UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, human resources (HR) and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations an accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee lifecycle—from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, onboarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Providing a centralized database for worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic)

362 Reviews of UltiPro

 

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Software Advice Reviews (351)
More Reviews (11)

Showing 1-20 of 351

erin from Champion Windows of Nashville
Specialty: Construction / Contracting
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Ultipro Review

Ease-of-use

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N/A

Ultipro was a functional timekeeping/payroll system. Employees were required to clock in/out with Ultipro. It was easy to use for all staff. Employees could also get pay sheets, time off balances as well as their yearly W2's. We have since updated to a timekeeping system that merges with our accounting system.

 
 

Michael from Lake Michigan Credit Union
Specialty: Banking
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

UltiPro Review

Ease-of-use

Functionality

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Value for Money

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I have had experience with a couple other HR systems and UltiPro was by far the best and easier to use than the others. UltiPro is much easier to use in most aspects mainly because of the recruitment feature. Being able to bring on a candidate from the application all the way to on-boarding is extremely valuable and time saving for our HR department. Prior to getting UltiPro our processes were separate and it took so much time to get through processing just one candidate/new hire. Also, it was extremely difficult in the past to manage the process as a whole, but UltiPro has saved us from that trouble.

Pros

- Ability to post jobs relatively easy
- Seamless processing of applicants

Cons

When in the recruiting module, I would like to have the ability to select multiple resumes and forward them all at once to a hiring manager through email rather than individually each time.

 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Ultipro has helped us a lot

Ease-of-use

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N/A

We've loved switching over to Ultipro. The user interface was a huge draw for us. Ultipro also allowed our employees much more freedom to view and interact with their important documents. We also have used the team information to clearly show the relationships between employees so effective collaboration can be accomplished. Overall, we have been highly satisfied with Ultipro.

 
 

Julie from Alabama Farmers Cooperative, Inc.
Specialty: Agriculture
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2017

February 2017

UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We launched with UltiPro a year and a half ago. The implementation team was very knowledgeable of the product and services offered. They were able to come to the house on many occasions for hands-on training prior to the launch. We also traveled to an On-Site Class near us. These were great to be able to talk back and forth through issues you had been experiencing. I recommend taking notes for questions you may have before going. In the Learning Center Online, there is an abundance of course and previously recorded webcasts for you to learn from. The levels range from the beginner to more complex detailed positions. The Security-Based features are wonderful for companies with multiple subsidiaries. The reporting has many standard reports built for you. It also has the ability for you as a customer to build unique reports to fit your companies' needs. Onboarding has been a way for us to eliminate a lot of paperwork and scanning of policies and documents. It has taken a while to get in groove with so many locations hiring all our seasonal employees at the same time. However, in the end this is saving enormous amounts of time.

Pros

Security-based roles are great for top down management. Payroll processing is a lot faster. We have completely moved away from paper checks. The Community Groups and Knowledge Hours are a great tool to have to continually learn from other customers on how they are using the same programs in their company. Many customers are very quick to respond to simple or complex questions. UltiPro has an extensive collection of resource materials that are searchable to help quickly. In the beginning, the Quick Tour videos were a life saver. You learn so much information at once that you don't retain it all. These videos are brief and to the point. they are housed on each screen that it pertains to which is wonderful. Also, every screen has a "Things" I can do here. Another good tool when learning where to locate all of the information.

Cons

For departments housing only human resource and payroll employees, the reporting is a very slow process to learn. While there are many courses offered, majority of which are online which is more difficult during the initial transition. The Rapid Response is not so rapid. You call in to log a case and wait for someone to call you back. Unless you are completely locked out of production, you could be waiting a long time for a return call. Logging a case on the website is not much faster. However there you are able to fully describe your issue and attach any documents needed to be examined.

Advice to Others

If you are considering using the service of UltiPro I would definitely recommend you to pay to have your essential reports be custom built for you before launching. This will give you time to study those, take classes and participate in discussions in order to better learn how to locate what you need for your reports. It will require an individual with a report writing background. Most all of your reports work off of building expressions. Prior to the launch, I would highly recommend an in-house launch team that is the most proficient with UltiPro and able to help others internally.

 
 

Dayna from Jefferson Radiology
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

UltiPro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I think this product has a lot of bells and whistles. Like most software products, we are not utilizing all the great features. Sometimes it is frustrating to get a correct answer when calling in for specific questions. I like the product - I think it is easy to use.

