Dear Inventory Software


 

DEAR Inventory is a web-based inventory management software for small and medium-sized retailers and wholesalers. The product features modules such as e-commerce, manufacturing, purchasing, sales, inventory management, and accounting.

DEAR Inventory allows businesses to create, plan and track each phase of the purchasing process. The solution reminds users to reorder stocks in time to avoid a situation of stock-out. Organizations can see all purchase orders with specific reports for pending purchase orders and purchase cost analysis. The software records supplier-purchasing history along with product cost to help the user make an informed decision about purchasing next batch of products. The manufacturing module tracks the cost of raw materials and labor and creates a multilevel bill of materials/ subassemblies.

DEAR Inventory supports many inventory management functionalities, such as serial numbers, batch/log tracking and expiration dates. Inventory aging reports help organizations gain visibility into upcoming expiration dates of products stored in a warehouse.

DEAR Inventory integrates with accounting, e-commerce, and shipment applications like Xero, QuickBooks, eBay, Magento, Shopify and ShipStation.

 

Dear Inventory - Application dashboard
 
  • Dear Inventory - Application dashboard
    Application dashboard
  • Dear Inventory - Dashboard view
    Dashboard view
  • Dear Inventory - Service inventory
    Service inventory
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, AIX, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

22 Reviews of Dear Inventory

 

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Software Advice Reviews (3)
More Reviews (19)

Showing 1-3 of 3

Julio from Brilliant Universal Limited
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best inventory software with so many synergistic benefits with other software to become total solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

in general this is the best software i have used and it is value for money (last year they allow single user so the plan is even more attactive). If you have 3 people already in the company this will be the best software

Pros

it handle my stock and invoices very well, since i am doing food business, FIFO and expiry date is very important, so when you enter the data correctly the system will help you to do rest of it, great software

Cons

they sometimes have some major breakdown failure and everyone in the world (probably) can't use the service (can't login, data can't load). they said that it is due to instability of their cloud service provider, anyway, this didn't really happen all time, seems that i only experience this once for this year? i forget

 
 

Mark Lester from Mark Camera Haus
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

All features that I need from an Inventory management software is already in DEAR!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using DEAR to manage my inventory and integrate the system with Xero and Shopify. The integration setup is so easy and you don't even need an adviser to perform those set up for you. Before when I just have Shopify alone, doing a manual update of stocks is really a pain which causes some loss and might even result to losing your customer. Their integration works perfectly, I can create my products variation and listed on Shopify real time, orders and fulfillment process is very smooth and I can even add multiple Shopify shop integrated, that's really a cost saving feature. I would highly recommend this system.

Pros

- DEAR has unlimited user and multiple warehouse
- DEAR have multi currency with no additional cost
- Integrated to most popular e-commerce such as Shopify, Magento, Ebay, Amazon, Woocommerce, Bigcommerce and others
- Free data conversion and template customisation for annual plan subscribers
- Integration to Xero/QBO is almost complete
- Free trial for 14 days upon sign up
- They have live chat support, appointment for products demos and email support is 24/7

Cons

- Mobile Applications for Android/IOS but browser is already good not really a big impact

Advice to Others

If you really need a system that does not require additional cost for a features to be included or added on your business. Dear is perfect for you, treat the software as an investment.

 
 

Patrick from Cleveland Furniture Factory Outlet
Specialty: Retail

August 2016

August 2016

Cost effective and robust enough for retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dear Inventory integrates with QuickBooks Online and Vend POS as well as several other software solutions to make the workflows for a small retail business much more automated. It is robust enough for our furniture store to manage inventory, keep up with landed cost of merchandise, and much more. Being cloud-based allows us to access the system from anywhere, and it is pretty easy to set up once you understand how it works.

Likes Least

The only support that seems to be available is through a ticket system, but they do respond pretty quickly when you submit a request.

Recommendations

Take advantage of the free trial and thoroughly test the software to make sure it has the functionality that you need. Test the integrations to make sure they perform as expected because some companies advertise integrations with other software, but they are not very robust.

