Orderbot is an Order Management system that also offers inventory management, purchasing management, a wholesale B2B eCommerce platform, sales CRM and various other features. Their primary focus is offering a centralized multi-channel platform that consolidates all orders coming from multiple sales channels and marketplaces.
Within the system, users can view an “Orders” dashboard; this provides a view of both incoming and outgoing orders that can be filtered down, searched through, and color-coded. Order guides display what products are currently available to customers, what is visible on websites and marketplaces, and current product prices.
Orderbot is cloud based; this allows users to securely access the system from a browser anywhere there is internet connectivity. The system also offers mobile capabilities. Orderbot can integrate with different platforms for accounting, shipping, and ecommerce. Support is available by phone and email, and additional information can be accessed on their Wiki page.
Robert from Magic Forest, Ltd
Specialty: Consumer Goods
Nothing. 1. No manuals. The only possibility to train using Orderbot is to preview a series of on-line videos. The audio uses a non-native English speaker, and are poor, at best. Employees are expected to sift back thru videos each time they need a refresh on some operation.
2.Integration with Quickbooks is a problem. They claimed it was a ‘no-brainer’ with third party soft-ware but it never happened.
3.Double-entry of data. We were not told in the beginning that, to ‘get going’ required double entry of our sales information: once into Quickbooks, and the second into Orderbot, and operating Orderbot over a 2-3 week period to see if it was working properly.
4.The accounting part, i.e. matching up Quickbooks accounts with Orderbot accounts, was held out till the end. Ditto here on the 2-3 week double data entry to match the accounts up. I have post graduate degrees in math, physics, and chemistry. This isn’t rocket science, and it shouldn’t require one to implement. I was instructed to hire a ‘real’ accountant to make it all work properly.
5.They charge a monthly subscription fee from the beginning when the contract was signed, months before even being close to running.
6.The user-interface is not intuitive. Navigating between different modules within Orderbot, knowing where to click to get drop down menus or launch some action was all very tenuous, and felt like guess work most of the time. My team (three others) didn’t have a good experience with it either.
No manuals. Customer service was awful. We never received the operational product that they promised, even after months of trying and thousands of dollars.
I wish I could suggest a solution. Instead I was sold a mirage in the middle of the desert! There is certainly a need for a robust SaaS in the wholesale trade that can provide metrics for inventory, sales, and customer service at your finger tips. I am tired of the Excel spreadsheets...