UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, HR and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations a highly accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle - from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is conveniently deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available at your fingertips across all areas of HCM for fast reporting and analysis.

With UltiPro, companies can improve business and HR potential. This results in better service to employees - a company's most important investment.

 

Supported Operating System(s):
Windows XP, Windows Vista, Web browser (OS agnostic), Mac OS

116 Reviews of UltiPro

 

from DuPage Medical Group
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My Experience with UltiPro

Ease-of-use

It is easy to log in and search for things. However, the system is slow.

Functionality

The software is slow. Deleting goals is difficult. The system times out and is slow.

Product Quality

I feel that somethings are not thought out. There is no way to move salary planning forward or backwards. However, you can move reviews forward and backward.

Customer Support

It takes a long time to get a response, and you keep having to escalate.

Likes Best

I don't really like anything about this product.

Likes Least

The functionality. There always seems to be a glitch. No services are rolled out, but I don't feel that every step of the process has been thought through.

Recommendations

Make sure it fits all your organization's needs and ask a lot of questions.

 

from Catholic Charities
Specialty: Other Services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ruth's Review

Ease-of-use

It's not just this product, but using titles aren't necessarily explainable to what you're looking for.

Functionality

Sometimes, I miss the HR human contact. Other times, I'm glad I can do it myself.

Product Quality

It's the best one I've been involved with. At first, it was hard using the software instead of just calling HR.

Customer Support

I haven't had to use it, so far, HR has answered my questions.

Likes Best

Since I finally caught on to using it, I like being able to access it from anywhere and being able to put in for time off, etc. with no face-to-face contact. I like doing stuff on the computer, and then it's done with.

Likes Least

Finding my way around. I had a few problems with titles.

Recommendations

Have someone sit with you at first and take notes.

 

from Catholic Charities
Specialty: Non-Profit
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Wonderful product

Ease-of-use

I would rate this product a 10, because it was easy to figure out without guidance.

Functionality

It meets my needs very well so far. I am still learning this system.

Product Quality

It appears to be of good quality from what I can tell so far.

Customer Support

I am not sure at this time, as I have not had any problems yet that requires customer support.

Likes Best

It's user-friendly. I just started learning this system, and it feels like it is easy to navigate. I use this product daily to assist with time sheets for my employees and just started using the system to create performance goals for the upcoming year. It was easy to learn, because I utilized the tabs for training on things like SMART goals and how to write SMART goals via a tutorial.

Likes Least

There's not much to dislike yet. It's an easy product so far. It didn't take much training to start using this system by myself as it explains how to do things along the way with supervision with my employees.

Recommendations

The only recommendation I have is to take time to learn the tricks to the software.

 

from CC Omaha
Specialty: Other Services
Size of portfolio: Single user Portfolio size: Single user

Helpful product

Ease-of-use

This product is easy to use and has good videos to help you learn.

Functionality

The product has done everything I needed it to do.

Product Quality

I have found the quality to be good. It has not let me down yet.

Customer Support

I have not had to use the customer support department yet.

Likes Best

This product helps make my job easier and faster.

Likes Least

There is not much I have found that I don't like about the product.

Recommendations

The more you use it, the better it becomes, and you can work faster.

 

from DuPage Medical Group
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Daily use - employee job/salary changes, new hires, reference

Ease-of-use

I'm not sure how to load all relevant info into UltiPro. It's fairly user-friendly.

Functionality

We have the ability to load all info into the software. Payroll information is very accessible for employees.

Product Quality

System slowness is a drawback, especially while running payroll.

Customer Support

Help desk would be extremely helpful as support. I would like to have it offered as standard, not optional.

Likes Best

There's a multitude of info that may be stored/manipulated as needed.

Likes Least

We have issues with speed on a daily-to-weekly basis, sometimes requiring several login attempts. We have no help desk access.

Recommendations

Be sure to view it start to finish. Have realistic expectations with/without in house HRIS administrator

 

from Catholic Charities
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro is good software

Ease-of-use

This is very easy to use; it doesn't take much training.

Functionality

I need this to access payroll and time off requests. I use it a few times a week.

Product Quality

This is good quality and is utilized throughout my past jobs as well.

Customer Support

I have not had to use customer support, due to the quality of the product.

Likes Best

I love that you can log in anywhere you have access to a computer, not just at work.

Likes Least

Nothing at this time. I like this product; I have used it in a previous job.

Recommendations

Make sure it works consistently and is updated. Make sure that there is a firewall so that your information cannot be looked at by anyone else.

 

from National Restaurant Association
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I was in charge of the migration and I process payroll & benefits

Ease-of-use

It's very user-friendly for both administrators and employees.

