Rocket Matter Software


 

A Legal Management system designed for small and mid-sized practices, Rocket Matter provides a way to improve invoice accuracy, and reduce the time it takes to generate invoices. The system also provides document management, so that all essential documents can be stored in a single space. This document management module includes drag-and-drop functionality, as well as integrating with Dropbox, Box, and other popular systems.

As a web-based system, Rocket Matter can be accessed from iPhone, iPad, Droid, Mac, Windows, and any other web-enabled device. This way, time and expenses can be managed from any location.

All case information is organized in a central location, so that each member of a team can find the necessary data and documents as soon as they’re needed. The system also features a document assembly module, so that practices can easily generate frequently-used forms and documents, helping to streamline all documents, and reduce document errors.

 

Rocket Matter - Billable Activities Report
 
  • Rocket Matter - Billable Activities Report
    Billable Activities Report
  • Rocket Matter - Record Payments and Transfer Funds
    Record Payments and Transfer Funds
  • Rocket Matter - Daily Calendar
    Daily Calendar
  • Rocket Matter - Matter Dashboard
    Matter Dashboard
  • Rocket Matter - User Dashboard
    User Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

64 Reviews of Rocket Matter

 

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Software Advice Reviews (5)
More Reviews (59)

Showing 1-5 of 5

Michael from Law firm
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Horrible spammers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I hate these horrible spammers. Spam wastes my time and therefore costs me money.

Pros

Nothing. I detest their spam

Cons

Obviously, the predication of their business model on spamming attorneys. I also detest their lack of an "unsubscribe" option on their spam

 
 

Denis from Monahan Law Group, P.C.
Specialty: Real Estate

July 2016

July 2016

Explodes on the launch pad.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

That am in the process of replacing it. The customer service people are very friendly - but it doesn't really matter because they rarely help fix anything - usually suggest that I could send e-mail to the suggestion box for the engineers.

Likes Least

Horrible programming. Counter-intuitive. Eg list individual clients by first name. Just added a "chat" box which covers the log in button - so you have to click chat "no" to get to log in. Many steps require 2,3, clicks where there should be 1, records time entries as of date you made entry, not date the work was done. When you make changes, the some changes revert back to default automatically when restart.

Recommendations

Most products will give you free month and can transport data from other software into their product. See if their product will transport data data out of their product. If they have confidence in their product they should not have to trap your data to hold you hostage due to the time you invested in testing product.

 
 

Marguerite from Marguerite Kirk PLLC
Specialty: Litigation

October 2015

October 2015

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love the ease of using this product; it offers all that I need to effectively manage my practice.

Likes Least

Nothing - the product works very well; and I like the support from customer service.

Recommendations

This is a great software program with good value for small and medium sized practices.

 
 

Laura from The Law Offices of Daniel Q. Herbert & Associates
Specialty: Criminal

October 2015

October 2015

Unethical business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is outstanding for downloading and integrating with other programs. It is good for analyzing your business but not as good for managing cases.

Likes Least

Canceling is a nightmare. It is an auto-subscription and even if you remove your credit card information, they keep it. On top of it, they make the specific person who established the account call them to cancel. Attorneys need to be in court, not calling software companies.

Recommendations

Look at the software from soup to nuts, including sign-ups and cancellation policies.

 
 

Ben from The Stevens Firm, P.A.
Specialty: Family

July 2015

July 2015

Rocket Matter is the *best* case management program for lawyers.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Rocket Matter is easy to learn and easy to use. It makes it extremely easy to capture your time and keep track of what's going on in your office. Its customer service is US-based, very knowledgeable, and very responsive. Among the key features that I like best are the bulk billing, evergreen trust accounting, and integration with Dropbox, Gmail, Evernote, and other programs.

Likes Least

As with any program, there are always a few minor things that I "wish" were there, but none of them are mission critical.

Recommendations

If you haven't yet tried Rocket Matter, give it a test drive, and see for yourself how much more productive you can be.

 
 
 
Showing 1-20 of 59

Amy from Dahl Family Law Group
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Use it daily, not perfect, but very practical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and accessibility to customer service two things I love most about this software. I find it easy to train others on it as well.

Cons

The calendar has issues sometimes syncing with Google calendar. The attorneys in our firm rely on Google calendar as if it were their bible.

Source: Capterra
 

Tabitha from Hochscheid & Associates, LLC
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

an excellent cloud-based comprehensive system for small firm solo lawyers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

full service hourly billing with, email , calendar and accounting integration.

