Fleetmatics WORK Software


 

Fleetmatics WORK is a web-based field service management system that allows businesses to conveniently store and track customer information, invoices, inventory and service history records. The core features of the solution include fleet and workforce management, job scheduling, dispatch management, invoicing, quotation and reporting.

With Fleetmatics' WORK, businesses can see the availability of their drivers and the time slots available for booking. The solution also includes a quoting feature, which allows users to create tailored quotes for their customers. The entire data is hosted in the cloud, which offers automatic updates, unlimited storage and increased capacity.

Fleetmatics WORK offers robust reporting capabilities, allowing businesses to generate various reports including job report, client report and performance report. The solution also offers Android and iOS enabled mobile apps for sharing job details with the field workers, sending service completion forms to back-office administrators, getting directions and more.

Fleetmatics serves companies of every size in the field service, telecom, oil and gas, home service, or delivery industry. In addition, Fleetmatics also integrates with a number of accounting platforms including QuickBooks, MYOB, Saasu and Xero.

 

Fleetmatics WORK - Client management
 
  • Fleetmatics WORK - Client management
    Client management
  • Fleetmatics WORK - Dashboard
    Dashboard
  • Fleetmatics WORK - Inventory
    Inventory
  • Fleetmatics WORK - Mobile job details
    Mobile job details
  • Fleetmatics WORK - Mobile scheduling
    Mobile scheduling
  • Fleetmatics WORK - Scheduling
    Scheduling
Supported Operating System(s):
Web browser (OS agnostic)

60 Reviews of Fleetmatics WORK

 

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Software Advice Reviews (54)
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Showing 1-20 of 54

Britania from Integrity Maintenance Solutions
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Inefficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that I am able to dispatch my technicians. I like that they receive a text message that I can customize. I like that there is a map view.

Cons

My techs all speak Spanish and the system had too many "windows". I would be best if the information was provided all on the screen that was pulled up. Instead, I had to teach them what each thing meant and many times, it still was hard for them to find it. The photos take too long to upload. Instead of saving us time, it took us longer, so many techs wouldn't use the feature which defeated the purpose of why we got it. Too expensive for only 5 users.

 
 

Lydia from AMC Services Inc
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

HVAC Comp used for 2 weeks only.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work in the office of a small HVAC Company and we used Fleetmatics Work for about 2 weeks before switching to a different dispatching software. Although this program was set up nicely and had a very good-looking app for our techs, it had several problems on the office's side. We also use QuickBooks Online and Fleetmatics did not sync up easily. We had to go through our entire customer base and change all sub-customers to be their own customer, which caused other problems with invoicing as well. Although it was a nice program, the problems we had with it working with QuickBooks made it unusable for us.

Pros

Great customer service, good app for techs

Cons

Does not sync well with QuickBooks

 
 

Andy from Westbow Construction Group Ltd
Specialty: Construction
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Oversold & poor organization from at their company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product was definitely oversold when we first looked at it. They make it sound like it can do whatever you need, but in reality, they try to find workarounds that end up being time consuming, or just don't fit at all with what we were trying to do. Everything in the software looks clean and polished, it's simple to do things like adding customers and creating jobs, but the process of linking service requests is complicated, the terms they use for jobs and tasks is not easy to figure out. It just is not user friendly for anyone with only basic computer skills. The smartphone app looks on the outside like it would be very useful, but it doesn't have even half the functions of the software on the computer and some important functionality is completely missing from the smartphone app. Once we reached the point where we realized it didn't work for our employees needs, the customer service reps appeared to "lose" E-mails, they don't communicate with other departments and their accounts payable department is disorganized and slow to respond. We've just had an all around poor experience with the software and a terrible experience with the company.

Pros

It looks pretty and they're willing to spend as much time with you as you like when implementing the software to explain how everything works.

Cons

The software doesn't have any flex room to adapt to people's needs. You would need to tailor your company to exactly function alongside the software limitations.

