UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, HR and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations a highly accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle - from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is conveniently deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available at your fingertips across all areas of HCM for fast reporting and analysis.

With UltiPro, companies can improve business and HR potential. This results in better service to employees - a company's most important investment.

 

Supported Operating System(s):
Windows XP, Windows Vista, Web browser (OS agnostic), Mac OS

82 Reviews of UltiPro

 

from The Salvation Army
Specialty: Non-Profit
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Satisactory satisfied

Ease-of-use

I'm computer savvy and configure the system to be as user-friendly as I can, but you will always have a user that will always need assistance.

Functionality

We are still expanding and opening features with this product and are satisfied with what we have.

Product Quality

It is designed for all levels of expertise, but it depends on how the Admin programs the system.

Customer Support

They are expanding the support team and looking forward for a more faster response time.

Likes Best

They put people first which, our company likes. It's not just about the money.

Likes Least

The performance and speed of connecting seems to be a usual issue for us, especially during payroll run where the Web Portal and BackOffice goes on a limp. When a report is having issues generating, the system freezes and is very slow.

Recommendations

Know what you want and train, train, train. Know the system well and explore the possibilities.

 

from Blackbaud
Specialty: Software / Technology
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Bad experience

Ease-of-use

It's not intuitive or user-friendly for the average user.

Functionality

It needs dozens of customs to get it to where you want, tripling your cost of the product.

Product Quality

They need to add much more functionality to the base product, especially for benefits.

Customer Support

It's not a true partnership. They don't seem to truly care about their customers.

Likes Best

Depending on where you are coming from and your experience with systems that exist out there, the opinions can vary. They do have the ability to customize the product to suit your needs; however, it will cost a small fortune and take way more time than anyone would expect.

Likes Least

The base product specifically toward benefits is by far the worst I have ever seen. It lacks the basic functionality to properly handle the most basics of benefits. Everything you want is a customization, and each customization costs extra. I had one custom that cost me a lot, and after 1-1/2 years of development, it barely worked as intended. This particular custom is as a standard feature in many other products out there.

Don't forget their customer service; it's horrible. You can't even call your account manager without first opening a ticket, no matter how simple the question may be. Tickets take forever to get resolved.

Recommendations

The salespeople promise you the world and price this to sell. This way, once you are in, they know you either need to spend that fortune to get it to what you want, which forces you to stay with them long-term, or else you find yourself looking for a new product to do it all over again. It is worth the extra upfront cost for another product than to be nickel and dimed to death.

 

from PLW, LLC
Specialty: Retail
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Talent Management

Ease-of-use

The interface is user-friendly and intuitive. It's better than most others out there.

Functionality

It has enabled us to manage functions such as HR, payroll, and benefits. We were able to conserve internal resources yet still retain control, quick access, and flexibility.

Product Quality

I have used many of the products out there, and this one has superseded the others with its quality and ease of use.

Customer Support

The #1 selling point for anyone that knows is customer support.

Likes Best

They have great customer service. Whatever you need and almost whenever you need it, they are there to help.

Likes Least

No negative comments to report on this product and/or vendor.

Recommendations

Review the needs of your business and then evaluate if this product will meet your needs.

 

from Compendium Talent
Specialty: Food / Beverage
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Review

Ease-of-use

It is not as simple as it could be to maneuver through the system.

Functionality

It meets our needs well, but I would like someone to look at my business and help me utilize it better.

Product Quality

I think there is still a lot of room for improvement.

Customer Support

I find it difficult to get a hold of someone sometimes, and I feel that I have to be chained to my desk so I don't miss their call because phone tag is awful with the support team.

Likes Best

You are able to customize the program to work with the unique complexities of your industry.

Likes Least

The response time for tickets is slow. Product rollouts are slow.

Recommendations

I would recommend getting as many team members to get UltiPro lead training as possible.

 

from James Avery Craftsman, Inc.
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ultimate Software Review

Ease-of-use

It's very user-friendly, and the consultants are great to work with.

Functionality

Payroll, Recruiting, and Onboarding have saved our company and its bottom line.

Product Quality

The quality of the product is great. It meets our industry standards and consistently tries to meet our company's requirements.

Customer Support

Customer support is good, but it sometimes takes a while to get issues resolved due to limited resources.

Likes Best

It was fairly easy for us to implement each aspect of the product. We did have consultants help us, but it was easy to transition into.

Likes Least

Sometimes getting a case resolved takes a little longer than we expect.

Recommendations

Don't be scared; you can do it. It is easy to do, and all you have to do is click away, and you will eventually get there.

 

from Kalispel Tribe of Indians
Specialty: Hospitality / Travel
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

I like this product!

