NetDispatcher Software


 

NetDistpatcher is a cloud-based system for field service companies that was developed for both office staff and those out in the field. It’s used by professionals in landscaping, HVAC, manufacturing and other verticals. The system has tools to help users navigate through the sales process, place work orders, dispatch calls and invoice for work. It also offers a module for customizable reporting.

NetDispatcher’s scheduling and dispatch tool offers drag-and-drop capability and real-time dispatching. Field users can view their jobs for the day, update orders for invoicing and more. GPS tools give office personnel the ability to track who’s out in the field, and where.

NetDispatcher provides a customizable sales reporting tool called the Closer. Within this module, users can access a summary of sales projects; performance data by month, quarter and year; and a breakdown of lead status by week.

The system can be accessed from any device, desktop or mobile, with an Internet connection.

 

 
Supported Operating System(s):
Web browser (OS agnostic)

17 Reviews of NetDispatcher

 

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Software Advice Reviews (3)
More Reviews (14)

Showing 1-3 of 3

Dallas from McIntyre Crane & Rigging Ltd
Specialty: Construction
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Required to prepay, They did not deliver and no refund

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

They have ignored ALL requests for any sort of reimbursement. I could not use their software.

Pros

Looks great and there is no shortage of YouTube videos. The person I spoke to from Houston was very friendly.

Cons

They promised it would do what I was asking for. After prepayment of over $6000 and them taking months over their timeline I learn it can NOT do what they said.

 
 

Aldo from MEXICOM LOGISTICS
Specialty: Transportation
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

NET DISPATCHER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

very nice software, easy to use and useful for day to day activities.

Pros

user friendly

Cons

costly

Advice to Others

buy this

 
 

Blake from Garden View, Inc.
Specialty: Lawncare
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Never got off the ground - buggy software full of 'custom service charges'

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process.
-Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up.
-DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation.
-They promised new development and functionality such as inventory functions that they never released
-The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $$$$ in special programming costs.

I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.

Pros

if it worked properly the feature set seems nice

Cons

- reports are VERY basic
- extra fees
- didn't function for us

Advice to Others

Beware of this underdeveloped software solution, there are others out there at better prices and much more effective. I spent 9 months trying to get this software integrated for my company and eventually had to give up. Tons of promises were made to me about what the software would be able to do but it fell short over and over again. I invested in special programming on top of the monthly fees despite the fact that it was not ready to be rolled out. I spent months debugging the software as we kept finding issues that needed correction and provided bad data. After investing in them we had to give up, and that doesn’t include the countless hours lost trying to make it work.

 
 
 
Showing 1-14 of 14

Chris from What Cleaning Ltd

January 2017

January 2017

Netdispathcher Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the word go we were assigned very competent personnel who had to quickly grasp an in-depth understanding of our business; required processes, protocols and implement these into the Netdispatcher system. All in all a good experience with great ongoing support. Highly recommend.

Source: Capterra
 

Emily from CleanAll
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2016

July 2016

Netdispatcher Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Netdispatcher is your answer to a bespoke service management platform. We manage over 100 staff using Netdispatcher. All our leads,orders, jobs sit nicely on the built in CRM. From there we schedule with drag and drop. The team at ND listen to all our requirements and provide a real time link with our staff in the field. We then automate our payroll and invoicing with a link to Sage . No more paper timesheets!

Pros

The flexibility to build your own platform and grow your system as ideas come to you on how to save more time.

Cons

Standard fields can't be deleted in forms, this looks to be sorted in the new Version 3.

Advice to Others

Brilliant customer support and great consultants to get the software without the huge cost.

Source: Capterra
 

Yousuf from Qatar Limousine
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

Limousineonline transportation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Experience with uber same as pick &drop service transportation use this software customer &drivers

Pros

Customer trip requast

Cons

Pick &drop

Advice to Others

Yes

Source: Capterra
 

Ryan from Prescription Landscape

February 2015

February 2015

NetDispatcher review - By Vesa's request

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pro's: CRM/dispatching/invoicing all in one

Con's: Limitations working with accounting, product is a little broken up mainly due to connecting with accounting, missing an app, price (most expensive product on the market by almost double)
Training was extremely poor and rushed due to location of ND (we had to create all of our documents)

Source: Capterra
 

Paula from Prescription Landscape

January 2015

January 2015

Operations Manager

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm really excited to see where this program will take us and everything we can get from it. The beginning stages were difficult but I'm beginning to see the results and where we can go with this program.

Source: Capterra
 

Sami from Pohjolan Pintamestarit Oy

January 2015

January 2015

Pocum Business Managment Solutions

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use all of Pocum solutions and we are more than pleased. Maybe the best feedback is that some of our staff supposed that Pocum is custom made just for our needs, because there is all what we need and its so easy to use.

Source: Capterra
 

Brad from P3C Technologies LLC

January 2015

January 2015

Never met a more flexible software company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Most software vendors want you to align with what they think best practices are. Netdispatcher is built to align to whatever your process / needs are. Their solution can adapt to what you need it to do, gather info you need to gather, and store things you want to see. It can be aligned to your processes. That is a big deal in any software product....

Source: Capterra
 

Raymond from Dynamics Southwest

January 2015

January 2015

Top-notch dispatch software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use.
Despite that, it's a very powerful and effective tool for managing the fleet of vehicles and the service jobs they perform day in and day out.

Source: Capterra
 

Richard from Prescription Landscape

January 2015

January 2015

Faster speed

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The system is hard to learn at first but once you get used to it it gets easier. I hope that the speed gets faster because half my time is waiting for things to load.

Source: Capterra
 

Mitch from Prescription Landscape

January 2015

January 2015

NetDispatcher

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Aids in crew management and billing turnaround time.

Source: Capterra
 

Aapo from Mediayhtio Bermuda

December 2014

December 2014

Great product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to report stuff and generate collected data. Especially like the sales and client management.

Source: Capterra
 

Anna from Lingo5

December 2014

December 2014

Good Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Jobs, orders, and invoicing could not be easier. Very user friendly and I love the mobile. People at the customer service are very friendly and response quickly. Tech support resolves things quickly.

Source: Capterra
 

sanna from sovelto

December 2014

December 2014

value for money

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to work with and wide variety of features. Return of investment is very good.

Source: Capterra
 

Seppo from Numeron

December 2014

December 2014

Sales and Client Management - The Closer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use NetDispatcher's Sales and Client Management. It helps us to focus our sales activities for right customers at the right time. User interface is great.

Source: Capterra