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Overall customer rating: Customer rating:

 (61)

 (43)

Recommended by: Recommended by:

100% of users

63% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“It’s easy and affordable! … It really makes the payroll process painless. The interface is easy to use, and also allows you to look up past payroll records in a snap.”

- Christina Millikin, Glow Event Design

“ADP offers a diverse portfolio of products and services to meet just about any need a company has. They can integrate complicated systems and processes, and even offer managed services if needed.”

- Aaron Coleman, Pharmakon LTC Pharmacy

Most negative review: Most negative review:

“ZenPayroll isn’t yet in all 50 states, which makes things tricky if a client of ours hires an employee in a non-supported state. No job costing. Can't customize vacation accrual method.”

- Blake Oliver, Cloudsourced Accounting LLC

“If you are a mega corporation that can dedicate a person or persons whose sole purpose is to operate ADP, then it can work and work well. However, the features often break and when coupled with poor customer service, it’s a recipe for disaster.”

- Raymond Cold, Clinch-Tite Corporation

Pricing:

How it's priced: How it's priced:

Monthly subscription fee.

Cloud-based deployment: Fee is charged per pay period based on the number of employees.

Contract term: Contract term:

Cloud-based deployment: No contract required.

Cloud-based deployment: No contract required.

Upfront costs: Upfront costs:

No upfront fees.

Additional fees apply for implementation. This could include special integrations, customizations and data migration.

Recurring costs: Recurring costs:

Fees apply for additional users.

Fees apply for add-ons and usage upgrades.

What does it cost?: What does it cost?:

Applications:

Personnel tracking: Personnel tracking:

Payroll: Payroll:

Benefits administration: Benefits administration:

Time & attendance: Time & attendance:

Applicant tracking: Applicant tracking:

Ease of Use:

Overall customer rating: Customer rating:

 (61)

 (43)

Most positive review: Most positive review:

“I’ve tried doing payroll and taxes manually, and it really sucks. ZenPayroll walks you through all the tedium, and once you’ve got everything set up, you can essentially set your payroll on auto-pilot. It takes me less than five minutes a month to do payroll.”

- Blake Matson, Kinwa

“RUN is easy to use, period. I find the product easy to manage and the software to be intuitive.”

- Brian McCarthy, 327 Solutions, Inc.

Most negative review: Most negative review:

“The first time you might have some challenges learning the system (i.e., how to find things, where to go etc.), but after that it is easy to use.”

- Soleiman Bolour, Paint My Teez

“So many things that can't be done. So many restrictions.”

- Gabriella Mervis, Key Brand Entertainment

Support:

Overall customer rating: Customer rating:

 (61)

 (43)

Most positive review: Most positive review:

“They see every issue through as if you’re the most important or the only client. They’re thorough and they tolerate you if you’re on a learning curve. … It’s how software and support should be done.”

- Nicole Boddam-Whetham, Noggin IT

“Every time I called for support, they have always responded quickly and efficiently.”

- Lorna Santiago, Scoop NYC

Most negative review: Most negative review:

“Sometimes the wait is super long, or I leave a message and no one will call me back. There are times when I have to continually follow up and call back numerous times.”

- Bethany Ratliff, Three Bell Capital

“Customer service is horrible and they do not play well in the sandbox with other vendors that need to integrate.”

- Trisha Brady, PerfectServe

Phone support: Phone support:

Included in subscription fee.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

24/7 online case submission included in subscription fee.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website and knowledge base included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

Free training materials provided on website.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.