mHelpDesk Software


 

mHelpDesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects of their field service business from a single, centralized system.

mHelpDesk has multiple features to support a field service-oriented business, including integration with QuickBooks for accounting (and offline mode, which allows technicians to continue using the software in areas without the internet or cell reception).

Since it’s entirely web-based, mHelpDesk is accessible on any mobile device with Internet access. This allows field techs to access all the necessary information about a job right from their mobile device, saving time and eliminating the need to call back to the main office. mHelpDesk also provides complete visibility into staff schedules, helping to dispatch and alert field employees.

Work orders are customizable, allowing organizations to create work order templates that make sense for their business. The system also integrates with any unique company website, providing fully functional widgets, forms, and login boxes.

 

mHelpDesk - Reports
 
  • mHelpDesk - Reports
    Reports
  • mHelpDesk - Service items
    Service items
  • mHelpDesk - Invoices
    Invoices
  • mHelpDesk - Estimates
    Estimates
  • mHelpDesk - Home
    Home
  • mHelpDesk - Work orders
    Work orders
Supported Operating System(s):
Web browser (OS agnostic)

438 Reviews of mHelpDesk

 

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Software Advice Reviews (189)
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Showing 1-20 of 189

Ryan from Constantine Construction and Farm
Specialty: Lawncare
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Ease of Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was looking for a lower cost tool to help me in my landscape business for preparing estimates and keeping customers organized. Mhelpdesk does just that. As a web-based application, you can take it with you where ever you go.

Pros

Pretty self-explanatory. The support folks are great to work with and you have many levels of knowledgeable staff that will help you along the way.

Cons

It does not have a budget tool attached to do job costing and see how you are doing financially with customers

 
 

Heinz from Gameroom Superstores
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Good service software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

My service department really likes this app. It provides most of the information they need.

Pros

Lots of custom fields. Integrated with android maps makes finding a customer simple.

Cons

Difficult to generate custom reports. Customer will do this for you, but would be better to be able to generate one on the fly myself.

 
 

Ted from HE Electric
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Good software growing in capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

A good product that needs to continue focusing on the needs of the users-- could be a super robust program and I think it is getting there.

Pros

Good for client info, scheduling, historical info at sites, etc.

Cons

Not a very good time tracking system-- we use Tsheets for that as it is more robust for PTO, Holidays, job reports, etc.

 
 

Bradley from Elite Outdoor Designs
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Increased productivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is great software. It has truly helped increase our productivity. It is easy to track jobs now and has decreased the time it takes to collect on a job significantly.

Pros

The customer service is fantastic. If we call or email them with a question they respond quickly. This software is customized to our needs and as our business evolves they are able to tweak the software to meet our ever changing needs. It is great for tracking leads, estimates, jobs, invoices and payments. We also use it to assign crews to jobs and get them the information they need for the job.

Cons

This software doesn't have a good way to track employees hours for payroll. There is a makeshift way to do it but is not as efficient as the rest of the software's duties.

Advice to Others

This is great software. I would recommend paying the additional cost of having them set it up for you. We did the premium package and they continue to make changes and tweaks to meet our needs. Well worth the money. You will make up for the cost of this software quickly as it makes your business run more efficiently and able to give in the estimate, invoice, and collect quickly and accurately.

 
 

Michael from HealthTech, Inc
Specialty: Information Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

mHelpDesk a solid tool for MSPs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

mHelpDesk has been a welcomed addition to our operations. In vetting the product it was challenging getting accurate information about how we wished to use the tool. We integrate it with QB and use QB Advanced Inventory for our inventory mgmt. It has been challenging getting the functionality we desire from the inventory module through the mHD UI. Since rolling it out, the core functionality is working well. The enhancements specific to our operations have been less successful. The fact that the mHD team is constantly gathering feedback and augmenting functionality makes me more confident that we will eventually be able to use it as we intended to use it from the onset. The forthcoming API is a big part of this.

