Clio Software


 

Clio is a cloud-based legal practice management solution suitable for small to large law firms. The platform enables legal firms to track important deadlines, manage cases and documents and bill and collect from clients.

The time tracking feature helps users manage tasks for the day, week or month and track billable time directly. The practice dashboard displays billable hour targets and goals and how well users are progressing against them. Accounting and billing capabilities let clients access information via email and a secure client portal. Clio Payments allows lawyers to receive payment to either a client’s trust or operating account.

Users can assign tasks from specific issues to any member of their team, and tasks can be linked to specific issues. Task reporting provides data and analysis into team progress and productivity. Clio is designed to be accessible with mobile and desktop devices and offers iOS and Android apps.

 

Clio - Court rule
 
  • Clio - Court rule
    Court rule
  • Clio - Mobile calendar
    Mobile calendar
  • Clio - Create new item
    Create new item
  • Clio - Trust request
    Trust request
  • Clio - Matter view
    Matter view
  • Clio - Submit bill
    Submit bill
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

215 Reviews of Clio

 

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Software Advice Reviews (33)
More Reviews (182)

Showing 1-20 of 33

Dawn from Powerful Accounting, LLC
Specialty: Tax
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

HORRIBLE - STAY AWAY, FAR AWAY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have never come across a software solution that will likely bury law firms. I want to give this zero stars but that wasn't an option, just like the others in the software that are basic. STAY AWAY FROM THIS! TERRIBLE

Cons

Absolutely horrible software. Never ever choose this to run your firm. You will be very sorry for setting for an "easy time clock". You cannot protect your data! No audit trail and easy to erase actual transactions without know who did it!

 
 

Allen from Sragow & Sragow
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Clio - An Excellent Choice for A Solo

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I went from billing by spreadsheet to Clio. The process in Clio is fast and easy, and now I do not dread the drag of billing.

Cons

I still have some trouble juggling tasks and events. I feel as though I need to review multiple sources to stay on top of my practice.

 
 

Alberto from Manfredi & Pellechio
Specialty: Corporate
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Perfect fit for a small to medium law firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clio is an easy to use mobile program which allows our attorneys to access everything in one convenient location including billing, documents and firm agendas. Clio seamlessly syncs with Microsoft Business Essentials allowing for the integration of client emails and attachments, as well as calendaring into the program without any duplication.

Cons

The only cons at this point have been the limitations on the migration of PCLaw data (limited to matter number and client contact information) and the lack of a native email support. However, the sync with Microsoft Exchange makes this second issue very minor.

 
 

Lauren from Law Office of Lauren Hamilton
Specialty: Family
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Clio is the bomb!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly. Super easy to learn and easy on the eyes. Great training program that I highly recommend completing (Clio Product Pro).

Cons

There are a lot of features, and it takes some time to learn how to utilize to your benefit. That said, complete Clio Product Pro certification and it makes it that much easier.

 
 

Lindsay from Lotus Law Center
Specialty: Corporate
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

One stop shop!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Clio has everything our firm needs. EVERYTHING. We recently switched to Clio for time tracking, task management, calendaring, contact management, and billing. We're replacing 4 or 5 different software products with this all-in-one software. The software also allows users to send messages to each other and attach them to a client to create a complete file for a certain matter.

Cons

There's a learning curve with using Clio. It took a little time to understand the language used (i.e. what is a "matter" or an "activity") by Clio. Certain features are a little inconvenient and are difficult to get used to. For example, on the time tracking, if there are multiple timers running, I can't differentiate between two different timers for the same client without clicking into each timer. Our firm may work on different projects for the same client (e.g. two different contracts). It saves time if I can immediately decipher between the two contract timers and click the appropriate timer.

 
 

Keith from Law Office of Camala A. Richardson
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that Clio combines contact management with billing. Our previous software had two separate databases one for client related document generation and one for billing clients. Also that Clio works with LawPay.

Cons

Need to create template documents on your own, instead of offering standard forms for commonly used state forms.

 
 

Eric from Bentley, Gibson, Kopekci, Smith, P.C.
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Mediocre

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Fairly easy to use. The different pricing for attorney and non-attorney is better than most. And the phone app is convenient.