Functionality

It's extremely functional and is great that it's a one-stop shop source for everything (i.e. Payroll, HRIS, Time Management, Employee Self Service, communications portal, etc.).

Product Quality

The quality is great overall. The system is very flexible unlike other products. The info is housed in one place only, which avoids any discrepancy issues.

Customer Support

Customer support could be a bit better. Sometimes you have to keep checking and going back on tickets that were not addressed.

Likes Best

UltiPro is very user-friendly and intuitive.

Likes Least

The processing payroll is much, much easier.

Recommendations

The migration is not easy, however, the process is well worth it if you pay attention to details.

 

from Word and Brown
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro software Review

Ease-of-use

Everything is separated by categories, and it is easy to navigate. It also has tutorials which are very helpful.

Functionality

I have found everything I need in it. I like the simplicity of it and the added modules to help us utilize a resource that is more than capable of handling all in one place!

Product Quality

Once you become familiar with it, you realize the design is tailored for what it is intended and all the information is readily available.

Customer Support

I haven't had to deal with the customer support. Our administrative has done quickly with minor issues, so that may be a reflection on the vendor's customer support as well.

Likes Best

It is user-friendly, easy to navigate and our employer is adding more modules to use, which is a great way to go green and maximize this software.

Likes Least

I can't say that I don't like anything about this software.

Recommendations

They should really take a look at all the modules offered to best maximize the value of the software. Many times they are used to their full capacity, and it is a wasted resource.

 

from Word and Brown Companies
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

The Ultimate Software

Ease-of-use

The menu's are all very straight-forward. It makes it so easy to walk an employee through UltiPro inquiries they may have.

Functionality

The majority of the time I am working with UTM, and it rarely fails to meet our expectations. Yes, there are a few issues here and there, but overall, we can rely on its accuracy.

Product Quality

I think it is designed very well, except for minor things.

Customer Support

They are always there to help one out with whatever issues arise.

Likes Best

Purely from an employee's point of view, UltiPro has been the most user-friendly and informative time-keeping system I have used. There is so much an employee can do on the portal. From a daily user perspective (Payroll Coordinator), I love it even more. The majority of my job consists of working with UltiPro and I just love the customer service our support reps provide. We may in fact encounter issues, but our reps are the best at finding a solution for us, or walking us through one. I don't know what we would do without them!

Likes Least

The only critique I would have are the constant UTM issues we seem to have. If it were not for our Reps helping us through them, I don't know what we would do.

Recommendations

Open cases when issues arise, no matter how small the issue!

 

from Word & Brown
Specialty: Insurance
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

UltiPro in Business

Ease-of-use

It's fairly straight-forward, but there is a learning curve.

Functionality

Functionality is limited by the modules purchased, but the products are good.

Product Quality

The product has evolved with business and the needs of our company.

Customer Support

I rate the customer support a 7 out of 10.

Likes Best

I like the simplicity of use.

Likes Least

Our company isn't using all of the features available in the product. I have no complaints related to the vendor.

Recommendations

Test the time tracking for projects modules. Confirm that the reports required by the Financial departments are available without custom programming.
Consider having a Crystal Reports Subject Matter Expert on staff, to dedicate to UltiPro projects

 

from DuPage Medical Group
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate Software - Awesome Project Implementation Experience!

Ease-of-use

Overall, the application is easy to use. Recent changes have made the navigation more user-friendly.

Functionality

The employee self-service has been our greatest benefit to date. We would love to leverage more options for our managers, but if certain fields are filled out incorrectly, there is a negative downstream impact, so we are still manually making job changes. If we could make more customizations on what the managers can/cannot edit, it would be extremely helpful.

Product Quality

The stability of the product is good. We like the fact that Ultimate is an SaaS environment, and we do not need to make the updates/edits ourselves. We also utilize UTM and feel that UTM could be more user-friendly and easier to use.

Customer Support

Until recently, I would have raved about the customer support. However, just recently, the support level and response times have not been up to par. There have been cases where support cases were closed for several days or no options were provided. We have also had to take matters into our own hands to find a resolution to the issue without input from support, as we could not wait to correct a problem.

Likes Best

Every Ultimate Software employee that I have had the pleasure of interacting with has been passionate about their job, their role within their organization, and assisting the customer. The implementation was well-managed, and questions were addressed immediately.

Likes Least

Lately, the support for issues has not been as stellar as it was when we first became a customer. There have been a few issues that we have experienced where we have found it difficult to get a timely response.

Recommendations

Consider early on who will be the administrator of the application. Dedicating a resource that is responsible for administration makes the implementation and ongoing support easier.

