Samanage Software


 

Samanage is suitable for companies seeking a help desk solution that offers IT service management (ITSM). Samanage offers comprehensive service desk functionality that helps your business respond to service requests, resulting in improved support. 

Samanage is cloud-based software offered as an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.

Samanage integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications.

Users can submit service tickets through either email or the powerful self-service portal. The portal empowers users to search for a solution independently using the system's configurable Knowledge Base; they can also submit a new request and check on the status of a pending issue.

 

Samanage - Reporting dashboard
 
  • Samanage - Reporting dashboard
    Reporting dashboard
  • Samanage - Incident manager
    Incident manager
  • Samanage - Service desk
    Service desk
  • Samanage - Asset manager
    Asset manager
  • Samanage - Service catalog
    Service catalog
  • Samanage - Risks tab
    Risks tab
Supported Operating System(s):
Web browser (OS agnostic)

350 Reviews of Samanage

 

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Software Advice Reviews (56)
More Reviews (294)

Showing 1-20 of 56

Patricia from ACHC
Specialty: Food / Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Review as a Requestor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have only needed to use this a few times as part of our work order system. I have found it hard to navigate at times.....although I have to admit I am probably not the most tech savvy. With that said, you might consider making some things more "user friendly".

Pros

I like the flow of the work order process.

Cons

I do not find all of it particularly intuitive.

 
 

Margaret from ACHC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

We love Samanage!

Ease-of-use

Functionality

Product Quality

Customer Support

Samanage is the perfect software for group communication! We use the "Incidents" feature the most as a way to request and track marketing work orders. Samanage allows for internal users to see all open work orders, as well as comment with feedback. It provides a great timeline/record for marketing tasks, as well as an archive for completed documents and projects. We

Pros

User-friendly; customer satisfaction data; clean layout & design; easy report exporting; incident filtering

Advice to Others

Get it!

 
 

Anthony from ACHC, inc
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

This software is fairly easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This program is easy to use. As a work order requester, I do not want to spend time to read the direction. It has everything I need. The interface is very intuitive that I do not have to read helps to understand what I need to do.

 
 

Barb from ACHC
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Samange Efficiency

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The software provides an efficient way to manage work orders.

Pros

Efficient and easy to navigate

Cons

Once an email account is created, it should store those email addresses so that you do not have to keep typing them in

 
 

Jasom from ACHC
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Great project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a contract designer, I am not in the office. My boss can easily assign tasks to me and give me all the content, deadlines and details I need in order to fulfill a design request. My boss is able to view the progress of the request without having to be directly involved by looking at the comment trail and proofs that I upload. I can easily communicate to the job requestor and stay on track. I wish more companies I work for had a job tracking software like this.

Pros

able to directly communicate to the job requestor, able to reply to responses via email, tracking, file upload, set deadlines and meet timeframes

Cons

changing categories, not able to change the order (from left to right) of the columns on the service desk

Advice to Others

This software is great

 
 

Rebecca from ACHC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Good for Work Order Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We do not utilize the software like most. We use it for our company to submit design work orders. It let's us easily manage our work load and keep everyone up-to-date on the status of their work orders. I'm able to easily make reports and set approvals and requirements for the requestor so we are able to get all of the information we need. Our requestors love they can reply to the email to leave comments. The only minor complaint I have is customization - like not being able to change the word "Incidents." Overall, I love that we switched to Samanage and love the customer service.

Pros

Ease of use
Customer Support
Training Videos
+ Project Management
Visibility to Users of Work Load

Cons

Customization of fields

 
 

Shawn from Sange de Cristo Hospice
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Samanage does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Samanage is a good product with a ton of features. We can track and manage our helpdesk tickets with ease. The user interface is quick and easy to learn. I like the ability to use it for many different departments in the organization.

Pros

Good interface, easy to pickup and work with. Customer emails look good. Customer support is knowledgeable.

Cons

No notifications for completed tasks. Service catalog can be difficult to setup correctly. Roles take a bit of time to dial in. Expensive

 
 

Lindsey from National Radiology Consultants
Specialty: Healthcare / Medicine

August 2016

August 2016

Samanage-All your needs rolled into one!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Samanage has been one of the best products I have implemented. With this software, I have been able to sort through my sea of sticky notes, and found a wonderful way to productively track assets, and help desk requests. Their customer service also rocks! Anytime I have a question, I can shoot an email or even a text to pretty much anyone on my Samanage team and they are immediately responsive to my need.

Likes Least

So far, I have found nothing about the product I dislike. It is user friendly and robust.