Cons

The document management is cumbersome and doesn't feature direct integration with Microsoft Word. The email integration is also cumbersome and pretty much useless as it too does not have direct integration with outlook. and lack of accounting feature

 
 

Tammy from Joseph D. Carney & Associates
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great product but some aspects are confusing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

All of the options are great and there are a ton of categories and different things that you can do with the product ; which is great.

Cons

There is a lot to learn and some aspects are very confusing, especially when I am working on other things as well as learning this new program.

 
 

Lauren from Joseph D. Carney & Associates LLC
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Love it!

Pros

User friendly. Vrey easty to use. Super friendly support. No issues at all. Love the timer . Wouldn't use any other product.

 
 

Joy from Cold River Associates, LLC
Specialty: Bankruptcy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Clio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like the fact that you can flag matters to be followed up with later. And you can send messages to other users.

Cons

Find the statement process to be very redundant. Takes too many steps to send out monthly statements.

 
 

Erin from Fischer, Rust & Stock, PLLC
Specialty: Estate Planning
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I wish there was a "do not bill" feature so that i can void a time entry easily without loosing the complete record of the entry or having to write it off.

Pros

There are so many useful features to this software including document storage and lookup to client information access. It is very user friendly and easy to navigate with the easy to use tabs. Customer service is excellent as well, always friendly and willing to assist with any questions or problems i may have.

Cons

My only con is the billing aspect. I wish there was a "do not bill" feature so that i can void a time entry easily without loosing the complete record of the entry or having to write it off.

 
 

Sherry from Brusniak Law, PLLC
Specialty: Tax
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great software for some firms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very intuitive and user friendly. Simple to learn and use. Customer service has been great - very friendly and easy to understand.

Cons

Not very flexible. The reporting is simplistic which would work for very small firms but if you are looking for good analytics, this is not the program for you. The syncing between Quickbooks online has been "broken" for close to three months now so everything has to be double entered and I have not heard back from them with an ETA of when it will be fixed.

 
 

Lauren from UT Law
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great for tracking billable hours/projects

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Used this product as a law clerk (i.e. Learned how to track billable hours on this product) Very easy to learn, easy to keep track of individual projects and track progress

Pros

Easy to learn. Easy to add hours/projects/keep track of contact info for clients

Cons

Can be difficult to navigate between clients/projects at first

 
 

Megan from Frank Lyon, Atty
Specialty: Bankruptcy
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Clio is the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fantastic legal software... Extremly easy to use. The tech support is the best I have ever used.

Pros

Everything

Cons

Their conference is too short.

 
 

Barney from Law Office of J. Barney Witherington IV
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Frustrating for the Most Common Tasks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I used both Amicus and PCLaw prior to Clio. Clio has a sharper look and is better than the others for ease of locating and reviewing documents and prior log entries. HUGE DOWNSIDE is that one of the most common tasks for attorneys, logging and billing phone entries, requires you to enter into multiple screens and fill out the same information twice. You also cannot run a timer on the same screen as the phone log!? You are required to do timer on a separate screen and enter the information all over again. It is also quite obnoxious that you cannot see the phone number of the contact you want to dial on the same screen as the phone log, forcing you to enter the contacts screen, jot down the number, and then go into the phone call screen. Although these things may seem minor, they translate into a great deal of wasted time each day. Even PCLaw, which was quite primitive, had these problems solved.

Pros

Sharp appearance and easy access to your data. Per my assistant, the ease of billing is superior to others. Customer support was responsive and sympathetic, albeit unable to help.

Cons

Far too much time wasted having to enter multiple screens for simple tasks that should be available in one place.

 
 

Wendy from Howanski, Meadows & Erdman, LLC
Specialty: Divorce
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Clio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Clio has made the billing part of our small firm SO MUCH EASIER!

Pros

I love that I can bill from home.

Cons

I don't like that you cannot apply one payment to multiple invoices.

 
 

Sean from Robichaud's
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

The only way to practice law in 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Clio is an essential asset to our practice. We have found the app intuitive yet advanced. We have recovered significant amounts of fees as a result of using the practice management software.

Pros

Technologically advanced, easy to use, and affordable.

Cons

It would be so amazing if it had accounting integrated. Also need better larger picture overview of firm billings and financial analytics.

