SuccessFactors Software


 

SuccessFactors business software provides organizations with an integrated suite of features to manage their workforce. The solution offers tools for both enterprise organizations and small businesses. It's cloud-based, so the product is mobile, giving users access to their account to view recruiting data, project updates and more.

Core HR, payroll, applicant tracking, on-boarding, learning management, performance review, goal management, and compensation management are all available in the SuccessFactors suite.

SuccessFactors Learning, combines social learning, learning analysis and content management as part of the learning management module. One feature, SuccessFactors iContent, or “content-as-a-service," allows companies to manage digital learning materials, including course materials, training videos and presentations. It also comes with the Jam social collaboration tool built in. With Jam, employees can create training materials, record videos, and share content, ideas, or discussion topics throughout the organization.

SuccessFactors can be implemented in a number of industries - healthcare, retail, manufacturing, nonprofits and more.

 

SuccessFactors - Stack Ranker
 
  • SuccessFactors - Stack Ranker
    Stack Ranker
  • SuccessFactors - Gap Analysis Review
    Gap Analysis Review
  • SuccessFactors - Mobile Accessibility
    Mobile Accessibility
  • SuccessFactors - Team View with Feedback
    Team View with Feedback
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

36 Reviews of SuccessFactors

Showing 1-20 of 36

 

from Integral
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

SuccessFactors review

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Not very flexible for organisations with complex hierarchy.

Pros

Easy to use.

Cons

Not flexible.

Advice to Others

Please review to suit your organisational needs before adopting this software.

 
 

from FONA International
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

Difficult to Customize

Ease-of-use

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Value for Money

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The SuccessFactors system has a lot to offer if you don't plan to change your review template without paying for an outside consultant to do it for you. There are many additional modules available for purchase but you don't have to have them in order to run the performance management module. The system allows for customization of goals both top-down and bottom-up, which is valuable. However, their customer support is miserable. The customer success portal is difficult to use and rarely had the answers I needed. When you do call, all they do is create a case and you are left waiting 24 hours for a response. And they don't always get back to you within the stated 24 hours. When they get back to you, they don't plan a time but will just call when it's convenient for them. All in all, the system lacks the flexibility needed for our medium-sized business and isn't worth the cost.

Pros

Only purchase the modules you need/want
Customization of goals, top-down and bottom-up

Cons

Customer support
Inflexible

Advice to Others

Contact customer support weeks before you need an answer or a task completed.

 
 

from PM Org
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

employee engagement made easier

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It's a really decent feature rich product. You can get advice on all the best practices for both your process flow and SuccessFactors implementation. you can also learn from other user and network. Get Business support available and prompt responses makes it easier to use.

Pros

feature that guides you in responding to performance review questions.

Cons

UI is good, but can get better, navigation between workflows can be improved.

 
 

from PMO
Specialty: Engineering
Number of employees: 201-500 employees Employees number: 201-500 employees

Success Factors Review

Ease-of-use

Functionality

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Pretty happy with the product. We were looking for an all in cloud solution for goal setting and performance reviews. Success Factors fits the bill.

Pros

Excellent collaboration functionality. No need to export spreadsheets or word docs. Everything can be done in the app itself.

Cons

As with many web based tools, the UI is a bit clicky. Would like to see improvements in the area of being able to use keyboard shortcuts more.

Advice to Others

Good product.

 
 

from CMC
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

There are much better products out there that come all inclusive with traditional HR needs

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N/A

SuccessFactors (SF) is SAP's version of trying to compete with Workday or other similar platforms. Although SF is a customization product which doesn't exist in traditional HRIS systems, you ultimately end up paying more for the customization because companies are required for coders to build sync reporting to existing systems. Additionally, for the average user, SF and SAP are antiquated and hard to learn.

Pros

Customization

Cons

Almost 90% of the product is a con.

Advice to Others

Look at all your options and understand what technology is out there before settling with any SAP products. You will be glad you did.

