UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, human resources (HR) and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations an accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle—from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available across all areas of HCM for reporting and analysis.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic)

343 Reviews of UltiPro

Showing 1-20 of 343

 

from Rockhurst University
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

Ultipro made easy

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Value for Money

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Ultipro made my life super easy once a new hire was processed. The system has a good flow to it where you didn't have to look hard to input all the correct information you needed to get a new hire onboarded.

Advice to Others

Make sure you have exactly what you want at the time you are looking to compare price points.

 
 

from Forman Watkins & Krutz LLP
Specialty: Legal
Number of employees: 51-200 employees Employees number: 51-200 employees

Ulti Pro - Used for 10 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We were so excited to get UltiPro in 2006. Contracts were the norm then and they had so much that we could add on to when we needed other options for recruiting, time management, onboarding, etc. Only draw back at that time (not insurmountable) was that we had to use Ceridian for Tax services and check printing and garnishment check printing. Training became 'do it yourself' and the prices were lowered for training (now down to free!) BUT.... all the upgrades and services we needed were never offered to us. We (as a law firm) kept down-sizing until Ulti-Pro's contract was charging us for employees we didn't have. We can't talk them into lowering the price and they want to charge over $6000 to come and do an 'overhaul' to see what all we would like to use. 140 employees seems to be beneath them. BUT all customer service agents seem to be knowledgeable and very polite and willing to help whenever I open a case/ticket.

Pros

Good customer service, great products, good chat groups to engage with other users to get answers

Cons

pricing, contracts, no keeping in touch to expand or help with more services

Advice to Others

Don't lock into a contract; Make sure you have all the modules you need and GET TRAINED in using EACH of them;

 
 

from Prelude Services
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

UltiPro - Good Core Product, but customer service lacking

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Functionality

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Value for Money

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I have been an UP user for 10 years with 2 companies. Great, solid HR/Payroll/Benefit (Core) product, but customer support has always been the issue. They are pricey and nickel and dime you for everything. They have a lot of tools to make a complete HRIS, but I have heard and done some research on adding their ATS or Performance Management and decided to go another route.

Pros

I love the Tax filing services - integrated with payroll and just push a button to send taxes and they are done properly
I love the EE self service and Manager self service payroll. Really helped to streamline my processes.

Cons

Customer Service is lacking. We have an Engagement Manager, Account Manager, Client Relations Manager, that changes every 6 months and I have no idea who does what - never heard from most of them. When I contact one they push me to the other and sometimes I don't even hear from them unless I follow up a few times.

Call back on support tickets is a few days at best. They will call and get more info and I think the clock restarts. Has gotten worse over the last 2 years.

 
 

from The Salvation Army
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

A lot of potential hidden behind many doors

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Functionality

Product Quality

Customer Support

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I have used Ultipro for four years through my tenure with my HR department. We have mainly used it for employee tracking and payroll, but have recently added Time and Attendance and Recruitment. Ultipro holds a lot of sensitive information and helps us accomplish our tasks as they come up. The interface system runs smoothly if a bit slow in order to recall the information. Tab navigation takes some practice, but makes logical sense once it is explained. If anything, I would appreciate smart pop-ups which show up for first time users and when errors continue to happen.
While most of Ultipro runs well, the Time and Attendance application is very difficult to manage for our employees. Adjusting sick and vacation time is confusing and difficult due to a lack of ways to adjust mistakes. The interface is also difficult to read and doesn't have options to make text bigger, or more understandable. Paired with this is the very expensive TouchBase system which is given by you (Ultimate Software). This system works very well at places which have multiple employees using it, but we have many sites with 10 or fewer employees, where the cost does not outweigh the benefits of the system.
Ultimate University and the webinars are good ways to learn about Ultipro. These help all who use them, however there is not as much support and follow up afterwards to help push along the ideas.

Pros

It runs pretty well and securely stores all of my companies information.

Cons

UTA is a mess and hard to work with.

 
 

from Salvation Army Kroc Center Hawaii
Specialty: Non-Profit
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

Easy to work with

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Functionality

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Value for Money

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Our HR adopted this several years ago and the best thing has been the reaponse from our line staff they have appreciated the time clock, model paycheck and a host of other features that put them in control of their information. Our HR staff also love it!