 
 

Deborah from Hunt Ham, PLLC
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Love it !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I am very, very pleased with Clio. It is been helpful in my practice in a multitude of ways. It has excellent practice management; I like the way you can access so much information about one client under their matter: calendar; all financials; etc. Also helpful to obtain reports on the firm, staff numbers, client billing, etc.

Pros

I like that the specific calendar for each matter comes up in that case/matter. Ease of use. Tutorials available. Ease of time entry. Ability to send tasks to colleagues.

Cons

When entering documents under CLIO, there is no way to put docs in order by entry date (have to go in through DropBox.

 
 

Heather from Meglino Morse Law
Specialty: Employment
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great price for the software and getting better and better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been clio users from the inception of our law firm and I am thankful we did. It has taken some time investment to get it set up correctly for our business but I believe we are getting there and there are features of clio that are well worth the money (even just using it for those limited features).

Pros

Clio is great case management software. The calendaring system makes things very easy and I often enter calendar items or view from my cellphone. Definitely helps keep your practice operating smoothly.

Cons

Creating a workflow that works for our business has been a challenge. Would like more flexibility with trust requests/accepting payments in clio, etc.
For example, we accept non-refundable retainers which go directly into our operating account. These are still treated as piggy banks (our clients get statements at the end of month to show how much they have remaining) and Clio doesn't seem to accurately reflect this idea. The way it labels "fees" "payments" seems confusing. Would also like an ability to enter time quickly for a matter (without having to go to the particular matter and then hit "time).

 
 

Alicia from Smith Simmons, PLLC
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Life Changing!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Clio is a robust practice management platform that helps me run the firm that I work for! It's so user-friendly, reliable, mobile, secure, and ever improving. Integrations with other apps really help to take things to the next level! Try it! You'll love it!!

Pros

It's in the cloud! We can work from anywhere! It offers document automation plus its open API lets others build products that work with it! Plus the customer service is tremendous!

Cons

There are a few processes that I think could be easier but I know that Clio is working on the things that I think need improvement before I even mention it!

Advice to Others

Seriously try it! You'll love it too!

 
 
 
Showing 1-20 of 182

Bradley from Anchorage Estate Planning and Probate Services, LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

I have used two other firm management software packages. This is the best of the three.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Organization

Pros

The best feature is that the data is in the cloud, so syncing across devices is automatic or access from a new device is easy.

Cons

It would be nice if there was desktop software that locally stored the database and synced the database to the cloud whenever connected to the internet. If the internet goes down - a lot of lawyers are SOL. This is a major concern in places (like where I live) where natural disasters can be expected.

Source: Capterra
 

LINDA from Law office of Linda M. Gantt

September 2017

September 2017

I have enjoyed using Clio, support great, but too expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

At the time I purchased this I was using another package. Clio was web based and much easier to use.

Cons

It is too expensive for solo.

Source: Capterra
 

Justin from KLG

September 2017

September 2017

Been a customer for several years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to manage case load, share documents with clients through ClioConnect system, manage bills in same system

Cons

Cost to upgrade plan to use features when operating in a small firm, doubt all users can use all of the features offered

Source: Capterra
 

Jerry from Law Office of Jerry Rios

September 2017

September 2017

Great software that is the foundation for everything that I do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love how easy it is to use and how the company is always trying to make it even better. There are so many things that save time and money each month. Pays for itself on day one.

Cons

Lack of e-mail integration is the only thing that I wish that it had built in, but its not a huge deal.

Source: Capterra
 

Chelsea from DeVries & Associates, P.C.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Clio is an awesome cloud based practice management software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clio saves our firm time and money every day. We use it for just about everything!

Pros

Clio is great because it puts everything in one place and it integrates with tons of other apps to make life at the firm easier. It's a one stop shop for keeping track of the calendar, contacts, billable time, expenses, notes, and for saving and sharing correspondence and court documents with our clients. You can filter for just about anything and there are plenty of reports available as well. We also use Clio for billing and keeping track of client trust accounts. Overall, Clio is a great program and it saves our firm a ton of time and money!

Cons

My least favorite thing about Clio is the billing software. For our purposes, it just isn't very user-friendly. We have many clients with multiple matters that need to be billed separately and there's no way to compile all of the invoices for the same client and email them with a single payment link, which leaves us to download and email them separately with a payment link for LawPay (and then we have to individually record each payment). I think for most firms this wouldn't be a problem, but in our case, it takes extra time.

