UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, HR and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations a highly accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle - from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is conveniently deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available at your fingertips across all areas of HCM for fast reporting and analysis.

With UltiPro, companies can improve business and HR potential. This results in better service to employees - a company's most important investment.

 

Supported Operating System(s):
Windows XP, Windows Vista, Web browser (OS agnostic), Mac OS

89 Reviews of UltiPro

 

from The Word & Brown Companies
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultipro User in HR

Ease-of-use

Maybe the web-version that is coming out will be easier, but overall there is a lot of work that must be done on the backend.

Functionality

As a company, UltiPro does what we need it to. We will soon also use it for on-boarding and we also use it for payroll.

Product Quality

It is well-made. The UI isn't great in some aspects, but in others it is strong.

Customer Support

As mentioned, you have to pay for everything, including some aspects of customer support.

Likes Best

Overall, it is a complete HRIS system that integrates into many business units. You can use it as an intranet, upload company documents, for time keeping, payroll, benefits, on-boarding, and as a recruitment portal.

Likes Least

While it is a complete system, UltiPro charges for everything. It doesn't come as a complete package, and they charge for every little thing. As an ATS, it is limiting.

Recommendations

Look at UltiPro in bits and pieces if the complete package is not in the companies budget.

 

from Doyon
Specialty: Other Services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Great program!

Ease-of-use

Most of the time the product is very simple to use and intuitive. The performance review system could use some upgrades as far as ease of use. We often have employees and managers confused at the sign off stage.

Functionality

Functionally, it meets all of our needs. I really wish we took advantage of the payroll piece.

Product Quality

The quality is great. I love that you can access the site anytime anywhere, but wish the mobile app was more functional.

Customer Support

The customer support I have personally experienced with UltiPro is fantastic.

Likes Best

I like the versatility and all-encompassing ability of the program from payroll to performance reviews. Although our company does not utilize the training portion of the software, it's a great one stop shop. Also, Ultimate Software is always implementing your comments and suggestions.

Likes Least

The thing I like least about this product is the functionality of the mobile app.

Recommendations

Make sure you use the payroll function with the HR function.

 

from Doyon Government Group
Specialty: Construction / Contracting
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

UltiPro Review

Ease-of-use

The system is pretty intuitive; however, there could be fewer clicks. I do not think the resume search tool is easy to use. It could be better.

Functionality

It does the job, but less clicks and more features could save me time.

Product Quality

The quality is good. I've never had an interruption in service, and they schedule upgrades during non working hours, so we don't even notice it happened.

Customer Support

We have to go through our corporate office for customer support. What I can tell is that they have been very supportive when we have special situations or projects and need a workaround.

Likes Best

I like the support and onboarding features with digital signatures. I like the OFCCP compliance reporting and disability tracking. The system was also able to conduct WOTC screening questions for all new hires.

Likes Least

The Recruitment Gateway is a bit archaic and needs to be updated for smoother moving through modules. The new Recruitment release in 2015 will be awesome, and I can't wait for it.

Recommendations

Take a close look at all the modules available and how you can utilize them. Our payroll and accounting department does not utilize it.

 

from pciaa
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultipro is the Google of Payroll and Workforce management.

Ease-of-use

The knowledge base of Ultipro is an excellent resource. The website is always up and fast, considering so many apps are on that page. The navigation to different modules in HR/payroll/reporting is easy.

Functionality

It meets our requirements for the timekeeping and reporting with ease. The tech support is good if you are stuck and opening a case with customer support is easy.

Product Quality

The data consistency and redundancy of Ultipro is excellent, never causing two users in same organization to have a lock. The security is also very good given sensitive type of information that is stored.

Customer Support

Their tech support with their support engineers or support knowledge base and report exchange are all excellent and friendly to use.

Likes Best

I like the adaptability and Customizations, strong knowledge base and support teams.