Pros

accessibility of the system, integration of calendaring and email. It works well with cloud-based document storage as well. New integrations are added often.

Cons

the interface for email doesn't allow you to bill efficiently for older emails. You essentially need to open and email and bill this.

Source: Capterra
 

Angela from Diesch Forrest APC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Impressive sales presentation. After joining, functionality was terrible & support was lacking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time entry was easy.

Pros

Empty promises of integration and ease of use. Their team is very polite and their sales people really know how to sell.

Cons

Sales presentation promised easy integration with Office 365 including Outlook, Word, Excel, PowerPoint, etc. and DropBox or Box, but after joining we hit one road block after another. Integration was clumsy and time-consuming. The simple step of saving revisions in a document became cumbersome and time-consuming. When we sought assistance from tech support, they seemed to be in training, unfamiliar with their own product, and consistently had difficulty resolving the repeat problems. After two weeks, which included spending at least a full billing day at various times on the phone with their tech support, we gave up and canceled our subscription. We had signed on for a one-year subscription though and we had already paid the first quarter. Rocket Matter refused to provide a refund of any kind and are insisting we owe them for the remaining year. Rocket Matter may be on its way to having integration but they are not there yet. We left and went to Practice Panther-- and we are thrilled with the change!

Source: Capterra
 

Rachel from Schaffer Law Firm PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Best Case Management Software Hands Down

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My firm has been with Rocketmatter since early 2011. I have looked and dabbled in other case management softwares but we just keep finding that Rocketmatter is the best fit for our firm. The user interface is so easy even the most untechnologically savvy person can use it! Just this past week Rocketmatter called me to tell me we were eligible for discount. Things like that and the CONSTANT updates to keep the software at the cutting edge for attorney purposes is why we will continue to stay with Rocketmatter.

Pros

easy user interface
link to quickbooks and lawpay
client portal

Cons

If a client forgets their portal password I have to call Rocketmatter to have it reset.

Source: Capterra
 

Thomas from Northwest Debt Relief
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Overpriced, no real functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good program for completing one single solitary task, billing, but the service is totally overpriced, we are a eight person firm, paying $600 plus per month and the other features are a cruel joke. I will be ditching it as soon as I can migrate our data elsewhere

Pros

Online billing

Cons

Lack of functionality, price

Advice to Others

Apparently they cut you off from data with no exceptions once account is closed

Source: Capterra
 

McKenna from Herndon, Coleman, Brading and McKee
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Rocket Matter makes my and my clients' lives easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through files for information or case status a thing of the past. I cannot tell you how much easier my life is since our firm has switched (and got my whole firm to switch) to Rocketmatter. Timekeeping woes are a thing of the past as I can enter time in my phone right from the courthouse. And billing takes 2 minutes instead of a whole day, with bills ready to be emailed or mailed to clients at a moment's notice. Clients really like the detailed, itemized statements Rocketmatter produces. The staff is responsive and ready to help.

Pros

Easy to use, keep everything organized, keeps me on track, increase communications between staff and attorneys, mobile.

Cons

The iPad app is very glitchy; two-way calendar syncing with iCal has long been difficult if not impossible; Syncing calendars with Google cal is glitchy; billing for large insurance companies (LEDES for example) is difficult; and the software can be slow at times depending on your access to high speed internet.

Advice to Others

I would LOVE to see a way to sync more than 1 email account with a case

Source: Capterra
 

Victoria from Edwards Law PLLC

October 2016

October 2016

Easy to Use, But Pricey for What you Get and Terrible Policy on Accessing Data After Cancellation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Rocket Matter for several months, but I decided to switch to another law firm management software because Rocket Matter does not have much functionality. For $65, all you really get is billing and invoicing software (they claim to also offer document management but it's just a Dropbox feature, and you have to manually create templates if you want them). Their other competitors, CLIO and Firm Central, also offer deadline assistant, and a more robust document management system for about $35 more a month. CLIO also offers Lawpay with their subscription, which saves you an extra $20 a month.

Upon cancelling Rocket Matter, I also discovered a terrible policy that the company strictly enforces. Once you cancel, you only have access to your existing data until the end of your billing cycle. After that, you have to renew your subscription to access your data, even if you are not using their software for billing and invoicing. And, there are no exceptions. I had a death in the family and needed only a few more days to complete migration of data, but they would not budge on the policy and even suggested paying for another month of Rocket Matter to complete migration, in case I wanted to switch back. No thank you. I think Rocket Matter has to get with the picture on this policy. For example, CLIO offers a free, 90-day period after cancellation to export data. It only makes sense, if you are not actually using the software to bill or invoice. Buyer beware, if you are testing out Rocket Matter.

