ServiceBridge Software


 

ServiceBridge is a complete field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn care, cleaning services, pest control and many others use this system. ServiceBridge also offers two-way integration with QuickBooks Online.

ServiceBridge features an interactive map to customize driving routes, prioritize jobs, track departures and arrivals and more. Contracts, service agreements and invoices are all stored securely online, and they can be quickly emailed to customers as PDFs.

The system is compatible with Windows, Mac, iPads and other tablets. Technicians can access job data, customer information and capture photos and signatures while in the field. The system offers an offline mode, so if techs are working in an area with limited connectivity, they can sync data once an internet connection is re-established.

 

ServiceBridge - Franchise management tools
 
  • ServiceBridge - Franchise management tools
    Franchise management tools
  • ServiceBridge - Native Android and iOS apps
    Native Android and iOS apps
  • ServiceBridge - Complete tasks in bulk
    Complete tasks in bulk
  • ServiceBridge - Locate technicians on map
    Locate technicians on map
  • ServiceBridge - Convert paper forms to digital
    Convert paper forms to digital
  • ServiceBridge - Barcode scanning functionality
    Barcode scanning functionality
Supported Operating System(s):
Web browser (OS agnostic)

86 Reviews of ServiceBridge

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Susana from CUBE CARE
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

FORGET IT !!!!!! NO CUSTOMER SERVICE !!!!!!!!!!!!!! HORRIBLE !!!!!!!!!!!!!!DONT DO IT !!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

great software!! well, the software itself is great, the people behind the software are not very helpful, they will be quick to jump at the chance to take your money but if you need something for them. expect to jump thru hoops. they are rude and slick out the mouth. my staff told me but I did not believe it ... until I had to experience it for myself.

Cons

Buyer beware... they do not care about you. if you have a problem you will be emailing back and forth with them there is not such thing as a phone number you can call and speak to someone, I was planning of moving from Service CEO to service bridge ... But the only thing they are is a bridge... there is no SERVICE FORGET IT!

Source: Capterra
 

Maegen from Whirlwind

March 2017

March 2017

Great Tool for Service Companies

Ease-of-use

Functionality

Product Quality

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Value for Money

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We have been using ServiceBridge for a few years now and every month they continue to improve functionality and features!

Source: Capterra
 

Mikayla from Critter Control
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

General Concepts are Good

Ease-of-use

Functionality

Product Quality

Customer Support

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There needs to be a way to delete things from this program. If you even accidentally click the wrong thing or modify a reoccurring work order they will never go away. The only answer that customer service can give you is to mark it as cancelled. There needs to be a way that things can be permanently removed.

Pros

It allows a company to easily have a status of job between office, technicians, and customer.

Cons

You can't permanently remove something and the mapping feature does not work.

Advice to Others

If you try to plan a route it gives you the longest possible route not the most efficient.

Source: Capterra
 

chuck from quality irrigation inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

service bridge software

Ease-of-use

Functionality

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Value for Money

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We needed a new software platform for our lawn sprinkler company i found service bridge through quickbooks its worked out very well for us. The customer support is good and the functionality of the software is excellent. There was a slight learning curve involved but they helped us out with that.

Pros

paperless office

Cons

i want my techs to be able to write invoices

Advice to Others

i want my techs to be able to write invoices

Source: Capterra
 

Dorothea from T3 Computer Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Great product and easy to use! Helps with organization, team awareness, job recall from previous work. Easy to use. Keeps it simple, yet effective. Great place for pictures as well.

Pros

Ease of use

Cons

wish it did more!

Source: Capterra
 

Travis from House Pro
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy to use field software with a nice mobile app

Ease-of-use

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Value for Money

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Service bridge is easy to use and comes at a reasonable price. Custom reports, custom fields and other information is easy to add to make the software fit your process. Its great for service work orders.
There are only 2 reasons I can't rate the software 5 stars.
1) They frequently add new features (which is great) but don't enable them unless you send a request for a very specific feature. Most of their features are very intuitive and require no real training but there has been multiple times where I've talked to their customer support and heard "oh we just need to enable that on your account". Its also been very hard for to get a full list of features that can be enabled for some reason. I'm not sure why they don't just set all accounts for all features as a default like most other software companies.
2) The software has a very limited sales presentation capability. It has pictures with comments which are great but there isn't a way to offer a customer product/package options (like good, better, best) within a single work order or estimate. You can create multiple estimates for the same customer but it becomes confusing and difficult to present to a customer. They offer custom forms which are nice except reports can't be created from data entered into a custom form. For some strange reason its also not possible to cancel work orders than have been marked won, which can create confusion for our accounting and installation departments.