Likes Least

There is work to be done in areas where payroll and time keeping data can merge almost entirely.

Recommendations

Use their Database modeling. It helps to file and create reports. Use the reports exchanger to contribute and try prebuilt reports.

 

from The Salvation Army SW Division
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Ultimate Software Pros and Cons

Ease-of-use

While Ultimate may not like the comparison, the software reminds us of ADP PCPW. While some may think that an insult, it is in fact a compliment. ADP PCPW was a straightforward, simple, get it done product, and UltiPro has the same simplicity of use.

Functionality

Payroll processing is straightforward and meets most of our needs. However, standard reporting is too simplistic and needs refinement, and business intelligence (Cognos) seems a bit archaic and DOS-ish.

Product Quality

The payroll side works well and helps us create a quality biweekly payroll product. The reporting and HRIS product(s) would be served well to receive additional time and attention.

Customer Support

In the beginning of our relationship, we struggled with Ulti's process, but since we are now a mature client, we seem to have worked through our idiosyncrasies and feel that the customer care is above average.

Likes Best

Ultimate Software has a good foundation in understanding the needs of an employer for processing payroll. The payroll software/system is easy to learn and navigate.

Likes Least

The standard reporting is lack luster and too simplistic.

Recommendations

An essential requirement of any vendor is to know the needs of the client, but it is the responsibility of a client to insure that a vendor has the resources to meet their needs. It is our recommendation that there is careful review of all your needs in processing payroll, filing taxes, managing data, reporting, HRIS, etc., focusing on the elements that are most critical to the success of your company, and making sure that Ultimate Software has an acceptable solution that conforms to your standard.

 

from The Salvation Army
Specialty: Non-Profit
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro System Administrator

Ease-of-use

The wizards for new hires and other job changes are customizable and easy to follow.

Functionality

UltiPro meets our general HR/Payroll/GL needs. Sometimes, custom reports can be a little difficult to build.

Product Quality

Ultimate delivered the product as described to us and took the time needed with our difficult implementation (60+ companies, with W-2 groups and 1009M & R groups).

Customer Support

Customer support is quick in getting back to us. For core payroll issues, they have a real time chat that can be used to help with payroll issues.

Likes Best

They offer quick problem resolutions, attention to our needs, and ease of payroll processing. UltiPro provides us consolidated reporting on our 20,000+ employees and 40+ FEINs.

Likes Least

Sometimes after product upgrades, there are bugs that need to be worked out.

Recommendations

UltiPro provides a very good core HR/Payroll/GL product that can accommodate 100+ operators at a time. It has good online training and provides a good reporting tool.

 

from IntraHealth International Inc
Specialty: Non-Profit
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Excellent. I like the fact that the system is date driven.

Ease-of-use

It is user-friendly and easy to learn, and customer service is excellent.

Functionality

It meets my need very well, I am able to run reports I need very quickly.

Product Quality

The quality of the product is very good. The company listen to the users' feedback to enhance the product.

Customer Support

The customer support team is excellent. All requests are done very quickly, sometimes in few minutes.

Likes Best

The product has many modules: benefits, recruitment, performance review, talent management, payroll, etc. Also, I like the fact that there are a lot of training tools for each module used.

Likes Least

There's a lack of face to face contact. Training classes are not always available when needed.

Recommendations

The product is excellent for the global part of the system. You can use the system for different countries using different currencies.

 

from The Salvation Army
Specialty: Non-Profit
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Satisactory satisfied

Ease-of-use

I'm computer savvy and configure the system to be as user-friendly as I can, but you will always have a user that will always need assistance.

Functionality

We are still expanding and opening features with this product and are satisfied with what we have.

Product Quality

It is designed for all levels of expertise, but it depends on how the Admin programs the system.

Customer Support

They are expanding the support team and looking forward for a more faster response time.

Likes Best

They put people first which, our company likes. It's not just about the money.