Source: Capterra
 

Stephanie from Susan Harman-Scott, Attorney at Law, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

We started using Clio when we started a new law practice. Looking for "mobile" capability.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has allowed growth in our practice, mobile capability and the capability to share information instantly.

Pros

It's in the cloud! No matter where we are, if we have cell service or internet we have our files at our fingertips. It has enabled us to practice anywhere in the state.

Cons

Changing pre-populated forms can be time consuming. I would like to see the intake portion more customizable, some files all I need is a name, contact info and type of file.

Source: Capterra
 

Chilwin from Ascendion Law

September 2017

September 2017

Couldn't practice without it. Excellent customer online and telephone customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can practice anywhere, anytime, with anyone. Super easy to use. Has the features needed most in a law practice - ticklers, deadline management, meeting management, timekeeping, trust accounting, integrated invoicing system. The automated document management system allows makes many of our back office functions and production systems much more efficient. Really appreciate how Clio integrates with major cloud software such as Box, Zapier, Quickbooks, etc.

Cons

Old code and an architecture that feels like it was built 10 years ago - which it was. Constantly needing to refresh the screen to get up-to-date information. User pathing for many common tasks are not intuitive. Project management is terrible - a poor cousin to other software such as Smartsheet. Their "Tasks Chains" is a weak substitute. Most of all, as my firm grows beyond 2 lawyers, Clio's solo-centricity is becoming a problem as it lacks the more sophisticated user-access controls and archiving features found in sofware built for larger firms. I AM told that the #NewClio will fix many of this. Would like to update this review once that new platform is released.

Source: Capterra
 

Brad from Pearce Law PLLC

September 2017

September 2017

Clio is the industry standard for a reason -- it works.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

1. Easy timekeeping. Clio's timekeeping system is easier than what I was using at BigLaw.
2. Easy bill generation and editing. I can't say enough about this.
3. Easy invoice tracking. 5 minutes a week.

Cons

1. I wish Clio were easier to integrate with Mac apps such as Fantastical, OmniFocus, Contacts, and Evernote. I use these apps, and Clio, daily. I'm aware of third-party integration apps, but I'm not a big fan of having the user create (and, far more often than not, fix) the integration.
2. I wish that Clio had a contacts section devoted to adverse parties. That would make it easier for conflict of interest reviews.
3. I would like more tutorials so that I can better use Clio's features. Sometimes I feel like I stumble across useful features that I've wanted but didn't know existed on Clio.

Source: Capterra
 

Camille from Richard L. King, Attorney at Law
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I've had a great experience using Clio. It lessens wasted time compared to only using paper files.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More time to focus on actual work product.

Pros

I like Clio's ease of use, and the ability to quickly store and look up information about a matter. A lot of Clio is customizable to a firm's preferences or specific needs which is great. The customer service team is helpful and knowledgeable.

Cons

It's not 100% customizable, but software rarely is. Some pieces of information can't be deleted once a user deactivates their account which can cause minor issues.

Source: Capterra
 

Justin from GoldenbergLaw, PLLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Good For Legal Case Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Legal case management

Pros

Incredibly easy and intuitive software to use. Allowed our firm to cut out a lot of software training and better focus on client needs with this simple but effective solution

Cons

The reporting features leave a lot to be desired and could be vastly improved. Our caseload is our livelihood, and we need a better way to analyze all of our data on a macro level.

Source: Capterra
 

Elan from The Weinreb Law Firm, PLLC
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Clio - Great Law Practice Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and tremendous time savings at a reasonable price.

Pros

For a solo to small law practice, Clio is a wonderful law practice management suite, offering many different features and integrations with third-party products such as FundBox.

Cons

Clio occasionally crashes (about once every ten times) and also does not offer exporting of invoices to Word. This is not a big deal, as I can convert a PDF file to a Word file, edit it, and then reconvert it back to PDF, but it would be nice if I did not have to undertake these steps.

Source: Capterra
 

Lee from Runyan Legal LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I shouldn't have to call support every time I use a feature of the product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Once started I was committed to use it until I have time to find a better alternative. Capterra.com was the primary tool I used to find Clio. I have concerns that the positive reviews are all fake.

Pros

Clio has the features I needed. I was fooled by the initial trial into thinking it would be a good fit for my firm. What use is a feature that is so complicated to find, use, and enable that I have to call support or Google how to make it work.

