C2 ATOM is a IT service management solution that offers flexible deployment options. C2 ATOM and its service desk features are built around filtered service catalogs, and can be customized to meet the specific requirements of a company.
C2 ATOM is an ITIL-framed solution that can be offered for call center, IT support, help desk, web self-service, customer service and support, along with asset and knowledge management.
Within the system, email and analytics tools like reporting and dashboards are integrated to measure performance and IT services' efficiency. Automated workflows and business rules allow for the automated assignment of tasks, transparency of process, and sequential operation of tasks regardless of the process. API Rest allows for interaction with many other types of systems.
C2 ATOM is typically recommended to companies with more than 20 employees. It’s a good fit for businesses in many industries, both B2B and B2C.