 
 

from Salvation Army Kroc Center Hawaii
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We've been using Ultipro for several years and have really enjoyed it. Our employees have been able to keep better track of their information. It's been great.

 
 

from BGCA
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Customer Support has been low for the past 2-3 years, but on the up with a new Executive Account Manager. They are/have been launching updated modules which appear to be pretty good, but come at a much higher cost. This has prohibited us from taking advantage of these new products. For time & attendance and applicant tracking, we have had to seek and purchase alternative software to support our needs and budget. Unfortunately, we have not been able to recoup savings from UltiPro for not using their modules. Overall, it feels like we are getting less and less for our money.

 
 

from SH Group / 1 Hotel South Beach
Specialty: Hospitality / Travel
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Our 4 hotels and corporate office currently use UltiPro to handle HR, payroll, on-boarding, performance management and time management. We have eliminated a lot of manual work which has led us to be more efficient at work and provide an overall better experience for every type of user. Being able to customize our UltiPro environment to our needs and goals is one of the best features.

Pros

The resources that UltiPro has is incredible. There are endless job aids, complimentary webinars and on-line classes, live customer support, etc... right at your fingertips. Our Account Manager has been amazing and patient through all the changes we wanted to do. The ability to easily activate/deactivate features has been significant for us as our company has grown tremendously over the last 2 years.

Cons

There is not a Labor Management System as of today, however, future updates and releases show possibilities of this in the near future.

Advice to Others

Understand what your business needs are from all aspects; HR, Benefits, Finance, Reporting, Time Management so the Implementation Specialist can set you up for success.

 
 

from The Salvation Army
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

High functionality, low flexibility.

Ease-of-use

Functionality

Product Quality

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N/A

UltiPro does what it is designed to do well. However it does not allow for a lot of flexibility. Our company has a lot of unique needs for managing our employee population and it often feels like we are sticking a square peg in a round hole. We usually just have to make it work and adjust around the rigid structure of UltiPro.

Pros

It's layout and straightforward format. It is reliable and consistently performs.

Cons

Very rigid options and low flexibility

 
 

from The Salvation Army
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

New User

Ease-of-use

Functionality

Product Quality

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N/A

This seems simple to use but has complicated possibilities

Pros

I can approve everything at once

Cons

It's on a different system to our email, so it requires separate log in

 
 

from Salvation Army Kroc Center Hawaii
Specialty: Non-Profit
Number of employees: 201-500 employees Employees number: 201-500 employees

Love it

Ease-of-use

Functionality

Product Quality

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N/A

I enjoy the ease of use and the comprehensive features

 
 

from The Salvation Army
Specialty: Non-Profit
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Challenges of UltiPro

Ease-of-use

Functionality

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N/A

Overall Ultipro offers a clean interface for managing employee information. It is fairly easy to navigate and has a straightforward layout. Some aspects of modifying an employee's profile are cumbersome such as adding a garnishment. Their are multiple pages of information required with very little explanation on how the information is used. The options for calculating garnishments do not offer the flexibility needed to meet state withholding requirements.

The document storage option is not useful without adequate reporting capabilities. It needs a more sophisticated system for retrieving information about what documents are present/missing from employee profiles and managing their storage.

The user interface and integration of UltiPro Timekeeping and Attendance are atrocious. It is the opposite of user friendly and does not have a cohesive layout or design. Nothing is self explanatory and makes for a confusing experience for the employee that requires a lot of tedious training.

Pros

It's consistent reliability. It does what it was designed to do, even if it doesn't meet a specific need, it performs reliably without frequent stability issues.

Cons

It feels like we are using a product that was designed for a different company. It is not customized to fit our specific needs. Our employees rarely fit a simple mold and the challenges of multiple jobs and frequent transfers between divisions makes it challenging.

 
 

from Sunwing
Specialty: Hospitality / Travel
Number of employees: 2,501-5,000 Employees Employees number: 2,501-5,000 Employees

Great Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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N/A

Likes Best

Easy to navigate the interface. The Software from a user end point of view is easy to access.