 
 

William from Norel Service Co., Inc.
Specialty: Safety & Security
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Fleetmatics helps reduce costs and increase revenue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have utilized Fleetmatics in a number of ways - first is to minimize drive times for our technicians by 'grouping' calls and determining which technician is closest to a customer site. This is very critical when emergency calls occur during the normal day.
It also helps reduce fuel costs as we can monitor the speed in which the various vehicles are traveling and take corrective action on inefficient fuel use.

 
 

Gordon from G. James Trucking, LLC
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Very good software program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A good program to use. Great functionality. Good all in one program. We use it a lot.

 
 

Sherry from Doing It Right Roofing
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Fleetmatics Work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using Fleetmatics Work for the past year. I am pleased with its functionality but wish the customer support was more helpful.

Pros

Tracking of projects, sync with Quickbooks for invoices and payments.

Cons

I wish I could cater the program more to our Company's needs.

Advice to Others

Use the trial period to work with the programmers and make sure it meets your needs and can be catered to your Company.

 
 

Wes from Zimmerman Sales & Service
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Customer Service is absolutely horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been with Fleetmatics for 5 years now and every year there is always something that changes. It goes from the rates doubling to the change of account reps. You never have anyone to talk to and they always have to call you back and you are lucky to hear from them for a couple days. The customer service part absolutely is the worst I've seen in any company. We've been in business for 50 years and this is by far the worst company we have ever been partnered with. Would not recommend them to anyone. And to top it off, I had canceled my account last year and still get charged everytime units are up and never get my account rep to answer or return my call. DO NOT SIGN THE DOTTED LINE FOR THIS COMPANY. There are so many hidden fees.

Pros

Units seem to be reliable.

Cons

Customer Service and account reps.

Advice to Others

Look elsewhere. Fleetmatics wont get done what youre wanting to do unless you want to be on the phone every month with them.

 
 

Erdem from Midwest Foods Inc.
Specialty: Transportation
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Track your employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product for distributor companies. You can track your drivers and give the customer ETA's, track unloaded miles etc. Highly recommended it. The only downside is their trackers are not fully compatible with hybrid cars. Our prius was having errors after installing fleetmatic device on it.

 
 

Daniel from Midwest Foods
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Doesn't do what I was promised it would

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wanted software which will enable our mobile engineers to complete 'paperwork' on a tablet and to have a back office database of customers, site,s jobs, etc.

This software cannot do what I want.

Pros

It is easy to find your way around. It seemed like a good price at the time I signed up - there's a reason for that!

Cons

I have lists of things this software doesn't do, below are just some of them:

Can't have more than one job sheet/form. That's ok they said, you can have unlimited questions on one job sheet. However, you have to have all of these questions on every form even when it's not relevant.

You're in the list of jobs, you have it sorted into the order you want, you've excluded archived jobs, etc. you've changed what columns you want to see, you go to another screen, say the diary, you go back to the job screen, and your choices are gone, you have a whole list again.

You receive part of a purchase order, but you can't show this on the system. You can either receive an item or not. You can't get around this by adding two lines of the same item as it just overwrites the first entry.

You can't pick a site address for a delivery address on a PO.

Fields for POs are limited, there's not one for a delivery contact name and number.

You can't have different layouts for purchase orders,...

Advice to Others

Stay away find different software

 
 

Michael from Champion Equipment Sales
Specialty: Construction
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2017

January 2017

Fleetmatics Work for my company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had Fleetmatics Work for 2 years now and I can say with all honesty that it's a great product for anyone that manages field personnel. It's easy to use for my guys and on the admin side, it's a great tool to run more efficiently on the billing side.

Pros

My techs can get tickets signed in the field which expedites billing to my customers which lead to running more efficiently.
My techs have the ability to take photos from their IPad and upload them straight into the job.
The technicians also have the ability to send the customer both the invoice and report before leaving the job site and the customers love that

Cons

I cannot run a report and separate job types to see which area of my business is doing better or worse than the rest. This is a tool I really need to run my business and I hope Fleetmatics implements soon so I do not have to look elsewhere.

Advice to Others

If you have field personnel and want to run more efficient thank this is the CRM for you.