Ease-of-use

It's pretty good, once you figure out the ins and outs.

Functionality

It allows us to move an applicant from start to finish.

Product Quality

You can tell a lot of work and thought went into its design.

Customer Support

They have great, friendly customer support. They are very easy to work with.

Likes Best

It's very easy to work with and very user-friendly.

Likes Least

I wish it was more "one button" simple. It can overcomplicate itself at times.

Recommendations

Give it time; you will like it. Get to know all that it can do for you

 

from IntraHealth International Inc
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Payroll done easy and transparently

Ease-of-use

To create reports in BI is complex, but other modules are easy to use.

Functionality

Unfortunately, the product's functionality does not meet all our need. The system does not have a global payroll module and does not support time and attendance for Global. I hope someone in the organization is thinking about those two products for Global, and I am willing to work with the person in charged.

Product Quality

I have found that the quality is good in general, and it is very easy to use.

Customer Support

The support is very good. The person assigned to our organization is especially awesome. She responds very quickly for all our issues concerning payroll. Tax support is excellent, too! Also, I like the fact that they want you to know how to use the system yourself (teaching us how to fish!)

Likes Best

The product is easy to use and set up very transparently. All modules and functions have training manuals and quick tours to assist clients and client service support employees share knowledge to clients and empower them.

Likes Least

Some standard reports that run automatically are not sorted in the way we need then, for instance by employee number instead of alphabetical.

Some times when we call for critical issues, we have to wait for more than five minutes to get someone to respond.

The training modules have limited seats, so sometimes, you have to wait more than two months to find a date with seats available.

Recommendations

I love the fact that they are very transparent. They have a lot of training materials to understand how to use modules. They are open to sharing the knowledge of the other users with us. They are global! They take the feedback of users under consideration to improve their product. They are more in a partnership with the clients. I love the fact that the organization puts their employees first!

 

from Lutheran Church Missouri Synod
Specialty: Non-Profit
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Started out rocky but now works for us a lot better!

Ease-of-use

It's user friendly on the back office. We're looking forward to moving to .net

Functionality

There are a few issues with exports on the GL side of it all, but we are working around it.

Product Quality

I believe the constant upgrades and improvements are a plus.

Customer Support

We were very happy with our customer service rep. Then one day, out of nowhere, we were told that we had a new rep, and the service has not been as good. Our old rep knew how our company functioned, and we would really like her back.

Likes Best

It is user-friendly compared to other systems I have used in the past.

Likes Least

Our GL Export has always been an issue for us, and that makes it difficult to get data from one system to the next.

Recommendations

Make sure all the data that is entered at the beginning is correct. It will save a lot of headaches in the future.

 

from NAES Corp.
Specialty: Energy
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Robust enough for our complex business

Ease-of-use

The user interface for the web is pretty easy and looks great. The back office is more complicated and less intuitive.

Functionality

We have had frustrations in the past because we thought that we needed workarounds but are learning (especially at Connections!) that the system does have ways to do most of what we need.

Product Quality

It looks great and does what we need. The people are helpful.

Customer Support

Sometimes, we wait a few days for a response, especially for harder questions, but we always get an answer or suggestions.

Likes Best

Our representatives are very responsive and work hard to train us or help us fix our complicated issues.

Likes Least

One slight annoyance is the number of logins that are required. There's one for the main site, one for the back office, one to put cases in, etc.

Recommendations

Be as specific as possible about what your current and projected needs are to make sure that the software can handle your requirements.

 

from Afni, Inc.
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My UltiPro Review

Ease-of-use

The product is fairly easy to use. There are big issues with the lag time in the web. Functions often take 2-3 times longer to perform in the web than they do in the back office. We often receive server errors and have to repeat functions in the web to get them to work.

Functionality

As stated above, the system is lacking in payroll functionality to perform what we feel are basic functions needed.

Product Quality

We are having to work in two different systems, especially in payroll. There are functions that can only be done in the back office and functions that can only be done on the web. The processing time in the web application is very slow compared to the back office.

Customer Support

The support team is hit or miss in regards to support. Some are very responsive and very helpful. Others are not. I often find myself explaining to the support person how the system works in order to get them to understand what the issue is. I think instead of having one support person assigned to a customer to cover all functions, there should be specialized support personnel who can handle issues specifically in their function (e.g. payroll support, employee record support, BI support, benefit support, etc.).

Likes Best

I like that I can access the system from any computer. It gives our employees access to their payroll, benefit, and review information. I like that employee information is all in the same location. You can access it without having to drill into the system.

