UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, human resources (HR) and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations an accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle—from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available across all areas of HCM for reporting and analysis.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows XP, Windows Vista, Web browser (OS agnostic), Mac OS

219 Reviews of UltiPro

Showing 1-20 of 219

 

from CRCNA- Reformed Benefits Association
Specialty: Other
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Not the best for a ben admin system.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

The employee portal is has good functionality and ease of use.

Likes Least

Reporting. I find it difficult to run reports I need without manual manipulation to the data.

Recommendations

It may not be the best software for Benefit Admin.

 

from Christian Reformed Church
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Benefits Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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Likes Best

They have a great training application and the training center is very helpful for those interested in learning

Likes Least

It became very clear to me that Ultimate offers the benefits portal as a subsequent service. I manage our benefits, so the not-so-user-friendly portal has been a huge barrier to my workflow.

Recommendations

Seems to work well for payroll, but don't expect to have your questions answered quickly! The ticketing system is the only way to get to anyone and the response time is less than desirable.

 

from CRNCA
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

5 year customer

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Has provided time savings related to payroll; good to have all data in one place - benefits, HR, payroll; we have both US and Canadian employees and were looking for a software that would provide services for both and UltiPro has served us well in this regard. Appreciate the high level of security standards. Account Manager is responsive.
I've sent staff to Connections and have heard very positive reports.

Likes Least

e-Recruit has been problematic for us and though a new platform is being released this year it was slow to come. It's also been very frustrating when we've wanted any modifications that these were always "customs" and we were charged an hourly rate to make these modifications. We also experienced delays in receiving these "custom" fixes, at times the work being scheduled months down the road. This aspect was far from clear when we entered into the contract.

Recommendations

Ask to speak with companies/organizations similar to yourself and ask specific questions about what has worked well or not so well.

 

from Islands Restaurants
Specialty: Food / Beverage
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Want to Love, but it needs focus on system users functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the fact that we are able to customize and build the software package to our needs. The software has some amazing functionality that work well for our business.

I like the vendor because the value of the company being "people first" shows in the way they care for their employees. I think that filters down to the customers.

Likes Least

I would like Ultimate to finish things that need to be corrected that are known system flaws before they move on to new technology. It would be comforting to know as the system administrator that the system processed right from beginning to end before all the other "cool" features come out.

Also, I wish the project focus was for system users first and then the employee user. Example, they listened to customers when we asked for the ability to change labels. That is great and the employee users are happy about that. But then they stopped the project without thinking what the system user would need. It is simple when you think about it. Everything that goes into Ulti - we have to report on. So that label project should have included those label changes in BI. Now the reports and the system will not match. Can you imagine having your payroll staff turn over and then trying to run a report based on names you don't have in system because the staff before you used the label edit feature? Nightmare.

Recommendations

Ask about skill level of staffing needed to run this software and also needed for implementation. The ability to customize is great, but someone has to be able to support it.

 

from Weber Metals, Inc.
Specialty: Manufacturing
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Amazing and Helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ultimate Software has made a product that is very easy to use and it has helped our company become more compliant and streamline our processes so we can spend time focusing on analyzing our data and becoming more efficient.

Likes Least

While I appreciate everything the software has to offer, the time management piece (UTM) and the service behind it has caused some unwanted issues that we hope will be corrected once Ultimate develops and releases their own time management system. With that being said, I have faith that the developers will create a better product that what it currently has.

Recommendations

Besides just reviewing a comparison of software with other payroll/HR software, the company and its values should also be a large deciding factor of selecting this product. UltiPro and Ultimate Software were both a great fit for our company because we strive for simplicity and efficiency.

 

from Jefferson Radiology
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Review of Ultimate

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Intuitive look and feel for Core and some of the other modules. I don't think UTM's layout / screens are intuitive to the end-user, Requesting PTO, etc.

Likes Least

UTM - as mentioned above. Performance Management in terms of when employees transfer from one manager to another during the process. Webinars/documentation in the learning center sometimes don't tell you everything you need to know. We have learned the hard way many times. Maybe have a "Tips"/ "Things to consider" or Keep in Mind" documents. I find that I create my own UltiPro functionality document containing this information because it wasn't mentioned in any webinar or documentation. And, again, it's because I/managers/employees learned the hard way. We would much rather be prepared before we roll out a process or module rather than always reacting to it after the fact.

Recommendations

Continue to ask the questions that don't get discussed in the webinars. Like, what are the best practices, how are other companies solving these issues, what is the impact of....., what limitations are there, what can I expect if...., what else do I need to know?

 

from Agri Beef
Specialty: Manufacturing
Size of portfolio: 101 or more users Portfolio size: 101 or more users

HR Ultimate Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

From the limited use, I have found it to be very easy to use and an employee-friendly product

Likes Least

I am very new in this role, so up to this point, I do not have enough experience utilizing the product.

Recommendations

Good product and easy to use and I would recommend to anyone.