Source: Capterra
 

Cyndi from Law Office of J. Kevin Clark
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Rocket Matter Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having had no background in billing, I had to learn this program on my own when I took this job. Rocket Matter has been very easy to pick up, very intuitive to use. The manual is easy to follow, the quick sheets are great and I am especially impressed with the customer service/help desk reps. BEST CUSTOMER SERVICE of any vendor I have every worked with! Nice, patient and very helpful. I highly recommend Rocket Matter.

Pros

Ease of use.

Cons

Nothing so far.

Advice to Others

There is one thing I would like to be able to do. We charge our clients a monthly administration fee and I would like to be able to set up a recurring charge per account so that I do not have to enter it manually every month.

Source: Capterra
 

BARBARA from CHRISTOPHILLIS & GALLIVAN
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Rocket Matter Support Team can't be Beat!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Although I feel that there are some features that could be adjusted or tweaked to make better, I gave a resounding 5 star rating to the service team there and would have given more if available. When I hit a road block, 9 times out of 10, the team there gets it "fixed" while I'm on the phone, within minutes, (I do like being able to talk with a human quickly for most problems). If the issue is one that is a bit more complicated, they do not hesitate to get help from someone who has maybe been there longer or might have had the issue come up before. And, they are always willing to "put suggestions" in front of the developing team. They always work with you on your level and can put it in words that anyone can understand.

Pros

That I can get help anytime I need it. Again, hats off to a great support team!

Cons

the calendar . . . I wish it was easier to enter events without having to go back and forth between the calendar and the event screen . . . that you could enter multiple events on the same screen . . . I wish that there were more color categories . . . We use outlook calendar and cannot sync with Rocket Matter for this reason. We use different color categories for mediations, hearings, etc. And, combine those categories with the attorney/people attending each. Do not like that you have individual "blocks" if more than one person is attending the same event.

Source: Capterra
 

Beatriz from Law Offices of Beatriz A. Pelayo-Garcia, APC

September 2016

September 2016

Best Law Practice Management Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Rocket Matter for years. This is by far the best law practice management software. The interface is very natural and easy to use. You will find all the information you need regarding a case available to you no matter where you are. With this software, you cannot go wrong! Also, the customer service is the best! I highly recommend this software!

Source: Capterra
 

maggie from law office of camilla d. cochran
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

rocketmatter review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i consider rocketmatter the "american express" of law office software. both rocketmatter and american express offer me" first rate customer service" - it is as simple as that! when i have an issue , i want to speak with a real live expert who can help me resolve the issue. i don't want to send an email only to get back some confusing response which may not make sense to me... nor do i want to wade through a phone tree for 20 minutes (at least!) only to end up in the wrong dept. and then get disconnected when i am transferred. i hope rocketmatter continues their superb customer service focus - so i can continue to be a loyal customer.

Pros

highly intuitive from a user perspective.

Cons

i still think that the statement page is confusing. the date of last payment should be notable on statement page. the ability to enter more than one payment per month along with dates should be an option and notable on statement page. not that impressed with the new interface - find it slows me down in entry of data.

Source: Capterra
 

Nathan from The Petersen Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Great software that makes running your firms easier and more efficient!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great software that makes running your firms easier and more efficient! I have been using Rocket Matter since 2011 and will not be moving away. Tracking cases, recording time, dealing with billing and invoicing are all much easier with Rocket Matter! I am convinced that my firms makes significantly more because of Rocket Matter.

Pros

Easy to use, efficient and streamlines administrative tasks.

Cons

Would prefer to group discount or bundle deal for additional users.

Advice to Others

Connect your Quickbooks and LawPay account and learn to use all of the integrated features. It is worth the time spent learning.

Source: Capterra
 

John from Law Offices of John Z.
Number of employees: 1 employee Employees number: 1 employee

September 2016

September 2016

Keeps my life sane

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very satisfied overall. Like everything it could always use a few tweaks to coincide with the way I do things but I still find it to be the best system around for my practice

Pros

Intuitive, easy to use, great customer support, and never had an issue with the system not be available. The new multiple timers are a great addition.