Pros

Easy association of work orders with easy to produce estimates & invoicing.
Customizations are easily achievable via a user facing settings interface which is quite intuitive.
Support has been very responsive to our requests. We may not always get the answers we wish we would get but support is quite robust.
mHD is always gathering info from the users and adding functionality. We are greatly anticipating the API.

Cons

No API.
the user defined fields are just free text fields. You must export a CSV to use the data.
It would be much more helpful if when I enter the mileage from the field techs I could then run a mileage report.
The customized report interface is lacking. You cannot query the DB directly.

Advice to Others

Do you own R&D. Do not rely solely on the info you get from mHD sales. Before you buy, put the time into understanding how you will create your workflows. Pay close attention to how you organize your job types and statuses. Make sure you think your workflows all the way through to reconciliation. Use the support forums and consistently request the functionality you need.

 
 

Andrew from Hauling
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I worked with the representative from customer service and technical support and he was fantastic couldn't have been any better he was patient with me he answered all of my questions and guided me through the steps that I needed to follow.
Thank you so much guys

Advice to Others

If you want to simplify your business sign up with this company

 
 

Alex from Green Air Care
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Average software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

For the money you pay, its ok. Very slow.. A lot of bugs... Constantly freezes //

 
 

Megan from CR Refrigeration
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been using Mhelpdesk for just about a year and we love it. It is easy to use and has everything we could need! Im a huge fan of the fact that the company takes recommendations of what improvements clients wish to see within the program. Over the past year we have seen many updates. We had tried a couple other programs before deciding on Mhelpdesk and this one is by far the easiest to use, whether you are a tech in the field or dispatch in the office. I highly recommend the service!

 
 

Corey from Handyman Advisor
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awesome Software, Amazing Staff, Highly Recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I run a home improvement company and needed a solid CRM to stay organized, write estimates, save job details and bill customers. I tried a few and eventually came across MHelpdesk... I've been using it for about 6 months now and it took a little time to get rolling, but they helped me every step of the way. I just upgraded to their unlimited plan so I can scale my business and my encounter with one of the sales agents prompted me to write this review. He was incredibly helpful, fast and professional. It's not too often that you call a company in another state that has employees that are sharp, well spoken and bend over backward to help you.

Pros

Geo tracking is cool. Being able to charge credit cards without having a separate merchant account is another really awesome feature. The entire system is user-friendly and simple.

Cons

No complaints at all.

Advice to Others

Try the demo and you'll be hooked.

 
 

Mauna from GSS Electric Inc.
Specialty: Electrical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Perfect fit for someone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It goes without saying that what works for one, will not work for all. That being said this system offers multiple features that you can adjust and turn on and off. The system syncs with Google Calendar and QB, but is not seamless - for me at least.

Pros

This is system offers great costings on projects. It allows you to preset wage rates and the cost behind it, along with separate misc items.

Cons

I have not found any way to generate a time sheet. The most simple of things - but no easy way to make a time sheet.

Advice to Others

What ever system you choose, there will be aspects that work for your company, and those that you think will not. I suggest forcing yourself to try to use every feature - of any program, instead of just using one aspect. Case in point - the last system we used, we didn't upload an item catalog because our team felt like they could manually enter their material easier than the headache of keeping the catalog up to date. Number one reason why everyone didn't enter in their material - it was too difficult. Jump in completely.

 
 

Michael from BELL'S APPLIANCE SERVICE, Inc
Specialty: Home Appliances / Electronics
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Solid Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is a very manageable and organized software. I have used 2 others and they are not nearly as good. You can do so much with the software to keep track and organize people, work orders, invoices, all in one place. There have been a few issues on the software side but they have been resolved by customer support when possible.

Pros

Very well organized. Customer service is friendly and helpful.

Cons

Sometimes the software kicks you out of a work order and will not save correctly.

 
 

Alisha from Eagle Pipe & Mechanical
Specialty: HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Best value for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software has the best value for new companies.

Pros

Job costing, estimates, invoicing, payment built into emails so customers can pay right away

Cons

Would like to see a few more features, better inventory management

Advice to Others

Try to get it when it's on sale.