Likes Least

The performance and speed of connecting seems to be a usual issue for us, especially during payroll run where the Web Portal and BackOffice goes on a limp. When a report is having issues generating, the system freezes and is very slow.

Recommendations

Know what you want and train, train, train. Know the system well and explore the possibilities.

 

from Blackbaud
Specialty: Software / Technology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Bad experience

Ease-of-use

It's not intuitive or user-friendly for the average user.

Functionality

It needs dozens of customs to get it to where you want, tripling your cost of the product.

Product Quality

They need to add much more functionality to the base product, especially for benefits.

Customer Support

It's not a true partnership. They don't seem to truly care about their customers.

Likes Best

Depending on where you are coming from and your experience with systems that exist out there, the opinions can vary. They do have the ability to customize the product to suit your needs; however, it will cost a small fortune and take way more time than anyone would expect.

Likes Least

The base product specifically toward benefits is by far the worst I have ever seen. It lacks the basic functionality to properly handle the most basics of benefits. Everything you want is a customization, and each customization costs extra. I had one custom that cost me a lot, and after 1-1/2 years of development, it barely worked as intended. This particular custom is as a standard feature in many other products out there.

Don't forget their customer service; it's horrible. You can't even call your account manager without first opening a ticket, no matter how simple the question may be. Tickets take forever to get resolved.

Recommendations

The salespeople promise you the world and price this to sell. This way, once you are in, they know you either need to spend that fortune to get it to what you want, which forces you to stay with them long-term, or else you find yourself looking for a new product to do it all over again. It is worth the extra upfront cost for another product than to be nickel and dimed to death.

 

from PLW, LLC
Specialty: Retail
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Talent Management

Ease-of-use

The interface is user-friendly and intuitive. It's better than most others out there.

Functionality

It has enabled us to manage functions such as HR, payroll, and benefits. We were able to conserve internal resources yet still retain control, quick access, and flexibility.

Product Quality

I have used many of the products out there, and this one has superseded the others with its quality and ease of use.

Customer Support

The #1 selling point for anyone that knows is customer support.

Likes Best

They have great customer service. Whatever you need and almost whenever you need it, they are there to help.

Likes Least

No negative comments to report on this product and/or vendor.

Recommendations

Review the needs of your business and then evaluate if this product will meet your needs.

 

from Compendium Talent
Specialty: Food / Beverage
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Review

Ease-of-use

It is not as simple as it could be to maneuver through the system.

Functionality

It meets our needs well, but I would like someone to look at my business and help me utilize it better.

Product Quality

I think there is still a lot of room for improvement.

Customer Support

I find it difficult to get a hold of someone sometimes, and I feel that I have to be chained to my desk so I don't miss their call because phone tag is awful with the support team.

Likes Best

You are able to customize the program to work with the unique complexities of your industry.

Likes Least

The response time for tickets is slow. Product rollouts are slow.

Recommendations

I would recommend getting as many team members to get UltiPro lead training as possible.

 

from James Avery Craftsman, Inc.
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ultimate Software Review

Ease-of-use

It's very user-friendly, and the consultants are great to work with.

Functionality

Payroll, Recruiting, and Onboarding have saved our company and its bottom line.

Product Quality

The quality of the product is great. It meets our industry standards and consistently tries to meet our company's requirements.

Customer Support

Customer support is good, but it sometimes takes a while to get issues resolved due to limited resources.

Likes Best

It was fairly easy for us to implement each aspect of the product. We did have consultants help us, but it was easy to transition into.

Likes Least

Sometimes getting a case resolved takes a little longer than we expect.

Recommendations

Don't be scared; you can do it. It is easy to do, and all you have to do is click away, and you will eventually get there.

 

from Kalispel Tribe of Indians
Specialty: Hospitality / Travel
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

I like this product!

Ease-of-use

It's pretty good, once you figure out the ins and outs.

Functionality

It allows us to move an applicant from start to finish.

