Salesforce Work.com


 

Work.com (formerly Rypple) is Salesforce.com's solution for driving organizational performance. The system is used by organizations that are looking for an approach to drive individual and team performance. With the solution, managers can coach their team members and deliver feedback on how individuals are performing against their goals.

Work.com is suitable for companies that need to align everyone on common goals, and track performance towards individual, team, and overall goals. Work.com integrates with Salesforce's suite of CRM, service, and social tools.

With Work.com, managers can publicly acknowledge and reward their top performers, creating more driven team members focused on improving close rates. Managers can deliver real incentives via Amazon gift cards, enhancing team morale and showcasing top performers.

At the end of each evaluation period, managers can assess the performance of each individual. With 360 feedback tools, you can also incorporate feedback from other team members and cross-department managers.

 

Salesforce Work.com - Chatter Integration
 
  • Salesforce Work.com - Chatter Integration
    Chatter Integration
  • Salesforce Work.com - Coaching
    Coaching
  • Salesforce Work.com - Incentives
    Incentives
  • Salesforce Work.com - Performance summaries
    Performance summaries
  • Salesforce Work.com - Social goals
    Social goals
  • Salesforce Work.com - Transparency
    Transparency
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

31 Reviews of Salesforce Work.com

 

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Software Advice Reviews (22)
More Reviews (9)

Showing 1-20 of 22

william from Vizergy Digital Marketing
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Terrific account management, order processing, sales management, reporting and then some platform!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

In general, it is an amazing tool that helps productivity and sales management performance, I highly recommend it!

Pros

Ease of use
Complete tool used by the entire team; sales, account management, finance, operations, product delivery
Customization
Workflow processes for account management and project management
Integration with marketing platforms such as Watson/IBM Silverpop for email marketing
Add-on modules such as Wave, a truly amazing reporting module
Ability to create custom proposals, contracts, work orders in one click
Integration with Outlook

Cons

Some data entry can be mundane
Some of the set-up is quirky but that could also be at our request from initial set up years ago

 
 

Naomi from Elite Human Capital
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to use, depending on customizations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I had used Salesforce as a PTO tracker my company had set up. Overall the software was very intuitive & easy to figure out. The only issues were the customization that my company had implemented. It was an illogical process, which made the tool a little more difficult to use. I have a feeling that had it just been the out-of-the-box solution, it would've worked just fine.

Pros

Very intuitive & easy to figure out.

Cons

Be wary of custom implementations that aren't well-thought-out.

 
 

Sam from Zycus Infotech Pvt Ltd
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

works perfectly and efficiently using Work.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Work.com is new in the market but very efficient. Its help to make organization performance to run smooth, tracking all the performance matrices etc.

Pros

1. Its helps driving performance of the company
2. Motivate the team , individual of the company

Cons

Price is high

Advice to Others

can be useful and can improve performance but need to also look for companies budget

 
 

Mary from Workopolis
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Would not recommend.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We were originally using Work.com before it was acquired by Salesforce. After being acquired, Salesforce had changed the user interface to be more consistent with their other products. Unfortunately, a lot of the functionality that was on the old Work.com was taken away and now less user friendly. While you can run more extensive reports, it is very difficult and not easy to do. Our employees do not like using this system to complete performance reviews. The good thing about this system is Chatter - being able to share information as well as the recognition tools have been highly utilized.

Pros

Chatter - sharing information with colleagues as well as recognition badging system

Cons

Goal Setting and Performance Reviews
Expensive

Advice to Others

I would not recommend this system.

 
 

Lily from Ocean Grand
Specialty: Hospitality / Travel

April 2015

April 2015

Userfriendly

Ease-of-use

Functionality

Product Quality

Customer Support

Userfriendly

Likes Best

It makes it easy to track and measure my work and helps my company in the same direction with important company goals.

Likes Least

Price of the product can be a little bit more reasonable.

Recommendations

Definitely make sure it's a good fit for your company.

 
 

Jennifer from K-Laser
Specialty: Healthcare / Medical

April 2015

April 2015

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Salesforce

Likes Best

Helps me keep organized and keep on task. I also like it that I can send emails directly and log phone calls.

Likes Least

Sometimes I get confused about setting up a new lead and I find I spend a lot of time trying to set it up initially.

Recommendations

Take webinars and training to fully understand how this program works to maximize to your advantage.

 
 

Elliott from ACC, INC
Specialty: Construction / Contracting

April 2015

April 2015

very thorough

Ease-of-use

Functionality

Product Quality

Customer Support

very thorough

Likes Best

flexible and adaptive, can be tailored to fit most needs.