 
 

from Fike Corporation
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

SuccessFactors

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We have a third party support that is timely in response. We have had turnover in the department and the person who was most familiar is no longer with the company. The functionality isn't intuitive and you aren't allowed to do a lot of things yourself.

Pros

Easy to use as an end user. Administratively, the basics are easy to master.

Cons

You need a third party to do a lot of the changes as you don't have access.

Advice to Others

This product is as good as most I have seen. You feel trapped once you are in, so make sure it is the right tool for you.

 
 

from 53rd bank
Specialty: Banking

intermediate user - mid level manager

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Likes Best

ala carte features and ability to add on as your team grows and need to increase succession planning tools

Likes Least

a little confusing at first but easily adaptable once you learn the system

Recommendations

training training training prior to going live - role out in sections if you can based on the unit or department with the greatest need so the role out is less time consuming and more adaptable. do not completely cut off your old system until everyone is on the new system as their will be data that will not carry over and you will definitely need.

 
 

from Northwest Technical Solutions
Specialty: Engineering

Success Factors

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Likes Best

User Friendly. It was super easy to adapt to our company.

Likes Least

Cost is can be pricey. I used this software at my previous company at 30,000 employees.

Recommendations

Recommend for larger companies. It can be pricey for smaller companies.

 
 

from northwestern mutual
Specialty: Insurance

Recently implemented LMS with SF, growing pains still

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Likes Best

User friendly layout/design. like the customization of the home page.

Likes Least

seems like to use features of the system requires you to be a programmer, it's not intuitive by no means. which has limited our use of some of the great features it offers.

Recommendations

When evaluating the software its important to share the pros and cons of it, to help others understand benefits and risks. Be honest with your input so others can make informed decisions.

 
 

from Northwestern Mutual
Specialty: Insurance

New LMS is a Hit!

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Likes Best

SuccessFactors provides a lot of bells and whistles compared to our old learning management system. We've used SF for almost a year and have been extremely pleased with our ability to: assign learning to specific groups, bundle training into programs and curriculums, and easily track training. One feature that has been extremely beneficial to our field force is the My Team tile, which allows supervisors and alternative supervisors to assign training, track training, and run reports. This was not possible with our former LMS.

Likes Least

It is not the easiest system to use. I would recommend hands-on training to learn how to load courses, exams and live events, as it's a pretty arduous process. Customer service hasn't been the best. With our old LMS, issues were addressed within 48 hours. Recently, we had an issue that took almost a week to resolve. Additionally, setting up curriculums / programs for specific work groups, etc. is challenging. We recently needed to set up four curriculums as part of our Firm Element training and it took three times to get it right. That was frustrating.

Recommendations

For our firm, it worked best to have an implementation company come in and help us transfer from our old LMS to SuccessFactors. We used Cognizant and it made the entire implementation go smoothly.

 
 

from Coca-Cola
Specialty: Manufacturing

I have been implementing SuccessFactors product since 2008

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Likes Best

It is easy to use, hosted on the cloud and well supported by SAP. It is also integrated with SAP HR system.

Likes Least

I am not too impressed with SAP JAM or its portal.

Recommendations

It is the best of both world for companies transitioning off traditional SAP HR system

 
 

from Curtiss-Wright
Specialty: Manufacturing

Engagement and Talent Acquisition

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Likes Best

We use this for some core HR functions such as the talent and engagement piece. Most recently implemented engagement to ascertain our employee morale. Easy to use, easy to implement and very user friendly

Likes Least

The costs can be a little high as well as the reporting is limited

Recommendations

Look at what is offered in reporting and how deep you can drill down in to your results

 
 

from Northwestern Mutual
Specialty: Accounting / CPA

Implemented SuccessFactors and an add-on to our HR module.

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Likes Best

The vendor hired an implementation company that worked with us, side-by-side, to make sure that we understood our work processess and were able to transition smoothly from the old to the new system. They brought a lot of issues to the forefront that we were able to circumvent due to their experience doing this over, and over with multiple clients.