 

from CC Omaha
Specialty: Non-Profit
Size of portfolio: Single user Portfolio size: Single user

Good product

Ease-of-use

It was hard at first, since it was so different from our previous tool, but it got easier.

Functionality

It did what we needed it to do for our position of supervisor.

Product Quality

The design was a good layout; it made sense and helped.

Customer Support

I did not need to use the support since it was easy to understand.

Likes Best

The tutorials were a nice tool to help learn.

Likes Least

There's not much to dislike. It did what we needed it to do.

Recommendations

Take time to learn the tricks to make it easier to use.

 

from UCSD
Specialty: Other Services
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

UltiPro review

Ease-of-use

It is very easy to use by all HR professionals and employees.

Functionality

It is decent and very user-friendly. Our EVP invested in this a few years back.

Product Quality

It is great quality. It is very easy for employees to navigate

Customer Support

I have never had to deal with the customer service, so I don't know what the customer support is like.

Likes Best

It enables employees to navigate easily. The job changes process needs to be worked on.

Likes Least

The job changes aren't clearly stated from when you enter job changes.

Recommendations

I recommend nothing because it meets all of our company's expectations.

 

from Northern Aviation Services
Specialty: Transportation
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Enterprise Applications Manager

Ease-of-use

It has a very intuitive design, making the GUI easy to learn and use even for non-technical employees.

Functionality

It meets our needs well; however, there are some areas that are not as developed as we would like. This will likely come in the future.

Product Quality

The product is generally pretty stable. It is very rare that we have an outage of the product that is related to actions by the vendor.

Customer Support

Customer support is spotty. Sometimes, response time is very fast, and other times, it takes them a week to get back to you.

Likes Best

They are constantly improving the product, and many of the improvements come directly from customers.

Likes Least

Support can get pretty spotty around end of year. Also, many functions in the system are reliant on support. They need to give the customer better access to empower them to do things on their own with the need for support.

Recommendations

The complexity of deductions and earnings can make the difference between a successful and failed implementation. The simpler you make your rules, the better off you will be with a system like this.

 

from Leidos Health
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro SAAS User

Ease-of-use

Sometimes, the Help screens aren't as helpful as needed.

Functionality

This has allowed our HR group to grow and service our employees.

Product Quality

A product's quality is not just the software but the documentation. Sometimes, the documentation is less then desirable.

Customer Support

UltiPro's Customer Service agents try very hard to answer your issue completely; however, there are times when they must escalate issues. That's when it takes longer than excepted.

Likes Best

UltiPro allows for HR functions that are used in a day-to-day running of the business. The navigation of the screens is friendly for users and HR staff. The input of data only needs to be handled once and is carried over to other screens and modules. Of course, you are allowed to edit all information, based on permissions.

Likes Least

The hardest part of learning the software is figuring out where certain information resides - which screen and what the field is called. It would be nice to be able to customize the fields and arranged the screens. However, Ultimate is working on these.

Recommendations

Make sure you understand your complete HR processes from beginning to end.

 

from Healthcare Industry
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Software

Ease-of-use

It is very easy for our employees to use and very few questions are asked on how to navigate around the site.

Functionality

It meets it very well. I haven't heard any complaints on complications of individuals who are using this system.

Product Quality

The quality is great for a self service portal. The product is very user-friendly for employees to access.

Customer Support

I haven't had to interact with customer service recently or at all.

Likes Best

I liked how it was very user-friendly and easy for our employees to use, especially in terms of entering job changes and scheduling time off.

Likes Least

I don't like how when you enter job changes that it doesn't capture the before and after of what is changed.

Recommendations

I'd like it to be easier for our managers to manage through the self-service recruitment module.

 

from Surlatable
Specialty: Retail
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Good product for the right organizations.

Ease-of-use

As long as you configure the system correctly, the functionality works fine. If you don't plan accordingly or follow the functional capabilities exactly, then the system becomes a bit convoluted and confusing for end users and for reporting.

Functionality

It standardized business processes where there were no standards and helped mitigate and reduce employment related lawsuits by maintaining better documentation in a centralized repository. It enabled better and more comprehensive reporting to support a more effective business process across the organization. This is achieved, though, at considerable effort and customization via defined fields data moves between modules. This makes effective reporting difficult and non-intuitive tor building reports. It allows managers to approve time off requests in the system, which has eliminated a number of creative ways of tracking balances and request from before. Also it eliminated the perception of favoritism in some locations in regards to time off approvals. Time entry for UTA web users is more involved and requires many more mouse clicks. Also accessing UTA is not a direct login to the system as it requires the user to pull up the UTA module, which has a slightly different look and feel.