Pros

That its one stop shopping - may features that interact

Cons

That sometimes the added modules do not work seamlessly with the Core product. That everything has to go through a 'case' when simple questions can be answered quickly.

Advice to Others

Make sure you define your needs and set up a plan to implement new functions in stages. Make sure you get your structure defined from the beginning and think of future growth and needs and what you will need for reporting.

 
 

Julio from Southwestern Medical Center
Specialty: Healthcare / Medical
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Retention and Recruitment Coordinator

Ease-of-use

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User friendly. Strong report and tracking features. Overall a great ATS and HR software.

Pros

The interface is one of the best, simple, smart and quick.

Cons

More options when it comes to report builder

Advice to Others

Make the wise choice and go with Ulti-Pro.

 
 

Austin from IdealU
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A complete HR solution

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
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N/A

Ultipro brings everything which is needed by the Human Resources department. It helps to manage performance reviews and the payroll stuff. Employee role can be managed and their data can be kept in a secure area.

Advice to Others

Good software to use for HR people. The UI is good and it's easy to use.

 
 

Tori from Integrity First Financial Group
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

It is good software perfect for HR and Payroll. Not forgiving when it comes to mistakes. The system is fairly user-friendly to employees and has easy step by steps when adding in the system.

Pros

user friendly
high tech HRM
good for HR and Payroll

Cons

can't fix mistakes easily
customer service number not fast responding

 
 

Amy from ITU AbsorbTech, Inc.
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Ulti System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Support

It seems that every time there is a question that a case has to be opened. While this is nice for tracking purposes, it doesn't help in remembering which case goes with what. As an organization, we have over 100 cases opened, most of which are unresolved. Most of the time there is good follow-up but it seems you have to jump thru hoops just to get something taken care of. I have cases that have been open for weeks with no resolution.

Pros

Good system in theory. A lot of quirks where things disappear or don't flow from one module to another.

Cons

Most everything. Not what I thought we were being sold.

 
 

Herman from Palmetto Information Technology Center
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Ultipro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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It made my job easier and the tools are exceptional.

 
 

Don from Tire Discounters
Specialty: Auto Dealership
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Scheduler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Your Scheduler is very slow, this program shouldn't be so cumbersome to use. It takes hours to navigate thru my employees to review and edit.

Pros

All in one capabilities

Cons

The Scheduler program

Advice to Others

Review other products for their free-form scheduling system.

 
 

Liberty from Intralot
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Not intuitive but has good features

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
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N/A

I find that Ultipro has many good features and functions and allows employees to access a wealth of personal information (compensation, paystubs, etc). In timekeeping and approving (as a supervisor or manager) I find Ultipro to be a bit clunky. It seems to take 4 or 5 steps to change or fix a time error when it should only take 1 or 2.

 
 

Kirt from Alsco
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

the platform that everyone is using

Ease-of-use

Functionality

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Value for Money

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Ease-of-use
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each time I look at an LMS I look at its compatibility with Ultipro - with very few exceptions, everyone is. It is an industry standard.

 
 

Sadia from Apollo
Specialty: Healthcare / Medical
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Great and Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support

Ultipro - A complete HR software with easy access and managment. Its user friendly which helps to plan and manage all the aspects in the most simplified manner.

Pros

User friendly
Easy to navigate
Complete
Great service for payrolls and employee benefits.

Cons

None

Advice to Others

Its a good software.

 
 

Erica from ITU AbsorbTech
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

My managers call it UltiPoo...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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We began with UltiPro at the end of this summer, going from an antiquated HRIS system to what we (correctly) thought would be a significant upgrade. And while the cost does reflect that; and it is an upgrade; it has been an extremely rough road getting there. Technical issues, the amount of data required (most of it being a manual entry, in part to our antiquated system we were on before) and the level of depth you will go into building this system is outrageous. Each "silo" was assigned a technical SME who helped us build the program. Everything is incredibly customizable and easy to change once it is set up.

Pros

Assigned help along the way, so you knew who your person was. You can build a system to your liking. Makes some functionalities very easy, like building out an "opportunity" or requisition. The system has some great possibilities and can support a lot of different functions through customizable reports. A lot of integrations into external vendor systems that make background checks, job posting, benefits, 401K very easy. Once it is BUILT, I can see how easy it will be to use.

