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Kronos Workforce Ready logo
 
Workforce Ready by Kronos is a human resources (HR) platform that combines workforce management with human capital management (HCM) capabilities and is suitable for businesses of all sizes.  Kronos Workforce Ready is a single cloud-based... Read More
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Workforce Ready by Kronos is a human resources (HR) platform that combines workforce management with human capital management (HCM) capabilities and is suitable for businesses of all sizes.  Kronos Workforce Ready is a single cloud-based... Read More
 
Ascentis logo
 
Ascentis offers a web-based human capital management (HCM) suite designed to find, hire and onboard suitable candidates. Built-in features include career portals, social sharing, candidate data analysis, onboarding and more. With... Read More
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Ascentis offers a web-based human capital management (HCM) suite designed to find, hire and onboard suitable candidates. Built-in features include career portals, social sharing, candidate data analysis, onboarding and more. With... Read More
 
APS logo
 

APS

APS (Automatic Payroll Systems, Inc.) has been providing payroll and tax compliance services to companies for almost two decades. In 2004, they released their APS, their cloud-based solution for human capital management. APS combines... Read More
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APS (Automatic Payroll Systems, Inc.) has been providing payroll and tax compliance services to companies for almost two decades. In 2004, they released their APS, their cloud-based solution for human capital management. APS combines... Read More
 
RUN powered by ADP logo
 
RUN, powered by ADP, is a web-based payroll solution designed for small businesses. The solution can be deployed on either iPhones, iPads or on any touchscreen device. RUN can integrate with multiple third-party accounting software... Read More
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RUN, powered by ADP, is a web-based payroll solution designed for small businesses. The solution can be deployed on either iPhones, iPads or on any touchscreen device. RUN can integrate with multiple third-party accounting software... Read More
 
PayFocus logo
 
PayFocus from Benefitmall is an online payroll and HR software that gives businesses compliant tax processing, support, and the ability to manage HR tasks from one platform. The software offers personnel tracking and on boarding. The... Read More
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PayFocus from Benefitmall is an online payroll and HR software that gives businesses compliant tax processing, support, and the ability to manage HR tasks from one platform. The software offers personnel tracking and on boarding. The... Read More

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BambooHR logo
 
BambooHR is a Web-based human resources (HR) software solution that is well-suited for small to midsized businesses, and as it’s Web-based, BambooHR is accessible through the Web browser of any device with an Internet connection.
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BambooHR is a Web-based human resources (HR) software solution that is well-suited for small to midsized businesses, and as it’s Web-based, BambooHR is accessible through the Web browser of any device with an Internet connection.
 
ADP Workforce Now logo
 
ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and... Read More
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ADP Workforce Now is a human capital management solution for companies with more than 50 employees. The core capabilities of the solution include human resources management, payroll, benefits, talent management, compliance, time and... Read More
 
Viventium logo
 
Viventium is a cloud-based payroll and human resources (HR) solution for small to mid-size businesses. Key features include payroll, HR, talent acquisition, ACA tracking and business intelligence. A mobile Employee Self Service (ESS)... Read More
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Viventium is a cloud-based payroll and human resources (HR) solution for small to mid-size businesses. Key features include payroll, HR, talent acquisition, ACA tracking and business intelligence. A mobile Employee Self Service (ESS)... Read More
 
Vibe HCM logo
 
Vibe HCM is a human resources platform that combines core HR, payroll and benefits, onboarding, communications, talent management, analytics and real-time AskHR functionality. Vibe HCM has been deployed for midsize to large companies... Read More
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Vibe HCM is a human resources platform that combines core HR, payroll and benefits, onboarding, communications, talent management, analytics and real-time AskHR functionality. Vibe HCM has been deployed for midsize to large companies... Read More
 
Paycor Perform logo
 
Paycor’s Perform is an integrated cloud-based software suite that offers functionality to encompasses the entire employee lifecycle - from recruiting and onboarding to time and attendance management. Collectively, the solution offers... Read More
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Paycor’s Perform is an integrated cloud-based software suite that offers functionality to encompasses the entire employee lifecycle - from recruiting and onboarding to time and attendance management. Collectively, the solution offers... Read More

