talentReef Software


 

Founded in 2008, talentReef is a Web-based talent management suite. The system is designed for companies with hourly workers working at multiple locations, such as those in the food and beverage, retail, distribution, and hospitality industries.

talentReef's social recruiting and applicant tracking system (ATS) allows candidates to apply online. HR and hiring managers can use the system’s onboarding functionality to process paperwork electronically and get new hires up and running quickly. Managers can also filter best-fit applicants and ensure other possible hires are released to the rest of the talent pool for other opportunities.

With talentReef’s performance management system, once new hires are up to speed, employers can identify employees’ areas of excellence as well as those for improvement. Meanwhile, talentReef's training module lets managers assign training at any time, helping to ensure that employees are equipped with the tools they need to perform their jobs well. 

 

Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

12 Reviews of talentReef

 

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Software Advice Reviews (9)
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Showing 1-9 of 9

Nichole from H&H Automotive
Specialty: Auto Dealership
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Disappointing from start to finish

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We were promised so many things by the salesperson and then when it came to implementation, we didn't have any of the functionality that we needed. And the implementation was messy and not organized or planned at all.

Pros

Dashboard is attractive/easy to read

Cons

Absolutely no ability to individualize or brand and emails are not recorded. Everything we needed to do would be manual rather than the system being intuitive. (i.e it does not capture emails sent to candidates)

Advice to Others

If you are fine not being able to personalize or brand your communications, this product may work for you. It's very plain and not candidate-centric at all. If you would prefer to have the ability to make it your own, then I would not recommend this product at all.

 
 

Sandra from Farmer Boys
Specialty: Food / Beverage
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2017

January 2017

Great Partners!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We use Talent Reef for their ATS and Onboarding system. Our account manager has been great working through any issues that arise. The system has had some technical issues, but no more than other systems that I am familiar with. So far everything is working out for us!

Thank you, Talent Reef!

 
 

JANET from Chick-fil-A Houston Road, Florence KY
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

No Control

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Support

We receive a discount for using Talentreef, so it is economical. However, every time I want to change the wording on a job posting or even fix a typo, I must do so through customer service. When I spoke to customer service, I was told it best to do everything through them otherwise, I would mess up the page. I can't even change out the pictures. The social media login is separate from the onboarding and the Dropbox instructions I received for SEO were nearly incomprehensible. Words were missing and it was filled with incomplete sentences. I finally stopped trying to work on improving our search results.

Pros

I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours.

Cons

As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site.

Advice to Others

Please make your site more mobile friendly. I've had several applicants call because they don't have access to a computer and can't complete the application on their phone. Allow the customers more control over their postings without having to go through customer service.

 
 

Annette from Infosync Services LLC
Specialty: Accounting / CPA
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

ATS talentReef

Ease-of-use

Functionality

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Value for Money

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Support

Onboarding with Project Manager was quick, simple and painless. Overall product is good and functional. Customer Service is slow to respond to needs when having a problem with the system. The customer service team seems to hit and miss on consistency in service. Good to average customer service.

Pros

User Friendly and meets our needs for now

Cons

Customer services is average

Advice to Others

Keep in mind you get what you pay for and if you do not need a very high level ATS you will be pleased. Ask them to assign you a customer service representative before you partner with them, this may improve the service and allow them to provide consistent customer service.

 
 

Sarah from Runza National, Inc.
Specialty: Food / Beverage
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

talentReef Product Review

Ease-of-use

Functionality

Product Quality

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Ease-of-use
Ease-of-use
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Functionality
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Support

Overall we are fairly satisfied with this product. I believe we were oversold on some of its functions and are still working through a couple major concerns about one year after implementation.

Pros

Easy for applicants, employees and managers to use.

Cons

Not much customization. Applicant Portal and Employee Portal not connected.

Advice to Others

Be aware of not being over sold on this product. Demand to see specifically how a certain feature, workflow, or report will work/look.

 
 

Kathleen from Cunningham Restaurant Group
Specialty: Food / Beverage
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Recruitment Manager

Ease-of-use

Functionality

Product Quality

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Value for Money

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I work for a company that has utilized Talent Reef for nearly a year. I have had an opportunity to see this product change and grow as it adds new clients. This product has been helpful for our organization as it has allowed us to focus on sustainable growth without pulling out our hair during orientation with hourly and/or salaried team members. It has stream-lined our process and gives us the opportunity to sustain HR best practices.

Pros

I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect.

I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

Cons

As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though!

Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

Advice to Others

GO WITH TALENT REEF! It's a young company so there are some kinks to work out, but this product is wonderful when it comes down to it!

 
 

Jason from Cousins Subs
Specialty: Food / Beverage
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

Vice President of Operations

Ease-of-use

Functionality

Product Quality

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N/A

I would strongly suggest TalentReef to anyone who is considering this type of service. The TalentReef team will find a way to fill your needs and add value to your organization.

We use TalentReef at our corporate support center, corporate locations and franchise locations. Our entire organization uses TalentReef for recruiting, hiring, onboarding and managing employee files. TalentReef has helped us keep our employee files accurate, up to date and easily accessible. One of the best features of TalentReef is that when an employee is hired, we ensure all required documents are completed. We also use TalentReef as the main source for employee information, so all other systems are updated from TalentReef. Our POS, payroll and online learning program all get employee information from TalentReef. All changes happen in TalentReef and then pushed to other areas in order to keep information accurate in all systems. We have been very pleased with our relationship with TalentReef and they have proven to be a strong partner.

Pros

*TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to talentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people!

•The service from TalentReef has been top notch! All departments (Sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership.

•The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.

Cons

If any organization is looking to use talentReef, I would suggest they make sure they have a project lead. talentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from talentReef. talentReef can provide the basic needs, but the true value comes when you customize the program.

Advice to Others

Make sure you have a project lead, so you can maximize the potential of TalentReef.

 
 

Bettina from PMTD Restaurants, LLC
Specialty: Food / Beverage

September 2016

September 2016

TalentReef Satisfaction

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the ease of operation and the staff are a pleasure to work with.

Likes Least

I do have trouble with Customer Service at times - can be difficult to get a timely response.

Recommendations

I think TalentReef is an excellent process and very much needed for hiring. It is has been a fantastic tool for our hiring process.

 
 

Laura from DDMG
Specialty: Food / Beverage

September 2016

September 2016

Sticking with TR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Likes Best

TalentReef has good reporting capabilities, and invested sales and development teams. They have made modifications that improve ease of use and onboarding. We don't use the entire platform, we mostly use the service for onboarding and tracking paychanges and title changes, which have worked well for us.

Likes Least

Customer service has been hit or miss. Managers usually have better luck than employees at getting assistance, but even then, it seems they are often non-responsive on the phone. Email is better, but we usually have to run through things twice to make sure it is 100% complete. Thankfully, our sales reps have been extremely helpful in making sure we are satisfied and have occasionally stepped in to make sure service was delivered.

Recommendations

Make sure you know what your needs are before signing a contract with any company. We were close to signing contracts with other vendors, but found a few non-negotiables (like tracking pay changes) that they couldn't provide. We also are very price sensitive, so talentReef proved a great fit on price point and delivery.

 
 
 
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