Likes Least

The product has not been a good fit for our company. There are basic functions in the payroll module that UltiPro does not handle. Examples are FLSA bonus calculations; it will not calculate retro pay for coefficient pay; it cannot handle multiple garnishments on the same employee. Our HR has had issues with recruitment and onboarding. The benefits department has had issues with open enrollment.

Recommendations

Make sure the product will handle all functions needed before choosing. Make sure you have members from all departments involved in the selection process.

 

from Virginia Commonwealth University Health System
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Review

Ease-of-use

It's very easy for end users to find and access what is needed in a self-service manner.

Functionality

We are still making the transition to SaaS and need to pull the final pieces that currently do not fit this model, but we can with some creative solutions and partnerships like the ones we have already made with the BI services group.

Product Quality

It does what it promises, and if not, the support has always been top-notch.

Customer Support

This is the difference between UltiPro and its competitors.

Likes Best

That they put people first, and employees are so easily accessible.

Likes Least

At times, the future road map can limit capabilities or user direction, but the upside is that Ultimate is very supportive in transitioning customers to these directions. (e.g. - SaaS adoption, Cognos centralization)

Recommendations

Keep an open mind in regard to where you want your organization to go - not just where you are currently - and Ultimate can be leveraged as a partner in the best way.

 

from Heartland Dental
Specialty: Other Services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

My review of UltiPro

Ease-of-use

For the most part, it's user-friendly. The biggest troubles are the capabilities we have to do in back office after processing the change or a new hire in the portal. Having to remember to do both steps in the portal and in the back office can be time-consuming, and it's easy to miss a step.

Functionality

We have had a lot of success switching over to doing processes through the portal, but with some of the tax options not being available, we have to remember to go into the back office to adjust the employee's taxes to the correct setup.

Product Quality

I think it is a good quality product that just needs some adjustments to the capabilities in the portal so we can process even more changes through the portal instead of working in both systems.

Customer Support

I think for most of our cases that we submit, we are able to get a timely response. There are a few occasions where they have fallen through the cracks and haven't been addressed after a long period of time.

Likes Best

I like all the capabilities we have within the portal, as well as being able to allow our field admins access to their team information. UltiPro is also able to work with our other vendors that we use for processing.

Likes Least

At this time we're not able to do all the capabilities in the portal that we are in back office. We have to switch back and forth to make adjustments to different options we can't adjust in the wizards in the portal.

Recommendations

It's great software to use with many capabilities to offer.

 

from Heartland Dental
Specialty: Other Services
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ulti Rocks!

Ease-of-use

The web-based product is more user-friendly than back office.

Functionality

We do a lot of allocations, and they meet our needs for our complex corporate structure.

Product Quality

They continue to improve, but when they do a new release or update, they need to test the product further.

Customer Support

They keep improving every day! Our NSR has been wonderful, but sometimes they can be slow when tickets are elevated to upper tiers.

Likes Best

I like the versatility and ability to work with our current vendors, such as Insperity for timeclock and Ceridian for taxes. It now offers so many options that our company is exploring other options, as they have definitely worked well with us over the years.

Likes Least

We want to customize more; however, the additional costs of the customs can be expensive.

Recommendations

Explore all your options but UltiPro is now a one-stop shop for all your needs.

 

from PlanSource
Specialty: Payroll Provider
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ultipro Review

Ease-of-use

The navigation and layout of the product make it easy to use along with the "Things I Can Do" and Quick Tours. The training curriculum is amazing!

Functionality

It would meet our needs better if we had access to stay competitive in the market by offering Talent Management. We are a BSP and are losing our competitive edge by not having access.

Product Quality

I would rate it a 10, but with recent growth, the product has been a little more buggy with releases as of late. Hopefully, this will improve over time.

Customer Support

As a BSP with the knowledge to troubleshoot so many things ourselves, by the time we log a case, we find most of our cases are escalated to Tier 2 or to development immediately.

Likes Best

We love the ease of use, constant development and enhancement of the product, reporting, self-service, and historical data.

Likes Least

We struggle with the support structure for the BSPs and limits on product offering to BSPs.

Recommendations

Be sure to work a phased approach for all of the add-ons over and above the core product into your implementation plan.

 

from AREVA
Specialty: Energy
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Areva - Review

Ease-of-use

For what I do (in Information Systems), I find it very easy, and I appreciate the new Platform Configurability features.

Functionality

It's definitely getting there, especially with the Platform Configurability (finally!).

Product Quality

Besides Payroll's pain points, I feel that it's a very high-quality product, and I'm impressed with the continuing improvements/fixes and the use of the Ulti Ideas.

Customer Support

It's great, especially compared to some of our other vendors. We also have monthly meetings with our CRM to discuss tickets that were entered during the previous month, and that's been very helpful. We appreciate Ultimate's availability to meet with us.