Product Quality

We were looking for a long term solution for our organization. Being a retail company, we did not want to entertain the prospect of changing our HCM solution for at least the next 7-10 years. With this in mind we felt that UltiPro would meet our long term vision with the current functionality and future roadmap. It hasn't been without it's challenges, and given what we are dealing with, we would do a few things differently. But it was the best product given the competition and their ability to meet our requirements.

Customer Support

As with many vendors, there are both positives and negatives with their customer service. They are quick in their response for ongoing customer service as well as notifications. The implementation was fragmented as there were resources that were focused on a particular segment of the application. They did not always coordinate their efforts with one another. This caused some conflicts in system configuration. Make sure you ensure all implementation resources are in the loop on all decisions and configuration considerations.

Likes Best

I like the standardized employee details, history and job data. It has an easy user interface on many areas of the system. It manages tax regulations for payroll, which is a big deal for us as we have 110+ locations across the US and growing. It has limited the need for IT resources post implementation.

Likes Least

Presented versus actual integration are not the same. Integration across modules needs great improvement. BI reporting is difficult as modules are not able to be queried from a single reporting interface. Each module has it's own access point or data view. Joining data requires custom effort and is problematic at that. Implementation and cross module support is spotty as there is little cross over in their support and implementation teams. Better collaboration is needed to enable a smoother implementation and support. Cross module data validation is not native from recruiting and core, specifically salaries within or out of ranges as well as approved hired pay rate.

Recommendations

UltiPro is a good tool for smaller to mid-sized companies, but it isn't necessarily the best choice for companies who need to customize extensively.

 

from Safe Auto Insurance Company
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro, a complete HRMS configured to your exact needs

Ease-of-use

The UI of Ultipro is fantastic. The navigation is intuitive and easy to follow.

Functionality

While I used the system it met nearly all of my needs. The main lacking area was benefits administration, to which we felt a third part application would have suited us better.

Product Quality

The product quality is high. I would have rated it higher, but some of the admin tools are pretty dated.

Customer Support

I absolutely love their customer service. While my above criticism holds true, once their CSRs are trained they are responsive and incredibly helpful. Another positive is the fact that you have the same representative for each module. This helps you build trust in that individual as you have experience working with them. Having one point of contact also helps for supplemental tickets as well.

Likes Best

The application itself is fantastic, and the customer service model is top-notch as well. Working with Ultimate software is a different experience than working with other vendors.

Likes Least

The company is growing too fast. While the customer service is normally fantastic, their newer customer service reps are too green to handle complex problems. This causes delays in ticket responses and sometimes incorrect information.

Recommendations

Ask to be connected with a customer that currently uses the product. That individual can give you first hand experience from a user/client perspective, which is hard to gain from sales associates alone.

 

from Word & Brown
Specialty: Insurance
Size of portfolio: Single user Portfolio size: Single user

Ultimate Review

Ease-of-use

It is very easy to use. The only thing I don't like is the amount of time in which it times out. I wish it had a manual setting, but I guess it is done because of security.

Functionality

The functionality is great. I am able to run reports quickly, and I like the fact that I have the option to run a quick PDF version or an Excel version to manipulate as needed.

Product Quality

The quality is excellent. This product was made for everyone whether they are tech savvy or not.

Customer Support

I haven't had the need to use customer support since we have an internal person that does that for us.

Likes Best

I like the fact that it is very easy to use. The training course and help functions are excellent.

Likes Least

The vendor is great. The only problem I have noticed is that sometimes the reports section doesn't work well.

Recommendations

Do not focus just in one area. Evaluate every aspect of the software, as some areas work the way they do because of others.

 

from The Word & Brown Companies
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate Software

Ease-of-use

Overall, it's user-friendly. I would like increased HTML functionality with naming conventions in the "My Company" sections when attaching documents.

Functionality

Overall, UltiPro is capable of meeting the majority of our needs. It will be nice to see what the new versions bring.

Product Quality

The quality of the product is satisfactory for our needs. I haven't used other HCM systems, so this is all I know.

Customer Support

Once you get a consistent relationship with your identified rep it goes well. They are responsive and helpful. Again, to have a devoted HRIS who can build that relationship and funnel the issues through has been integral in our environment and increased our satisfaction internally with the perception of UltiPro overall.

Likes Best

I appreciate the independent configurability of the system and the customization opportunities. However, I try to stay away from customization as to not increase the need for support.

Likes Least

I can't add an attachment to a support case during the initiation of the case. I have to submit it then go back in to add any attachments.

Recommendations

I recommend a devoted HRIS position to managing ongoing needs and continuously assessing increased functionality for increased efficiencies.

 
 
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