bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact center management, customer service and support, help desk, and eLearning. bxp came onto the market in 2005, when the developers saw a need in the market for customer service software that could be deployed and modified with minimal IT involvement.
Because it's a cloud-based system, users can check on client data, look over campaign results, or review team performance from anywhere with an Internet connection; mobile devices are also fully supported. The software's developers have implemented multiple layers of security to ensure that data remains safe. The software was also designed to be customized and modified at the user level.
bxp software can be utilized by midsized companies in a variety of industries, including banking, education, healthcare, utilities, and more.