 

from AREVA
Specialty: Utilities
Size of portfolio: 101 or more users Portfolio size: 101 or more users

CG-AREVA-Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Especially after working with other vendors' support teams, I really appreciate Ultimate's. They are responsive, knowledgeable, and willing to track down someone to help if the initial Ultipeep is unable to assist fully. LOVE the Platform Configuration.

Likes Least

The SAAS solution still does not have ALL of the BackOffice functionality.

Recommendations

Use the Platform Configuration and Integration Studio as much as you are able. It will likely save your company time and money on Customs.

 

from United Methodist Communications
Specialty: Non-Profit
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Usaually good, can be a little complicated with reports

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

What I like best is the availability to the staff for locating their information.

Likes Least

What I like least is the locating of reports and getting what I need.

Recommendations

I would recommend that anyone getting this product should take lots of training.

 

from James Avery Craftsman, Inc.
Specialty: Retail
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like that they keep up with technological advances and apply them to the software. Keeping current is very important to us.

Likes Least

I don't like having to go to a third party vendor to do some of our HR functions. I would like to use one system to be able to run all of our HR functions.

Recommendations

Be honest; it helps make a better product. Everything you can think of to make this a better fit for your company can help others as well.

 

from La Macchia Enterprises
Specialty: Retail
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultipro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

On the front end of new technology. User-friendly for employees to use.

Likes Least

It can be overwhelming to understand what Ultipro all has to offer and to find the information.

Recommendations

Determine if your company has the ability to utilize the system at full.

 

from Asbury Communities, Inc,
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love that they listen to their customers. The application continues to improve


Likes Least

So easy to use and very customer friendly. Support has made leaps in the past 4 years that I have used the product.

Recommendations

Have your wish list of everything you would like to have you payroll do for you.

 

from CDS in Texas
Specialty: Healthcare / Medical
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

UltiPro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like Ulti's customer service. My CMR and my NSR have become family.

Likes Least

It is difficult when you try to implement a new module.

Recommendations

Make sure that they have a clear vision of what they want prior to implementation.

 

from Commerce Casino
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Review of Ultimate's Core, BI, and Custom Products

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

What I like best about the core HR product is that it is user friendly and intuitive. I also like that clients are able to engage in custom work to tailor to their business needs; for example, we had a need for tracking leaves as well as a need for a means to administer our attendance policy - although a significant amount of time, effort, and monies were involved, Ultimate was able to work with us to build those custom modules.

Likes Least

What I like least about this product is probably just the Business Intelligence component - I understand the benefits of the BI product, and am eager to leverage those benefits; however, it's not the easiest tool to use for someone who isn't savvy with the technical jargon needed to create reports. Ultimate has great products; however, I wish there were free BI training, in-person classroom-style that's available for clients to take at any time.

Recommendations

Not much feedback to provide here; I would definitely recommend Ultimate to other organizations.

 

from Doyon, Limited
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Doyon & UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the ease of use of the system. The interface is laid out so it's easy for the employees and administrators to navigate through. The BI Reporting capabilities are excellent! The support staff at UltiPro is excellent and they're always open to listen to your complaints, comments, and suggestions, and they work to do their best at keeping their customers happy.

Likes Least

There are some security bugs that need to be worked out. For example, some roles conflict so it affects performance management.

Recommendations

Follow UltiPro's implementation plan to get the best out of the system.

 

from Reyes Holdings
Specialty: Distribution
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Jason's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The company seems awesome & big & has the right focus for an overall product/solution.

Likes Least

The communication to customers regarding support or performance issues.

Recommendations

Make sure that what is promised/discussed is what is delivered.

 

from MAHC
Specialty: Healthcare / Medical
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ultimate Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The access to education, webinars, quick tours. If you ever miss a class, you can go back and hear the recordings.

Likes Least

Most hands on training that is offered is far away and requires air travel.

Recommendations

Look at what suits the needs of your company and make sure that the system can grow with you.

 

from Anderson Center for Autism
Specialty: Education
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ulti Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It is user-friendly and can do so much. The learning classes are very helpful and so organized.

Likes Least

There are a few things I cannot do on the web so I need to load back office and I would prefer not to. Also, when staff don't log in to their account for a certain amount of time, the account goes inactive and they cannot access it. They work all different locations and shifts, so sometimes they cannot get it fixed right away.

Recommendations

Take your time and if your consultant doesn't answer your questions, don't accept that. Keep trying and you might get a new consultant.

 

from ECS
Specialty: Engineering
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

New Client Review of UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Cloud-based makes UP accessible to me wherever I am. The system is very easy to use.

Likes Least

Inability to change parameters to re-run a report. You have to start over.

Recommendations

We looked at several systems. UP was the system that provided the most for our company.

 

from BNBT Builders, Inc.
Specialty: Construction / Contracting
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

My review of UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There are so many specialized areas that someone is always there to help at any time of the day.

Likes Least

The BI reporting is extremely complicated, and the support tends to be a little hard to get when requested.

Recommendations

Play with the reporting tools and the site before calling in, but always call first; tickets tend to take a long time to be answered.

 
 
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