 
 

Anet from Shred Connect
Specialty: Safety & Security
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Deceptive - Coercion - Smoke and Mirrors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like many reviews, here I experienced a great sales pitch and I qualified for a special "waive" for them to integrate my current form and customers into their system. This took way longer than expected and my one-page form, turned into a 3-page form, needless to say, I couldn't use it. When I tried the using the scheduler, I learned the many limitations it had and that I had to output a report that looked like it was programmed in the 80s. The software they claim works with this system didn't happen. After 2 months, I just found more limitations and gave up. I also saw that they do a sneaky auto-renew. When I tried to cancel, they would not let me and a year later are still bullying me. Multiple attorneys in trying to recover what they think they are owed.

Pros

Part of the UI is easy
Helpful in keeping customer records

Cons

Calendar Feature - you can't see your jobs from a calendar view
Report Scheduler - report output for route equired extensive formatting

Advice to Others

Run do not get "locked" into a one-year commitment. There are many cloud alternatives where you pay as you go. You will find that what the sales person tells you does not match your experience.

 
 

Dan from AHS Plumbing and Sewer
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

WORST BUSINESS EXPERIENCE EVER!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was sold on features that they could not actually provide and then I could not cancel the contract! They will not cancel, even though you have valid complaints and do not wish to cease using them.

Pros

NONE

Cons

A Complete Rip-Off!

Advice to Others

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 
 

William from JIT-EX,LLC
Specialty: Transportation
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Not ready for the trucking Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is perfect for fieldworkers that do services calls or installs. It is not quite ready for the courier or trucking market. There is not a lot of flexibility in customizing the program. They can add all the extra fields you want, but they are not searchable in the system. It is really just for simple data collection. The program does work good for people in work vans out in the field doing installs, service calls, and parts replacement. The tracking software that integrates with the system works fantastic. It is a separate entity, but the two really work well together. If you are in the service industry, this software is top notch.

Advice to Others

Don't expect big customizations. When you demo the software, what you see is what you get? Things can be added in custom fields, but nothing you see in the demo can be changed or taken away.

 
 

Robin from Gwyndows Window Cleaning
Specialty: Property Maintenance
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Don't Buy This Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The sales pitch "demo" is really great. I was promised this product would do everything I needed it to do and more. It is on the more expensive end of fleet/service software but I figured if it did literally everything we needed it to do, it was worth the money for the time it would save us. I was very hesitant to sign a year contract up front and shouldn't have.

The first red flag was that it took literally 3 months to get my data (and then not even all of it) transferred from our old system to the new one. Apparently the implementation team is very busy. But they kept charging me, despite the fact I couldn't use the software because my data wasn't in it.

Things went downhill from there. The last piece of bad news from Fleetmatics Work is that I attempted to cancel the automatic contract renewal via phone, and was told it was canceled via phone, and of course it wasn't. After sending a detailed email CCing my attorney, they did let me out of the renewal contract, but didn't refund me that month's payment (including the a hefty "renewal" fee).

Pros

It's online.
The IT department is very polite.

Cons

Just a few:

Sales guy said I could run reports for commission pay for my employees. I cannot. I had to buy another software to do that.

I was told I could import all of the data from my previous application. I cannot. I’m stuck having to use both applications because a lot of the data that was imported was jumbled and things like pricing on jobs is missing.

I was told this application synced seamlessly with Quickbooks. It doesn’t. DO NOT sync it with QB if you charge sales tax. I’ve had to manually delete all of the invoice data in Quickbooks costing me hundreds of dollars.

Fleetmatics is very frustrating to use. The implementation team had to give me several work-arounds to make it work for my business. One of them requires us to make multiple “jobs” for every actual job which creates a logistical nightmare and it takes a lot of extra admin work. This is because you cannot invoice with the taskworker, only with the fleetworker.

The phone app is not intuitive. For instance, you have to not only hit “save” but also “update” to save anything on an estimate and you can only update one thing at a time. If you try to change the description and then add an item without saving and updating first, when you go back to the estimate the description is gone. Then, after you hit “update” it kicks you out of that estimate and you have to sort and re-find the estimate to add information. This is something that yes, I can work around. But it’s very frustrating and takes so much longer. The phone app also crashes a lot. Often enough I started saving everything I do in notes and then copy and pasting them to the app hoping they’d be there when I get back to my computer.

