SmartSearch Software


 

SmartSearch is a cloud-based applicant tracking system that caters to staffing firms, corporate, executive search and consulting companies. Primary features include applicant sourcing, applicant tracking, prescreening, email management, onboarding and workflow customization.

SmartSearch helps companies manage their recruitment and talent acquisition process by providing a central database for sourcing, recruiting, applicant tracking and hiring activities. Users also have access to a candidate database, automatic database entries, report generation, a vendor management system and customer relationship management tools.

SmartSearch also provides integrations with other human resources software, enterprise resource planning software, payroll, billing systems and social media sites.

The software is available as a mobile app on Android and iOS devices. SmartSearch provides support via telephone and offers in-person training as well as webinars and email support. A concierge support service is also available.  

 

SmartSearch - Mobile
 
  • SmartSearch - Mobile
    Mobile
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of SmartSearch

 

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Software Advice Reviews (13)
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Showing 1-13 of 13

Jack from ITech Recruiting, LLC
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Owner ITech Recruiting LLC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used several other talent/recruiting systems, both vendor supplied and custom built and this is the best one I've seen.

Pros

Very easy to learn; functions are intuitive; excellent support; easy to get tech support people on the phone, including the CTO; very responsive to suggestions for enhancements and tweaks; good problem tracking capability; always enhancing and improving.

Cons

Could do a better job of communicating functional changes. Also, I use a very small percentage of the functionality so a mini version with less on the screens would probably work for me. And since it has a lot of formatting and customizing features, perhaps that is even currently possible but I haven't brought up the issue, but now that I thought of it i will do so.

 
 

Garrett from Staff Matters, Inc.
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

10+ years I have used SmartSearch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you need a great applicant tracking system that was built for applicant tracking and candidate rating/search, plus some limited accounting capabilities and online timecards that upload to accounting software, this is a great system. If you need a full GL accounting system and not so much an applicant tracking system, this isn't for you.

Pros

Highly customize-able, versatile, EEOC compliance built in, job portal, some limited accounting capabilities too. Personable staff, most with long-tenure. Responsive to needs and even suggestions to incorporate into their core product at no cost. One of the largest 2 staffing firms in the world wanted to buy them multiple times. You can easily set up automated tasks at any step of the hiring process, which is awesome to help control how your staff uses the system and to ensure that they don't forget important things for their customers. I've used their system for over 10 years and I've never even thought of leaving due to need for something they don't have. And I'm a bit of a perfectionist.

Cons

Some reporting needs are difficult to achieve on your own with their built in reports. It's almost like both too many options and some important options aren't there. But they are generally willing to help pull the information for you from the back-end.

 
 

Tom from TalentLogistiX, Pinpoint Resources & Tech Trades
Specialty: Staffing Agency
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

SmartSearch continues to build value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at SmartSearch makes this solution appropriate for our business. When we have questions, they help us immediately. They couldn't be more friendly or accommodating.

Pros

The user interface had been continually improved and over the past 18 months there have been a number of enhancements, which have greatly benefited our staff. Highly recommend doing a refresh with sales to ensure your are familiar with new features/functionality. We found several golden nuggets by going through this process. Custom software development has been a great value.

Cons

Setting up reports is not as easy as we would like to see, but recent enhancements have greatly improved the reporting tools.

 
 

Caroline from P.K.W. Associates, Inc.
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Easy to use and robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This system keeps track of everything I need and is easy to use. It is easy for new employees to learn.

Cons

We experience quite a bit of small technical issues, but they either resolve themselves or technical support/customer services works to remedy the issues.

 
 

Sandy from Visium Resources, Inc.
Specialty: Staffing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Used a number of ATS throughout my career and believe SmartSearch has been the easiest and quickest to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

customer support received if issues arise and speed of resolution; ease of learning and continued use; ability to run ad-hoc reports; training videos and constant updates to product

Cons

have nothing bad to say about the product; I'm aware we do not use SmartSearch to its full capacity and I hope that in the future our company will begin to implement additional modules

 
 

Lisa from BHI Energy
Specialty: Energy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

SmartSearch is definitey user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and functionality. SmartSearch can be tailored to the user needs and allows for the creation of unique fields required by a client.

Cons

The most challenging things about SmartSearch is the creation of ad hoc reports that are not found in the reporting area of the platform. The frequency for the need for such unique reports is minimal and contacting SmartSearch tech support for assistance has produced excellent results!

 
 

Dawn from BHI Energy
Specialty: Energy
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

CRO

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Integrates with a number of other applications and social media Ease of use! Customizable. Customer Service is excellent!

Cons

Can be slow at times but all web based applications have the same challenge! Would like a workforce management application as part of the ATS.

 
 

Jesse from Belcan
Specialty: Staffing Agency
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

July 2017

July 2017

Best Customer Service in the Industry

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

SmartSearch is designed with the recruiter in mind. While reporting and process compliance are important (and the tool does this very well) in my mind the most important function is to help you find more candidates faster and manage your relationships, which SmartSearch does wonderfully. And the customer service is hands-down the best I have experienced across all the ATS/CRM platforms I have worked with.

