Easy and customizable a s a SaaS product should be Integrates without any issues with other systems Robust real time reporting Customized access and collaboration tools

Customer Service needs to improve a lot if they want to grow. Hard to get someone to call you back or answer to the ticket. Not vey user friendly from administrator perspective

Overall, it meets our fairly complicated needs for performance management, but I wouldn't make the decision to go with Cornerstone if I could do it all over again.

This system is highly customizable - pretty much any type of performance process can be plugged into this product. The system comes with several ideal features out of the box, such as inappropriate word filters (the bane of HR's existence when managers complete reviews), simple and complex individual or team goal structures, and a simple, easy to use interface for employees.

Because this system is so customizable, plan on spending at least 3-6 months configuring the system for use. Even after 3 years of using this system, we still regularly find things that need to be set up differently or that we didn't even know existed. Additionally, the performance tasks are rigid once deployed. For example, you cannot change the verbiage in a notification email once the performance task is deployed, so if you want to word something differently or made a mistake when setting it up - you're stuck with it until you either delete the task (and roll out a new one), or until the task period expires.

We use it for performance evaluations for the whole company. It's a great step up from where we were before, but there is still room for improvement.

The software has a very flexible structure - it's possible to represent even the most complex hierarchies and can handle multiple locations. The evaluation process is straightforward and very adaptable according to your needs. It's got a workflow approach to performance evaluations - once you configure your schedule, it automatically sends out notifications and reminders to employees and supervisors alike. There is also a nice universal profile feature that allows you to see who everyone is, where they work and who they report to.

The system is kind of slow. I also find that it could have a more question based approach to evaluations, helping us determine our rating instead of just asking us what it is. It's kind of tricky to see past evaluation comments during the year and I have yet to find how to view my past evaluations.

Good. Not bad.

Easy to use Easy to adapt to the software Easy to obtain Data to Analize

Not to easy to implement in a big company, but, not impossible Complex to integrate with others systems Almost all integration needs to be a Technical Project

Cornerstone is the best and most comprehensive solution that I have seen for talent management. I have used the LMS, Performance, Succession, Connect and Extended Enterprise modules. CSOD continues to make enhancements to their product, especially with Learning, Connect and Performance, but where they are lacking is in enhancements to their mobile app and to their Succession module. While I do find great value in reaching out to their Global Product Support team, it will sometimes take days and even weeks before you get a response from them on a case. The communication to the customer is lacking there. Additionally, I find that some of the modules, such as Performance and Succession, can be really complex and require a lot of testing and trial and error to get things right. It does help that you are given two test environments (Stage and Pilot) to test things in. The quarterly releases have also gotten better over time, with many resources that can be used throughout User Acceptance Testing and the rest of the release cycle. Change is not always handled seamlessly for the customer, as we have experienced major delays when our Account Manager was on leave and also our Client Success Manager was out on leave. The people who filled in for them seemed overwhelmed and as a result there was a lack of communication. The 360 Degree performance review functionality can be great if you make the initial time investment to set it up. The one thing that Cornerstone does not provide with their 360 functionality is benchmarking with other companies, which our HR decided they wanted to do and therefore went with a different vendor for 360 reviews. Overall, Cornerstone is a great encompassing talent management system and I have not encountered another company that comes close to what they offer.