 
 
 
Showing 1-19 of 19


September 2017

September 2017

Flexible and functional inventory software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Having used DEAR for over a year now, we were looking for an all in one inventory system that could integrate with our Ecommerce and accounting packages.
A friend recommended DEAR and since then, we never looked back!
Some of the benefits we found:
- Flexible setup and customisable features
- Useful Batch and expiry date tracking (saved us on a couple of occasions, having to do recalls on certain products)
- Support was detailed and helpful
- Integration with xero works very well

Cons

Not a lot of negatives, as a lot of the feedback has been converted into fixes and updates over the past 12 months. Its great to see DEAR systems listening to their customers and implementing changes:
- Look and feel was a little basic, but new facelift and appearance customisations should fix this
- Initial setup was difficult on my own, but once i connected with support, all integration and setup issues were dealt with.
- Does not connect with Bigcommerce Ecommerce solution any longer.

Source: GetApp
 

Matthew from Electromek
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

DEAR Systems is brilliant, relatively low cost software, perfect for small-medium business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

DEAR Systems is straight forward as it should be. But also handles the complexities required from our business such as multi currency purchase and sales, kit building and assembly of products with cost and labour breakdowns. Key features other software does not offer.

Cons

Not sure if it possible but landscape forms would suit us better, need to check with our rep.
Mail Merge takes some getting used to if not familiar.
Customisable Dashboard like Netsuite would be great!

Source: Capterra
 

Linda from Drone Go Home, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Dear Inventory Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company, Drone Go Home, buys off the shelf computer components and assembles them into a finished product along with our proprietary software. The items are relatively high dollar value sold either direct or through resellers.

The intuitive software for a moderately business-process / supply chain / computer-savvy person allows me to produce the most professional-looking automated sales quotes that will flow through to inventory of any company I've worked for including some mega-global companies.

Dear Inventory enables me as a pre-revenue, start-up business founder to to do much more than I ever thought possible without hiring experts in finance, sales, and inventory management because the software is as much about automating processes as tracking inventory.

I can manage multiple price lists for resellers as well as a direct MSRP list and quote against any of them.

Even though I have no experience in inventory management, I set up the system pretty much independently by watching tutorials and I am extremely hopeful and confident my business is well-prepared for the growth we expect to see soon. Without Dear Inventory I would be very concerned and stressed about how to deal with managing bills of materials and assembling products.

I also rely on my consultant, for advice on how to approach certain tasks when I just can't figure it out on my own.

Pros

Sales quotes, margin calculations, bill of material

Cons

Some things are little different for the US

Advice to Others

I am pre-revenue and highly recommend it now. Will update as I begin making sales and using the inventory portion. So far, very happy with the quoting function.

Source: GetApp
 

Sanjay from RussAir Technologies
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Excellent Features for SME Manufacturing Enterprise

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

1. Feature Rich- Im a SAP veteran with 14+ in Implementation out of which 6+ as a SAP employee in Solution Engineering. This product has features which will humble SAP too.
2. Ease of Implementation- For a SME, implementation is a concern for any ERP adoption. DEAR is easy to understand and adopt.
3. Customising of Documents is great!
4. Cloud SAAS- Adoption does not need huge capital usage. Easy go monthly payments help us SME companies to adopt.

We are happy to use DEAR.

Cons

1. Environment for Training and Testing system not there. During Adoption, this is a problem. We would like more flexibility for training and testing.

Source: GetApp
 

Melissa from Good Startups
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Sophisticated software that met every need + excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What really helped get me into Dear was the incredible level of customer support. At first glance at the software, I felt quite overwhelmed, however the sales support people help make it less scary and gave me the confidence to be able to adopt a new system into the business. The software features are so vast and covered every need and scenario in our production, inventory and consignment sales.

Cons

While I appreciate the thoroughness, there are so many fields of data to input, some not relevant or useful for our team, that it felt like a steep learning curve to understand it all. That's why I needed to contact customer support several times and also do a lot of self-study of their tutorials.

Source: GetApp
 

Martin from Terragen
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Oh Dear! This has made life much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to using DEAR about 18 months ago and it has been fantastic. It has made life so much easier for everyone across our two sites. The entire process from ordering to payment or through invoicing is very straightforward.

