Square Payroll Software


 

Square Payroll is a cloud-based payroll solution for small and midsize businesses in a variety of industries. Key features include payment processing, integrated timecards, direct deposits and automated tax filings.

Whether salaried employees or hourly employees, Square Payroll allows them to imports their working hours from the Square POS app. It also automatically calculates paid time off and sick leaves for each employee and pays the remaining balance. It helps businesses file taxes including new hire reports, W-2 forms and all federal and state payroll taxes.

With the Square employee portal, employees can update their details including personal information, tax withholding and bank account details. There is no activation fee or long-term contract; pricing is based on a per employee basis. Currently, it is only available in nineteen states in the U.S.

 

Square Payroll - Mobile login
 
  • Square Payroll - Mobile login
    Mobile login
  • Square Payroll - Payroll reports
    Payroll reports
  • Square Payroll - Timesheet hours
    Timesheet hours
  • Square Payroll - Web interface
    Web interface
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of Square Payroll

 

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Software Advice Reviews (2)
More Reviews (26)

Showing 1-2 of 2

Wen from Old Yak Bazaar
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Awesome payroll option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and set up. Takes care of all taxes and paperwork for me with seamless integration with timecards. Wouldn't know what to do without it!

 
 

Debra from Tracy A Berg MD
Specialty: Retail
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Great Program With Many Uses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Square really is the all around tool! You can use this for anything no matter how big your business is. You can use this if it is just you or you can use this as a company and even control your payroll with it. It also allows you to take payments on the fly.

Pros

Vary easy to use

Cons

Multiple apps for different uses

 
 
 
Showing 1-20 of 26

Taylor from Hot Tub Cruisin, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Works great for our payroll needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It works great for our payroll needs

Pros

It is great to have all of our operational software under one roof. The square payroll is just another aspect of square that makes it easier to operate.

Cons

I do not have any real cons for this product. It works great and we have not had any problems to date.

Source: Capterra
 

Angie from Anon
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Poor product and customer services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lesson.

Pros

Clean and easy to use interface. Unfortunately that's all the positives I can think of after using it for more than 6 months.

Cons

1. Lots of mistakes - inaccurate state/city withholding at the beginning, even the dashboard numbers did not add up/balance (these were corrected after we raised the issues). A few months later, suddenly they double deducted certain taxes from our bank account for TWO consecutive payrolls (you'd think they would fix it after we raised the issue the first time). This is worrying as it makes us wonder if they actually got all the calculations behind the scene correctly.

2. Lack of reporting - no detail of when or what taxes have been paid. No actual PDF of all your tax forms (like form 940), only PDFs of tax forms in Square's own format are available. When we finally downloaded our state payroll forms directly from the state website, numbers on the forms are missing (Square said it's the state's problem).

3. Customer services is not great. We almost always have to repeat and explain our problems again because they would reply with some generic answers first and never really look into the specific problems when they receive your email. So you have to repeat and explain, and when they finally realize there were mistakes, they would not even contact you to let you know it is corrected (don't expect an apology).

With all the time wasted, the Square payroll is probably one of the worst software we've used. The interface is clean and nice and easy to use, but it stops there. Don't let it fool you. The rest is a nightmare.

Source: Capterra
 

Herman from Mrs. Bloom's

March 2017

March 2017

You are your own when you have questions and good luck!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As I said in title, you are your own in this payroll service, if you have a question.
Again, if you are lucky, you may get a some kind of email response within 48 hours and pray that they are answering your question correctly!
To me customer support is everything and Square Payroll don't have one it and they know it.

Source: Capterra
 

Vamsee from Renew SRQ
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everyone at square has been nothing but amazing to work with. Never left angry or upset. Always pleased with my service!!!

Pros

so easy to work with!

Cons

I wish square did automatic monthly billing and had cost of goods for items.

Advice to Others

Just the cons. Only down side to square in my option. I also own other companies. But need monthly billing to be automated to move over.

Source: Capterra
 

Paul from 101 mobility
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Terrible NO customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I decided to sign up. The customer support staff answered my initial questions then after a few weeks told me to contact the helpdesk. I understood this and did try to contact the helpdesk. I needed to do a manual paycheck and the system would not do it. I tried to use the helpdesk and it said you needed a code (Reminded me of the bank commercial with the barcode on the person's head). I had no idea what my code was. The website the message said to go to did not help. I left a voice mail for her in the morning which was not returned. I sent her an email which was not returned. I sent an email for help. No response today. I can't tell you how frustrating is is to have no phone number and a broken system and not being able to pay an employee. Get a real payroll company. Stay away for Square. Cheap that does not work is no help. I value my time much more than the few dollars saved.