Recommendations

Samanage has excellent customer service, so if you are unsure of exactly what your needs are, their implementation team will help with every resource they have. When dealing with asset management and help desk needs, customer service for you is as important as customer service for your customers. Samanage outperforms each of their competitors.

 
 

Misty from Service Group
Specialty: Software / IT

August 2016

August 2016

Sleek and customizable tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love their willingness to listen to the users and make changes for the better.

Likes Least

There are so many options for customization, sometimes you can get lost. But I am not sure that is a bad thing.

Recommendations

Look at this product for a most suitable tool for your environment. You dont always need all of the bells and whistles other products have. Because if you look at Samanage, it can probably do the same thing.

 
 

Sean from Service Group
Specialty: Insurance

August 2016

August 2016

A right sized tool for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to understand interface and quick response time to concerns.

Likes Least

As easy as it is to tailor the tool to your needs within it's limits, it's limits are very definite. There isn't any unique ways to customize the tool outside of the provided features.

Recommendations

Explorer the single sign on options before taking the leap.

 
 

Danielle from Partners Pharmacy
Specialty: Pharmaceuticals

August 2016

August 2016

User friendly system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Sammanage is very user friendly and easy to learn. System design is set up so features are easy to find and understand. Learned to use the system in a matter of minutes because all of the features that I needed were easy to understand and right in front of me. Also I like the Dashboard feature as it lets me see all of the information I need in one place.

Likes Least

Ticket search is not in numerical order by ticket number.

Recommendations

Thoroughly use the software before making an evaluation.

 
 

Jordan from Oneida Total Integrated Enterprises
Specialty: Engineering

August 2016

August 2016

An amazing product that is in the top of it's industry.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Their support is amazing and they are friendly, helpful. The product is innovative and new features come out all the time.

Likes Least

That some of our community driven requests fall to the way side for more advantageous product updates. It would be nice for more feature requests to make their way into the final product.

Recommendations

Give Samanage a try. It's pretty awesome. It also has a new look and feel to it that is not "dated" like most other ITSLM products out there.

 
 

Karl from MRIGlobal
Specialty: Non-Profit

August 2016

August 2016

A great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Samanage brings together Service Desk with it's ticket system and service requests and IT Operations with Problem and Change Controls together in one system and it's supported by a company that actively listens to recommendations and requests and acts on them when the community recommends them.

Likes Least

the reliance on a third party for Active Directory integration. The process works, it was just cumbersome to get working and keep working.

Recommendations

We came from a system that was "popular" and evaluated a number of replacements. Samanage let us demo it and see what it had to offer, making it well work the time we spent checking it out.

 
 

Darwin from Partners Pharmacy
Specialty: Healthcare / Medicine

July 2016

July 2016

Efficient and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The hub customization is very easy and can be very informative. Product can increase efficiency due to simplicity. Easily pull up reports necessary to analyze efficiency. Vendor support is great.

Likes Least

The search function brings up items unrelated to searched keyword

Recommendations

Utilize the cloud connector initially which can help the end users utilizing the user portal

 
 

John from Scout Marketing
Specialty: Advertising

July 2016

July 2016

A great combination of Asset Management and Ticket System.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The integration of Assets and Tickets, plus the software agent keeping inventory automatically every hour. Support is great too.

Likes Least

I have nothing too dislike so far. Everything has been top rate.

Recommendations

Dive in and give it a try. They really thought of everything.

 
 

Ace from Partners Pharmacy
Specialty: Healthcare / Medicine

July 2016

July 2016

Perfect Service Desk Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This product is perfect for managing incident tickets. Very easy to export reports on demand.

Likes Least

There is very little to dislike about this product.

Recommendations

I would greatly recommend Samanage. It is low cost and it get's the job done. Able to export reports as Excel or PDF files.

 
 

Chelsea from Partners Pharmacy
Specialty: Healthcare / Medicine

July 2016

July 2016

Easy to implement and use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Live support is a click away, easy user interface, easy implementation, very little training needed!

Likes Least

Reporting needs a bit of improvement but they are already working on it!

Recommendations

It is a great tool for the price compared to the other more powerful options out there

 
 

Roland from ACL
Specialty: Software / IT

July 2016

July 2016

Great out of the box basic asset tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Very simple rollout, easy to search and to export inventory data

Likes Least

risks and vulnerabilities are not very usable to identify and mitigate outdated or forbidden software. Features need to be added and automated

Recommendations

Good basic tool for asset tracking if all you need is an inventory. We are not using the other features

 
 

Sam from Light
Specialty: Other

July 2016

July 2016

Great out-of-the-box solution that is also highly customizable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

We enjoyed how Samanage was ready to go out-of-the-box but also offers advanced features and is highly customizable. The service portal can easily be branded, without wasting hours.