Likes Least

the cost is probably the most biggest dislike, double some of its competitors

Recommendations

try several of the available sample modules from various companies

 
 

Christopher from Raley's
Specialty: Retail

April 2015

April 2015

Salesforce, an innovative product that is not all it could be.

Ease-of-use

Functionality

Product Quality

Customer Support

Salesforce, an innovative product that is not all it could be.

Likes Best

Ability to bend to will of user. Salesforce allows for some degree of flexibility.

Likes Least

Interface can be confusing for new or untrained users.

Recommendations

Be prepared to explore and experiment with the software extensively to maximize your time and productivity in the long run.

 
 

Jeffrey from StudentUniverse
Specialty: Education

April 2015

April 2015

Organizing Sales Leads

Ease-of-use

Functionality

Product Quality

Customer Support

Organizing Sales Leads

Likes Best

Easy to adapt to changing requirements in the field and in the office. Keeps leads alive by automatically following up.

Likes Least

Hard to keep up with all the updates as they apply to situations

Recommendations

You need a CRM vendor to make your business work and this one is the best.

 
 

Joshua from Magnetic Marketing Innovations
Specialty: Manufacturing

April 2015

April 2015

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Salesforce

Likes Best

Easy to use and manage accounts. Work flow is simple, and makes looking at pipeline easy to follow.

Likes Least

Would like more mobile options, and more customizability. Would be great to be able to customize flows for my specific needs. As well as full functionality from mobile apps.

Recommendations

Look around at the competition, and see what integrations you need. For us Salesforce had everything we were looking for.

 
 

Melissa from CrunchTime Information Systems
Specialty: Software / Technology

April 2015

April 2015

Salesforce.com review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Salesforce.com review

Likes Best

easy to use, clean looking, and tracks all of my cases and accounts

Likes Least

The mobile application is not easy to use. I would use that more often if it were easier to use

Recommendations

I have not used any other software like this so I do not have an opinion as to evaluating this.

 
 

Julian from Outback Steakhouse
Specialty: Energy

April 2015

April 2015

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Salesforce

Likes Best

The ease of speaking with Customer service and the ease of accessibility.

Likes Least

The difficulty in customizing and how some of the functionality is not easy to figure out.

Recommendations

Use it as a trial version if at all possible first

 
 

Tony from D+H
Specialty: Software / Technology

April 2015

April 2015

not sure what goes here

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

not sure what goes here

Likes Best

Not a real fan of the product we are actually switching to.

Likes Least

Difficult to use and overpriced. In the end we decided to move to a different product.

Recommendations

Check every option available and get many quotes, don't just jump at the first bid.

 
 

Chris from LexisNexis
Specialty: Legal

April 2015

April 2015

salesforce review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

salesforce review

Likes Best

It is popular, so can be easily incorporated into other sales & marketing programs

Likes Least

I would prefer to see more flexibility in pricing options

Recommendations

Make sure that you evaluate by running beta tests and hypothetical testing

 
 

Mel from Independent
Specialty: Media

April 2015

April 2015

It is a business necessity. That's it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It is a business necessity. That's it

Likes Best

It is cloud based, no need to invest in internal resources

Likes Least

It can be quite expensive if there are too many users

Recommendations

They need to find the sweet spot between investment in resources and gains from that investment. ROI in short

 
 

Alexander from NAU
Specialty: Education

April 2015

April 2015

Performance Motivation

Ease-of-use

Functionality

Product Quality

Customer Support

Performance Motivation

Likes Best

Employee management and coaching is easily manageable

Likes Least

Nothing, I like everything about this produce and vendor.

Recommendations

I do not have any recommendations other than to have utililized most of what the software has to offer.

 
 

Krishna from CSDA Design Group
Specialty: Construction / Contracting

April 2015

April 2015

KM Sales Force Review

Ease-of-use

Functionality

Product Quality

Customer Support

KM Sales Force Review

Likes Best

It is a complete database that collects information very well

Likes Least

Way too complicated and requires too much support to operate

Recommendations

Make is more user-friendly for users. You should not have to have an hour of training to use this type of tool for basic use. I would also like to have the ability to modify portions of the software.

 
 

Steve from IFF
Specialty: Manufacturing

April 2015

April 2015

Salesforce Work Review

Ease-of-use

Functionality

Product Quality

Customer Support

Salesforce Work Review

Likes Best

Easy and intuitive user interface and the product performs all functions promised.

