Overall, our experience with SmartSearch has been excellent. As listed above the sales approach, the implementation approach, the ongoing support after implementation makes the SmartSearch solution critical to our business. We are grateful to the SmartSearch team for such a flexible product and a product that is constantly being updated to satisfy current market needs.

We love the ease of use, ease of training and the ability to customize the application to our needs. We love the team that supports us. When we have a customer opportunity or a customer need, when we go to SmartSearch to discuss, they most often have a solution ready for us! We love the technical support we receive (althought we don't need it much) - they solve the problem or the glitch rapidly and always keep us informed.

We honestly cannot come up with a good answer to this question. There is nothing we do not like about SmartSearch.

SmartSearch is a good tool that has become a critical element of our operation. They have been responsive to our requests for improvements and additional features. The software is good in managing many of our most significant business functions. Over the years we've been doing business, I've found the people at SmartSearch to be good people who genuinely want to help their customers thrive. This customer focus shows up in their software.

This software is the backbone of our customer fulfillment and customer management efforts. As a key tool in our daily work, SmartSearch is invaluable in the work we do. SmartSearch is flexible in its configuration. There are many qualities, many features that make SmartSearch a valuable tool for us. At the macro level, I believe what SmartSearch brings to our operation is efficiency.

No product exists that cannot be improved. So this is about improving on the foundation of an excellent tool. This is true with SmartSearch. I believe the CRM function could be improved. Additional integration with sourcing tools, and better integration with VMS tools/platforms.

It excluded candidates from boolean searches and involves way too much clicking to navigate to jobs when you are actively recruiting. All box fields are so small.

Searching by note subject for candidate referencing, and tracking.

The boxes for all data entry points are TINY.

I've used SmartSearch for over 10 years. For the last 6 years, I've been involved in annual tools review which includes a review of at least 3 potential replacements. (company always looking to improve) No other ATS has the ability to seamlessly search across multiple boards from one screen and none come anywhere close to hitting the pricing model or level of training and support that Smart Search offers.

Price and functionality. I love many features in SmartSearch but my number one favorite function is the ability to search across multiple job boards from one screen-which not only saves our recruiters time, it greatly reduces duplicate downloads. Also like the ability to schedule and post onto linked in from the job screen, and ability to search for linked in profiles from the candidate screen. Support is excellent. Pricing is VERY reasonable and is based on number of users.

It used to be a little 'clunky' and had issues with editing posts, but the latest upgrade removed those complaints.

Very good.

Process oriented. Can be customized. The reporting. Easy to upload attached documents with ability to upload multiple docs to a record at the same time. Email forms.

Long learning curve. Everything else is OK.