Likes Least

I like most things about Samanage, an in-house LDAP connector would be excellent, but the company has found ways around this by utilizing third party companies. While I wish it was a direct connector, their solution still works well.

Recommendations

Test-drive all the software thoroughly. There is nothing comparable when it comes to quick deployment, out-of-the-box readiness, and the high degree of customization.

 
 

David from Western Wayne Family Health Centers
Specialty: Healthcare / Medicine

July 2016

July 2016

What a great software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love the logmein integration. The ease of use to put in tickets. Customization options.

Likes Least

Nothing 100% happy. If i have to put one thing it would be the logmein setup. its just that i had to call logmein to get the code for setup info samanage.

Recommendations

Go for it is all i can say. This solution is the best that ive found and have recommended it to other people.

 
 
 
Showing 1-20 of 294

Luke from Fox Rent A Car

May 2017

May 2017

Simple to use but could have more features to assist IT department

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The layout of the pages are very simple which makes the software very easy to use.
The ability to link items to incidents.
The service monitor on time it took for first response and to resolution.

Cons

When clicking on a requester's name, it only displays one number instead of both. Only displays both numbers when you view the request's full profile.

When you copy a paragraph from the web and paste it into Samanage, it looks correct. However, once you submit the message it adds a ton of new lines in different areas.

Not able to turn a private message to public

When using the search feature, there is no way to limit results to the specific page you are looking at.

Source: Capterra
 

Mark from Fox Rent A Car

May 2017

May 2017

Easy to use, powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Ability to track change history on records
2. Simple and powerful search capabilities
3. Strong out of the box reporting

Cons

Need better control on replying to incidents. We want users to communicate regarding their incidents only through tickets, not via email.

Source: Capterra
 

Kevin from FoxRAC

May 2017

May 2017

Working with Samanage for a short time. Very functional system, but does have some limitations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very easy to configure, setup and use. Great for integration with ERP or CRM systems. Keeps track of all communications, logs activity and allows easy communication with customers.

Cons

Needs a lot more automation capabilities. Slightly limited in that it can do basic automation, but for example if you want to sent something to the original ticket requester for an approval or response, the system breaks. I'm sure something like this would be on their roadmap to improve, but it is a hinderance in our organization.

Source: Capterra
 

Joe from SportsEngine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

A great source of truth for our assets. Great to have it in the cloud.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All of our assets were in one place automatically with full details on each item.

Pros

The info it gathers is great. We could tell every little piece of hardware connected to an asset and everything installed which was great. We also liked how it could give location based off of IP.

Cons

The deployment was a bit clunky. We had to get our own script and package the installer to deploy it via an MDM. The script on the help site didn't work right and it has you do each machine by hand.

Source: Capterra
 

Renee from BankTennessee
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

This is the ticketing system that my company uses and it is the best thus far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that I am able to check up on the status of my ticket through my e-mail.

Pros

I like that we can edit our incidents after we have submitted them. I like how the software notify me when there has been an update to my ticket.

Cons

Sometime, the software doesn't recognize my login information. After I contact my system admin, the issue is usually resolved.

Source: Capterra
 

John from Mancehster University

May 2017

May 2017

for the most part it is easy to use and customize to the information I want.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the combination of asset inventory, ticket system, and users and the ability to link everything together. It is also nice to have the solutions tab and the ability to control who can see what solutions to have everything in one spot.

Cons

I don't like that not all fields in the inventory are searchable and it doesn't seem to do relative searches for close matches.

Source: Capterra
 

Cyrus from campbell university
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Use of the product seems fairly straight forward. We have been using the application now for about a month. The ability to build your own knowledge base for your institution is nice and allows for custom instructions for your organizations needs. Customer service is great, We were the first customer to setup WSO2 Carbon for Single Sign on using SAML2 and it was a bit bumpy at first to get setup. I think that the support did the best but could have done a bit better of explaining what specifically they required. We eventually got it working and with no issues. The mobile app does not support the SAML2 authentication yet but was told they are working on this ability for their customers. So as the title indicates so far so good for the length of time for its use. I would recommend this product to others.

Pros

Ease of use and ability to create and share your own knowledge base articles for reoccurring issues.

Cons

Initial Setup for SSO was a bit cumbersome due to lack of experience using in our case WSO2 carbon identity services.

Advice to Others

Not much to say at this point we have just started fully using it.

Source: Capterra
 

James from Stand For Children

March 2017

March 2017

A solid choice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Samanage had all of the features our organization required. The implementation team has been great to work with.