I cannot use the new version of Fleetmatics at all, because if I open a job there’s no scroll bar. Also, the system automatically changes the time of the job to 5 hours later in the day. I repeatedly asked for a fix for this to no avail.

Advice to Others

Do not purchase this software unless you need just basic functionality and don't mind paying a high price for it. If you are thinking about purchasing it, I would push them to let you have a free trial so you can see how slow and buggy it is. Make sure you get everything they promise you it does in writing. And don't sync it to Quickbooks if you charge sales tax. It will create a nightmare.

 
 

Marina from Active Security Group
Specialty: Locksmithing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Managing Jobs and technicians in real time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find the product easy to use and the job management capabilities are great. Fleetmatics also integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing / cash flow. I think it’s an excellent system. Every system has its limitations but, that’s to be expected. With what we use it for, Fleetmatics works very well!

Pros

I find the product easy to use and the job management capabilities are great. Fleetmatics integrates with our MYOB accounting software and that works really well for us. It helps us to keep on top of our invoicing to then increase cash flow.

Cons

Possibly that we don’t have the level of customisation that we need for our business i.e contract pricing

Advice to Others

Not particularly. We just find that with Fleetmatics we can manage our business in real time. Because the system is online it’s especially useful when it comes to technicians working on the weekend and reducing overtime payments.

 
 

Devon from RMS Services
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

New User

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I am still very new at using the product. As far as my experience, it has been user friendly.

 
 

Nick from Kelair Inc
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Fleetmatics Works Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the past month and a half I've been working with learning the fleetmatics works software as well as fleetmatics reveal. This software is definitely ideal for those starting a business and would like to keep track of their fieldworkers. Although i do feel that this software is not for every industry.

I'm in my mid 20's and can confidently say that I'm technologically inclined and learned this with a fast paced manner. This software can be easily learned by younger generations but I'm finding it very difficult teaching our older office administrators how to use this management system. This goes as well with the mobile app.

Pros

Has quick respond time on uploading and saving. There are multiple ways to do one specific task, so there's not just one way to navigate through the software. You can set specific restrictions on certain fieldworkers/ admin controlling their ability what to see on a specific job dispatched to them. The implementation team is very patient and will schedule as many training sessions as needed to learn the functionality of the software.

Cons

Customer support is not great. Takes long to respond back. Needs time to learn how to use for older people. The implementation data process can be tedious and is not accurate even when put in the requested form they ask. I suggest correcting any mistakes yourself through the program after all data has been imported

Advice to Others

This is great for starting out business's. If your a company that already has been well established the transitioning process can be harder than those starting off fresh. This is not something that can be transitioned withing a day or a couple of weeks. It takes time to learn but once learned it will substantially improve and increase productivity.

 
 

Neil from ABC Waste
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Fleetmatics Integrations ability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fleetmatics is useful as dots on a screen. From an operations standpoint and a fleet maintenance program, it is useless. They need to work with an on-board camera company to integrate camera systems. They need improvements on ability on the shop side of operations; ability to create and work order and PO Orders and track them through process. With Verizon buying Fleetmatics, I do not see these issues changing because Verizon is a individual service company and is not focused on business like ours.

 
 

Betsy from CRYSTAL CLEAR WATER
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Fleetmatics... Don't do it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not a good experience at all, they do not stand behind their word at all, customer service leaves you with a bad taste in your mouth. All they really care about is getting you to sign up for their free trial and when it doesn't work because it really doesn't ... they give you so much run around to cancel.

Pros

None, needs a lot of improvement

Cons

Dishonest Representatives

Advice to Others

Yes, don't fall for it

 
 

James from keller manufacturing
Specialty: Manufacturing Equipment
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Everything I could have wanted and more, easy to use easy to navigate and tutorials by the handfuls. The customer service reps are great. Teams all over the country, never called and gotten a voicemail! Needless to say I'm impressed.

Pros

Versitility

Cons

Nothing I've run access to date

Advice to Others

I would call the guys at Fleetmatics, 5 stars in my opinion

 
 
 
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