Docebo LMS Software


 

Docebo has provided LMS software to power training programs for employees, partners, and customers since 2005.  Docebo serves over 1100 companies worldwide in various industries including software, technology, retail, consulting, healthcare, manufacturing, energy, oil and gas.

Across industries, typical customer needs include onboarding, sales enablement, partner channel enablement, turnover reduction and compliance training. Docebo scales as elearning projects grow over time, and is powered by features and applications that can be enabled or disabled based on the company’s needs. Users can deliver content, manage training, track certifications, and reward learners through the platform. Privacy settings allow users to grant specific permissions while protecting different customers. Businesses have unlimited storage, bandwidth and users. The system can be integrated with third party software as well.

Docebo offers multi-language support with over 30 different languages, training, and customized on-boarding. The system is browser agnostic and accessible via mobile devices and apps for iOS and Android.

 

Docebo LMS - Dashboard
 
  • Docebo LMS - Dashboard
    Dashboard
  • Docebo LMS - Marketplace
    Marketplace
  • Docebo LMS - Widgets
    Widgets
  • Docebo LMS - Mobile view
    Mobile view
  • Docebo LMS - Course view
    Course view
  • Docebo LMS - Whitelabel
    Whitelabel
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

34 Reviews of Docebo LMS

 

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Software Advice Reviews (6)
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Showing 1-6 of 6

Susan from Reliant Medical Group
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Fantastic Customer Service and Products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We previewed over 10 different LMS before settling on this one. Hands down it was the best stand alone LMS. It integrates well with all our other software and is easy to use.

Pros

The customer service is absolutely excellent! Very responsive, thorough and helpful. The features are many and you can select what you want to implement and when. You have a sandbox to use to test out upgrades and choose what you want to incorporate. The user interface is intuitive and easy to use.

Cons

In order to do an SFTP transfer of data, we need the server on site rather than Docebo having a server to host the file. That caused some issues as we didn't have a server readily available. Most of the other LMS we looked at hosted the SFTP on their end. This was minor and we were able to make it work.

 
 

Jason from New Relic
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Rough start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The look and feel is what we wanted. Its easy to set up courses. The admin portion has a lot of features.

Cons

Awkward classroom set-up. Some complaints from users who say they are not sure what to do. The launch wasn't very smooth

 
 

Lazhar from Discount Quebec
Specialty: Transportation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

The best LMS system I came across

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since the first day we adopted docebo as our LMS, we just noticed a lot of improvements such as employees engagement and retention programs, a better training structure and an excellent managment tool for any of our coaching sessions. I have to mention also the excellent and professionnal customer service we get everytime we needed help.
Thank you guys!

 
 

Diana from Aileron
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great Software With Amazing Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After analysis of solutions for our LMS initiative, we selected Docebo. The tipping point in their favor was the clean look, the flexible integration, and the rich feature set. What we did not expect was the quality of the service we would get. We went with the enterprise license (still extremely cost effective), since we needed the Coach and Share, White Labeling, and other advanced features. We had a one-time reasonable fee for implementation which included our own implementation manager. What an awesome experience that was for us. The implementation manager became an essential part of our team enabling us to learn as well as help us to avoid pitfalls as we worked through the different options for our use cases. We give props to Docebo service for making it possible for us to go live with our first customer in only three months. Great solution with a great price point.

Pros

Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

Cons

The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

 
 

samantha from Self
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Poor sales service and promised functions that were not available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommended this product to a client based on its features (module based discussion board, journal features, embedded quiz questions) that were told to me. In addition to those not being available, the platform is very clunky and time-consuming. Every time you make a small change the whole page has to refresh. The worst part of the experience was that when we were ready to buy the product (before we knew of these limitations), the sales person totally went MIA for about a week and a half and totally delayed our project without any remorse or accountability. Really poor customer service!

Pros

Coaching feature but it is limited

Cons

Everything listed above but the sales service is at the top of the list.

Advice to Others

Save yourself the time and aggravation, even if it's a good solution for you.

