It was great as it was a perfect software tool to manage a retail store.

I worked for a New Balance store who used RICS as their POS software for front and back of house operations. Being able to manage inventory, place orders, look up items and even track sales was just so easy with this software.

It did have some limits which could be more available now, but I don't work for that company anymore so I can't comment. I do know that it's older version was available for NB stores.

We have priced multiple other Point of Sale Softwares for the business but always come back to the ease RICs. It is an easy software to manage on the day to do with 2 of our employees/owners in their 60s and not at tech-savvy​ as the younger employees.

RICS has allowed us to run our store seamlessly. The reports that you can create make for great helping us manage our buying and our sales seasons. We have multiple users on it at different times, along​ with the POS itself running. We almost never have an issue. Our only issue was connecting it with our online Shopify site. We had to use a Middle man (Modern Retail), however, they just came out with their own connection software for online as well. We will be looking into this as well.

We wish it connected to Quick Books because​ our accountant runs data on Quick Books.

Ability to do multiple things. It allows you to create PO's, allows for (the worlds worst) inventory management, and gives you multiple store ability.

Product says its ideal for retail/inventory management but you can't even upload images of inventory-HUGELY INCONVENIENT. There is no ability to turn a product "off" or make it dormant if you no longer carry a product or it was a limited edition item- I don't want to delete it all together for reporting/look up purposes but I don't need it in my main inventory. Horrible look to the system- not easy on the eyes. Hard to search/look up inventory; I'd like a "cover all" search option added. not just by SKU or Brand or color or description. Rics just seems overall outdated.

It is great to know that each year we are able to work with a product that is stable and consistent in appearance and function. We have had minimal configuration issues when setting up and updating our POS Workstations each Halloween season. What few issues we do run into a rapidly resolved and then the RICS Tech team enables us to fix and manages those issues on our own if we wish. This helps us make the best use of our time in getting our workstations updated.

I have no complaints about the product of the technical support we have received.

Up to the minute access to our sales and inventory details. Great Customer Service. Also love that our vendors can upload information on SKU's and UPC's, saving us time and money.

Keeping up with technology is a constant battle although RICS does a great job of giving us new tools all the time. I would love to have a CRM tool built into RICS for marketing purposes.