With 21 years of experience, Prevail Case Management System by Practice Technology, Inc. has one of the market's most popular legal case management solutions, offering some of the lowest total cost of ownership and fastest ROI in their field. Prevail is a fully relational, comprehensive database that incorporates all of the tools and features users need to manage the entire practice and multiple cases.
Prevail is a great fit for legal institutions of any size in many different segments – including personal injury, immigration, corporate law, and estate planning, among others. Their dedicated support team is available for help every step of the way – from the implementation process through ongoing user training. Its extensive document management, case management, docketing, time tracking, and billing applications are all offered within a robust suite.
From the initial intake to the conclusion of each case, regardless of practice area, Prevail will streamline every process along the way. This increase in efficiency will allow firms to take on a significantly higher caseload without the need for additional staff. The unique Prevail-QuickBooks Transfer Wizard eliminates the hassle of entering data manually, and reduces potential for human error.
Prevail has many appealing features, but we really like the fact that its integrated calendar syncs with MS Outlook so users conveniently have their Prevail calendar on any mobile devices synced with Outlook. Prevail is a great choice for a legal firm of any size that wants to streamline their case management processes.
Lauren from Disability Attorneys of Michigan
Prevail is very easy to use, you can customize your needs of the program to fit what you need to accomplish. Its very fast when loading documents and transiting between different screens.
The thing that I like the least is the "notes" section - it is not the easiest to read and follow sometimes, most of the time I read everything in "History" cause it stands out better
Just review the notes section and the history section.. If you have to document a lot of things you do or who you talk to this is something you will want to review. Since this is something that I do everyday and have to always document things, it just took me awhile to get used to how this was set up in prevail.
Patricia from Disability Attorneys of Michigan
Prevail is very user friendly. I like that you can search a client's name and it comes right up like a web search. You can search a partial name and every client with that name comes up. It comes in handy when you have a large client database. I also like the way the main page for clients is set up. You get the detailed information on the client and also it shows the process step of where the case is at. When clients call I find it easy to give them a status update with the information right there. Another great thing with Prevail is the way the medical information is set up; you put all your dates in of when the records are received, submitted and requested. It's a great system and easy to use.
The notes are kind of difficult to read - for me anyways. I feel like I keep scrolling and it's a big jumble of notes. You can put them in date order, which I do, but it just doesn't seem very clean and separated.
As far as recommendations go, our office uses this with a large database of clients. It makes it easier finding the client you're looking for when you search.
Randall from Disability Attorneys of Michigan
It's simple to use and it's a very efficient software that meets our needs.
It's very difficult to find a flaw in this product.
Allow some time to utilize this software and its capabilities.
Erika from Disability Attorneys of Michigan
The program seems as though it was created to meet the growing demands of my firm and increasing number of clients. The customer service has been phenomenal - not only are they prompt and receptive to your questions but they also listen to feedback and help structure the program to best firm our firm. Everything from the matter pages and tools to document preparation and information merging to the calendar flows smoothly and is efficient.
I really have no complaints. While it may be easier if the vendor resided in our state, that certainly has no real impact on the ease of product use, accessibility to customer service, or the quality of the software.
Try this program! Our firm has tried numerous other programs and has had to sustain on various programs at once to make-up the work Prevail can do alone. You will not be disappointed. Prevail has made our lives and case management so much easier in every department. Also, do not be afraid to contact customer service for any question or for feedback - you will be delighted at their responsiveness and resourcefulness.
Elyse from Ball Johnson, P.C.
The best part about the system is the speed. When you research on any engine, including Google sometimes, it seems to take a long time for the search to be completed with possible options. However, prevail is not the case. Prevails search engine is accurate and fast!
Another wonderful feature is the "tabs". Prevail is a very organized system and now our cases have more organization and more precision. If we want something added to help the organization even more, the team adds it for us.
The number one is the calender. I feel the calender is not properly sized and or capable of properly showcasing a firm of our size's case loads. I feel there should be more improvement made to the "look" of the calender and should look at examples of other software calenders i.e. Outlook
There is always room for improvement, but I feel Prevail is on the right path and is willing to explore new options and new software to improve Prevail.
Daniel from Disability Attorneys of Michigan
My favorite part of this product is the ease of use and overall user friendliness. Specifically, in working in a high volume setting it is extremely important to locate individual cases quickly. Prevail absolutely allows me to do that.
The feature I like least would be the sending of messages to other Prevail users. In my experience you cannot just send a message it has be in a note. No big deal, this is still overall a good product.
If you have a high volume case load Prevail would absolutely save you time.
Samantha from Disability Attorneys of Michigan
Specialty: Personal Injury
Prevail allows implementation of office procedures to be efficient and accurate. Statute warnings and task deadlines help us to better manage our cases. We built the process steps to work for our procedures, allowing us to monitor our cases, track data, and monitor productivity.
I do not care for the messaging system, but when you have been use to instant messenger from Microsoft it is hard to compare.
Take the time to build your procedures in to the program and you will not regret it!
Janice from Monge and Associates
Specialty: Personal Injury
I love that you can use Prevail for almost anything, regardless of what type of business you have. We use Prevail for accounting, case management, and even employee file management. What makes this program even better is the knowledge of Prevail's staff. They have outstanding customer service skills.
I wish I could say there was something that I didn't like about this software or the team, but there isn't.
I would recommend they just buy it. It took us almost a year to get it, and when we did, we were disappointed we took that long. They even convert your files from whatever program you are using into Prevail for you, so that means you don't skip a beat with your files. Love it.
David from Law Firm
Outstanding case management and document management. Support is likewise outstanding. My only regret is that I did not buy it sooner
Nothing negative to say. I really can't think of anything. They deliver what they promise
It's a terrific time saver that is easy to use and works well with Dragon speech. It's a very good bang for the buck. It also has several other "off-label" uses too numerous to describe here