ServiceWise by TechExcel is a comprehensive service desk solution that offers a single solution to manage help desk, employee self-service, knowledge management and customer service and support. With ServiceWise, organizations can optimize and automate IT help desk processes by utilizing the solution's IT project management, configurable workflows, reporting, dashboards and more.
The cloud-based system is easy to use and maintain and supports ITIL software standards. It offers LDAP integrations and its web-based API allows for integration with companies' existing systems. It can be scaled and tailored to meet the needs of a number of industries, including the public sector, education, healthcare and more.
ServiceWise includes a customizable self-service portal, and end users can report issues and request service, as well as access help documents. Any email sent from the portal automatically gets logged as a request.
ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers complete reporting, with list, trend, summary and distribution reports that can all be customized.
For companies looking to streamline IT help desk activities, ServiceWise offers an out of the box solution that is both flexible and powerful.