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Asure People Success Platform logo
 
Asure People Success Platform is a workforce and workspace management software for small to midsize businesses, and enterprise corporations. The HCM platform empowers clients with information about the productivity level of employees.... Read More
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Asure People Success Platform is a workforce and workspace management software for small to midsize businesses, and enterprise corporations. The HCM platform empowers clients with information about the productivity level of employees.... Read More
 
Namely logo
 
Namely offers a cloud-based solution for companies seeking a single comprehensive system to manage their human capital. Namely helps midsize companies manage compliance and streamline everything payroll, benefits and talent management. Namely... Read More
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Namely offers a cloud-based solution for companies seeking a single comprehensive system to manage their human capital. Namely helps midsize companies manage compliance and streamline everything payroll, benefits and talent management. Namely... Read More
 
Sage People (formerly Fairsail HRIS) logo
 
Sage People enables mid-sized to enterprise companies to manage their workforces through its cloud HCM system. It allows organizations to transform how they acquire, engage, manage and develop their people, from a local to multinational... Read More
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Sage People enables mid-sized to enterprise companies to manage their workforces through its cloud HCM system. It allows organizations to transform how they acquire, engage, manage and develop their people, from a local to multinational... Read More
 
SAP SuccessFactors logo
 
SAP SuccessFactors business software provides organizations with an integrated suite of features to manage their workforce. The solution offers tools for both enterprise organizations and small businesses. It's cloud-based, so the... Read More
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SAP SuccessFactors business software provides organizations with an integrated suite of features to manage their workforce. The solution offers tools for both enterprise organizations and small businesses. It's cloud-based, so the... Read More
 
Patriot Payroll logo
 
Patriot Payroll from Patriot Software is an integrated human resource (HR) and payroll management solution that helps to streamline the different processes associated with managing payroll payments and tax submissions. The solution... Read More
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Patriot Payroll from Patriot Software is an integrated human resource (HR) and payroll management solution that helps to streamline the different processes associated with managing payroll payments and tax submissions. The solution... Read More

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Oracle HCM Cloud logo
 
Oracle HCM Cloud is a complete human resources (HR) application suite. It is designed to give a comprehensive view of all employees, align common HR processes across any device and manage compliance through a single application. Key... Read More
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Oracle HCM Cloud is a complete human resources (HR) application suite. It is designed to give a comprehensive view of all employees, align common HR processes across any device and manage compliance through a single application. Key... Read More
 
UltiPro logo
 
Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and... Read More
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Ultimate Software’s UltiPro® is a cloud-based human capital management (HCM) solution designed to help organizations manage their HR, payroll, and talent needs. A configurable solution, UltiPro has functionality for recruiting and... Read More
 
Planday logo
 
Planday is a web-based employee scheduling platform suitable for businesses of almost any size or vertical. In addition to scheduling, Planday also allows managers to oversee employee hours, vacation requests, shift-swaps, payroll... Read More
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Planday is a web-based employee scheduling platform suitable for businesses of almost any size or vertical. In addition to scheduling, Planday also allows managers to oversee employee hours, vacation requests, shift-swaps, payroll... Read More
 
iManage by Corporate Business Solutions logo
 
iManage by Corporate Business Solutions is a full-featured HR solution that was designed to improve the organization of a human resources department. The software is best suited for mid-sized to enterprise-level businesses looking... Read More
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iManage by Corporate Business Solutions is a full-featured HR solution that was designed to improve the organization of a human resources department. The software is best suited for mid-sized to enterprise-level businesses looking... Read More
 
DATABASICS Time logo
 
DATABASICS Time is time and attendance software for companies of all sizes. DATABASICS has been operating in the software space since 1997 and the company has offices in both the U.S. and Canada. DATABASICS Time provides real-time... Read More
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DATABASICS Time is time and attendance software for companies of all sizes. DATABASICS has been operating in the software space since 1997 and the company has offices in both the U.S. and Canada. DATABASICS Time provides real-time... Read More
 

FrontRunners for Payroll Management, March 2017

Powered by Gartner Methodology

What Is the FrontRunners Quadrant?