Cons

Wish it had a better Android interface. I also miss the stand alone timer window. I use the one on the main screen, but did like the separate window. Also wish I could download multiple documents to the portl at once instead of having to do so one at a time.

Advice to Others

Put in the effort to start and learn to use it. It will be worth the effort, savings and additional billing you will be able to achieve quickly thereafter.

Source: Capterra
 

Tammy from Hentges & Associates, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Great product, user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Rocket Matter is a great tool for tracking and maintaining client files and scheduling dockets. The billing is pretty straight forward--easy.

Pros

The ease of use and simplification of opening files. If a change needs to be made to a matter after it has been set up, it is easily changed or corrected.

Cons

Clients with more than one matter receive separate bills for each matter which is confusing. It would be helpful to allow clients with more than one matter to receive one bill. I would like to see one bill that includes all matters with each matter's costs and time separated. The invoice cover would summarize the costs and time for each matter then give a Client total. Hope this makes sense.

Source: Capterra
 

Robin from SKTSK, LLP
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Rocket Matter Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have only been using this program for several months; however, it was user friendly and easy to maneuver from function to function.

Pros

I really like the multiple timer function, it makes timekeeping more efficient.

Cons

That you need to scroll down to get into the review and edit functions.

Advice to Others

There are many functions I have not had the time to utilize, so I am not sure what else to comment on.

Source: Capterra
 

Patricia from Law Office of Patricia Uro-May
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

mis dos centavos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have mostly liked what I know how to use but am sure I am underutilizing it and have not yet been willing to go to the new version since I would feel lost and wase too much time learning the new system. It would be great if I had someone to talk to to walk me through it in person or on the phone with them seeing my screen

Pros

Billing feature, ability to have client information in same place

Cons

Not so easy to navigate between one thing and another. The timer feature drives me crazy because it often does not work and tit has to be turned off before the program or you cannot use it.

Advice to Others

Better direct support for user would be helpful, especially for those of us who are not as computer savvy as you younger people...

Source: Capterra
 

Scott from Law Office of Scott Garver, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Rocket matter rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall my experience is good. It has helped greatly in tracking time and billing. Good to have a to do task list

Pros

Easy to use the basic features of time keeping and billing. Also good for tracking tasks

Cons

Having had time to learn document management systems. Seems very complicated

Advice to Others

Good value. Worth the price. I know I am not yet using all of its features

Source: Capterra
 

Kirk from Nixon, Vogelman, Barry, Slawsky and Simoneau P.A.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Happy, Happy, Happy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had been using another product, but our staff hated it. We switched to RocketMatter and it is so easy to use and intuitive.

Pros

The portability of the apps.

Cons

I wish it had more accounting aspects.

Advice to Others

For any software that will run your practice, ask for a trial period.

Source: Capterra
 

Jodi from Martin Law Office LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Great program for Solo/Small Firm setting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using Rocket Matter for the past 4 years and have been extremely satisfied with it. In my previous big firm life we used a billing system that wasted more time than it saved and we didn't even use a case management system. Starting my own firm I knew that I wanted something better that would streamline my practice. Rocket Matter filled those needs, plus some. The billing side of Rocket Matter makes my invoicing process more efficient and accurate. I handle a wide range of cases, so I use all of the billing options, to include flat fee, hourly, and contingency, and I like that Rocket Matter is set up to handle each of them. The trust accounting features allow me to stay on top of my trust account and know which files will need to be replenished. The integration with LawPay allows my clients to pay their invoices quicker. And my clients enjoy the client portal nearly as much as I do. On the few occasions I have encountered difficulties I have been able to reach out to support and receive quick and accurate assistance. The only reason I gave it four stars on features is because there are two things I think could be improved - it would be great 1) if clients could upload documents to the client portal and 2) if the billing in contingency cases was easier to close out. I can't imagine running my firm without Rocket Matter by my side.

Source: Capterra
 

Joseph from Sullivan Law Office, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Rocket Matter is great for small law firms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, Rocket Matter is a great law practice management tool for the small law firm. I started my own law firm right out of law school and find the resources Rocket Matter provide to be an essential element of my success.

Pros

I like the task management and billing features.

Cons

You cannot see your Tasks in the iPhone App.
There should be a simpler way to print receipts for payments.
The should be a way to set the Task Listing permanently to "Due" Viewing

Advice to Others

Keep the product improvements going!

Source: Capterra
 
 
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