Pros

Custom fields are very easy to add, reports are very easy to generate, and the software is easy to use.

Cons

All features aren't enabled by default. Limited sales presentation features.

Source: Capterra
 

Tim from Critter Control
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

difficult fro old guys

Ease-of-use

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I'm not very computer savvy, so the change to this product has been difficult, but I've not given up ...yet

Pros

mobility, can be used anywhere there is internet

Cons

Time to get used to using it

Source: Capterra
 

Colleen from Critter Control of New Jersey
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Great dispatch/CRM system. Once all of the features & functionality is rolled out it will be even better!!

Pros

Fairly simple & straightforward system. Easy to train new employees on the system.

Cons

Not all of the features are operational at this time.

Source: Capterra
 

Dawn from Protec Petroleum Services Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Protec Petroleum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Daniel is great to deal with. Couple of quirks that are hard to get past based on being an online system.

Pros

Ease of changing invoices & editing information

Cons

Goesback to beginning page everytime you edit customers, does not go back to previous screen

Source: Capterra
 

scott from azalea surgical products

January 2017

January 2017

pretty good but could be improved

Ease-of-use

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we have been a user for over a year. still needing changes to your system. calendar default view. document access. my manager has a big list

Source: Capterra
 

Joseph from Wildlife Management Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Not bad, could use a few tweeks

Ease-of-use

Functionality

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Value for Money

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System works but would be nice to receive intructional videos for technicians and ability to view work assigned to other technicians.

Pros

Mapping and being able to view job history

Cons

Unable to view jobs if assigned to other technicians

Advice to Others

Morw instructional videos for how to best utilize different features

Source: Capterra
 

Jessica from Solatube
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

A customers experience

Ease-of-use

Functionality

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Value for Money

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Value

I was brought in to Service Bridge when we first started with them. I can only speak to the start up process. We were all excited for the program and were given great training. There are endless possibilities for the program but takes time to build them custom to what you need.

Pros

Calendar tasks and picture notes

Source: Capterra
 

Corey from Truss & Son Plumbing, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Servicebridge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Servicebridge has made our company run smoother. Communication is easier between office and service plumbers.

Pros

the ease of using

Cons

sometimes slow on updating

Source: Capterra
 

Kevin from The Brothers that just do Gutters.
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Growing Pains

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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ServiceBridge has helped us overcome many of the field service issues we were experiencing before going digital. The software works nicely on the iPads in the field by allowing us to attach notes, custom fields, pictures, diagrams, and so much more. Jobs can be clocked in and out in the field and the customer can sign the estimate on the spot right on the iPad.

The biggest challenges we faced all had to do with matching our workflow with their software or vice versa. The ability to schedule work crews, for example, was something completely to inept to use in the beginning. We had to use an additional CRM called ServiceCEO to get what we needed on the scheduling side. Through continual pressure, the ServiceBridge team finally added the robust scheduling ability to their software. Another huge missing piece was their Open APIs. The software only started using Rest APIs in 2016, something that was a staple in many of the competitor's SaaS platforms.

ServiceBridge excels at being a field service digital solution, in that it provides a great instant sales and field service solution for our field teams. What it does in field service point of sale, it lacks in CRM. Getting a simple confirmation on an estimate is a matter of emailing a separate email entirely as there is no digital signing portal connected to a hosted estimate.

As far as being a CRM, it is not that of any flavor and needs an additional SaaS platform to help it out. The reporting, although robust and easy to customize, still lacks a few cohesive elements that exist in other CRMs. Attaching a CRM to ServiceBridge requires hiring a third-party developer to create the hooks. Since their API only became open in 2016, there are zero public APIs created and zero mainstream CRM software platforms working with them.

