Founded in 2003, SilkRoad is a well-known vendor in the human resources (HR) space. In fact, the company was named a “Visionary” in both the 2013 and 2014 Gartner Magic Quadrants for Talent Management Suites.
SilkRoad Recruiting is designed to help streamline companies’ recruiting processes. The solution offers a free job-distribution network—which includes job boards such as Simply Hired, Recruit.net, Glassdoor and Indeed. Career portals can be customized to match the appearance of a company’s website.
Recruiters can utilize this system to attract, evaluate, and hire straight from a mobile phone, tablet, or computer. Talent can locate open positions and apply with a single click from their mobile phone. Jobs can be marketed using mobile and digital ads. With referral capabilities, employees can view open jobs and then browse their networks to refer candidates. SilkRoad Recruiting is suitable for small and mid-sized companies in multiple industries.
Angela from QPS Employment Group
Employees number: 251-500 Employees
The charts and reporting. Great for getting an accurate view of productivity. This system allows you to get a quick access to searching through candidates and organizing them to use in the future.
Understanding all of the reporting functions and use of the system to be able to get the most out of it. This takes some time.
If you are looking for a system that is user friendly and can help keep you tracking your success this system will work for you.
Carlino from Arista Networks
Specialty: Software / Technology
Employees number: 1,001-2,500 Employees
Its simple. nothing fancy but gets the job done. Its very very affordable
It could use improvement in reporting. The standard reports were lacking. We found we had to create some reports on our own
For companies under a thousand people, this is a great solution. It is affordable, you can implement it lightening fast and its simple
Dominika from Chatham Financial
Employees number: 251-500 Employees
The most appealing thing about the product is that we can use it globally and it meets our international needs. Our company is US based but we have also locations overseas. I am based in Poland, Krakow and supporting our recruitment efforts for Poland, UK and Singapore. The software has been very easy to learn and it serves very well in all our locations. The SilkRoad team has been very helpful and has been like a partner rather than vendor to us.
There are some parts of the product like reporting that I would like to see being more developed. There are some limitations to the reports but I hope that the Silkroad team will work together with their clients to make it more efficient.
Recognize your recruiting needs and expectations, play with the software, ask your colleagues or hiring managers for opinions as well.
Lindsay from Chatham Financial
Implementation was seamless and the SilkRoad team was a pleasure to work with. We had not ATS prior to this so any system was a big win for us.
If you have a lot of compliance requirements and approval processes as part of your recruiting process, then this is a good product for you. We do not have any of these needs, so those features do not apply. Reporting is very lacking. Only basic reports are available and it's difficult to create custom reports. I wish they would invest in making more analytics available.
We purchased this as part of the SilkRoad suite. If you're looking for just an ATS, go with other vendors.
Patty from PCI
The ease of use is my favorite thing about this product. The vendor has been responsive to questions.
The product has limitations and is not as flexible as we would like it to be. Not as customizable as we first thought. But the vendor takes product limitation feedback and passes it onto the programmers for a possible upgrade in the future.
Be thorough and make sure you are clear what you need the product to do.
Shoua from Honeywell Inc
Management made simpler
Easy to track and review potential recruit. Easy to deal with without a lot of paper work. Finding the correct qualifications is easy.
Some of the features are difficult to understand and use. Does not always display all recruit details on page.
Software is easy to learn and start using right away. Online help is good and has plenty of resources.
Sara from Polk State College
This applicant tracking software has really changed the way we do our hiring; we were doing paper applications and now, 3 years later, I don't know how we would ever go back. Our company is 500 FT employees and 1,200 total employees. The requisition and job offer approvals helped us to remove several hard copy forms that would often get lost, and the history tab lets you know who and what has been happening on each persons profile. Correspond with candidate is also an awesome feature.
SilkRoad's technical support has dwindled significantly over the last years. There used to be a candidate support line; then they took that away. Now, they will only let 2 of our super-users even call technical support or put in a support ticket. I would think they would at least give our 7 full-permission users ability to call technical support. This can be frustrating when candidates call in and we have no one else to refer them to. The application itself seems to have never-ending quirky issues like timing out and browser compatibility problems for our non-technical users. Since we hire many academics (and not computer users). we get a lot of complaints about the ease of applying (note - we have a custom eApp. most complaints include the eApp which we choose to implement).
Carefully consider making a custom eApp vs. just using resume/profile for applicants. We went for a custom eApp that gets many complaints and would make everyone's life easier if we would have went with the KISS method. Also, we did not properly map out what data would be going from our ATS, to onboarding, to our non-Silkroad HRIS through integration; we built TONS of custom fields into onboarding in an effort to capture everything but ended up building a lot of unnecessary fields that now bog down the process. This is a good tool that can be used in great ways or a good tool that can be used in very convoluted ways. Start out KISS and then build up.
Lauren from DairiConcepts
We decided to purchase this product, because it had every feature we were looking for, from candidate management to screening questions. It's extremely user-friendly as well, which is important when you have several users and hiring managers using a new software system. Another great aspect is they are able to easily integrate with other vendors such as HireRight for background checks.
We have no complaints about SilkRoad so far. The implementation process to being live in the system has been seamless.
If you are looking for a user-friendly system with all the bells and whistles as well as a great customer service team, this is the product for your company.
Luda from PCI
We do not have access to the hiring manager's view. It's really helpful to be able to troubleshoot without having to call the support center, which causes unnecessary delays. Wingspan has this feature, which is really helpful.
Understand the implementation of the product and the number of man-hours it takes to implement. Also, ask what your role is and how that will impact the timing of the implementation.
Patrick from Trumpet Behavioral Health
Specialty: Healthcare / Medical
It is a great on-boarding tool that you can tailor to your individual needs. You can create electronic documents that are stored online and easily accessible when needed in hard copy format. It's also a great way to deliver organizational messaging from all levels in a time sensitive and personally addressed format. I like that it integrates well with the Open hire ATS as well, so that you get a seamless conversion from hire to on-boarding!
I would like more flexibility in using the tool to do group tasking for annual signs and such.
Is your organization decentralized? If so, look closely at this product!
Erin from Project Concern International (PCI)
It is very easy to use and integrates well with our website. It helped us upgrade from an entirely manual, email-based system and cut the time I have to spend on recruitment by at least 50%.
The reporting function is not great. It's not intuitive or as robust as I would like. The support center also has a lot of room for improvement.
Find out how much manpower it's going to take on your end to implement. While their implantation team was great, it took more work than we were expecting. Ask to build some custom reports in the demo so you know how it works and what the limitations are. Lastly, make sure you have enough roles available for your staff.