UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, human resources (HR) and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations an accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle—from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available across all areas of HCM for reporting and analysis.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows XP, Windows Vista, Web browser (OS agnostic), Mac OS

236 Reviews of UltiPro

Showing 1-20 of 236

 

from Matrix Medical
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Have been using this since the beginning of April

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Extremely easy to use - good directions on screens - easy to set up

Likes Least

I don't really know a lot about this product - compared to others I've used, this one seems the least complicated

Recommendations

Look for ease of use and understanding of what's available

 

from Reformed Benefits Association
Specialty: Insurance
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

UltiPro is OK

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

For my duties, I do not use Back Office, I only use the web view. The web view is easy to read and navigate.

Likes Least

The Back Office piece seems confusing and has too many abbreviations / acronyms.

Recommendations

Make sure information can be extracted in the way you need it.

 

from Reformed Benefits Association
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Needs better benefits support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's pretty easy to use, learn, and train on. For most people we are able to walk them through the process of using the system.

Likes Least

The benefits section isn't updated and maintained.

Recommendations

Commit to services outside of payroll. We are a benefits only department so the lack of service and support is frustrating.

 

from Matrix Medical Network
Specialty: Healthcare / Medical
Size of portfolio: Single user Portfolio size: Single user

UltiPro Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Its aesthetically pleasing IU. The front page is nice and clean and the colors are nice.

Likes Least

it's not intuitive or user friendly. not really easy to navigate. I make MANY corrections for direct reports because the punching in and out is tricky. The drop downs don't make sense as far as navigation. You have to search to find what you need.

Recommendations

Consider the manager operations as well as the users that have to punch in and out.

 

from CRCNA- Reformed Benefits Association
Specialty: Other
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not the best for a ben admin system.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The employee portal is has good functionality and ease of use.

Likes Least

Reporting. I find it difficult to run reports I need without manual manipulation to the data.

Recommendations

It may not be the best software for Benefit Admin.

 

from Christian Reformed Church
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Benefits Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They have a great training application and the training center is very helpful for those interested in learning

Likes Least

It became very clear to me that Ultimate offers the benefits portal as a subsequent service. I manage our benefits, so the not-so-user-friendly portal has been a huge barrier to my workflow.

Recommendations

Seems to work well for payroll, but don't expect to have your questions answered quickly! The ticketing system is the only way to get to anyone and the response time is less than desirable.

 

from Aob
Specialty: Non-Profit
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Ultipro - fairly new user

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Many possibilities on how to use it, still not using all its capabilities.

Likes Least

It takes several people to manage it, not just one like other products.

Recommendations

Always evaluate your software choices carefully before purchasing and talk to other users.

 

from DAV
Specialty: Non-Profit
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is very easy to use. I love being able to see my paycheck stubs as well as all the year totals for taxes and pay.

Likes Least

It does not automatically send an e-mail of the pay stub.

Recommendations

Consider if you want employee's to receive pay notification e-mails.

 

from Thales
Specialty: Transportation
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Used Ultipro until beginning of 2015

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Automated pay statements, and W2 is all automated process.

Likes Least

The calendar view for viewing time (days off, etc) did not print correctly, so difficult to get a full view of your work history in a calendar view

Recommendations

Check everything out, as there are drawbacks in strange places!

 

from Excelitas Technologies Corp.
Specialty: Manufacturing
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

UltiPro Survey

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

all in one for a variety of our global HR needs; SAAS solution so on need to purchase hardware; scalable; modular format so able to roll out different functionality in stages as opposed to force fitti

Likes Least

a little oversold on the payroll functionality; some basic reporting that we'd expect to have in place right out of the box was not available and had to spend quite a bit of time to recreate what we a

Recommendations

like any significant purchase, you need to do your homework and most importantly focus on the key items you need for your organization; no one has a solutions that perfectly satisfies all your needs s

 

from The Mark Travel Corporation
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ulti Pro Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to clock in and out as well as view past pay stubs.

Likes Least

When the site is down I can't clock out or in and then I have to rely on a supervisor to do it for me.

Recommendations

Look at the site in its entirety. It offers so many services to us.

 

from RubinBrown
Specialty: Accounting / CPA
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultipro Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The ability to access my benefits and payroll information from anywhere with an Internet connection.

Likes Least

The password limitations. I feel that the security of my information could be at risk since the password limitation forced me to create a weaker password than I would like.

Recommendations

The ability to have access to benefits and payroll information from anywhere is really nice. The password requirements are weak and I would like for them to increase that aspect.

 

from Midwest Roofing Supply
Specialty: Distribution
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Basic user

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easily able to change info on a secure site. Easy to access important info.

Likes Least

Haven't had any issues. I'm a pretty basic user, but it's usually fairly simple to find any info I need.

Recommendations

This is a very thorough, secure site for keeping employee info, best suited for national companies with one HR location.

 

from Haley & Aldrich, Inc.
Specialty: Engineering
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Very useful software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to get to personal information. Can get to relevatn tax information and past paychecks as well has much time off has accrude.

Likes Least

Not much to dislike, it provides the information that I need and is easily accesible.

Recommendations

Must be easy to get in and to information with as few "clicks" as possible.

 

from Delta Medical Center
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultipro, use it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Simplicity is my favorite feature of Ultipro for my payroll needs.

Likes Least

Having to remember ID and passwords for this software program.

Recommendations

Use or lose it. It will provide all of your payroll needs.

 

from Washington Inv Co
Specialty: Real Estate
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ultipro Title

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The are very customer service oriented and attend to my needs.

Likes Least

The cost is a bit high for a small business such as mine.

Recommendations

I would suggest giving the software a try on a trial basis to see if it's a viable option.

 

from eclinicalworks
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Works well for timeoff and pay information

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Allows for easy access online. Quick download of W2s

Likes Least

Only works best in internet explorer for browser. Does have a lot of pop ups

Recommendations

Less pop ups when browsing different sections. Be able to download pay stubs easier

 

from Ingram
Specialty: Distribution
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ingram John

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Payment history is very convenient and it is easy to read. Also, it keeps for a couple of years.

Likes Least

The performance review is not very convenient. And I could not print the summary for last year's report.

Recommendations

Provide sumary report after finished with performance review. More easy to use. And for payment history, provide search function.

 

from CRNCA
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

5 year customer

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Has provided time savings related to payroll; good to have all data in one place - benefits, HR, payroll; we have both US and Canadian employees and were looking for a software that would provide services for both and UltiPro has served us well in this regard. Appreciate the high level of security standards. Account Manager is responsive.
I've sent staff to Connections and have heard very positive reports.

Likes Least

e-Recruit has been problematic for us and though a new platform is being released this year it was slow to come. It's also been very frustrating when we've wanted any modifications that these were always "customs" and we were charged an hourly rate to make these modifications. We also experienced delays in receiving these "custom" fixes, at times the work being scheduled months down the road. This aspect was far from clear when we entered into the contract.

Recommendations

Ask to speak with companies/organizations similar to yourself and ask specific questions about what has worked well or not so well.

 

from CEHE
Specialty: Education
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My Review of UP

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The benefits module and the open enrollment process.

Likes Least

The Recruitment and Onboarding modules. They are cumbersome to the extreme.

Recommendations

Know what you're getting into and what you will use and won't. Also what you will bring over from your old HRIS. I would also be VERY familiar with their customer service and help process.

 
 
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