UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, HR and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations a highly accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle - from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is conveniently deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available at your fingertips across all areas of HCM for fast reporting and analysis.

With UltiPro, companies can improve business and HR potential. This results in better service to employees - a company's most important investment.

 

Supported Operating System(s):
Windows XP, Windows Vista, Web browser (OS agnostic), Mac OS

120 Reviews of UltiPro

 

from ECPI University
Specialty: Education
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Has a lot of potential, but could be so much better.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

The product is comprehensive, and with the various modules, it encompasses nearly all HR functions. I like that it is web-based and accessible from anywhere.

Likes Least

Unfortunately, UltiPro is not intuitive to use. It seems like it was written entirely by programmers without much input from HR practitioners. The modules do not flow well together, and some seem like loosely linked separate products. Also, too many fixes, even seemingly simple ones, would "require a custom," which is rather expensive. Also, the end-user interface is very Windows 3.1 style.

Recommendations

UltiPro is a good product and offers a lot of great features, but users have to set realistic expectations.

 

from ECPI University
Specialty: Education
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I have been using UltiPro as an HRIS Analyst for the last 3 years

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Reporting capabilities. User interface is easy to use. Self-service for employees and managers.

Likes Least

The product is most delivered "as is," regardless of your industry. You have to figure out the best way to use the software that fits your organization's needs. Limited configuration abilities and expensive custom requests could be a turn off for some companies.

Recommendations

Explore what kinds of information you would like to be able to pull out of your HRIS. If reporting is important, UltiPro is recommended. If your organization has very industry-specific items that you need an HRIS to keep track of, make sure there are areas where this can work for you within UltiPro.

 

from FM products
Specialty: Manufacturing
Size of portfolio: Single user Portfolio size: Single user

A very helpful piece of equipment to help my day

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's easy to operate, and there are very helpful videos to learn from.

Likes Least

I cannot think of much to complain about this product.

Recommendations

It may take some time to learn the ins and outs of product, but it is worth it.

 

from CC Omaha
Specialty: Non-Profit
Size of portfolio: Single user Portfolio size: Single user

Wonderful piece of equipment to help my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Product was easy to learn how to use once you take the time to know the flow.

Likes Least

Not much to dislike so far. I have not had any issues yet.

Recommendations

You must take the time to learn it before you can judge the product.

 

from DuPage Medical Group
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My Experience with UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I don't really like anything about this product.

Likes Least

The functionality. There always seems to be a glitch. No services are rolled out, but I don't feel that every step of the process has been thought through.

Recommendations

Make sure it fits all your organization's needs and ask a lot of questions.

 

from Catholic Charities
Specialty: Other Services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ruth's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Since I finally caught on to using it, I like being able to access it from anywhere and being able to put in for time off, etc. with no face-to-face contact. I like doing stuff on the computer, and then it's done with.

Likes Least

Finding my way around. I had a few problems with titles.

Recommendations

Have someone sit with you at first and take notes.

 

from Catholic Charities
Specialty: Non-Profit
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Wonderful product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It's user-friendly. I just started learning this system, and it feels like it is easy to navigate. I use this product daily to assist with time sheets for my employees and just started using the system to create performance goals for the upcoming year. It was easy to learn, because I utilized the tabs for training on things like SMART goals and how to write SMART goals via a tutorial.

Likes Least

There's not much to dislike yet. It's an easy product so far. It didn't take much training to start using this system by myself as it explains how to do things along the way with supervision with my employees.

Recommendations

The only recommendation I have is to take time to learn the tricks to the software.

 

from CC Omaha
Specialty: Other Services
Size of portfolio: Single user Portfolio size: Single user

Helpful product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

This product helps make my job easier and faster.

Likes Least

There is not much I have found that I don't like about the product.

Recommendations

The more you use it, the better it becomes, and you can work faster.

 

from DuPage Medical Group
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Daily use - employee job/salary changes, new hires, reference

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

There's a multitude of info that may be stored/manipulated as needed.

Likes Least

We have issues with speed on a daily-to-weekly basis, sometimes requiring several login attempts. We have no help desk access.

Recommendations

Be sure to view it start to finish. Have realistic expectations with/without in house HRIS administrator

 

from Catholic Charities
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro is good software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I love that you can log in anywhere you have access to a computer, not just at work.

Likes Least

Nothing at this time. I like this product; I have used it in a previous job.