Cons

Nothing is intuitive, at first it seems like everything is going to work. Clio has all the features I wanted, or at least it seemed like it did. Once I used it for more than just the trial period, using it to manage my trust account, client billing, client communication, it just does not work. After using it for any length of time, the navigation gets tiresome and then frustrating. At every turn I find myself having to Google how to make it work. Sharing a document with a client requires several steps including typing in the client's contact info; instead of just clicking a button for share. Now my client can't enter a partial payment. What the heck? Prior to becoming an attorney I was a software engineer; I would have been embarrassed to put my name on such a product.

Frankly, I don't trust the myriad of positive reviews for this product, they can't be true.

Source: Capterra
 

Nancy from Nancy Retsinas PC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use, responsive support, great integrations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, great integrations, the iOS app is great too.

Pros

Clio is responsive to customer issues, inquiries, and suggestions. It is intuitive to use and I trust it. Every 18 months or so I shop the google market to see what Clio's competitors are doing. I stick with Clio because it is always a step ahead of the competitors.

Cons

There are a few features that are not as robust as I'd like them to be. One example - I do a lot of mediation and it is clunky to open a new matter with more than one client. This is true across the legal case management software and I hope it will get resolved soon.

Source: Capterra
 

Sol from Law Offices of Stephen C Brown
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The software is very easy to use and integrates with many apps.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy of use, ability to access anywhere, Integration with Microsoft OneDrive, Quality of Support and online content.

Cons

The software needs more flexibility with billing and reporting. I would like to be able to develop some of my own reports.

Source: Capterra
 

Aaron from Cronan Law LLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

The bench mark for value and quality in legal software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great value , solid features and great customer service.

Pros

Value and core features. Clio also integrates well with other products like Lexicata. Their customer service is absolutely fantastic - friendly and knowledgable. Keep up the great work and I will be a client for life.

Cons

The document automation tool could be an amazing feature. At this point it is really clunky. I have hopes for the future, but right now it is not really that useful. - this is a minor complaint.

Source: Capterra
 

Blackwell from Shelley Cupp Schulte, P.C.

July 2017

July 2017

Ultimately disappointing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have a small practice with two offices. Clio's web interface makes it easy to use a shared platform for basic things.

Cons

Clio's back office capabilities are woefully oversold. Billing is rudimentary -- even something like billing costs periodically in a contingent fee case is "a feature we hope to implement soon" as their helpful/not helpful customer service people often say. Integration with other online services or othe software is also oversold. With Office365, for example, you get a cumbersome link to the O365 site, but if you open a document from Clio in Word you cannot simply save the document back to storage in Clio. For the amount that Clio charges, it should give better functionality.

Source: Capterra
 

Michelle from Ogborne Law PLC

July 2017

July 2017

It allows me to be more efficient & leverage technology to provide a better service at a lower cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clio is extremely user friendly and easy to set up. My clients especially love the built in client portal

Cons

Clio can get a little expensive once you start adding staff to your firm and integrating with other programs

Source: Capterra
 

Jonathan from Law Offices of Jonathan G Stein

July 2017

July 2017

Clio has made my practice more efficient while allowing me to improve my quality of life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clio lets me run my practice more efficiently and saves me time. It is ease to use and very intuitive.

Source: Capterra
 

Nurissa from DangerLaw, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Clio makes accessing all information pertaining to the firm easy and fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Obtaining all information pertaining to cases easily in one software and sharing information with others.

Pros

I enjoy having everything synced into one software, such as client information, calendar for employee's and upcoming tasks/deadlines as opposed to using different software to keep up.

Cons

This feature may already exist but being able to chat with people within your firm. That would be a cool feature. Beats having to send an email every time. Also, posting emails from Outlook directly to the case notes (similar to the Needles software) that would be helpful.

Source: Capterra
 

Leslie from Virtus Law

July 2017

July 2017

Really intuitive all in one practice management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of automation.
easily access contacts/matters/calendar events by typing a name or partial name.
Comprehensive easy to follow videos.
Interesting webinars to increase use and understanding.

Cons

Doesn't always sync or integrate with other programs - sometimes the sync with outlook gets messed up;
Document uploads can be very slow.

Source: Capterra