HouseCall Pro Software


 

HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and serves a wide range of industries, such as landscaping, cleaning, plumbing, electrical and more.

HouseCall Pro allows companies to forego paperwork in favor of digital automation. It offers features such as job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

Customers can book services via the HouseCall mobile app, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.

 

 
Supported Operating System(s):
Web browser (OS agnostic)

333 Reviews of HouseCall Pro

 

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Software Advice Reviews (117)
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Showing 1-20 of 117

Andrei from Hexagon Metrology
Specialty: Manufacturing Equipment
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Housecall Pro for the everyday use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a very productive software.

Pros

I think that the variety of services, the ease of use, and the amount of information that is provided, makes this software very powerful.

Cons

I believe that if this software could process payment through the software, it would make it more appealing to users

 
 

Lacarris from Maid Service
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

HR Nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The only reason I can think that these guys are getting such great reviews for an incomplete product is that they are either false or other people arem ostly just using the CRM feature which is pretty Standard.

Pros

Nice layout

Cons

This company is going to ruin you if you choose them to help run your business.

GPS Tracking - False
Timekeeping System - False
Merchant Services - False
Scheduling & Dispatching - False

This company is in their Beta Testing Phase and they only have 3-4 Customer service reps working each day to address any concerns you might have. The GPS Tracking system will allow your employees to still time. The Time Keeping System will get you in trouble with any Labor Board and will help any employee win a lawsuit against you. Marketing system is non existing. Merchant services is non existent.

 
 

Mark from Avalon Property Services, Inc.
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Easy to use and set up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good product for the money. We looked at systems that had much more then we needed for a much higher price and this system, though not built specifically for our business (commercial janitorial) is flexible enough to work for us at a good price point.

Pros

Easy import of clients, mobile app, great customer service and follow up. desktop version is very robust and easy to navigate. training videos on-line are plentiful and very easy to understand

Cons

App needs a little more functionality. Need to have another option for non-office users to be able to create jobs but not have access to pricing. Would love the ability to write on photos when adding to notes/photos section.

 
 

Kim from The Termite Detective
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good option for small service business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is an affordable option for small businesses. It's a great tool for managing a growing customer base. The text notification to customers is a definite plus. Customers are organized by email address, which can be a bit cumbersome is you are doing business with another company with multiple locations. All in all, a good value for the money.

Pros

Affordable for small businesses. Makes scheduling appointments easy. Texting notification to customers is a definite plus!

Cons

Desktop version is a bit clunky. Groups customers by email address. Sometimes can be slow to switch screens on desktop view.

 
 

Elizabeth from Excelsior Air LLC
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent customer service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CSR was unbelievable during our implementation; not only providing answers to questions, but making suggestions for best practices and organization of data before I even performed some of the sections/steps. Their library of help articles and recorded or live webinars is already amazing, but their chat support is incredible if that is a more practical learning/Q&A resource for you. HouseCall Pro's level of personalized service and commitment to reliable, timely, competent support is absolutely unparalleled. This is one of the main reasons we chose them, and we could not be more pleased with our decision. Quickbooks integration was seamless and even though our data needs a lot of cleanup, the HCP team has been quick to suggest easily understandable and helpful solutions to make that job as efficient as possible for us. Do not hesitate to work with the HCP team; you won’t be disappointed!

Cons

A few things we wish the system had (reminders/alerts for employees on calendar, ability to create/dispatch/schedule from one screen, etc.) all seem to be in queue for eventual development, so it feels less frustrating than an answer of something like "sorry, we don't support/have that." We love HCP's communication and welcoming of feedback on things us as customers would like to see modified or developed.

 
 

Steven from Conyers Electrical Service
Specialty: Electrical
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Glad we went with house call pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how easy the system is to use and how well it keeps track of all our day to day operations and customers love it.