A Graphic of the Top-Performing Payroll Software Products

FrontRunners quadrants highlight the top software products for North American small businesses. All products in the quadrant are top performers. Small businesses can use FrontRunners to make more informed decisions about what software is right for them.

To create this quadrant, we evaluated over 130 payroll software products. Those with the top scores for their capability and value made the quadrant.

Scores are based largely on reviews from real software users, along with other product performance details (e.g., what features they offer, how many customers they have).

Is One Quadrant Better Than the Others?

Nope, Products in Any Quadrant May Fit Your Needs

Every product in this quadrant offers a balance of capability (how much the products can do) and value (whether they’re worth their price/cost) that makes them stand out in the race for small business software success.

FrontRunners has four sub-quadrants:

  • Upper Right = Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
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  • Upper Left = Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
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  • Lower Right = Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
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  • Lower Left = Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.

Depending on the specific needs of a software buyer, a product in any of these sub-quadrants could be a good fit.

Why? To even be considered for this FrontRunners, a product had to meet a minimum user rating score of 2.75 for both capability and value. This means that all products that qualify as FrontRunners are top-performing products in their market. They appear in the quadrant in relation to how their peers performed.

For some buyers, a specific FrontRunners sub-quadrant might be best. For example, buyers wanting a core system focused on essential payroll functions might consider systems on the left side of the quadrant, while those looking for a more comprehensive platform with features like tax management and wage garnishment might look on the right.

You can download the full FrontRunners for Payroll Management report here. It contains individual scorecards for each product on the Frontrunners quadrant.

How Are FrontRunners Products Selected?

Products Are Scored Based on User Reviews and Other Data

You can find the full FrontRunners methodology here, but the gist is that products are scored in two areas, Capability and Value.

To be considered at all, products must have at least 10 reviews and meet minimum user rating scores. They also have to offer a core set of functionality—for example, in order for payroll products to be considered for FrontRunners, they must offer payroll management, time tracking and the ability to calculate total payroll cost.

From there, user reviews and other product performance details, such as the product's customer base and the features it offers, dictate the Capability and Value scores. Capability is plotted on the x-axis, and Value is plotted on the y-axis.

Got It. But What if I Have More Questions?

Check Out Our Additional Resources!

For more information about FrontRunners, check out the following:

Have questions about how to choose the right product for you? You’re in luck! Every day, our team of advisors provides (free) customized shortlists of products to hundreds of small businesses.

  • Simply take this short questionnaire to help us match you with products that meet your specific needs.
  •  
  • Or, talk to one of our experienced software advisors about your needs—it’s quick, free, and there’s no-obligation—by calling (844) 687-6771.

One Last Thing—How Do I Reference FrontRunners?

Just Follow Our External Usage Guidelines

Check out the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:

FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.

Runners Up

Providers listed as Runners Up were eligible for inclusion in the FrontRunners quadrant, including having 10+ product reviews, but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant.


Buyer's Guide

by Brian Westfall,
Market Research Associate
Last Updated: September 14, 2017


Every company must process payroll for its employees. As a company grows, a reliable system that processes payments quickly and easily becomes critical. In order to do this, companies have two options: outsourcing to a provider, or keeping payroll in-house.

Cost and time savings are the main draw when outsourcing. A company avoids the fixed costs of a full-time salaried employee and staff can focus on their core competencies. However, by outsourcing, companies lose control over the process, and have less flexibility.

Organizations should perform a cost-benefit analysis, as when evaluating any other type of business decision. However, if once you have performed this analysis and decided that in-house is best for your company, there are many payroll solutions available to streamline the task.

But determining which solution is best for you can be overwhelming. We’ve created this guide to help you navigate the vendor landscape. Here’s what we'll cover:

Payroll Software Functionality
Benefits of Payroll Software
What Type of Buyer Are You?
Market Trends to Understand

Payroll Software Functionality

This type of solution tracks a variety of information related to employee compensation and often includes benefits administration features. This includes everything related to wages (pay type and frequency, bonuses, withholdings etc.); paid vacation and time-off benefits and one-time or recurring benefits like health insurance, educational assistance, moving expenses and retirement plans.