Source: Capterra
 

Manohar from Mothercare Uk Ltd
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Very great tool for small & medium scale business. Customer support is always good.!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tool is very easy to use & navigate . Took very less time to understand right from day 1.
To be honest, the features & functionality are little limited comparatively than others. But at this price, this is great.!!

Pros

Easy interface for all the users.

Cons

limited featues, such as custom status fields for change, problem, & some reporting stuff.

Advice to Others

custom development can be added, so that organisations can develop their own forms, reports, fields etc.

Source: Capterra
 

Ted from Disney Studio Tech Support

March 2017

March 2017

Very Convenient and User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Samanage has allowed for me to start working in my second week of training. The interface (UI) is user-friendly and easy to use. Thanks Samanage!

Source: Capterra
 

Barb from Westmont College
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Smooth scheduling and interaction

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software interface is one of the easiest I have come across in my 12 years of dispatching tickets. It took no real training, very intuitive. I love having the categories page to fall back on in case a new category or subcategory is added. Feedback is simple for the end user which encourages users to provide feedback.

Pros

- Very easy to use
- Intuitive
- Checking ticket/incident history

Cons

- Less is more, but it limits some of the features of updating tickets

Source: Capterra
 

Curtis from Bank Tennessee

March 2017

March 2017

Samanage Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using the online service desk software Samanage for 3 months now and I must say this is more effective and simpler to use than the previous software I had been using.

Source: Capterra
 

Yogesh from Mothercare

March 2017

March 2017

Feedback for SAManage Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its worth using the tool for what its paid however the features is not user friendly for reportings etc.

Source: Capterra
 

Kaye from UNC-CH
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

More than we expected; Easier than we imagined

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are in the last days of our trial period for Samanage and the decision has already been made ...we NEED this application. All the inventory tasks work as expected; Installing the agent, exporting reports and editing data are easy and logical. Highly recommended.

Pros

Pushing the agents to the desktops was easy and logical. The QR codes are a bonus.

Cons

Nothing yet. We are migrating from a set of manual tasks and Samanage provides immediate access to data that would take a crew of technicians days to obtain.

Advice to Others

It should be advertised more.

Source: Capterra
 

Ellis from American National Bank
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

I'm a NOOB..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm new to Samanage and my experience to date has been FANTASTIC. For the price it seems to be well worth it.

Pros

Easy to use and administrate

Cons

difficult associateing SW Assets to tickets. Needed to create a Service Cat item for my Change needs.

Source: Capterra
 

Krystle from N/A

March 2017

March 2017

Samanage is Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I just started using this tool. It was really easy to learn and easier to use. I was immediately impressed with the user interface.

Source: Capterra
 

Matthew from Fox Rent A Car
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Great Service Desk Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We selected and implemented in 4 weeks. The migration to the new Samanage was virtually seamless for our user base.

Pros

Easy to implement, built in portal, and asset tracking

Cons

Portal does not have an Alert messaging and limited workflow tools within the app.

Advice to Others

This is a great tool and with a small/lean team, it makes it easy for the entire team to track.

Source: Capterra
 

Stephanie from RevLocal

March 2017

March 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I like the layout. It makes sense and is easy to use. Currently the only thing I would suggest to change is I don't like how when your mouse rolls over the top left menu and automatically opens it. I would rather just like to click on it when I need it. Sometimes it pops open when I don't need it to. Other than that, so far, so good! I don't know much about the back-end of things, but when adjusting users, I hear that you cannot delete an old account, so when we were making some changes there were a few bugs to work out. That's all for now!

Pros

The ability to manage issues in a way that can be tracked.

Cons

The apparent issues setting up permissions.

Source: Capterra
 

Devin from OneWeb
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy Navigation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This whole system is new to me as a new employee for my company, but I truly appreciate how easy it is to navigate the system. It's very organized and intuitive. Great product!

Pros

Great organization of the website.

Cons

Haven't really found any qualms about the software yet, but I don't see any issue.

Source: Capterra
 

Tom from Toast Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Excellent System - Got us up and running

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Samanage has been a huge help getting out IT environment off the ground. We need a simple, configurable system that we could quickly get into and start running tickets out of. Samanage has been excellent for this. I will always recommend this product to small IT organizations and organizations that need a fast and easy to implement solution. Their support team is fast and responsive, the support chat functionality in the tool is the best implementation of a chat tool I have seen in any product.

Pros

Fast and easy to configure

Cons

Could use some more customization of tables and routing fields between records- but that's a pretty high-end request and Samanage does basic ticketing very well.

Source: Capterra