Likes Least

Once the third-party support was over per our implementation contract, SuccessFactors offered very little customer support.

Recommendations

Plan for delays and don't bite off a lot all at once. Develop and implementation strategy that can be rolled out in phases. And over communicate. Don't neglect the change management side to all of this. It is extremely important that end users know what to expect. Provide new work flows and processes for both the end users and their managers, especially if you are introducing new functionality. As a training department, make sure your expectations are known and communicated. For example, "The new LMS will allow you to access learning anytime, anywhere; however, from time-to-time, we will push out learning to you so please be sure to check your learning plan weekly."

 
 

from Themis Medicare
Specialty: Accounting / CPA

Digital Learning Becomes Easier Now!

Ease-of-use

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N/A

Likes Best

SuccessFactors makes digital learning easier for our team. It provides options to create training's on it's cloud based system. Our HR team can create training materials and also add videos/Audio's for or team to listen and watch. We use these for discussions and feedback's with the employees. This LMS has provided great help to our HR team when it comes to discussing feedback's and idea's with our employees.

Likes Least

SuccessFactors comes with a lot of options. It also includes some of HR software functionality. Sometime it makes it complex when there are too many options. I think SuccessFactors team can simplify the solution with keeping less and useful options.

Recommendations

It works good for training your employees and reviewing feedback's from them. This software provides options to integrated video and audio with your training content which helps users reviewing it.

 
 

from HelloWorld, Inc.
Specialty: Advertising

Good Tool for Performance Management

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Likes Best

My team primarily used it as a performance management tool for performance reviews

Likes Least

There wasn't anything that I disliked. It was easy to use.

Recommendations

It's a good tool and pretty cost effective - Team members found it easy to use.

 
 

from Apperson
Specialty: Education

Good product - but you need to do a lot of prep work.

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Likes Best

I really enjoyed seeing where I was at in terms of meeting my quarterly and annual goals, and how I could measure against them.

Likes Least

While the concept is good, there is still a LOT of work that needs to be done outside of the system. So many people think that this system is going to make goal tracking easier, and while it is easier, it is not "automated", which is why it falls to the wayside, and does not get thoroughly integrated into the company.

Recommendations

The system is only going to work if the company truly takes the time to develop the goals for each department, see how they are interlinked with other departments, and properly rolls those goals out into the system. If you do not take the time to do the front end work, this system is not going to work on the back end.

 
 

from AAMVA
Specialty: Software / Technology

AAMVA review - WS

Ease-of-use

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Likes Best

Easy rating system, easy to enter goal, objectives, etc. I like the notification emails it can send to other parties like employees or HR

Likes Least

lack of training from my company...there is more functionality that we are not using

Recommendations

compare to at least one other system before deciding whether to invest or not.

 
 

from Sasol (petrochemical industry)
Specialty: Energy

Experience with global implemental of SuccessFactors

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Likes Best

The modules are thorough and robust to meet our needs with operations in all of the major continents.

Likes Least

The configuration and implementation took twice as long as other vendors that I have implemented (loved Cornerstone on Demand and had a simple implementation).

Recommendations

You will need a very sophisticated IT team to help configure and implement.

 
 

from AAMVA
Specialty: Non-Profit

Sr Manager Procurement

Ease-of-use

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Likes Best

It seems straight forward in terms of how the software works

Likes Least

It doesn't have a 360 review module, comp module, and doesn't retain historical appraisals

Recommendations

Look elsewhere as there are better products that cost a lot less

 
 

from AstraZeneca
Specialty: Healthcare / Medical

Successfactors as a Talent suite in among Cloud applications

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Likes Best

User friendly and wide capabilities of Talent Suite makes this product ahead of other Cloud vendors in Talent space

Likes Least

The integration aspects are not well established with PY systems

Recommendations

1. Integration platform should be much simpler 2. Advance analytical capabilities should be there 3. Easy User friendly UI
4. Easy to implement and deploy

 
 
 
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