Product Quality

You can tell a lot of work and thought went into its design.

Customer Support

They have great, friendly customer support. They are very easy to work with.

Likes Best

It's very easy to work with and very user-friendly.

Likes Least

I wish it was more "one button" simple. It can overcomplicate itself at times.

Recommendations

Give it time; you will like it. Get to know all that it can do for you

 

from IntraHealth International Inc
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Payroll done easy and transparently

Ease-of-use

To create reports in BI is complex, but other modules are easy to use.

Functionality

Unfortunately, the product's functionality does not meet all our need. The system does not have a global payroll module and does not support time and attendance for Global. I hope someone in the organization is thinking about those two products for Global, and I am willing to work with the person in charged.

Product Quality

I have found that the quality is good in general, and it is very easy to use.

Customer Support

The support is very good. The person assigned to our organization is especially awesome. She responds very quickly for all our issues concerning payroll. Tax support is excellent, too! Also, I like the fact that they want you to know how to use the system yourself (teaching us how to fish!)

Likes Best

The product is easy to use and set up very transparently. All modules and functions have training manuals and quick tours to assist clients and client service support employees share knowledge to clients and empower them.

Likes Least

Some standard reports that run automatically are not sorted in the way we need then, for instance by employee number instead of alphabetical.

Some times when we call for critical issues, we have to wait for more than five minutes to get someone to respond.

The training modules have limited seats, so sometimes, you have to wait more than two months to find a date with seats available.

Recommendations

I love the fact that they are very transparent. They have a lot of training materials to understand how to use modules. They are open to sharing the knowledge of the other users with us. They are global! They take the feedback of users under consideration to improve their product. They are more in a partnership with the clients. I love the fact that the organization puts their employees first!

 

from Lutheran Church Missouri Synod
Specialty: Non-Profit
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Started out rocky but now works for us a lot better!

Ease-of-use

It's user friendly on the back office. We're looking forward to moving to .net

Functionality

There are a few issues with exports on the GL side of it all, but we are working around it.

Product Quality

I believe the constant upgrades and improvements are a plus.

Customer Support

We were very happy with our customer service rep. Then one day, out of nowhere, we were told that we had a new rep, and the service has not been as good. Our old rep knew how our company functioned, and we would really like her back.

Likes Best

It is user-friendly compared to other systems I have used in the past.

Likes Least

Our GL Export has always been an issue for us, and that makes it difficult to get data from one system to the next.

Recommendations

Make sure all the data that is entered at the beginning is correct. It will save a lot of headaches in the future.

 

from NAES Corp.
Specialty: Energy
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Robust enough for our complex business

Ease-of-use

The user interface for the web is pretty easy and looks great. The back office is more complicated and less intuitive.

Functionality

We have had frustrations in the past because we thought that we needed workarounds but are learning (especially at Connections!) that the system does have ways to do most of what we need.

Product Quality

It looks great and does what we need. The people are helpful.

Customer Support

Sometimes, we wait a few days for a response, especially for harder questions, but we always get an answer or suggestions.

Likes Best

Our representatives are very responsive and work hard to train us or help us fix our complicated issues.

Likes Least

One slight annoyance is the number of logins that are required. There's one for the main site, one for the back office, one to put cases in, etc.

Recommendations

Be as specific as possible about what your current and projected needs are to make sure that the software can handle your requirements.

 

from Afni, Inc.
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My UltiPro Review

Ease-of-use

The product is fairly easy to use. There are big issues with the lag time in the web. Functions often take 2-3 times longer to perform in the web than they do in the back office. We often receive server errors and have to repeat functions in the web to get them to work.

Functionality

As stated above, the system is lacking in payroll functionality to perform what we feel are basic functions needed.

Product Quality

We are having to work in two different systems, especially in payroll. There are functions that can only be done in the back office and functions that can only be done on the web. The processing time in the web application is very slow compared to the back office.

