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by Gaby Loria,
Market Research Associate
Last Updated: October 27, 2016

Urgent care clinics and emergency medical facilities need an electronic medical record (EMR)/electronic health record (EHR) solution that facilitates the fast-paced high-volume workflow of the urgent care facility.

For instance, this means expediting patient check-in and wait times, as well as formulating workflows that can chart simple complaints quickly while still offering the robustness needed for more complex problems.

Additionally, most urgent care centers and emergency rooms require specialized billing and coding that is designed to maximize revenues and profit margins.

We wrote this buyer's guide to help you navigate this complex software market.

Common Features of Urgent Care EMR Software

Electronic & bubblesheet intake forms Many EMR solutions include patient intake forms designed to expedite the check-in process and reduce wait times. Electronic check-ins can tie directly to physician’s notes, digitally verify insurance and track the amount of time spent in the waiting room for quality assurance.
Custom urgent care SOAP note templates Most patients come to urgent care clinics with simple complaints, so an urgent care EMR should make it easy to chart these visits quickly. However, the EMR also needs a clinical database sufficiently comprehensive to handle even the most complex cases. Ensure the templates fit the workflow needed for your facility.
Medical equipment interface Your EMR program should connect to the full suite of diagnostic tools used in urgent care facilities and emergency rooms, including Holter monitors, EKGs, radiology, X-ray, laboratory results and more.
Urgent care e-prescriptions Electronically send prescriptions directly from the EMR device to the pharmacy on-site or at the patient’s preferred location, reducing paper and administrative costs and reducing the risk of error.
Urgent care E&M billing assistance An EMR designed for an urgent care clinic will have specialized codes—like emergency/after hours services and specialized procedures like fracture treatment and laceration repairs. They will also support the facility in billing to a variety of different payers, including employers (for services like physicals and drug screening), worker’s compensation claims, group health insurance, Medicare, Medicaid and self-pay.

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