Pros

Very flexible and customizable
Excellent customer service
Designed around how a recruiter thinks and needs to use the tool

Cons

Really the only negative for me is that the tool is so flexible it can become overwhelming on what you can do with it. This is ultimately a good thing, but you need to invest your time to understand the capabilities and how you can use them all.

 
 

Eric from Victory Services Group
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

SmartSearch is super!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used this service for nearly 10 years and never had an issue. If we had problems they were quickly resolved.

Pros

Easy to setup and use, reliable, great support, good training, always innovating. Good value for the price.

Cons

Sometimes identifies false duplicates, however, would rather have it flag them than miss one. Location search sometimes misses candidates but is dependent on what data candidate enters.

 
 

Anne from THI
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very good ATS for our company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Excellent customer service and very comprehensive tools to assist with recruiting and employee management.

Cons

I don't have many complaints but I did find it more complicated to learn than other ATS's I have used. That is because it has more customizable features than they did.

 
 

Norman from The Nugget Group
Specialty: Staffing Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Kudos from customer number 56

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

buy buy buy

Pros

Easy to learn, super inclusive functionality, fast pager turns, easy to configure - very strong website integration / highly functional Career Center

Cons

None other than I still have to make the actual candidate calls I think its the best product on the market

 
 

Jim from Opportunity International
Specialty: Non-Profit
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Best Product for The Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Many of the companies where I was the VP or CHR or Consultant are still using SmartSearch. One in particular was a early adaptor in 2004 and is still happy with the product.

Pros

Easy to use. The pricing structure allows managers free access. Interfaces very well with HRIS systems. Great technical and customer support. Excellent "up-time". Flexible and friendly report writer. Integrity of this company is beyond question

Cons

The user interface needs a fresh new look. I believe that they are working on that. The API could use some updating as well.

 
 

amy from Geologics
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Best ATS on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support and training ALWAYS available ---and they're willing to do group or one on one training on request.

Pros

Ability to search across multiple databases simultaneously AND to schedule posts onto social media Easy to track and manage candidate content and contact.

Cons

Not entirely user friendly---takes some training to get up to speed on all features but well worth the effort Wish there was a user manual and not just a 'help' menu

 
 
 
Showing 1-13 of 13

Jacob from Kineticom
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Use it everyday for our company. I like that tracking portion of the system the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Dashboard. It makes follow up and organization easy and those are very valuable to my work and industry.

Cons

Updates to the system and how long it takes to do a software update, when a change request has been issued.

Source: Capterra
 

Michelle from PeopleAxiom

April 2015

April 2015

Great product and WONDERFUL service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The product is great - flexible, customizable, easy to use for sure. What makes it even better is that the people behind it are there for their customers. I've had nothing but great experiences from the initial sale contact to finalizing our implementation to follow up and questions. Just a first class organization with people who really care about their customers and want to deliver a top-notch product!

Source: Capterra
 

Paul from Unique Systems Design, Inc.

July 2012

July 2012

SmartSearch is effeciency

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

An outstanding product with outstanding support.

Pros

Prior to SmartSearch we did our candidate retention and correspondence in Access database. It was cumbersome, did not perform searches and our fields did not interrelate.
When we introduced SmartSearch into our recruiting process we improved our effeciency tremendously. We can search, store, coordinate, and look up information on clients or candidates. When we talk to candidates or clients, we know what has been said or written and we look very professional because we have correct information.
In addition, the support offered by SmartSearch is quick and accurate. There are webinars, skilled technicians that know the product and have the answers immediately. We are happy we made the investment.

Cons

Really, nothing. If there are concerns, SmartSearch support fixes the problem or incorporates our request in the next version.

Source: Capterra
 

Mary Ellen from Liberty Solutions, Inc

June 2012

June 2012

Smartsearch, the logical choice--again and again.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been in the position several times at different companies where I've had to select applicant tracking software, based on fit. Each time, I review the marketplace to see what is available, investigate the top contenders, match features to cost and every single time, Smartsearch has been the choice. I've been the implementation project sponsor and managed the adoption process. Note: It is ALWAYS easier to manage change among professionals if there is a quality solution that positively impacts efficiency attached. Smartsearch is that solution.

I'm excited to recommend the software and the team behind/beside it.

Feel free to reach out to me personally at Mary Ellen Mesi on linkedin with any specific questions you may have or detail you'd like. I am a raving fan, for sure.

Pros

Reasons I keep coming back to Smartsearch include excellent support from the top down, quick response when there is a question, capabilities that far exceed any other tool in its class, cost that is reasonable and the ability to customize easily--increasing the user's reach and effectiveness while maintaining a personal touch. The staff is quick to respond to helpdesk tickets, the programmers are open to suggestions and the upgrade schedule is quite aggressive--they are always adding new features, the latest including social network tie-ins.

Cons

The new apps for iPhone and Droid are lacking slightly in the Smartsearch 'sizzle' that comes with the standard on-line version, but I'm certain that improvements will be on the way. Also, the Outlook toolbar, which is a solid add-in was designed specifically for PC's, so Mac users are out of luck with that one feature.

