Salesforce Work.com


 

Work.com (formerly Rypple) is Salesforce.com's solution for driving organizational performance. The system is used by organizations that are looking for a better way to drive individual and team performance. Within the tool, users and managers can align people and team around broader organizational goals. Managers can coach team members and deliver feedback on how individuals are performing against their goals. The product also allows for easy creation of compliant performance summaries. Motivation across an organization is improved with meaningful public and private recognition features.

Work.com is a great fit for companies that need to motivate, align everyone on common goals, and track performance towards individual, team, and overall goals. Work.com integrates with Salesforce's suite of CRM, service, and social tools. 

With Work.com, managers can publicly acknowledge and reward their top performers, creating more driven team members focused on improving close rates. Managers can deliver real incentives via Amazon gift cards, enhancing team morale and showcasing top performers. With Work.com Mobile, managers can recognize big wins from the road, maintaining the highest levels of motivation and morale regardless of their physical location. 

At the end of each evaluation period, managers can quickly and easily assess the performance of each individual. With 360 feedback tools, you can also incorporate feedback from other team members and cross-department managers. Pull everything together in simple, clean performance evaluations. We would definitely recommend Work.com to companies looking to optimize employee performance. 

 

Salesforce Work.com - Chatter Integration
 
  • Salesforce Work.com - Chatter Integration
    Chatter Integration
  • Salesforce Work.com - Coaching
    Coaching
  • Salesforce Work.com - Incentives
    Incentives
  • Salesforce Work.com - Performance summaries
    Performance summaries
  • Salesforce Work.com - Social goals
    Social goals
  • Salesforce Work.com - Transparency
    Transparency
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

19 Reviews of Salesforce Work.com

Showing 1-19 of 19

 

from Workopolis
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

Would not recommend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized.

Pros

Chatter - sharing information with colleagues as well as recognition badging system

Cons

Goal Setting and Performance Reviews
Expensive

Advice to Others

I would not recommend this system.

 
 

from Ocean Grand
Specialty: Hospitality / Travel

Userfriendly

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Userfriendly

Likes Best

It makes it easy to track and measure my work and helps my company in the same direction with important company goals.

Likes Least

Price of the product can be a little bit more reasonable.

Recommendations

Definitely make sure it's a good fit for your company.

 
 

from K-Laser
Specialty: Healthcare / Medical

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce

Likes Best

Helps me keep organized and keep on task. I also like it that I can send emails directly and log phone calls.

Likes Least

Sometimes I get confused about setting up a new lead and I find I spend a lot of time trying to set it up initially.

Recommendations

Take webinars and training to fully understand how this program works to maximize to your advantage.

 
 

from ACC, INC
Specialty: Construction / Contracting

very thorough

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Functionality
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Quality
Support

very thorough

Likes Best

flexible and adaptive, can be tailored to fit most needs.

Likes Least

the cost is probably the most biggest dislike, double some of its competitors

Recommendations

try several of the available sample modules from various companies

 
 

from Raley's
Specialty: Retail

Salesforce, an innovative product that is not all it could be.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce, an innovative product that is not all it could be.

Likes Best

Ability to bend to will of user. Salesforce allows for some degree of flexibility.

Likes Least

Interface can be confusing for new or untrained users.

Recommendations

Be prepared to explore and experiment with the software extensively to maximize your time and productivity in the long run.

 
 

from Magnetic Marketing Innovations
Specialty: Manufacturing

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce

Likes Best

Easy to use and manage accounts. Work flow is simple, and makes looking at pipeline easy to follow.

Likes Least

Would like more mobile options, and more customizability. Would be great to be able to customize flows for my specific needs. As well as full functionality from mobile apps.

Recommendations

Look around at the competition, and see what integrations you need. For us Salesforce had everything we were looking for.

 
 

from CrunchTime Information Systems
Specialty: Software / Technology

Salesforce.com review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Salesforce.com review

Likes Best

easy to use, clean looking, and tracks all of my cases and accounts

Likes Least

The mobile application is not easy to use. I would use that more often if it were easier to use

Recommendations

I have not used any other software like this so I do not have an opinion as to evaluating this.