Functionality of payroll software applications


In preparing a run, the system will calculate federal, state and local taxes (including Social Security, Medicare, unemployment and disability insurance); print checks or execute direct deposits and export data directly to accounting software or in a format that's compatible for import to an accounting system. It should also support reimbursements for mileage and other travel expenses, as well as any other expenditures fronted by employees.

Finally, the software should prepare tax forms and reports for the employer, employees and contractors, such as the 940, 941, 944, 1099, W2, W3 and 1099-MISC.

Benefits of Payroll Software

If your company is tracking employee information and processing payments manually, payroll solutions could save you time, money and a lot of headaches by mitigating compliance risks.

Save time. The biggest and most obvious benefit of a payroll management system is that it saves time, which, in turn, saves money. These solutions are designed to be highly intuitive, so the learning curve to set up and operate basic paycheck software is very low.

These time savings add up. For instance, when the manufacturing firm Renaissance Veneer Specialty Products, Inc. implemented ADP's solution after having run payroll manually for years, the company’s HR manager said, “What used to take two days now takes...about half a morning.”

Time Saved with Payroll Software

(Source: IRIS Software and Services)


Increase accuracy and decrease risk. Additionally, these systems help companies ensure they remit the correct amount of paycheck-related taxes and file applicable reports on time. When running payroll manually, even an honest mistake, such as a multiplication or rounding error, can have significant effects. In fact, in a 2012 study, ADP found that one-third of mid-sized companies incur penalties for noncompliance. These solutions will complete tax filings and reports for you, and remind you when they’re due.

And simply keeping up with the changes to the tax code is a daunting task. These systems track these changes so you don’t have to.

Generate reports. Finally, paycheck processing solutions allow you to track information over time and quickly produce useful reports for internal decision makers, accountants and auditors. Examples include summaries of quarterly costs, annual tax remittances and historical employee participation in 401k programs.

NuView Payroll Reporting
Vendors such as NuView HR include comprehensive payroll reporting functionality

What Type of Buyer Are You?

For many companies, payroll is just one component of their software needs, but not always. There are several different levels of buyers, and these categories will help you determine the software that will best fit your needs:

These types of buyers... Should evaluate these sytems...
Small businesses Smaller companies simply looking to streamline their process will want a solution dedicated 100 percent to payroll, but at a very affordable price point. Example vendors: Triton HR, ADP. (See our small business payroll guide for more.)
Mid-sized businesses Human resources professionals at medium-sized companies or larger (50+ employees) will benefit from more than just basic payroll functions. At this level, recruitment, workforce management and other features like scheduling and attendance tracking become more valuable, and for that the buyer will want a more comprehensive human resources management system. Example vendors: Ascentis, ADP, Kronos, NuViewHR, Vista HRMS.
Large businesses These buyers are looking to expand beyond the human resources department into an enterprise resource planning (ERP) package that incorporates payroll processing. This will ensure tight integration between payroll and other HR functions, as well as accounting and other department-specific systems. Example vendors: Epicor HR, Sage, Omniprise HRM, Lawson HR.

Another consideration is the type of operating system you'll be running the software on. For example, if you're a Mac user, you may want to look at products designed specifically for the Mac interface. Alternatively, an increasing number of products are operating system-agnostic, meaning they're optimized to run in a web browser and are not dependent on a particular OS. See our list of payroll products well suited to Macs for more.

Market Trends to Understand

  • More payroll software is now Web-based. Software-as-a-Service (SaaS)—a deployment model where the vendor hosts the software on its own servers and clients access the solution through their Web browser—is becoming more prevalent for payroll applications. Because tax laws change frequently, any software you buy will need to be updated at least annually. Online payroll systems provide an excellent answer to that concern, as vendors automatically update the software with changes to tax laws for you.
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  • Employee portals are becoming more popular. Across the board, HR software is becoming more employee-centric. The availability of employee portals, on both SaaS and on-premise solutions, is growing. Look for more functionality that’s targeted toward employees; for example, access to personal pay history, personal benefits, bank account details, attendance and timesheet data and absence planning and reporting.

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Ten Steps Guide to Selecting the Right
Human Resources (HR) Software

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