Likes Least

It's on the expensive side. The per user cost is high and we feel it should be more reasonably priced.

Recommendations

Have a set of test users try out the latest version using a trial set-up and see if they feel the functionality is worth the price and if they think it will give their productivity a boost.

 
 

Dan from ODP
Specialty: Accounting / CPA

April 2015

April 2015

Sales Mgmt

Ease-of-use

Functionality

Product Quality

Customer Support

Sales Mgmt

Likes Best

I like best the visibility of the sales representatives performance on my team

Likes Least

I do not like how cumbersome and how user unfriendly it is.

Recommendations

take the tutorials as it is not intuitive and very user friendly

 
 

Daniel from Saratech
Specialty: Engineering

April 2015

April 2015

Review of Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Review of Salesforce

Likes Best

Easy to use, sync with outlook, many features like Reports and MapAnything

Likes Least

I would say the mobile App though I haven't tried a long time

Recommendations

Not sure on any competitors but our company uses it and it's great

 
 
 
Write a Review
Showing 1-9 of 9

Antonina from self employed

March 2017

March 2017

Salesforce is a great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic.,easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks!

Source: Capterra
 

Katrina from Harvest

January 2017

January 2017

Great program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

What a wonderful program, easy to use and lots of features and bells and whistles. Great customer service when needed. Thanks!

Source: Capterra
 

Teanne from DataCore Software Corporation

December 2016

December 2016

Salesforce Work.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great tool to get the sales team engaged in the daily activities. Like that you can see teams performances towards goals they set for themselves or team.

Source: Capterra
 

Ashley from Freeman
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Salesforce Work.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce Work.com is a great step in the right direction to seeing the full scale of your organization's work ethic. Not quite up to par with other products out there to measure the same thing, but it's getting there.

Source: Capterra
 

Ben from Benetech

October 2016

October 2016

Salesforce is a great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has been a great platform for us and we have been able to really succeed. We have really leveraged it for success.

Source: Capterra
 

Ben from Benetech

October 2016

October 2016

Salesforce is a great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has been a great platform for us and we have been able to really succeed. We have really leveraged it for success.

Source: Capterra
 

Joan

October 2013

October 2013

Great tool to communicate corporate goals

Product Quality

Product Quality
Quality

We implemented Work.com globally, starting with alignment, feedback and thanks and later rolled-out performance summaries. We were looking for a single approach to performance management that would be accepted throughout the organization and after considering other options decided on Work.com. It included all the components that we felt were critical and was easy to use and implement.

Pros

Great tool to communicate corporate goals and link depratment and individual goals to the overarching company objectives. Simplifies the annual review process and incorporates 360 degree feedback. Very responsive account management and support teams.

Cons

1) Driving adoption requires constant diligence. 2) Users are sometimes confused about when to use Chatter versus Work.com. 3) The reporting capabilities are quite limited.

Source: GetApp
 

Annie

October 2013

October 2013

Work.com: Cultural Amplifier

Product Quality

Product Quality
Quality

We all know culture isn't something you can bottle and sell. It forms organically from the people who are grouped together by a shared mission. In organizations, leaders look for ways to amplify culture to their employees to promote alignment and fit. Work.com has been a great amplifier of our culture as we can recognize people for not only stellar work product, but for also going the extra mile to help out a colleague which is a major component in our culture we strive to amplify.

Pros

The ability for employees to publicly thank individuals and teams and for the recognition to double as real-time & specific feedback is a major pro of Work.com. Coaching Notes and Goals help foster healthy alignment between managers and reports.

Cons

Really can't think of any specific to the tool itself. I miss when Work.com was Rypple because I liked the smaller company feel and didn't feel like it was being pushed for sales-based organizations only.

Source: GetApp
 

Kim

October 2013

October 2013

Next Gen of Performance Management

Product Quality

Product Quality
Quality

I would rank Work.com very high. The only reason it is not a 5, is that there are some areas that could still use improvement (see cons) and also, it is fairly complex so does require a dedicated person to really work with it and be the company "go to" in my opinion. Otherwise, I do believe it is a very good product and the most comprehensive but "fun" Performance Management product out there.

Pros

Lots of good videos to help users learn and use the product. Great interface as it is very easy to work in and very "social media" like. Friendly and helpful staff, including the support folks!! Has a "top of the line" feel for a Perf. Mgt. tool

Cons

A lot to learn about. Reports not very good. Need to improve how Performance Summaries are administered (have to know HTML code, which I don't).

Source: GetApp