 
 

Chad from Benjamin Franklin Plumbing
Specialty: Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Didn't use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I use SkyBoss and am very happy with it. MHelpdesk is for a single man shop who wants organization. Get a better program if you want to grow.

Advice to Others

Shop around

 
 

Jason from Professional Carpet Care
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Didn't work for us

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Couldn't make it fit to the specific needs of scheduling for our commercial accounts.

Pros

price

Cons

lack of cutomization

 
 

Hal from Naturally Clean by Nancy
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Almost There

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The customer service provided by this company is outstanding! They seem to all take personal responsibility for their clients like they own the company!
The only issue we had was the recurring jobs capabilities and 99% of our jobs are recurring. Really hated that the system would not work for our cleaning company!

Pros

Customer service

Cons

Just the recurring jobs issue

Advice to Others

Give them a look when choosing software

 
 

Sean from InBody
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Decent for the cost but has its bugs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall mhelp is great for the price. For the most part, you are able to customize to fit most of your needs. Has all of the features we need like multiple issue types, creating estimates and invoices though the ticket. You can also have estimates approved though email as well as collect payment online. For what you pay, you really get vast amount of features and custom options which is easy to setup.

The only major issue I have with them is their interface. It lags and is unstable. The response time is unstable and can take several minutes to respond and load the page. Some people may think that its not a big deal. However, when you have a customer on the phone and you are trying to open a service ticket, it can become quite annoying for both us and the customer.

Pros

Customization
Price
Options offered
easy to setup

Cons

user interface
system lags frequently
slow and unstable page response time

Advice to Others

Overall its a good product. But beware, the system can lag and it will, frequently.

 
 

Samuel from Still Plumbing and Mechanical LLC
Specialty: Plumbing
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Good product probably great for a multi man shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Customer support is easy to get into touch with and eager to help

Pros

Easy to add jobs and customers

Cons

Expensive but i am a one man shop for a larger shop it is probably much more affordable. a lot of informatiion still needs to be manually input but once again I'm a small shop.

 
 

Michael from Brantworth Mechanical
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Horrible system for what you pay for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our company has been using this software coming up on 9 months now. We have invested countless hours in labour to enter all of our inventory and cost it accordingly, only to have it not transfer properly to our accounting software. We pay more for this system than that web based accounting software, which we were told this field software would eliminate down time and work order errors. But its quite the opposite. I find myself in the office until the wee hours of the morning trying to export our invoices for the accounts only to find that products that have transferred without issue in the past, now no longer exist in our product and services.
There are many other factors of this software that frankly are not worth beating your head off the wall like I have, ie, time sheets are still not integrated, costing sheets don't work the way they should. (actual cost vs. quoted or estimated cost), rules within the accounting system are not picked up by this system until the invoices and products have already been added to your products and services list (" quotation marks for example") but you only find this out when its time to export to the accounting software does this software tell you. After invoicing has been done and after you have been paid. Meaning you have to go back into all you work orders, invoices, and products and services and change them, before you can try again.
All in all SAVE YOUR MONEY, or if you are looking for a field software that will actually save you time and money DON'T PICK THIS ONE, MHELP DESK is the worst system that I have ever had to use.
When you do get a hold of customer support, the same old answer is given, "We'll bring it up in our TEAM meeting and discuss with our programmers"
USELESS

Pros

NOT ONE!

Cons

TOO MANY TO LIST

Advice to Others

RUN, POINT, CLICK, in the other direction. SAVE your money.

 
 

Brandy from eBoxLab
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

MhelpDesk Customer Happiness Specialist

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

A Customer Happiness Specialist has been great to work with he is very persistent in figuring out my texting issue. I appreciate all his efforts very much!

Advice to Others

Ask for Nathan

 
 

Layne from the patch boys DC
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Fairly Easy to Handle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am happy that I can run my whole business including take checks and credit cards with one program. I had 3 programs to handle these before using Mhelpdesk.

Advice to Others

Please try it and see that it can simplify your life