UltiPro Software


 

Providing an end-to-end approach to people management, UltiPro by Ultimate Software is a comprehensive payroll, human resources (HR) and talent management system that is delivered on-demand as Software-as-a-Service in the cloud, giving organizations an accessible solution for human capital management (HCM). With UltiPro, companies have complete visibility of the entire employee life cycle—from recruitment to retirement.

UltiPro includes unified feature sets for talent acquisition, on-boarding, payroll, benefits administration, real-time reporting, performance reviews, time and attendance, succession planning and more, as well a secure role-based Web portal for executives, managers and employees. All of this functionality is deployed in the cloud, offering organizations 24/7 mobile and global access, while cutting costly IT resources.

UltiPro can be scaled to meet the needs of companies of all sizes in a variety of industries. Ultimate Software's 2,300 customers include Elizabeth Arden, Adobe Systems Incorporated and Ruth's Chris Steak House.

Delivering one system of record to effectively consolidate, manage and analyze worldwide workforce information, UltiPro reduces administrative workload by automating and streamlining all company HR processes. Data is available across all areas of HCM for reporting and analysis.

 

UltiPro - Dashboard
 
  • UltiPro - Dashboard
    Dashboard
  • UltiPro - Requests
    Requests
  • UltiPro - Add/change compensation plan
    Add/change compensation plan
  • UltiPro - Search
    Search
  • UltiPro - Current benefits summary
    Current benefits summary
  • UltiPro - Payroll gateway
    Payroll gateway
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic)

321 Reviews of UltiPro

Showing 1-20 of 321

 

from Matrix
Specialty: Healthcare / Medical
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Buyers Remorse

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Likes Best

Nothing comes to mind, not a product I would buy. Pass

Likes Least

ATS, navigation is not intuitive, compensation module is very basic, unable to accomodate multiple incentive programs.

Recommendations

Look at other products. Ultimate Software caters to prospective clients, once you sign and become a paying client, service levels drop significantly.

 

from UMA
Specialty: Education
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Basic HRIS System

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Likes Best

There isn't much that I like about it. It is not a great system for easy reporting or employee relations functions.

Likes Least

Additional cost for everything and hard to reach customer support.

Recommendations

Know if your process can be used with UP in an efficient manner.

 

from RealPage
Specialty: Software / Technology
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

4+ Years UltiPro User

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Likes Best

I like that the reporting solution is Cognos BI. That is a very powerful reporting tool.

Likes Least

It's not user friendly at all. The system is a collection of many different products that they piece together. They do not work well together and require constant system troubleshooting.

Recommendations

If it's for a small company it could work; however, larger companies should be cautious.

 

from Maxion Wheels
Specialty: Manufacturing
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

My ULTIMATE Experience

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Likes Best

User friendly, great customer service, works like a charm

Likes Least

there is nothing I don't like about this fantastic wonderful product

Recommendations

Use them or you will be sorry you didn't, trust me!

 

from Meyer Corporation
Specialty: Other
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ultimate Software - UltiPro review

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Likes Best

Very easy to use and rapid response is usually wonderful

Likes Least

Sometimes the Account rep is unavailable and we have to wait days for assistance

Recommendations

User friendly payroll software and intuitive for use.

 

from Google Search Tips
Specialty: Software / Technology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Payroll is on next level!

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Likes Best

Using Ultimate the Payroll processing is set to next level. We have been extremely satisfied using this product. It has organized our process and we can make Payroll quickly now.

Likes Least

Employee management can be improved a little bit. Managing timesheet is good but the interface can be improved.

Recommendations

Seems good to use if you have to manage Payroll online. It removes the hassle of managing it.

 

from PMHS
Specialty: Hospitality / Travel
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate is AWESOME

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Likes Best

Ultipro takes the employee experience to the next level. Awesome reports!

Likes Least

Ultipro Time Management software does not host rate

Recommendations

Hire a HRIS manager to be solely responsible for the implementation process

 

from CST Services LLC
Specialty: Retail
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro produces accurate and timely payrolls

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Likes Best

I support the UltiPro system for my company as an IS employee and work closely with the support staff at Ultimate to resolve our issues in a timely manner.

Likes Least

Some of the functionality does not work like it should and Ultimate has not taken the time or invested in resources to fix issues that affect many of it's customers. Missing supervisors in the Org Charts cause the entire tree to not be displayed and this is an issue that could be resolved.

Recommendations

Make sure you select the correct modules that you need for your company. We selected the wrong time product UTM and now it is very expensive for us to change to UTA and our company size limits us from using UTM for all employees if we desire in the future.

 

from Independent Bank
Specialty: Banking
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate Software is revolutionizing the HR and Payroll workspace!

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Likes Best

The best quality about Ultimate is their support staff and their dedication to customer service. Their set up for support is hands down better than any application I use for work.

Likes Least

My least favorite quality about the UltiPro product is the fact that there are so many great tools, I don't have enough time in the day to be able to leverage everything that I want to.

Recommendations

Absolutely ask to see the Business Intelligence reporting capabilities.

 

from Oldcastle APG (Precast)
Specialty: Manufacturing
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate Feedback

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Likes Best

The best thing about the product is that it is a live system and for the most part, is user friendly.

Likes Least

I dislike that the upgrades conflict with our custom pages. Each time an update is done, some of our pages have issues and we have to create a case to have it corrected.

Recommendations

I would recommend that they understand that they will be building the database on their own, with little help from their implementation consultant. This is especially difficult for someone who is new to the software. Things that "made sense" in their old software may not work the same way in Ulti.

 

from Oldcastle Precast, Inc.
Specialty: Manufacturing
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Review by a 4 year client

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Likes Best

I like the fact that it's web based and you can access it anywhere, along with the employee mobile application.