Likes Least

Nothing bad to say so far. To date, the product UltiPro has been good.

Recommendations

There are no reccomendations that I can think of at this point in time.

 
 

from Boston Pizza International Inc
Specialty: Hospitality / Travel
Number of employees: 51-100 Employees Employees number: 51-100 Employees

Ultipro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Product Quality
Quality
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Likes Best

Ultipro works with most of the other HR programs out there. One stop shop

Likes Least

Slow support. The support is there but it takes time. Doesn't work well with urgent needs

Recommendations

Ask for a demo. Ultipro team provides excellent demos

 
 

from Thermacore Inc
Specialty: Manufacturing
Number of employees: 101-250 Employees Employees number: 101-250 Employees

Well Worth the Investment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Product Quality
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Support
Likes Best

I like that the product is extremely adaptable to the many changes HR often has to make in order to comply with laws and regulations. Our vendor keeps up-to-date with the changes and is proactive in adapting the software to accommodate the changes.

Likes Least

Sometimes the cost factor for entering data is a bit pricy for our organization. I least like that some of the data (that we chose to enter ourselves) can be tedious to enter (e.g., college information). However, I am sure if we wanted to pay the cost, we could have the vendor enter the data.

Recommendations

I recommend that when others are evaluating software, it is very important to find out how adaptable the software is to changing laws and regulations. I know that when the regulations for healthcare was instituted, I knew many organizations that were trying to adjust their HRIS software and found it difficult. Most ended up purchasing new software. Whereas, with Ultipro, they were so proactive in updating their software to comply with the regulations, that when the time came for our organization to comply, all I had to do was "push a button". I had no stress!!!

 
 

from San Diego Convention Center Corporation
Specialty: Non-Profit
Number of employees: 251-500 Employees Employees number: 251-500 Employees

Super user of UltiPro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
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Likes Best

The product is easy to use and the customer service is top notch.

Likes Least

Sometimes they are right on time with compliance issues, it would be nice to see things done a little earlier so that we have time to check and verify information is correct.

Recommendations

I don't have any recommendations for others evaluating software like this.

 
 

from Sunwing Travel Group
Specialty: Hospitality / Travel
Number of employees: 2,501-5,000 Employees Employees number: 2,501-5,000 Employees

User-friendly but not very Canadian friendly software

Ease-of-use

Functionality

Product Quality

Value for Money

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N/A

Likes Best

Modern design and easy to use features/tools. Like the monthly tech talks.

Likes Least

Features that don't support Canadian laws/regulations

Recommendations

Recruitment module should be more Canadian employer friendly

 
 

from Yakima Valley Memorial Hospital
Specialty: Healthcare / Medical
Number of employees: 2,501-5,000 Employees Employees number: 2,501-5,000 Employees

Analyst friend

Ease-of-use

Functionality

Product Quality

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Value for Money

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Likes Best

The report building software is amazing and is an analysts best friend.

Likes Least

The training of the system is complex and unfriendly

Recommendations

Oracle is another alternative that will work but the HR side of Ulti our performs Oracle

 
 

from HCA
Specialty: Healthcare / Medical
Number of employees: 10,001+ Employees Employees number: 10,001+ Employees

Backend System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Not much other than it houses information, like payroll and onboarding.

Likes Least

It was not easy to upgrade in fact we could not use it for a lot of our processes. It was not robust in the sense you could pull reports with out have to build out an excel spreadsheet.

Recommendations

Look at something different to upgrade or enhance Ultipro would have cost us 6 figures.

 
 

from IdealU
Specialty: Software / Technology
Number of employees: 1-50 Employees Employees number: 1-50 Employees

UltiPro comes with modern Interface

Ease-of-use

Functionality

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Value for Money

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N/A

Likes Best

UltiPro provides the required HR functionality along with its standard web interface. Working with UltiPro is really easy. It provides best user experience. Searching for records is easy.
Reporting works great and can be printed in good and nice format.

Likes Least

I like this software as it helps our HR team. Nothing to get improved with current version.

Recommendations

Ultipro is a good software application for HR department. Its clean and simple.

 
 
 
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