 
 

Luciano from Clarity Solutions
Specialty: Software / Technology

August 2016

August 2016

Friendly LMS Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There are so many good things, I will try to list the most important: very friendly and easy-to-use, simple to deploy (cloud-based), flexible to upload learning content, outstanding automation functions that make administration much easier, modular features, more than 30 languages and the chance to test it free for 14 days.

Likes Least

Current pricing for users packages for more than 350 active users (less competitive); a few parts of the software are not translated yet (not a big issue).

Recommendations

The trial version is allways very interesting - it gives a wide view about funcionalities and its quality. Try to explore the possibilities for uploading learning content, creating learning plans, batch users registering, power users, reporting (is it possible to create new ones or export data), notifications and automated enrollment. Also test the quality of the technical support during the trial period.

 
 
 
Showing 1-20 of 28

Jeremiah from SolarWinds MSP
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Great product, if you can survive the terrible service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product provided a learning platform useful for internal and external training.

Pros

Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.

Cons

Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!

Source: Capterra
 

Jeff from Retail Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Outstanding!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

"We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.

Cons

"Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"

Source: Capterra
 

Dan from TUNE
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Worst Decision We've Ever Made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visibility into user progress for compliance or development courses.

Pros

App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.

Cons

Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.

Source: Capterra
 

yvette from justfyi advisors
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

100% unsupported product even if you buy support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hardly anything because key features are not working and support is not addressing them!

Update June 9, 2016: I am very encouraged by the fact that Docebo assigned a customer success person to ensure my issues are addressed. I will update review once they are able to deliver on their promises

Pros

Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Cons

BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Source: Capterra
 

Adebayo from Certara

April 2017

April 2017

Top notch eLearning and live training management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company, a pharmaceutical software company, has leveraged Docebo to provide on-demand and instructor-led training to our community. Docebo provides a feature rich environment that is easy to use by both content creators and learners. We also use Docebo to message our learners through newsletters and robust notification feature that are triggered by events in the system.

Our division's tremendous success with Docebo has generated a lot of interest in this service company wide. With the multi-staging environment, we are able to create multiple sites with access to a central repository of course content. To date, we have three Docebo site up and running and hope to add a few more this year.

We vetted a lot of LMS providers and Docebo was easily the best choice. Docebo consistently introduces new features, while allowing us the flexibility to keep old configurations. The customer support is very prompt and quick to escalate issues when urgent. Docebo continues to prove that we made the correct decision when selecting a learning management system providers. They are a true partner.

Source: Capterra
 

Mike from Thermo Scientific
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Everything you could ever want in an LMS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.

Pros

Ease of use, robust customization options, user friendly, great technical support.

Cons

There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Source: Capterra
 

Evan from Cineplex Entertainment
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Great LMS solution and a fantastic partner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to Docebo last year and have been very impressed with the transitions from concept to implementation. Docebo always had a expert contact for each stage that would touch base and guide us through to implementation. Now with a live system the support of concerns or feature requests has always been met with collaborative and supportive focus.

Pros

Very user friendly system from admin to learner.
Great reporting that provides many custom options
Accept feature requests and regular weekly updates to the system
Mobile Friendly
Gamification ability

Cons

Not really things i like least but more about things i would like to see in the system from future updates.

Advice to Others

Would recommend if you are looking for a new LMS that will cover your needs of today and be ready for your needs of the future.

Source: Capterra
 

Fabiana from PartnerHero

January 2017

January 2017

Full and complete LMS

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This is the first time I have ever used an LMS and so far, it's been a great experience! I am just not happy at how difficult to manage it is and that it's not 100% eye friendly. If you're looking for something colorful and easy to use, Docebo can improve a lot in that area (that's my opinion)

Source: Capterra
 

Allee from PARfessionals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great Producr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We signed up for this service but found that it was too pricey for our budget. It's easy to setup and use, though.

Pros

Great features

Cons

Too pricey.

Advice to Others

Lower your price

Source: Capterra
 

Michael from Beamium
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

The best teaching assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are looking for a LMS you can trust, Docebo is you go to software. Various interactive options let you organize anything from training or coaching to lectures in dozens of languages! I was impressed by it!

Pros

There are some many tools that can be used that you will find one for every specific occasion. And tailored to your native language!