Likes Best

I like the flexibility of retrieving data and the ever-increasing/evolving portfolio of ways to retrieve data. Support is generally good.

Likes Least

Payroll department tends to have pain points frequently with payroll processing and/or system availability at those times of the month.

Recommendations

Don't get locked into what your company has always done. Processes can change, and it's OK. Make use of the technology and flexibility.

 

from Ames True Temper Inc.
Specialty: Manufacturing
Size of portfolio: 101 or more users Portfolio size: 101 or more users

I love working with Ultimate software

Ease-of-use

There is always a multitude of training available to help navigate the system.

Functionality

We have been able to utilize the product to fit all our needs.

Product Quality

It is very well-designed and is always updated in a timely fashion.

Customer Support

We always get the support we need, and everyone we have worked with is very knowledgeable or will find out the answer to your question.

Likes Best

I like the ease of use and the wonderful customer service.

Likes Least

There isn't anything that I don't like about this product.

Recommendations

Make sure to watch the quick tours and sign up for Ulti University training.

 

from CST Brands LLC
Specialty: Retail
Size of portfolio: 101 or more users Portfolio size: 101 or more users

General review of Payroll and Business Intellegence

Ease-of-use

Payroll is very easy, other than having to run reports with company sort.

Functionality

Payroll is very easy. It it easy to go through each but running on the WEB is very slow.

Product Quality

Very clean payroll models. Running on the web is slow. You have to log out and in as the system does not refresh.

Customer Support

I have had to repeatedly contact support to get one issue resolved.

Likes Best

The Payroll Model steps have simplify all the processes we did under our prior payroll systems.

Likes Least

It is hard to determine where to find core items for any employee in BI. It's not friendly to new users.

Recommendations

Make it more user-friendly for BI. As a new user coming from another software system that you could build reports on each item in Employees Core data, UltiPro is very confusing.

 

from Maxion Wheels
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

UltiPro Analysis

Ease-of-use

The system is easy to use, but there are a lot of things you have to remember for things to function well between HR and payroll. For example, you have to remember which boxes to check and when to enter or not enter data.

Functionality

We are newer to the system, so we are still learning its full capacity.

Product Quality

The system is a quality system, and what UltiPro has released is functional and tested.

Customer Support

We had a bad start with our Customer Rep that was first assigned to us, so we received a lot of bad advice for fixes which caused more issues. Unfortunately, their customer representatives are really stretched; they have about 25 customers to support per representative. We just were assigned a new representative, and we are much happier! He is very knowledgeable, and we look forward to working with him. However, he still has a lot of customers to support, so the time we get with him is limited.

Likes Best

For employee self-service, the product is very intuitive. For administrators, the system is easy to navigate, and there are a lot of tips, tricks, and tutorials to assist in the learning process. All training is free and can be taken as often as you like, which is a great benefit.

Likes Least

Since I handle the Benefit Administration for our company, there is still a lot of room for improvement within this function. There are still a lot of manual functions that have to be performed in order to keep data integrity. For example, the Optional Life Insurance administration process. I also wish the system could do more retro pay calculations, including benefit retros.

Recommendations

Be careful with the amount of carrier feeds that you have, since UltiPro did not accurately count the ones we already had. For example, our HSA feed was not included, but we assumed that it was.

 

from Katun Corporation
Specialty: Distribution
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Ultimate Software works great.

Ease-of-use

I like how user-friendly most parts are. It is easy for people to move through the screens.

Functionality

We like how it works for a company our size. We need to add the international module.

Product Quality

The quality is great. We like how thoroughly the system covers what we are looking for.

Customer Support

Customer support works well; we receive calls back fairly quickly.

Likes Best

I like how user-friendly it is for all parties. Even some of our most technically challenged employees can figure out most things once they move through the screens.

Likes Least

I want to move to just using the web version and not have to use Back Office. They need to consolidate into one access.

Recommendations

Check it out. It has a lot to offer a variety of companies.

 

from Miller Nash LLP
Specialty: Legal
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Third year using this product

Ease-of-use

There are a lot of different options for you to be able to chose from on all areas of use.

Functionality

Having both the HR and Payroll combined makes it easier for each of us to research when an employee has a question or we need to look up information.

Product Quality

This product is always working hard to improve what they have for all of us users!

Customer Support

The support group always lets you know when they have received your question, and they stay late and work hard to help you out!

Likes Best

I like that we are able to have all of our benefits, payroll, and time management all in one place. HR being able to look into the payroll information on an employee makes life a lot easier.

Likes Least

The reports need to be worked out and modified for ease of use. We have to have a report writer guru!

Recommendations

I would recommend to research as much as possible!

 
 
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