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Appointment Scheduling Software


 
Timely logo
 
Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More
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Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More
 
Reservio logo
 
Reservio is a cloud-based appointment scheduling and online booking solution that enables users to create, accept and manage appointments. The solution primarily caters to the needs of nonprofit organizations and small to midsize... Read More
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Reservio is a cloud-based appointment scheduling and online booking solution that enables users to create, accept and manage appointments. The solution primarily caters to the needs of nonprofit organizations and small to midsize... Read More
 
mHelpDesk logo
 
Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
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Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
 
Fleetmatics WORK logo
 
Fleetmatics WORK is a web-based field service management system that allows businesses to conveniently store and track customer information, invoices, inventory and service history records. The core features of the solution include... Read More
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Fleetmatics WORK is a web-based field service management system that allows businesses to conveniently store and track customer information, invoices, inventory and service history records. The core features of the solution include... Read More
 
Wintac logo
 
For the past 25 years, Intac International has been supplying field service, installation and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More
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For the past 25 years, Intac International has been supplying field service, installation and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More

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ServiceTitan logo
 
ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More
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ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More
 
HouseCall Pro logo
 
HouseCall Pro is a cloud-based field service management app designed to help service professionals automate their workflows. It also facilitates appointment scheduling. This solution includes a native mobile app and complementary... Read More
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HouseCall Pro is a cloud-based field service management app designed to help service professionals automate their workflows. It also facilitates appointment scheduling. This solution includes a native mobile app and complementary... Read More
 
ServiceTrade logo
 
ServiceTrade is a software as a service platform that provides customer service applications to commercial service contractors. ServiceTrade’s mobile and web applications coordinate office staff and field technicians to enhance the... Read More
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ServiceTrade is a software as a service platform that provides customer service applications to commercial service contractors. ServiceTrade’s mobile and web applications coordinate office staff and field technicians to enhance the... Read More
 
PetalMD logo
 
PetalMD is an online appointment scheduling platform used by small and midsize health care practices of all specialties, and also by clinics, hospitals and individual departments. Using PetalMD, physicians and practices can offer... Read More
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PetalMD is an online appointment scheduling platform used by small and midsize health care practices of all specialties, and also by clinics, hospitals and individual departments. Using PetalMD, physicians and practices can offer... Read More
 
SimplyBook.me logo
 
SimplyBook.me is an online scheduling solution designed for small businesses in a variety of industries. The tool allows users to set up recurring services, link service providers to all or select services and customize options for... Read More
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SimplyBook.me is an online scheduling solution designed for small businesses in a variety of industries. The tool allows users to set up recurring services, link service providers to all or select services and customize options for... Read More

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TrueERP logo
 
True ERP is a fully integrated and customizable business management system for organizations of all sizes. Serving thousands of customers worldwide for two decades, True ERP helps reduce company costs and data entry while increasing... Read More
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True ERP is a fully integrated and customizable business management system for organizations of all sizes. Serving thousands of customers worldwide for two decades, True ERP helps reduce company costs and data entry while increasing... Read More
 
Front Desk logo
 
Front Desk is a cloud-based client management and scheduling solution that targets health and wellness clubs, fitness studios, music and dance studios and sports academies. This software supports scheduling, billing, client management... Read More
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Front Desk is a cloud-based client management and scheduling solution that targets health and wellness clubs, fitness studios, music and dance studios and sports academies. This software supports scheduling, billing, client management... Read More
 
MINDBODY logo
 
MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage... Read More
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MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage... Read More
 
Acuity Scheduling logo
 
Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read More
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Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read More
 
DocMeIn logo
 
DocMeIn is a cloud-based appointment scheduling solution that caters specifically to the needs of healthcare and medical service practitioners. The product is suited for both individual practitioners and for small and midsize healthcare... Read More
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DocMeIn is a cloud-based appointment scheduling solution that caters specifically to the needs of healthcare and medical service practitioners. The product is suited for both individual practitioners and for small and midsize healthcare... Read More

Call us for a free FastStart Consultation: +35 376 680 1856


 
EZnet Scheduler logo
 
EZnet Scheduler is a cloud-based appointment scheduling application that enables users to access their appointment details from anywhere and on any device. The solution helps users reduce no-shows, optimize employee efficiency and... Read More
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EZnet Scheduler is a cloud-based appointment scheduling application that enables users to access their appointment details from anywhere and on any device. The solution helps users reduce no-shows, optimize employee efficiency and... Read More
 
FlexBooker logo
 
FlexBooker is a cloud-based appointment management solution that helps users manage multiple appointments, facilities, classes and service deliveries for their customers. The software allows users to make online reservations and reduces... Read More
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FlexBooker is a cloud-based appointment management solution that helps users manage multiple appointments, facilities, classes and service deliveries for their customers. The software allows users to make online reservations and reduces... Read More
 
On Schedule logo
 
On Schedule is a cloud-based scheduling application that allows users to book appointments online, automate marketing campaigns, capture and segment customer data and engage with customers by offering custom deals based on their usage. Features... Read More
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On Schedule is a cloud-based scheduling application that allows users to book appointments online, automate marketing campaigns, capture and segment customer data and engage with customers by offering custom deals based on their usage. Features... Read More
 
Schedulista logo
 
Schedulista is a cloud-based scheduling application that enables users to schedule and reschedule appointments online, generate notifications and reminders and manage customer information. Schedulista offers features such as online... Read More
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Schedulista is a cloud-based scheduling application that enables users to schedule and reschedule appointments online, generate notifications and reminders and manage customer information. Schedulista offers features such as online... Read More
 
Shore Online Booking logo
 
Shore Online Booking is a cloud-based solution that enables users to manage multiple appointments, manage customer relationships, create marketing campaigns and handle payment processing. The solution is well-suited for the needs of... Read More
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Shore Online Booking is a cloud-based solution that enables users to manage multiple appointments, manage customer relationships, create marketing campaigns and handle payment processing. The solution is well-suited for the needs of... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: March 30, 2017


For businesses that provide appointment-based services to customers, the ability to track the status of those appointments is very important. Doing so can help curb no-shows, optimize operations and even attract or retain clients.