Cons

At first, it a bit difficult to get used to all functionalities, but after a while you can get a clear picture of all the tools you can work with. Product is a bit pricey.

Advice to Others

I consider especially appropriate for coach or trainers of relatively small groups.

Source: Capterra
 

Henry from Mapplicant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

WARNING. WORST CUSTOMER SUPPORT.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I regret the decision to go with Docebo. First, their product itself is rather poor. The video player seems like its outdated and slow to respond, plus the rest of the user interface left a lot to be desired. Many of the functionalities and add-ons that their system boasted left a lot to be desired, as they were either useless or buggy.

However, where Docebo disappointed me the most was with their customer support. First, it began with getting instructions that amounted to "Go look at our website FAQ" to get answers on how to use their product. We only signed up for the smallest subscription as to test out Docebo and slowly grow our services when necessary. But based on the responses that I received, it seems that if you're not a larger scale customer, you will be ignored as I was towards the end of our relationship.

Josh Squires was extremely responsive during our trial period, answering my emails within 24 hours each and every time. Yet once we actually transacted and became their client, Josh would literally go days without responding to an email and I was left dealing with the unhelpful support desk and their generic replies.

Pros

Docebo seemed like a good product for the cost, as it was one of the cheaper options that I tested. But there was a reason for that. If you buy into their lower packages, they will not help you whatsoever. Good luck figuring out to deal with their system by reading through their "Knowledge Base." Take a look for yourself and see if their "Knowledge Base" actually really answers your question if you need specific help working around a problem. It is a general user manual that barely scratches the surface of how to deal with issues, yet they'll tell you time and time again that the answer can be found there. Also, the "search" button on their "Knowledge Base" is the worst. Good luck finding the page that helps answer your question.

Cons

Outdated - the video player responds a full 3-4 seconds later after you press the play button. User interface is mediocre at best. The lag throughout the entire site is frustrating. It will also take you a good while to get accustomed to their panels and options. It's not an easy system to use and can be quite maze-like when trying to find specific functions.

Advice to Others

Avoid at all costs. You will end up disappointed in your experience. I wasted nearly a year of subscription fees and time trying to deal with the people at Docebo. It is not worth it.

Source: Capterra
 

Anton from Veeam Software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2015

October 2015

Ideal solution for quick yet powerful eLearning implementation

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We've had quite a challenging task to significantly improve learning experience for our partners and employees in just 2 months. In fact, the deployment took us 3 weeks from the trial to a full launch.

Thanks to a really fast API response we were able to integrate all our systems: SSO from company and partner portals, progress informer for a learner, real-time courseware customization depending on LMS metadata, certification synchronization with our CRM, extended reporting and some other important items.

We're excited about how fast Docebo grows and eager to use all of new cool features that are to be added in future versions!

Pros

1. Fast and easy-to-use interface
2. Flexible settings
3. Reach functionality, including full support of business process to certify our partners
4. Fast and professional support and reaction to feature requests.
5. Very responsive API

Cons

We'd like to see richer API (to have access to all of the objects on LMS side and manipulate them).

Source: GetApp
 


July 2015

July 2015

Awesomeness

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

The simple UI disguises how powerful this is. It has all the features the old world heavy duty LMSs have at a far more realistic cost. We were set-up in literally minutes and have never looked back.

Pros

Great UI
Good Price
Allows us to focus entirely on content rather than having to waste time in a a battle with system administration.
Great design - looks very modern.

Cons

None that we have yet noticed.

Source: GetApp
 

Luciano from Clarity Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2015

July 2015

Awesome Platforma por e-Learning Projects

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

My company deploys Docebo for our customers in Brazil. It is a robust solution that offer lots of interesting features and is still ease of use. Administrative processes only take a few clicks and the main concepts are very intuitive. It is the perfect solution for organizations that are looking for simple platforms that can really solve problems, instead of creating new ones due to its complexity. We researched several SaaS platforms worldwide and we have choosen Docebo.

Pros

Easy of use, great graphic design, simplicity for admin users, modularity (APP´s), content flexibility and quick integration with other systems. Great technical support!

Cons

A few features could be available on the standard version (small & medium business) too.