Cons

I hope that the check in and check out will come with GPS tracking when our employees use it other than that its better than I expected

 
 

Serina from Totally Awesome Maids
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Plenty of Features, User Friendly & Awesome Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The sea of features HouseCall Pro has to offer has benefited our small residential cleaning company tremendously. We started off with pen & paper but now almost everything is accessible at a click of a button.
Invoices, customer database, job history, Quickbooks integration, and even realtime SMS notifications to our customers while our team is deployed to their homes, it's all been nothing but easy.
Great, awesome program for an Totally Awesome Cleaning company

Cons

No cons. If you ever find yourself in a strut with the program, just send a message over to the blue bubble and you'll get a quick response with either a solution or a promise to send your request over to their engineers. They are always open for improvement, and are great at helping you out the best they can.

 
 

Susie from Green Room Cleaners
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Housecall Pro is AMAZING!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every day, I think to myself how glad I found Housecall Pro. It has helped with almost every aspect of our company

Pros

I love the Quickbooks Integration, the ease of scheduling jobs and assigning to employees and the excellent customer service.

Cons

As with any new software, it takes a little time to figure out the best way to schedule stuff for your company but the customer service is very helpful.

 
 

Anibal from Maxx Force Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since day one I signed on they have made it to Mendez changes to the software. Satisfied with the service but can use some updates and changes.

Pros

Very easy to set up customers and appointments. Awesome that you don't have to use a different software for credit card processing.Awesome that you don't have to use a different software for credit card processing.

Cons

Does not have automatic text reminders for customers on their next scheduled appointment. I cannot set up reoccurring appointments on mobile app.

 
 

Karen from Coastal Tree LLC
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Coastal Tree Housecall Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I through away for software that could not work for me and my crew.
Liars.

Pros

Easy to sign in
Estimate and invoice easy
Other than that they are bad.
I would not recommend lied and said I could get a refund if it didn't work for my company if I paid for a year.

Cons

Changing estimate to job does not clear from calendar. Customer history has to go in and out of to obtain
Messages only go to one person.
Bland invoices and estimates.
No second-page terms page could be fitted. Can't get a refund although I was told I could if I paid for a full year. Liars.

 
 

Craig from All Pro Door Repair
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Has helped a lot with scheduling jobs that are more then a day or two out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can look up history, see where techs are to schedule more jobs(or not). When a customer calls inquiring about past jobs, it's easier to find...and mobile, not so frantic when not at the office

Cons

We are a weird group, so sharing with all of my techs isn't an option. Some of them run their own crew and are my competition as well as my technician

 
 

Adam from Plumbing
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Awesome Software !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using HouseCall Pro since the beginning of our business. HCP has helped build our business into what it is today. Everything from scheduling to payments to customer database, it has helped us and our customers have a grand experience !!

Pros

We love the ease of use and the many functions that HCP offers and helps run our business on a daily basis !

 
 

JR from Like New Carpet Care
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

House call pro rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The "on the way feature" lets our customers know we are in route to their home with just a click of a button.

Cons

Their server can be slow on occasion. Nothing major but have to put something for cons, overall love this app.

 
 

Cameron from Warsh My Windows
Specialty: Cleaning Services
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Long time User Review!!! Love this App and Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have been a user since House Call Pro went national with their service. I don't have anything but good things about the company itself and the app/software!

First, the app is for the phone works flawlessly and has improved so much since I first started. (aka awesome development and customer service team behind the app).

The latest feature that I love is the employee time tracking feature! They can clock in and out right in the app! and the report for that is simple and user-friendly! I have 1 employee and looking to add another and this solves that huge time tracking issue I was having because they listen to their pros.

Now that doesn't cover what my customers have said to me about how they like all the notifications and email reminders and text alerts and so on and so on. This adds so much value to my company. Communication with customers is I think #1 in service based business' and House Call Pro knocks it out of the park!

Also great customer service. Great development speed. They are always getting feedback from their pros and using that to put the more requested features to the top of their development roadmap. I love that and have seen it over and over again the past 1.5 years or so I have been using the app.