Pros

Transparent, simple, straightforward. Everyone was using the software with less than one hour of training

Cons

The dashboard information is in reverse priority order as far as I am concerned. So, I need to scroll to the bottom every time I look at the dashboard.

Advice to Others

This should be one piece of software that most companies could benefit from.

Source: Capterra
 

nigel from svaja ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Difficult to fault - Dear is Dear to our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Dear option was considered amongst others of the same ilk, but was ahead in some key areas. This and the fact that I was able to find a consultant to help us implement Dear was key. In fact Run Your Business Online (RYBO) are now experts in Dear capability and implementation. There has been a great deal of development in Dear's capability and customer service is really good. Hard to fault and I would not change. Integration with Xero is brilliant.

Pros

easy to use, feature rich and continuously improved

Cons

advance knowledge of changes and updates planned and some feedback on suggestion placed on the forum would be welcome. A dialogue with dear on the forum would be a massive incentive to add more requests

Advice to Others

Great system with good customer service and integrations mean it is as close to a bespoke system as you could wish. Worth spending some time and money on setting it up and can highly recomend RYBO in the UK to do just that.

Source: Capterra
 

Hayden from SMART Business Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Accountant who loves clients on Dear

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are an accounting firm who specialise in cloud technology. We love putting wholesale or other clients who require inventory on Dear. We have found that this is the best package to comprehensively look after our clients, where we know the figures are always correct.
The best aspect of Dear is the suitability for a wide range of clients, and how adaptive the features are. They're broad enough to suit clients across a range of industries, however, they are supremely suitable for all those businesses that hold inventory and need to record landed costs.
Very happy with Dear 11/10!

Pros

Suitability for a wide range of clients, functionality, syncing with Xero.

Cons

Some small aspects need to be tailored. Such as display of inventory by location at order screen. The way that auto assemblies are processed, and the BoM being displayed in the invoice as an option.

Advice to Others

The cost is reasonable for the product, and support team are quick to respond.

Source: Capterra
 

Paul from Sole Juice Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Superb Software & Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using DEAR Inventory for about 5 months and have to say it is first class. Very very easy to use and set up and works with just about anything. We have our stores on Shopify and its seamless

In addition to this I was very wary about email support being the primary method of support but have been astonished at the speed and quality of that method plus there is always the back up of a call should you need one

Currently looking at linking CRM's up to DEAR now to control customers

GREAT product though

Pros

Easy to set up
Fantastic support

Cons

Could do with the ability to link into more CRM's so that we can control customers externally but apart from that nothing

Advice to Others

Dont bother looking elsewhere this is the solution for your Inventory

Source: Capterra
 

Gareth from Cloudworx Accounting Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Dear Inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've set several clients up on Dear - including some who are "technologically challenged". All my clients love it - it's easy to use, easy to fix errors and the support is brilliant. I can't recommend this software highly enough.

Pros

It's easy to use and easy to correct errors when it is made

Cons

The advanced features is not as easy on the eye as the standard features. Reporting, while powerful could be better presented.

Source: Capterra
 

Roger from PrimePort Timaru Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Excellent cloud based service and application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The switch to Dear went well with good active support through the help desk. We are very happy with the functionality of the system. The integration with Xero was very easy to execute.

Pros

Cloud based and quick to adopt.

Cons

Need a better than rudimentary understanding of inventory practice.

Advice to Others

Thoroughly recommend for SME's

Source: GetApp
 


December 2016

December 2016

Best Service & value of money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dear Inventory is the best of the cloud Inventory Application for small and medium sized businesses, which allows integration with Xero, QBO, Ebay, B2B portal, Capsule CRM, Vend, Shopify including API.

Pros

Best Customer support with almost every accounting feature which is required for small business

Advice to Others

I highly recommend this to other who are seeking for cloud base inventory application, its one of the best in all aspects

Source: GetApp
 

Tim from GrowthPath, Data-driven profit growth
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Dear Inventory

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Currently Dear is the best of the cloud ERP packages targetted at small/medium sized wholesalers. It is well engineered, has the best API and by far the best interface with Xero. Financially it is very strong. Standout features are (a) mapping entities such as location, sales person or even custom attributes through to Xero tracking categories, fast interface, very well designed financials (retrospectively updates COGS journals if you receive and sell stock before processing landed costs or supplier invoices), good but basic manufacturing, tags, custom field sets, good permission details.

