needs.

Recommendations

Try PeopleMatter, they are an up and coming software company that you will be hearing a lot about.

 
 

Robin from Mary's Pizza Shack
Specialty: Food / Beverage

June 2015

June 2015

Peoplematter - Learn

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The ease of use. The customer service. The integration with my systems. The filtering of applications.

Likes Least

Wish we could use something other than emails to send employee updates and or hiring. It seems candidates/employees change their email all the time and can't remember what they used.

Recommendations

Will this be a tool for your managers? Have key managers sit in on demos. You need their buy in and support when launching tools such as these.

 
 

Ryan from Bay Street Biergarten
Specialty: Food / Beverage

June 2015

June 2015

From a Biergarten

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The way to have real time scheduling and information to our employees instantly to their phones.

Likes Least

It doesn't integrate with our POS system. At least I'm unaware. It would be great to have a labor report and model of projected vs actual.

Recommendations

Customer service is excellent and my employees really like it services.

 
 

Cindy from Stop'nGo of Medina Inc.
Specialty: Retail

May 2015

May 2015

People Matter software

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Peoplematter is very user friendly, for both the administrator and my managers. I like the heads up on any updates that are coming our way, and also listening to suggestions. People Matter has changed the whole way that we do our hiring. We get better fit for the job and save on hiring cost with quicker hires.

Likes Least

The assessments are not always a good measure if the applicant is going to be a good fit for the job. We have hired red candidates and had successful hires. The reports cannot be altered.

Recommendations

Compare pricing and features with others hiring systems.
Look to see if it has technology and can perform the right functions that you are looking for in a hiring system.
Does it have a good tech support system, and the availability of the tech support.

 
 

Kimberly from Reedy Corp
Specialty: Hospitality / Travel

December 2014

December 2014

Easy navigation and great response time!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
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Likes Best

The interface is very simple for outside staff to navigate.

Likes Least

I would like to see more areas and categories for permissions.

Recommendations

Find out what your non-negotiable needs are and make sure it is a perfect fit. Every company's staffing needs are unique and just because one program fits someone perfectly, doesn't mean it will fit you. Do the research!

 
 

Mark from NOK foods Inc.
Specialty: Retail

November 2014

November 2014

PeopleMatter Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

It is very user-friendly.

Likes Least

So far, everything is great. I have nothing to complain about.

Recommendations

Try it. You will be amazed at how easy it is. I am glad we are using it.

 
 

Hannah from Doc's Country Mart
Specialty: Retail

November 2014

November 2014

It has made things easier and more efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It is very self-explanatory and efficient.

Likes Least

It is a little difficult to navigate until you get used to it!

Recommendations

Keep it easy to use and do not get too technical! Make sure the average person can navigate it easily and find all the options that it offers!

 
 

Emily from Metro
Specialty: Property Management

November 2014

November 2014

It is pretty easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
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Likes Best

The software is easy to use.

Likes Least

It does not contain all of the features that one would need in a system.

Recommendations

Be sure to use all aspects of the software to get the most out of it.

 
 

David from Doc's Food Stores, Inc.
Specialty: Retail

November 2014

November 2014

Excellent tool for tracking applicants and for the entire hiring process

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
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Support
Likes Best

It's easy to use, with helpful instructions along the way if you are unsure of an item. Customer support is knowledgeable and easy to understand.

Likes Least

My only complaint for the site is that the "smiley guy" is a little juvenile.

Recommendations

Take time in the beginning to go through all offerings that the site has.

 
 

Brian from Doc's Foods Inc.
Specialty: Retail

October 2014

October 2014

The product saves time.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Likes Best

I like having everything at my fingertips. I can review and communicate with a candidate without having to look through my files.

Likes Least

Some of the candidates have trouble getting everything filled out. They seem to miss something.

Recommendations

Just make sure it fits your application. It's adaptable to most business needs.

 
 

Steve from Country Fair, Inc.
Specialty: Retail

October 2014

October 2014

Our Experience with PeopleMatter

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support
Likes Best

I love the fit profile. I think it helps us identify applicants with a greater chance of succeeding in our industry.

Likes Least

There really isn't anything of significance that I dislike.

Recommendations

Make sure your company culture is ready for a move from paper to cloud-based software.

 
 

Michelle from Flash Foods
Specialty: Retail

September 2014

September 2014

Training instructor

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
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Likes Best

The product is easy to use. The support is great and are always there when you need them.

Likes Least

The only complaint is the site can be slow sometimes.

Recommendations

We have all different levels of experience with computers and most people have found it to be easy to work.

 
 
 
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