Appointment scheduling software can help your business achieve these goals by enabling users to manage reservations, take bookings and schedule appointments.

After reading this guide, potential buyers will know how to find the best solution for their needs. Here’s what we’ll cover:

What Is Appointment Scheduling Software?
Common Functionality of Appointment Scheduling Software
Benefits of Appointment Scheduling Management Software
What Type of Buyer Are You?

What Is Appointment Scheduling Software? 

At a certain point, paper-based datebooks, agendas, calendars and planners just aren’t effective for appointment tracking. They’re hard for teams to access simultaneously, not equipped for large-scale scheduling and more vulnerable to getting lost or stolen than digital appointment-setting tools.

Appointment scheduling software is increasingly becoming a must-have technology for service-based businesses. These systems help you automate scheduling processes by enabling both customers and employees to book appointments and organize meetings.

Among other things, the software facilitates appointment cancellations, rescheduling and online payment processing. It can also be used to send out automated reminders and capture customer information that can be used to run effective marketing campaigns.

These systems can help schedule many different kinds of appointments, including classes, workshops, special events and tours. They’re valuable in a variety of industries, such as:

  • Health and beauty (e.g., medical practices, spas and salons)
  • Fitness and recreation (e.g., gyms, yoga studios and personal trainers)
  • Financial services (e.g., tax consultants and accountants)
  • Auto maintenance (e.g., mechanics and car washes)
  • Food service (e.g., restaurants and caterers)
  • Field service (e.g., pest control and housecleaning)
  • Education (e.g., tutors and universities)

Common Functionality of Appointment Scheduling Software

Most appointment scheduling software solutions come with some or all of the following capabilities:

Online booking Enables customers to book, reschedule or follow up on appointments online by using an intuitive drag-and-drop interface. Certain systems allow users to create online bookings that automatically synchronize across multiple devices, including desktops, tablets and mobile devices.
Real-time automated scheduling The software can confirm or deny an appointment instantly when a booking request is made, based on availability. It can also manage a waiting list of appointments that can be substituted if an existing booking is cancelled or rescheduled.
Calendar management Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., Google Calendar).
Automatic reminders Allows users to send reminders to customers about upcoming appointments via email notifications or SMS text messaging.
Customer scheduling Enables customers to view the calendars of all professionals in an organization so they can book an appointment with whomever they prefer.
Staff scheduling Allows business owners to effectively manage employee work hours by tracking their calendars in real time.
Online payment acceptance Some solutions offer integration with electronic payment gateways to allow users to collect payments whenever appointments are booked.
Promotions and deal management Allows users to create deals and promotions that can be applied across a certain timespan on employee calendars to incentivize bookings.

Benefits of Appointment Scheduling Software

Professionals and business owners can realize multiple benefits as a result of adopting appointment scheduling software, including:

Reducing no-shows. Automated scheduling keeps track of upcoming appointments and automatically sends call, email or text notifications to customers to remind them of upcoming appointments. Certain solutions go a step further by letting customers confirm appointments via these reminders. This helps reduce no-shows and allows businesses to better utilize their staff.

Improving staff efficiency. Service professionals often find it challenging to manage customer appointments during peak hours. Without the right software in place, they can risk double-booking appointments, which can lead to lost customers. Appointment scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm appointments with customers so time isn't wasted.

Driving revenue. With software automating the scheduling process, employees have more time to focus on revenue-generating activities, such as seeing more customers per day. Integration with electronic payment gateways can help expedite the billing process so businesses are paid more quickly.

Attract and retain clients. The easier you make it for customers to schedule time for your services, the better experience they’re likely to have. With 24/7 online appointment scheduling, your clients don’t have to abide by normal business hours to make a booking. This is both a valuable asset for marketing your services and a convenience to convince current customers to stay loyal to your business. In fact, a Software Advice survey of chiropractic patients found 25 percent would be interested in scheduling appointments through an online portal.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Individual professionals. Professionals in the service industry typically operate individually, which means their earnings depend on the number of appointments they are able to manage efficiently. For these individuals, providing an online booking interface to customers and enabling web-based appointment scheduling is crucial. Both of these features are now fairly commoditized, and most appointment scheduling solutions offer them.

Small and midsize businesses. These businesses typically operate as establishments with up to 100 employees. It is essential for these businesses to reduce no-shows and improve revenue by freeing up employee bandwidth. An ideal software solution for these types of businesses should offer reminders, notifications and employee scheduling features in addition to online booking and appointment scheduling.

Large enterprises. These companies focus on customer engagement and retention by allowing customers to perform multiple tasks from the same interface. This can include offering an integrated payment interface that allows users to book an online appointment with their desired professional and then pay for the booking without leaving the company’s website. Large enterprises also promote customer engagement by offering discounted deals, which can be attached to certain dates on employee calendars.

 

 

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