Pros

Broad functionality, fairly comprehensive API, flexible landed costs, outstanding Xero integration, two-way payment sync with Xero.
Customer support is via tickets. Support is usually within two hours. I have a few clients using Dear, this is based on quite a few tickets.But no phone support.

Cons

Does not handle overpayments very well; has not caught up with Xero's improvements.
Pricing is only USD even though it is Australian.

Source: GetApp
 

Mike from Southland Organics
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2016

May 2016

Powerful Platform, Horrible Service

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I was originally very pleased with DEAR and its approach to accounting integration. Seems to have all the bases covered. The additional manufacturing modules and the ability to customize receipts, invoices and purchase orders really sets it apart. Too bad the customer service is absolutely horrific. The support reply emails, when they finally do reply are very condescending in nature and they assume you should know the inner workings of their code.

Pros

Powerful features, accounting integration, accounting customization

Cons

The worst customer service of all.

Source: GetApp
 


December 2015

December 2015

Great Product

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I was looking for an inventory management app that worked with Quickbooks Online and was Apple compatible. It has been easy to use this far and is continually being updated.
I would love for there to be an option that allows for multiple users to access under one account. As it is now, each user requires their own account.

Source: GetApp
 

sandip from freelanceer

April 2015

April 2015

Magento integration

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

E-commerce Version compatibility issue is occurring every time like in magento.
Customer service is too bad worst ever i had in digital e-commerce media.
Promised to solve issue in less than 24 hours but unfortunately none email received from their side.
Their webservice calling are too time consuming.
Every time submit button take 3-5 minutes to save changes.
Look wise fine but functionality as mentioned didn't up to the point.

Source: Capterra
 


March 2015

March 2015

poor tech support

Product Quality

Product Quality
Quality

Dear systems tech support has really gone down hill since I started with them.

Pros

Great pricing and nice interface.

Cons

The support is so bad that I will be moving to a more expensive system just to get better customer/tech support.

Source: GetApp
 

K from Smart Nutrition

March 2015

March 2015

terrible customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Customer service is extremely rude. I scheduled a 30 min. training session and I was never called and I am a DEAR customer. I sent an email explaining that I never received the scheduled call. In return I was sent an email with a very brief explanation on how to solve my problem. This did not help at all because their response was not detailed enough. This is the second time I scheduled a session and did not receive a call.

Source: Capterra
 

Arnon

June 2014

June 2014

Xero Integrated, Well Priced, Cloud Based Inventory System

Product Quality

Product Quality
Quality

Our company are wholesale distributors of apparel, footwear and accessories. We moved to Dear Inventory as it was a well priced, cloud based, pay monthly (SAAS) system that integrated with Xero. Other systems we compared over the years that integrated with Xero were either too expensive, had huge setup fees, were limited to 50,000 sku's or didn't meet our other main requirement...
Aside from Xero integration, our other requirement was the ability to create multiple variations within one SKU, what Dear call Product Families. For example we have a style or sku, but need to be able to break this up into sizes and colours to be tracked individually. Without a system like their product families which automatically creates these variations, we would need to create on average 24 different sku's per style. Additional to this, they have recently adjusted their import system to include product families meaning that we are now importing 5000 sku's within hours; something that use to take us days.
We use this system daily for sales orders, purchase orders (generated automatically from back ordered sales orders which is brilliant!), picking, packing, despatching and invoicing. These processes are all well thought out and simple to use in my opinion. The system also has good multi level user access meaning we can setup our agents in the system to enter the sales orders themselves, yet limiting their access to other areas of the system that we do not want them to see.
I believe Dears greatest attribute is their customer service. They have an excellent response time (usually within 2 hours) and questions, requests or issues are resolved quickly. I thought perhaps I was just lucky with the service I had received but after reading other reviews on Xero's website, I realised I wasn't special :) Hats off to the support team.
This system is consistently evolving and I would recommend it to any company with similar requirements to our own. I also think it is extremely well priced and a g

Source: GetApp