Cons

Cons? I would have to say no Ipad native app. However, they have made changes to the web portal so it is touch screen friendly and you can still use the mobile app as well just zoomed in. But the web portal through the browser on my iPad works well, I just know it would be snappier as a dedicated app. BUT I also know adding another version of the app would slow overall development of new features as a whole so I am understanding.

 
 

Jennifer from Avalon Property Services
Specialty: Cleaning Services
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

What We Were Looking For

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall i like this app, and i would definitely recommend it. We saw a couple of other apps that were maybe a little more robust, but they were very pricey. This app is great, and also very affordable.

Pros

The app is very easy to use and learn, which came in handy for us, since a lot of our staff isn't very tech savvy. It is also visually appealing, which is always nice.

Cons

There are a lot of things that you can do, and i have not gotten the chance to go through it all. I seem to not be getting alerts for jobs in our calendar that are coming up (might be settings thing, or user error lol)

 
 

Luis from Nav-Ex Cleaning Services
Specialty: Cleaning Services
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Must have for small business or one person operation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We have been using HouseCall Pro for over a year now and we love it. As an owner of a Residential cleaning company and 30 employees, HouseCall Pro has helped us tremendously with scheduling, customers reminders and billing, tracking time and employees routing from one centralized software. The onboarding was very easy the staff at HouseCall was great. The other thing I like about them is how responsive to new ideas they are. This is by far the best service software out there.

 
 

Nicole from American Chimney
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

10/10 would recommend to a business looking for an all-in-one CRM

Pros

From dispatch to billing and everything in between, this cloud based CRM is absolutely fabulous. It has lifted a HUGE burden off the office as we went 100% paper free for all service.

Cons

It would be helpful to be able to email customers directly within HouseCall Pro, and have a more organized notes section rather than one long thread

 
 

Terry from Revive & Restore Cleaning.
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Amazing change for our business!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It allows me to take care of multiple things in one location. Time saver!!!! The software lets me spend more time on marketing.

Cons

The only issue that I have would be the way you add customers. I would like to see a better flow when you are adding someone.

 
 

Rick from First Choice Pest Control, LLC.
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I'm still in the beginning stages of using the product but it seems really functional and it will be a great tool for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support has been amazing! It has been a big help!!

Pros

I like the enroute messages to the client! It gives them a heads up as to when we will be there. It eases their mind as well!

Cons

I would like to see a way where the contact and confirmation of the appointment could all be done within HouseCall Pro.

 
 

Michael from Repair Express Mobile Nation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Bad customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

I don’t recommend their service to a demand business. The online booking system is very hard to use and they don’t willing to fix it even with an extra $$. I waited a week and a half for an answer and never help me to improve my business.

 
 
 
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Showing 1-20 of 216

Garry from Oro Valley Lighting and Electric

August 2017

August 2017

We looked at most of the programs on the market. Housecall Pro is simply the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Housecall Pro is equivalent to hiring several office staff. We can't imagine how we ran our business without it. Considering the cost, it would be dumb not to have it. We tried most of the other applications and nothing came close. These guys really understand the needs of our business. Our customers love it too.

Cons

Can't think of any real cons! It would be nice to have the ability to upload photo's into the services and materials database. This would give our techs and sales staff an easy way to show our customers the items they are considering purchasing by eliminating the need to jump out of the application and search for the correct photo elsewhere on our tablets or smart phones. It would also help eliminate confusion and subsequent billing errors while preparing final invoices. A picture's worth a thousand words!

Source: Capterra
 

Lisa from Futureway Mechanical

August 2017

August 2017

Great software for businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly once you get the hang of it. It keeps all the customers organized and it's very efficient. It saves the history for each job and all the pictures. I am able to print off my invoices using the envelopes linked to the size which makes it very simple. I love that it links to Quick Books. Customers love it. They like how they know when the technician is on their way, starting and finished, and they can track them. The app makes it simple to pay online with a credit card. Overall, I'm definitely very pleased with the software and app for our business.

Cons

Working out some kinks with how it links to Quick books.
It's takes more time to schedule then using the iCloud calendar, but is definitely more efficient, so that's still a pro.