 
 

from StudentUniverse
Specialty: Education

Organizing Sales Leads

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Organizing Sales Leads

Likes Best

Easy to adapt to changing requirements in the field and in the office. Keeps leads alive by automatically following up.

Likes Least

Hard to keep up with all the updates as they apply to situations

Recommendations

You need a CRM vendor to make your business work and this one is the best.

 
 

from Outback Steakhouse
Specialty: Energy

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce

Likes Best

The ease of speaking with Customer service and the ease of accessibility.

Likes Least

The difficulty in customizing and how some of the functionality is not easy to figure out.

Recommendations

Use it as a trial version if at all possible first

 
 

from IFF
Specialty: Manufacturing

Salesforce Work Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Salesforce Work Review

Likes Best

Easy and intuitive user interface and the product performs all functions promised.

Likes Least

It's on the expensive side. The per user cost is high and we feel it should be more reasonably priced.

Recommendations

Have a set of test users try out the latest version using a trial set-up and see if they feel the functionality is worth the price and if they think it will give their productivity a boost.

 
 

from ODP
Specialty: Accounting / CPA

Sales Mgmt

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Sales Mgmt

Likes Best

I like best the visibility of the sales representatives performance on my team

Likes Least

I do not like how cumbersome and how user unfriendly it is.

Recommendations

take the tutorials as it is not intuitive and very user friendly

 
 

from LexisNexis
Specialty: Legal

salesforce review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
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Quality
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N/A

salesforce review

Likes Best

It is popular, so can be easily incorporated into other sales & marketing programs

Likes Least

I would prefer to see more flexibility in pricing options

Recommendations

Make sure that you evaluate by running beta tests and hypothetical testing

 
 

from Independent
Specialty: Media

It is a business necessity. That's it

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Functionality
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N/A

It is a business necessity. That's it

Likes Best

It is cloud based, no need to invest in internal resources

Likes Least

It can be quite expensive if there are too many users

Recommendations

They need to find the sweet spot between investment in resources and gains from that investment. ROI in short

 
 

from D+H
Specialty: Software / Technology

not sure what goes here

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

not sure what goes here

Likes Best

Not a real fan of the product we are actually switching to.

Likes Least

Difficult to use and overpriced. In the end we decided to move to a different product.

Recommendations

Check every option available and get many quotes, don't just jump at the first bid.

 
 

from NAU
Specialty: Education

Performance Motivation

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Performance Motivation

Likes Best

Employee management and coaching is easily manageable

Likes Least

Nothing, I like everything about this produce and vendor.

Recommendations

I do not have any recommendations other than to have utililized most of what the software has to offer.

 
 

from CSDA Design Group
Specialty: Construction / Contracting

KM Sales Force Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

KM Sales Force Review

Likes Best

It is a complete database that collects information very well

Likes Least

Way too complicated and requires too much support to operate

Recommendations

Make is more user-friendly for users. You should not have to have an hour of training to use this type of tool for basic use. I would also like to have the ability to modify portions of the software.

 
 

from Saratech
Specialty: Engineering

Review of Salesforce

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Review of Salesforce

Likes Best

Easy to use, sync with outlook, many features like Reports and MapAnything

Likes Least

I would say the mobile App though I haven't tried a long time

Recommendations

Not sure on any competitors but our company uses it and it's great

 
 

from Tw telecom
Specialty: Telecommunications

The perfect CRM tool for prospecting to proposal to post sale and more!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

The perfect CRM tool for prospecting to proposal to post sale and more!

Likes Best

Functionality is effortless once contact info is loaded. Collaboration with several additional tools as well.

Likes Least

Could use more advanced reporting and analytics for team share and metrics.

Recommendations

Ideal for any sales role and to keep solid contact ability with customers and prospects.

 
 

from Scality
Specialty: Software / Technology

Work makes you work

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It helps you keep things organized in one location to see how sales is performing. I got to give the sales teams feedback much easier.

Likes Least

I think it's necessary if you give your sales teams good coaching.

Recommendations

Have a talk with the sales leaders to see if this is something they would be on board with and would utilize.

 
 
 
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