Cons

Each "silo" of the UltiPro function is usually created by that department - recruiting builds out recruiting and onboarding, payroll builds payroll, TD builds performance, etc. Problem is that WE, the builders, don't usually know how the other team will build their system so often times they don't talk well. You build it over a series of meetings with your SME, with can make it disjointed to build. There is a different SME for each function, so if I want to build a report that pulls from my onboarding module, I have to talk to a different SME because the onboarding SME doesn't know Business Intelligence SME. Building it is a second full-time job for your team. We had to build out own training for our employees on how to use the system because each system is so customizable, you won't have a packaged training you can plop in front of your employees.

Advice to Others

Get help during the build phase. You will have so many homework assignments to complete, we pulled in two contractors and I don't know how we cold have done it without them. Have team meetings with your own internal team to discuss how you are building your module. Get a strong Project Manager to divide out the duties you will have, like the classes you will have to take and the time you will invest into building the modules. It is intense.

 
 

Brittnie from RBA, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

UltiPro is easily the greatest tool for HR professionals for ease of consolidation, reporting, and back-office tools. Their product may cost more than others, but the ease of use and "one-stop shop" for pretty much all HR and payroll needs can't be beaten.

Pros

Reporting, taxes, payroll, year-end, customer service all rank far above anything else on the market.

Cons

The system is very customizable so there can be flaws in getting it "perfect for you", but with hard work and a good customer support staff, anyone can get there.

Advice to Others

Set up regular times to work with your account manager and get to know them well- they are your best advocate in the UltiPro system!

 
 

Dean from Alabama Orthopaedic Clinic
Specialty: Healthcare / Medical
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Ultipro review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been very pleased with the end user functionality, the employee portal and employee electronic personnel files. The time management system is accurate and very easy to use with our hourly employees and also earned time off requests. We also use the talent management module which has improved the efficiency of our position placements.

Pros

Modules are easy to roll out
User Friendly
Great support
Administrative reports are easy to use

Cons

In my Opinion, The price has been increasing too quickly over the past few years, however they are still cheaper than some of the larger HR/Payroll software companies.

Advice to Others

I would review this product if you are looking for a time management/payroll/HR solution all in one.

 
 

Kelsey from Rockhurst University
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Ultipro made easy

Ease-of-use

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Value for Money

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Ease-of-use
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Ultipro made my life super easy once a new hire was processed. The system has a good flow to it where you didn't have to look hard to input all the correct information you needed to get a new hire onboarded.

Advice to Others

Make sure you have exactly what you want at the time you are looking to compare price points.

 
 

Lucy from Forman Watkins & Krutz LLP
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Ulti Pro - Used for 10 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

We were so excited to get UltiPro in 2006. Contracts were the norm then and they had so much that we could add on to when we needed other options for recruiting, time management, onboarding, etc. Only draw back at that time (not insurmountable) was that we had to use Ceridian for Tax services and check printing and garnishment check printing. Training became 'do it yourself' and the prices were lowered for training (now down to free!) BUT.... all the upgrades and services we needed were never offered to us. We (as a law firm) kept down-sizing until Ulti-Pro's contract was charging us for employees we didn't have. We can't talk them into lowering the price and they want to charge over $6000 to come and do an 'overhaul' to see what all we would like to use. 140 employees seems to be beneath them. BUT all customer service agents seem to be knowledgeable and very polite and willing to help whenever I open a case/ticket.

Pros

Good customer service, great products, good chat groups to engage with other users to get answers

Cons

pricing, contracts, no keeping in touch to expand or help with more services

Advice to Others

Don't lock into a contract; Make sure you have all the modules you need and GET TRAINED in using EACH of them;

 
 

Amber from Prelude Services
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

UltiPro - Good Core Product, but customer service lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been an UP user for 10 years with 2 companies. Great, solid HR/Payroll/Benefit (Core) product, but customer support has always been the issue. They are pricey and nickel and dime you for everything. They have a lot of tools to make a complete HRIS, but I have heard and done some research on adding their ATS or Performance Management and decided to go another route.

Pros

I love the Tax filing services - integrated with payroll and just push a button to send taxes and they are done properly
I love the EE self service and Manager self service payroll. Really helped to streamline my processes.

Cons

Customer Service is lacking. We have an Engagement Manager, Account Manager, Client Relations Manager, that changes every 6 months and I have no idea who does what - never heard from most of them. When I contact one they push me to the other and sometimes I don't even hear from them unless I follow up a few times.

Call back on support tickets is a few days at best. They will call and get more info and I think the clock restarts. Has gotten worse over the last 2 years.