Source: Capterra
 

Sabrina from Future Maids Cleaning Service, LLC

August 2017

August 2017

Great Product, Keeps me organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of scheduling, dispatching, collecting payments (knowing who has and hasn't paid), reports, communication with customers, one click mapping

Cons

It doesn't put the correct tax collected into the correct category. In Texas we have multiple components and with housecall you only have one. So, it doesn't sort the tax correctly.

Source: Capterra
 

Andre from Brown's Discount Carpet Care LLC

August 2017

August 2017

Nothing compares. We do not need to type 100 min characters to explain the experience HCP IS awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything... i do not need to type 100 min characters to explain this software, awesome is enough

Cons

No card swipe, even with the scan it take time to type. Other than that HCP is a great software program.. the ease of use is refreshing. (P.S. if you use any of my review for promotions We would like 20%) no kidding!

Source: Capterra
 

Anthony from WilkinsCarpetCleaning.com

August 2017

August 2017

Marshall Robinson when above an beyond to show us the behind the seen w/HCP! Truly Phenomenal :}

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everything was simplified. From adding new account to exporting of existing clients. We love how you can communicate with the client to closing the sale an accepting payments. Also the ability to e-mail clients.

Cons

Not being able to add the ap to our social media channels. I have another online business and the use of Social Media is how I drive traffic to our landing pages BUT without the additional charge.

Source: Capterra
 

Garry from Stat Carpet Cleaning
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Housecall Pro is a great organizational tool for my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Housecall Pro really helps my business stay organized. Prior to Housecall Pro I used a mixture of paper invoices and spreadsheets to stay organized with my schedule, jobs, and customers. Housecall Pro allows to do everything in one application. The other big advantage is the affordable price. As a small business that has only been in operation a little over a year you learn quickly that it takes time to get your business running in a way where you and the business are both surviving. It is always nice to work with companies that understand small business.

Pros

Housecall Pro application is so easy to use. You can easily schedule jobs, look up customers, and review job history. This is all included and much more at an affordable price!

Cons

I think a monthly payment plan (at-least for startups) and maybe a trial period would boost awareness and be helpful for small businesses. The functionality of the application is spot on.

Source: Capterra
 

Shawn from Hylian Handyman

August 2017

August 2017

A great package from a great team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All the important features without unnecessary fluff. Specifically estimates and job tracking along with customer management.

Cons

I'd like to be able to add multiple emails per customer. Other than that it's practically perfect for me.

Source: Capterra
 

Mario from Squeaky clean window cleaning

August 2017

August 2017

Amazing results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the fact that it gives me a customer database that links with QuickBooks it is mobile friendly and it helps me keep in contact with my customers

Cons

Sometimes it could be a little bit difficult to figure out how to use the software but I managed to get by

Source: Capterra
 

Tammy from Arise Plumbing Service LLC

August 2017

August 2017

Very professional in the presence of our customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is tied in to quick books. Easy to use, easy for the customer to sign their signature, easy to take payments.

Cons

Not being able to send a photo of our employees to the customer on the text we are on our way. Would be nice

Source: Capterra
 

Charles from Chuck's Heating Cooling Refrigeration Co.

August 2017

August 2017

Is a very good invoicing program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a no brainier, very easy and nice to work with, and forgiving, if I do something wronge, and its pretty good to work on cellphones, too especially for old man, that can't see good. The phone app is lovely.

Cons

Can't receive check payments for direct deposit, of course a 2 day waiting period is a drag, and at least a app to figure out payroll amounts.

Source: Capterra
 

Zavier from Top Gun Exterminating Services
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

HouseCall Pro is just what i have been looking for. It really keeps me on point.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I really like HouseCall Pro. what a great app. I refer the app to all of my business connections. There is so much I can do before I get to the client. It was well thought out during the designing stage.

Cons

So far there is nothing I can say that I don't like about the app. It has everything I need to run a successful business, and stay on top of my paperwork.