Likes Least

When we went live, there was some payroll functionality that didn't seem to work 100% accurately (garnishments.) I think this has since changed and the product seems to be better.

Recommendations

Be sure to ask a lot of questions, and be sure to ask many questions about the implementation process...it seems a lot of implementation is put on the customer, who doesn't even know the product fully when implementing.

 

from Twin Cities Orthopedics
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Somethings to think about...

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Likes Best

What I like most about UltiPro is that we had the opportunity to combine several systems into one program when we implemented the product. I like that the employee has "self-service" access to their own information as it reduces a number if questions to our HR Team.
I would also say the previous account manager we have had as well as the OE consultant we have used have been great. Very knowledgeable and responsive. I like they are willing to share what they see other clients of theirs do and they share that knowledge with us.
Everyone is generally very nice!

Likes Least

What I like least about this product and vendor is that we are told all the time to just call when we have questions, but there are so many people who are set up to "service" us we are not really sure who to go to and when. As a result, I've experienced having to share feedback with someone I don't really thing should hear it but I don't know who else to go to. I also struggle with the fact that you hire a lot of technology people but some don't have any understanding of HR. In several instances we have had to explain and re-explain how our company benefits are set up and even then they struggled to understand how benefits work.
I also think you should provide to your employees better understanding how why things are the way they are. I have heard many times at the sessions this week, "I'm not sure why that is, it just is."

Recommendations

Ask ALOT of questions. Think long and hard about what you have currently and how it will be different with UltiPro. When in doubt ask, "how do your other clients handle this?"

 

from Noridian
Specialty: Insurance
Size of portfolio: 101 or more users Portfolio size: 101 or more users

UltiPro Review

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Likes Best

The implementation team did an excellent job of guiding us through the implementation. Their tools were applicable to the implementation and MOST of the resources were excellent.

Likes Least

A test environment is not included as part of the process.
in addition.. effective dating if using just HR is not really existent.

Recommendations

KNOW your requirements and ask the questions. Salesman always say yes. ask for proof.

 

from Foley & Lardner LLP
Specialty: Legal
Size of portfolio: 101 or more users Portfolio size: 101 or more users

PR & HR With Ultimate

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Likes Best

At this time I do not have anything that I "Like" about Ultimate from a payroll perspective.

Likes Least

Limited flexibility, and limited customization ability, web is not user friendly too much clinking

Recommendations

Ask lots of questions as what it can really do for you , limitations, etc

 

from Tempel Steel Comapany
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Team Work Makes the Dream Work in UltiPro

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Likes Best

What I like most about UltiPro is it's user friendly and it integrates with several other products. In addition, I truly enjoy the User conferences...they're the best!! I also think it's great that Ultimate Software listens to their customers and enhances the product bases on our needs.

Likes Least

What I liked the least about UltiPro was the the tier process when our support ticket need escalation; however, I am aware that this issue has been resolved.

Recommendations

I recommend that companies have a clear and precise implementation plan when evaluating this software and that they view demo's to see if UltiPro is a good fit for their organization.

 

from Tempel
Specialty: Manufacturing
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Ultipro Review and recommendations

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N/A

Likes Best

I like that Ultipro offers tutorials and courses ongoing to keep you informed as needs change.

Likes Least

Some processes seem more cumbersome than what I've done in the past. However, I can also say Ultipro gives you more based on the data it requires you to enter.

Recommendations

Understand your needs so can be specific and objective in your evaluations.

 

from vcuhealth
Specialty: Healthcare / Medical
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Ultimate Software Review

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Likes Best

People are great to work with, the product leverages years of experience an knowledge in HR, user community is very deep and engaging, training offerings and updates are of high quality and availability.

Likes Least

Some future road maps available (onboarding) but still developing, predictive analytic capabilities could benefit from larger adoption and sample size to verify efficacy and claims, but overall great product though.

Recommendations

In order to make the most use of features and functionality make sure to examine your internal processes first, software is only half of the solution.

 

from Progrexion
Specialty: Other
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Culture Fit is Amazing

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Likes Best

We are still in activation. All the people from the sales staff to the implementation team have been amazing to work with. They all care about our company's success.

Likes Least

Nothing to note yet. All of the experiences with the Ultimate team so far has been very positive.

Recommendations

Look at the culture of Ultimate. Seeing how they value employees has a great deal to do with your experience with them. The employees will treat you well because they are so well treated. In addition, the software and functionality are all best of class.

 

from International Brotherhood of Teamsters
Specialty: Non-Profit
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Steps Above ADP

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Likes Best

The best experience with Ultimate Software has been the more robust features compared to our previous product. Reporting is simpler to understand thanks to the ability to visually see how the information is organized.

Likes Least

The implementation phases for UltiPro Core and UTM were rocky at best. Our initial system consultant was swapped out after the initial on-site visit and information gathering concept. Her replacement, while eager to be helpful and being incredibly responsive to any questions, was a little green to be on a implementation that was more complex that meets the eye. UTM is a product that is more robust and helpful from an accounting perspective, but the product itself appears to be unstable or prone to glitches because "that's just the way it is."

Recommendations

I recommend that anyone considering migrating to UltiPro evaluate how comfortable they are building their database from nearly the ground up. A lot of time is required and understanding of how databases work is needed,

 

from Hawaiian Airlines
Specialty: Transportation
Size of portfolio: 101 or more users Portfolio size: 101 or more users

New User Happy

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N/A

Likes Best

Ability to support all capabilities and responsive to our needs.

Likes Least

The product has been developed with a propriety interfaces.

Recommendations

Ask the company to demonstrate that they are also using the product.

 
 
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