Pros

Cheap

Cons

Poor functionality
Worse customer service
The company does not care about their customers.

Advice to Others

Either support it better or take it off line.

Source: Capterra
 

Beverly from Lockwood Painting

January 2017

January 2017

Great program

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

The representative, was more than helpful. He was patient and explained everything. I had to email him several times due to my ignorance. I value good customer service over everything. Thank you for such a good employee.

Source: Capterra
 

Janet from DanceAway
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Really great!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

This makes payroll and reporting a breeze. Can't imagine anything more user friendly. We have
recommended Square products to many of our small business owner friends.

Pros

Easy set up, ease of use, easy to use in the field. We love inventory tracking, payroll service, reports that are user friendly. We get our deposits quickly. We've used Square since the first readers were
made available.

Source: Capterra
 

Maurice from L3 cafe

January 2017

January 2017

Love Square

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes my life much easier , Great company , Square truly understands the business
The app is very simple to use , takes little time to do things

Source: Capterra
 

Amanda from Hirko Consulting, INC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great, fast service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sent in a request for information, customer service representative called and answered all my questions as a new business owner, he followed up in a non-pushy way and after I signed up, was there for my couple of questions.

Pros

Price point and ease of sign up.

Source: Capterra
 

MARC from DOZZINO
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Squre Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome. Easy. Simple. Customer support team over at Square made the transition so easy. Any question I had they answered. Any issue that came up, they solved. I expect nothing less from Square, as you guys have been good for all the years I've been a partner.

Pros

Simple.

Advice to Others

Switch over now.

Source: Capterra
 

Robyn from self employed

January 2017

January 2017

The worst service ever.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I would not recommend it to anyone. There is no way to get my questions answered. Access to customer service is non-existent. I am still being charged after I canceled the service and have not been able to contact anyone to address the problem. Terrible.

Source: Capterra
 

Mecca from Khepera Charter school

December 2016

December 2016

Some times helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

At times did not give me what I needed. At times I was fustrated because the software service did not work.

Source: Capterra
 

Vaughn from OAENT

December 2016

December 2016

Simply Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was great to save time and manage a very brutal payroll. I would definitley recommend this to my fellow small business owners

Source: Capterra
 

Nancy from Nan's shop

December 2016

December 2016

Nan's shop payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is how I have saved time and energy in keeping payroll on time. I highly recommend this system.

Source: Capterra
 

Raisa from Allegra

December 2016

December 2016

Wonder ful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience has been awesome! I really enjoyed it and the service was amazing. I recommend to everyone.

Source: Capterra
 

Chanel from Rite choice

December 2016

December 2016

Awesome software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great wish all software was this great fast easy and super fun everyone if you don't have this software then what are you waiting for

Source: Capterra
 

Jessica from JessieChanell

December 2016

December 2016

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was so easy, fast and convenient. Compact, easy-to-use hardware. Fast and easy to set up. Accepts new EMV credit and debit cards. Square is an affordable and easy tool for accepting credit card payments on lots of mobile devices, and the experience is excellent for buyers and sellers alike.

Source: Capterra
 

Khadejia from The Real Deal Cheesesteaks

December 2016

December 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I first got started with the shop I was very overwhelmed with paperwork. This software is easy to use and saves a lot of time.

Source: Capterra
 

Chana from StyleAndBeauty

December 2016

December 2016

Great for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Square has the best technology for small business their program is easy to navigate detailed and breaks downs all steps!

Source: Capterra
 

Josie from RIRE
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Easy & Intuitive Payroll Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Square's Payroll is insanely easy to use and navigate. I've been using it since Jan 1, 2015 and my only wish is that I started it sooner. I like that I can offer direct deposit to my employees and pick how often to pay them. They love it too because it's so simple, they don't have to worry about payroll. The backend for both me and my employees is also really easy to understand. I highly recommend it.

Pros

It's easy to use and understand. My employees said signing up and filling out their w-2 info was the easiest ever. Nobody had to ask me (or their Mom's!), it's direct and in plain English.
It calculates paid sick time for me (as per the new sick leave act in CA).
Submitting my quarterly federal tax returns and CA quarterly report of wages is also easy. It's so easy I don't even know how to do it because Square does it automatically for me!
Customer service is also great. One time I received a notice from EDD that I filed late, I called Square and they took care of it. My fee was waived, I haven't had an issue since.

Cons

I wish the Pay history offered more sorting options like their Sales information. I'd like to be able to see it by year, month, quarter, etc. I know Payroll is still kinda "new" so it wouldn't surprise me if this is offered later.

Advice to Others

Don't hesitate like I did. I wish I used Payroll as soon as it was offered in CA.

Source: Capterra
 
 
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