Source: Capterra
 

Bill from Triangle Gutters

July 2017

July 2017

Huge Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this product is how easy it is to use. We use it for all of our scheduling and to keep tabs on when we last visited a job. It also has an added bonus of having an app for all of the employees to use. This is great because it shows when a job was started, how long they were there, and when they left.

Cons

I think the online customer service could be better.

Source: Capterra
 

Maribel from Shooting Star Cleaning
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Super easy to use I love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That my clients have access to it and keeps updating with awesome features for both the provider and the client.

Cons

Price wise is crazy specially for a starter the has to pay out of pocket. Other than that I love it.

Source: Capterra
 

Dean from Action Steam Cleaning
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Awesomeness!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy automation for customer notifications for scheduleing and completion. My customers love it. I do too

Cons

Not any review links for customers to rate and review us. I send out an email with a ratings and review link. They rarely click it. I need a txt follow up for them too rate and review me.

Source: Capterra
 

Ronald from Williams& Fogg Heating & Air Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I'm very good dispatch app and very helpful to keep records by hopefully it merges and QuickBooks on

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have 10 phones and it's better to use this app than the way we were before or just sending text messages to our technicians in the field and helps us keep track of things better and how many jobs have been completed and who's not and is completing their jobs and the amounts of money and a good portion of the bookkeeping for part as well

Pros

It keeps my job and from information together better than before and I like the History part and it can pull things for my Quickbooks account I hope that it merges back into my Quickbooks account as well

Cons

I thought just recently that every entry was numbered and some of the ones that we put in in the very beginning wasn't complete information and so I have to have all of them Complete because they were jobs but I don't know the dates when they were put in and that's very important and I just text support about that no help

Source: Capterra
 

Kevin from Pipe Dreams Plumbing Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Absolutely amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves me a lot of time! I can schedule via my phone while working under a sink, print invoices while in my truck, see my monthly income boss sitting at my computer, or even check my schedule while sitting down to dinner.

Pros

Easy to create and schedule customers, keep track of invoices, amazing customer service, and updates to QuickBooks automatically for me! Works great on my phone, tablet, and desktop.

Cons

A few differences in software between PC and mobile. Takes a little time to get used to, but well worth it!

Source: Capterra
 

Mary from Young Electric
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Awesome dispatch & CRM marketing tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves time and efficiency

Pros

We only enter the customer info ONCE - then it flows to calendar, estimate, job, Quickbooks & thank you postcard AUTOMATICALLY! The dashboard

Cons

I wish I had a little more control at the Admin level. It's an all or nothing view for my office team.

Source: Capterra
 

Mike from QuikDry carpet & tile cleaning

July 2017

July 2017

Overall great. A couple of minor improvements would make it great. Custom phone # tags are a must!!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use. Well thought out and logical. ADD THE CAPABILITY TO MAKE MORE THAN TWO NUMBERS AND BE ABLE TO ASSIGN CUSTOM TAGS!

Cons

The inability to program a text reminder down the road for the next service, this should be a no brainer!!
No custom tag capability on the phone numbers and having one email screw up making two contacts. Example: John smith has an office AND a house (shocking that someone who owns a business also lives in a separate house!!!! AND uses the same email!!!!). These are some VERY OBVIOUS oversights when this software was designed. MOST FRUSTRATING is that when I mention this to customer support they agree that these are the most common complaints. FIX THESE ISSUES and your software would be a 10 out of 10.......PERIOD!!!! Hopefully someone at housecall reads this and actually figures this out. I guarantee someone else will come along with these capabilities and your software will be outdated. ( remember Blockbuster Video). Otherwise I love the software.

Source: Capterra
 

Uryss from Red Brass Plumbing & Drain LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very pleasant & easygoing from beginning to end no sales pressure, and everyone was so helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A more professional company image,more organized employees,more time, happier customers and employees

Pros

It's given me more time to focus on building my business. It's streamlined my business and organized everything and everyone

Source: Capterra
 

Kaitlen

July 2017

July 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is so easy to use; I had a question for customer service and they responded promptly. Very good app

Source: GetApp
 
 
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