Customer Support

The support team is hit or miss in regards to support. Some are very responsive and very helpful. Others are not. I often find myself explaining to the support person how the system works in order to get them to understand what the issue is. I think instead of having one support person assigned to a customer to cover all functions, there should be specialized support personnel who can handle issues specifically in their function (e.g. payroll support, employee record support, BI support, benefit support, etc.).

Likes Best

I like that I can access the system from any computer. It gives our employees access to their payroll, benefit, and review information. I like that employee information is all in the same location. You can access it without having to drill into the system.

Likes Least

The product has not been a good fit for our company. There are basic functions in the payroll module that UltiPro does not handle. Examples are FLSA bonus calculations; it will not calculate retro pay for coefficient pay; it cannot handle multiple garnishments on the same employee. Our HR has had issues with recruitment and onboarding. The benefits department has had issues with open enrollment.

Recommendations

Make sure the product will handle all functions needed before choosing. Make sure you have members from all departments involved in the selection process.

 

from Virginia Commonwealth University Health System
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Review

Ease-of-use

It's very easy for end users to find and access what is needed in a self-service manner.

Functionality

We are still making the transition to SaaS and need to pull the final pieces that currently do not fit this model, but we can with some creative solutions and partnerships like the ones we have already made with the BI services group.

Product Quality

It does what it promises, and if not, the support has always been top-notch.

Customer Support

This is the difference between UltiPro and its competitors.

Likes Best

That they put people first, and employees are so easily accessible.

Likes Least

At times, the future road map can limit capabilities or user direction, but the upside is that Ultimate is very supportive in transitioning customers to these directions. (e.g. - SaaS adoption, Cognos centralization)

Recommendations

Keep an open mind in regard to where you want your organization to go - not just where you are currently - and Ultimate can be leveraged as a partner in the best way.

 

from Heartland Dental
Specialty: Other Services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My review of UltiPro

Ease-of-use

For the most part, it's user-friendly. The biggest troubles are the capabilities we have to do in back office after processing the change or a new hire in the portal. Having to remember to do both steps in the portal and in the back office can be time-consuming, and it's easy to miss a step.

Functionality

We have had a lot of success switching over to doing processes through the portal, but with some of the tax options not being available, we have to remember to go into the back office to adjust the employee's taxes to the correct setup.

Product Quality

I think it is a good quality product that just needs some adjustments to the capabilities in the portal so we can process even more changes through the portal instead of working in both systems.

Customer Support

I think for most of our cases that we submit, we are able to get a timely response. There are a few occasions where they have fallen through the cracks and haven't been addressed after a long period of time.

Likes Best

I like all the capabilities we have within the portal, as well as being able to allow our field admins access to their team information. UltiPro is also able to work with our other vendors that we use for processing.

Likes Least

At this time we're not able to do all the capabilities in the portal that we are in back office. We have to switch back and forth to make adjustments to different options we can't adjust in the wizards in the portal.

Recommendations

It's great software to use with many capabilities to offer.

 

from Heartland Dental
Specialty: Other Services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ulti Rocks!

Ease-of-use

The web-based product is more user-friendly than back office.

Functionality

We do a lot of allocations, and they meet our needs for our complex corporate structure.

Product Quality

They continue to improve, but when they do a new release or update, they need to test the product further.

Customer Support

They keep improving every day! Our NSR has been wonderful, but sometimes they can be slow when tickets are elevated to upper tiers.

Likes Best

I like the versatility and ability to work with our current vendors, such as Insperity for timeclock and Ceridian for taxes. It now offers so many options that our company is exploring other options, as they have definitely worked well with us over the years.

Likes Least

We want to customize more; however, the additional costs of the customs can be expensive.

Recommendations

Explore all your options but UltiPro is now a one-stop shop for all your needs.

 
 
Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (888) 234-5128
Call us for a Free FastStart Consultation: (888) 234-5128