Source: Capterra
 

Bill from Kineticom

November 2010

November 2010

It's a great offering - incredible team behind it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very Good Experience in or first 6+ months, looking forward to tapping in to all that it offers our team and business.

Pros

Excellent team behind SmartSearch - Recruiters love the new tools and features! Happy with our decision to roll to APS as key partner.

Cons

Implemenetation - fairly smooth but still required lots of data clean up

Source: Capterra
 

David from Principal Technical Services, Inc.

April 2009

April 2009

The most versatile, customizable, and integrated ATS product on the market.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The most versatile, customizable, and integrated ATS product on the market.

Pros

As close to a custom ATS without the cost of customization. Support is by far the best I have had from software companies.

Cons

They have exceeded all my expectations.

Source: Capterra
 

Leigh from Belcan

November 2008

November 2008

SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market. It assists us in every area of our business, from applicant and job order tracking to customer relationship management to online time and subvendor management. The APS team and their SmartSearch product have earned our loyalty.

Pros

SmartSearch has a great "out of the box" product and provides enough customization capabilities to keep our users and customers happy. It's easy to use and our team members love it. The search speed is unsurpassed. We use it for both technical resume word searches and clerical and light industrial application searches, and it provides us with information very quickly. The only limitation to its speed is the traffic on the Internet.

SmartSearch is reliable. The system is always "up," and our data is secure. We have brough multiple divisions on the system, and the data migrations have gone off without a proverbial hitch.

When I email or call the support team, they find answers. In addition, they listen when we request improvements and incorporate our needs into future releases.

In addition, we appreciate that SmartSearch has maintained their focus on the staffing industry. Many competitive products have come and gone, but SmartSearch is still here doing a great job.

Cons

In recent releases, SmartSearch has addresses their known weaknesses. They have provided an ad-hoc reporting function which has assisted us in generating customized customer-specific reports in a timely manner. They also now provided training content which was not available in previous releases.

Source: Capterra
 

Robin from Omnikron Systems Inc.

November 2008

November 2008

Good software, great team from Sales, to Training, to Tech Support, to Development for new features

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good software, great team from Sales, to Training, to Tech Support, to Development for new features

Pros

Easy to use and they are regularly adding nice new features

Cons

Still waiting for a good interface between SS and Quickbooks

Source: Capterra
 

Linda from Tekwork, Inc.

September 2008

September 2008

Good product with more potential than we have even been able to use as yet.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good product with more potential than we have even been able to use as yet.

Pros

Constantly improving!
Integration w/Monster and CareerBuilder

Cons

Duplication of candidates when pulling in from Monster and/or CareerBuilder. Extra step of having to combine and delete one record. Merging to most recent info is still not smooth.

Source: Capterra
 

Margie from Casino Arizona

September 2008

September 2008

I highly recommend this product, especially if you are a company under 3000 employees.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I highly recommend this product, especially if you are a company under 3000 employees where cost is an issue and HR has limited staff.

Pros

The customer service, from sales to tech support has been terrific; especially when it came to dealing with customization issues.

The cost comparison between this service and what others have proposed, for the same product, is phenomenal.

We have never experienced a crash or loss of data of any type.

It allows me to work from home when necesssary!

Cons

Most training is done on a "remote" basis; never on-site.

Source: Capterra
 

Michael from Systems Integration Solutions, Inc.

September 2008

September 2008

We recently successfully completed the conversion and upgrade to the current Web Enabled version.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We recently successfully completed the conversion and upgrade to the current Web Enabled version. We are extremely pleased with this version of SmartSearch and very impressed APS team efforts prior to, during and after the conversion:

The Training Team provides a level of training and orientation that allows our users to be functional on the test database after only 2 3 hours of training.

The Technical Team did a super job of converting our production data and creating a test database to allow us to learn the system functionalities and validate the integrity of our production data.

We sent a snapshot of our latest production database on a Friday evening and the new production database was ready for our IT team and users to validate on Saturday afternoon.

Our production data was intact and a majority of the over 300 queries and reports executed successfully and very a few required limited modification.

Pros

- Data Conversion
- Training
- Customer Support
- System Functionality

Cons

- We haven't found anything worth mentioning.

Source: Capterra
 

Anita from PSE Co.

September 2008

September 2008

I fully recommend SmartSearch.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I fully recommend SmartSearch.

Pros

SmartSearch has been the most valuable addition to our business. It is well designed, the support is excellent and they have the ability to predict needs we didn't realize we needed with each software upgrade. This is a product rich in valuable features.

Cons

I have no complaints about this software. As soon as I list a complaint, their developers create a solution for me.

Source: Capterra
 

Dan from eStaff LLC

September 2008

September 2008

I recommend SmartSearch to anyone involved in the recruiting process.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I recommend SmartSearch to anyone involved in the recruiting process. The product supports client, contact, and candidate tracking. It also features an easy to implement job board that integrates with your web site. The licensing is very flexible and cost effective and minimal training is required. Data conversion is straightforward when handled by the SmartSearch support team.

Pros

SmartSearch is the easiest to use, full featured, and cost effective candidate and client contact tracking system that I have ever used.

Cons

The product is very good.

Source: Capterra