Pros: Reviewsnap is the first Performance Management System our company has used. We did a thorough search for products that would meet our needs and budget, and Reviewsnap was the best value. They helped us tailor the program to our specific situation, and worked with us to iron out any kinks if things didn't go the way we thought they would. The tech team made sure they understood our needs, and kept at it until we had the system operating as our COO requested. The tech support is highly responsive and knowledgeable, and gets answers for us in a timely manner. Our Customer Service Representative has provided help and answers for us as we have evolved in our review process. She has gone out of her way to train our managers on a one-on-one basis if needed to make sure they understand the system. The system is easy to customize when our company updates our performance procedures. Reviewsnap also uses feedback from users of the system to make updates and improvements. The product is a great value financially for our small company. Cons: Our problems mainly result from lack of engagement from managers. We have automated our review process in the past 3 years, so the culture is difficult to shift from a more 'free for all' format. Because of this, there is some resistance to actually learning the program fully. There are some technical features that do require frequent use to become familiar, so we have to train some people more frequently on how to use the system. But most managers are extremely good at using Reviewsnap, and find it very easy and intuitive. Overall, getting buy in from your management team is essential in any performance review system. Reviewsnap is a valuable tool our company uses to track performance and stay on top of goals for the team. I recommend it highly.

The Review Snap implementation was very easy and straightforward. I love that the implementation person uses the time to walk through the system, talk through what you're looking to accomplish, and then configures the system as you go along. You can see where they're adjusting things so it's teaching you at the same time as setting the system up. The best part, however, has been the Review Snap help desk. They are the most responsive team I've worked with at any vendor hands down. They anticipate all your follow-up questions based off of your first question, provide snapshots of the system, and really provide complete answers. If the system can't do what you're looking for, which is rare, they suggest alternatives. I have been thoroughly impressed by this team! Review Snap is doing the right things with their customer-facing teams for sure.

It's incredibly flexible to mold to whatever review cycles, review types, etc. you have. The bulk edit feature saves a lot of time and after you find the right part of the system, you can customize just about anything.

I'd love for Review Snap to allow the company to brand it more and really make it look like our internal review system. Also, if you're a manager of managers, the ability to see reviews down a couple levels has been tricky.

Overall I think that it does what it was created to do, but it could use an upgrade to be more user friendly. Until the upgrade occurs, it may not be the best review software on the market.

I like that I can keep all of the good emails and praise documents I have received throughout the year on my profile so I can easily feature my performance compliments on my annual review.

It is pretty clunky - it could use an upgrade. It's not the best review software I have used, but it does what it is supposed to do.

In my over 25 years of Human Resource Management, ReviewSnap is the FIRST performance review program that I have found to be 1) user friendly for everyone (not just the administrator), 2) incredibly flexible and customizable (to your standards, not theirs) and 3) with an amazing support team. It is difficult to select only a few features that are my favorite so I'll minimize for my peers that may be considering the product: 1) The system provides your managers sample phrases to use in the event they are not very wordy when it comes to praise/correction; additionally, the Authoricheck helps YOU prevent inappropriate statements being made. 2) The system notifies your managers of due dates and sends reminders - you no longer have to track your managers down! 3) You can have as few or as many review templates as you like - we generally develop by department but you can get as involved as by job. The only "kink" (and it's so minor I hate to call it a kink) is that the process can be a little confusing when a review is completed - it is human nature to click "continue" when you have finished something but that erases in place signatures at the end of the process. However, once you learn the system and realize that the signatures themselves "continue" the process, the issue resolves itself. I am proud to be a user and a reseller for this product. I never hesitate to introduce the product to our clients!

It is fairly straightforward to use. I like the journal entries feature, to log good feedback and notable successes on a daily basis instead of trying to remember them the day before my review is due.

I have found it somewhat tricky to complete the review finalization process - every year I struggle to find how to send it on to my supervisor. That process could be a bit more straightforward in my opinion. Also I think it should save text automatically as you start typing to minimize the potential to accidentally navigate away from the page and lose your work.