Recommendations

Make sure it works consistently and is updated. Make sure that there is a firewall so that your information cannot be looked at by anyone else.

 

from National Restaurant Association
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

I was in charge of the migration and I process payroll & benefits

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

UltiPro is very user-friendly and intuitive.

Likes Least

The processing payroll is much, much easier.

Recommendations

The migration is not easy, however, the process is well worth it if you pay attention to details.

 

from Word and Brown
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It is user-friendly, easy to navigate and our employer is adding more modules to use, which is a great way to go green and maximize this software.

Likes Least

I can't say that I don't like anything about this software.

Recommendations

They should really take a look at all the modules offered to best maximize the value of the software. Many times they are used to their full capacity, and it is a wasted resource.

 

from Word and Brown Companies
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

The Ultimate Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Purely from an employee's point of view, UltiPro has been the most user-friendly and informative time-keeping system I have used. There is so much an employee can do on the portal. From a daily user perspective (Payroll Coordinator), I love it even more. The majority of my job consists of working with UltiPro and I just love the customer service our support reps provide. We may in fact encounter issues, but our reps are the best at finding a solution for us, or walking us through one. I don't know what we would do without them!

Likes Least

The only critique I would have are the constant UTM issues we seem to have. If it were not for our Reps helping us through them, I don't know what we would do.

Recommendations

Open cases when issues arise, no matter how small the issue!

 

from Word & Brown
Specialty: Insurance
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

UltiPro in Business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I like the simplicity of use.

Likes Least

Our company isn't using all of the features available in the product. I have no complaints related to the vendor.

Recommendations

Test the time tracking for projects modules. Confirm that the reports required by the Financial departments are available without custom programming.
Consider having a Crystal Reports Subject Matter Expert on staff, to dedicate to UltiPro projects

 

from DuPage Medical Group
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate Software - Awesome Project Implementation Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

Every Ultimate Software employee that I have had the pleasure of interacting with has been passionate about their job, their role within their organization, and assisting the customer. The implementation was well-managed, and questions were addressed immediately.

Likes Least

Lately, the support for issues has not been as stellar as it was when we first became a customer. There have been a few issues that we have experienced where we have found it difficult to get a timely response.

Recommendations

Consider early on who will be the administrator of the application. Dedicating a resource that is responsible for administration makes the implementation and ongoing support easier.

 

from CC Omaha
Specialty: Non-Profit
Size of portfolio: Single user Portfolio size: Single user

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

The tutorials were a nice tool to help learn.

Likes Least

There's not much to dislike. It did what we needed it to do.

Recommendations

Take time to learn the tricks to make it easier to use.

 

from UCSD
Specialty: Other Services
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

UltiPro review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

It enables employees to navigate easily. The job changes process needs to be worked on.

Likes Least

The job changes aren't clearly stated from when you enter job changes.

Recommendations

I recommend nothing because it meets all of our company's expectations.

 

from Northern Aviation Services
Specialty: Transportation
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Enterprise Applications Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

They are constantly improving the product, and many of the improvements come directly from customers.

Likes Least

Support can get pretty spotty around end of year. Also, many functions in the system are reliant on support. They need to give the customer better access to empower them to do things on their own with the need for support.

Recommendations

The complexity of deductions and earnings can make the difference between a successful and failed implementation. The simpler you make your rules, the better off you will be with a system like this.

 

from Leidos Health
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro SAAS User

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

UltiPro allows for HR functions that are used in a day-to-day running of the business. The navigation of the screens is friendly for users and HR staff. The input of data only needs to be handled once and is carried over to other screens and modules. Of course, you are allowed to edit all information, based on permissions.

Likes Least

The hardest part of learning the software is figuring out where certain information resides - which screen and what the field is called. It would be nice to be able to customize the fields and arranged the screens. However, Ultimate is working on these.

Recommendations

Make sure you understand your complete HR processes from beginning to end.

 

from Healthcare Industry
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Customer Support
Support
Likes Best

I liked how it was very user-friendly and easy for our employees to use, especially in terms of entering job changes and scheduling time off.

Likes Least

I don't like how when you enter job changes that it doesn't capture the before and after of what is changed.

Recommendations

I'd like it to be easier for our managers to manage through the self-service recruitment module.

 
 
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (888) 234-5128
Call us for a Free FastStart Consultation: (888) 234-5128