The cost of the service is in the upper range of field service software costs. Some more robust alternatives exist in the same price ballpark.

Pros

Great at creating digital estimates for a point of sale and creating a record of notes, pictures, and service times.

Cons

For an emerging technology, there are a lot of missing features for the price tag. ServiceBridge needs to lower their costs on their software until they have more robust features that make it marketable for the cost.

Advice to Others

One common missing element from their software are training videos. Getting help on basic things like creating reports requires contacting their understaffed support.

Source: Capterra
 

Teresa from Rizon Restaurant Services, Inc

January 2017

January 2017

Rizservices

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

I had trouble invoicing to our accounting software. Was able to figure out on the other end. The customer support line we tried calling and no one answer. It takes a couple of days before they answer via email.

Source: Capterra
 

Scott from J Kellys Heating

January 2017

January 2017

quick & simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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been using service bridge with Service CEO for couple years, have not had any problems with the app or service of appointments syncing

Source: Capterra
 

Kelly from Euro-Wall Systems

January 2017

January 2017

Exceptional tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had an excellent experience with Service Bridge. The customer service from Service Bridge is terrific. There is only one snag which is when changing team members for a particular job, the history of the rest of the jobs change to that new team member. I would also like to see the reporting features be a bit more user friendly. All in all, Service Bridge is an exceptional tool!

Source: Capterra
 

Jennifer from NorCal Wood Restoration
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great CRM tools for services industries

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

The over all functionality seems pretty smooth after acclimating and changing the required fields to be applicable. Also, some terminology is used differently but the staff is available and well informed when we need a review. Not to mention they are patient. We are still getting set up and used to the additional entry during the set up phase, (excel being out old method), still yet to use the field app. I think it would be fair to give an update review once we are using the software in the office and the field.
J.Lee

Pros

communication with field crews and tracking of job status. Uploads of property photos for future reference. There are things that seem like a hindrance to me right now but I can also see how they will be of benefit in the future. Such as, I am used to typing out an entire proposal that covers a lot of details to address on a property. Also, I have verbiage that is standard disclosure. Appears the disclosures will now be broken out of the actual proposal... it will be attached as a sep doc. Then, there are the details that are template-able to some degree. There is a section where I can upload templates and then alter the verbiage accordingly .. this will show up on the proposal. I am guessing that since we are all electronic and not paper, having several sheets / pages as part of the proposal is ok. We will see. All in all the ideas seem to be functional. We are entering vendors as well.

Cons

MY CPA does not use online Quickbooks so we are not venturing into the accounting area... yet. We may determine that it is an expense we will take on regardless. Just some terminology bumps that stump me up from figuring things out without a guided session... like, ... I use a lot of photos from google earth and zillow to obtain information about a property and to point things out to my crew. When I was exploring the software from the office I could not find where to upload my photos... then Russ showed me it is uploaded as a document... not a photo. There is quite a bit of set up; however, I a looking forward to the reward of a more auto pilot once that set up is complete.

Advice to Others

Advise,.. me? Every business can benefit from SB. I think to get the systems set up in SB as fast as possible is the key to using it as a tool. I am working all aspects of the business and it is hard to complete the entries and maintain because I am still wanting to fall back on excel. If you have personnel who just focus on the office the transition will be much smoother. If you do everything, it will be a good idea to transition over a holiday when work is slow.

Source: Capterra
 

Trista from Glass Guru of Columbus
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great Operating system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Operating system is much easier to navigate and has great functionality. Makes overall process much easier.

Pros

easy to use, functional, instantly lets me dispatch work orders

Cons

wish it had a few more customized report options

Source: Capterra
 

Karamjit from The glass guru of east Sacramento

January 2017

January 2017

The GG of east sac

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Support

Compared to the OS that we were using before servicebrdge is son much easier to navigate and get jobs done quickly. The mobile app is absolutely amazing and makes changing/adding jobs on the go very easy and quick.

Source: Capterra
 
 
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