Source: GetApp
 

Graeme from Direction Training Associates

June 2015

June 2015

18,000 courses delivered over 21 days, stick with what works. Docebo

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Given the challenges of setting up a world class training portal for an international event, the solution is easy. Docebo LMS every time, a first rate platform with great customer support and a flexible pricing plan, in my opinion there is no contest.

10 learning plans automatically allocated to 23 different and exclusive businesses with
4 job roles each. business.
48 power users with different responsibilities.
Admin and self enrolment flexibility.
50 daily scheduled reports.

I love it so my client loves it, makes it very hard to hand over.

Challenges + Docebo = Solutions

Source: Capterra
 

Armando from Surgery Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2014

August 2014

Great design and good usability

Product Quality

Product Quality
Quality

Docebo is the best SaaS for creating your personal E-Learning Platform. It's characterized by an excellent graphic design.
Thanks to the "Gamification" App, you'll create a real MOOC (Massive Open Online Course) in order to improve student's education experience.
Docebo makes your E-Learning project absolutely scalable thanks to their many Apps.
By choosing the Docebo Enterprise Cloud Solution you'll be able to build a MOOC/E-Learning platform with high performances at industrial level.
Highly recommended.

Pros

APPS, White Labeling, Custom Service, Design.

Cons

Nothing.

Source: GetApp
 

Charles from Confidential

August 2014

August 2014

Docebo Served Approximately 100,000 Course Assignments at an Offshore Drilling Company With Ease

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use Docebo to serve almost 500 courses to over 8000 personnel members. In the last year and a half, we made nearly 100,000 course assignments. The only training for each personnel member is a one page email that goes to them for each set of assignments. With no further explanations, 78% of them have completed their assignments.

The personnel members work on offshore oil rigs all over the world, yet they were still able to complete their training! I added a 3rd party monitor to verify Docebo¿s uptime, and found greater than 99.9% uptime for many parts of the world (including the US, Europe, and Austria), and very high for Africa and Brazil.

Their support is outstanding. Whenever we had an issue (always minor - no system outages except for a few hours on one Sunday in the last 1.5 years) they resolved it very fast. They listened to my feature requests and added them to their main product.

Hat's off to Docebo! It is no surprise that their company is rapidly growing.

Source: Capterra
 

Daniele from SIA S.p.A

August 2014

August 2014

The Docebo platform is a real surprise...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Docebo platform is a real surprise! Completely cloud-based, easy to use and multi-language.
The project implementation time was very short and the content licensing costs resulted in a considerable saving compared to the previous solution.

We also produce a lot of training material and Docebo provides some basic tools for creating simple online courses.
Combined with a software like Captivate (Scorm Object), it also allowed us to create professional and personalized solutions for e-learning without external support.

We have solved many problems related to mandatory and international training, and we intend for it to become in the future the main tool for internal training.
In additional, technical support is very reliable and marketing is always active in informing us of new features available.

Source: Capterra
 

Clement from CCCure

July 2014

July 2014

Great look & appeal - lacking in Ecommerce and Selling

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Good day,

Docebo is outstanding when it comes to look and appeal. However it is severely lacking when it comes to selling packages online.

Their Ecommerce module is totally inadequate. It mostly provide you with fix price per course through Paypal or Authorize.net

You cannot do bundles, rebates, special renewal price, sales, etc...

You mostly need your own Cart to do all of this. Most LMS out there offer such features.

It would be so easy for them to add this. They already have it for their own payment when you subscribe. However as an LMS user you do not get this.

So great LMS for companies and business but not for content provider who wish to monetize their content.

As far as support and online documentation, there is a lot of OLD STUFF that should be removed. Support was great but they did not communicate very effectively, I have submitted dozens of suggestions, they implemented some of them but never got back to me about it.

Best regards

Clement

Source: Capterra
 


May 2014

May 2014

Nice but not with Joomla

Product Quality

Product Quality
Quality

They offer an integration with Joomla but unfortunatly that does not work for users on mobile devices. Since everyone uses that lately the integration is pretty much worthless. The platform itself is pretty good tough.

Source: GetApp
 
 
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